GOLDAIR HANDLING SA

GOLDAIR HANDLING SA

Company Profile Presentation

Contents

Section 1: Goldair Group Overview

Section 2: Goldair Handling SA

Section 1:

Goldair Group Overview

Goldair SA was founded in 1955 with main activity the

commercial representation (GSA) of foreign airlines in Greece

Today Goldair Group is active in the fields of:

Airlines through (1955)

Tourism, Congress through (1982)

Freight Forwarding and Logistics through (1987)

Airports through (1992)

Aviation Security through (2001)

Incoming Tourism through (2005)

Environmental Projects through Goldeco (2009)

Section 2:

Goldair Handling SA

The Shareholders

Network

Our Services

Our Customers

Facts & Figures

Challenges & Strategies

The Shareholders

Goldair Handling is wholly Greek private ground services provided.

It is managed by successful cooperation of Greek business partners, active in several industry sectors.

&

Group Dynamic Holdings, a group of business entrepreneurs with parallel activities in construction, food, shipping, aviation and tourism industry.

Network

GREECE (1999)

Athens (ATH)

Thessaloniki (SKG)

Heraklion (HER)

Corfu (CFU)

Rhodes (RHO)

Chania (CHQ)

Zakynthos (ZTH)

Kefalonia (EFL)

Kos (KGS)

Santorini (JTR)

Mykonos (JMK)

CYPRUS (2008)

Larnaca (LCA)

Paphos (PFO)

BULGARIA (2010)

Sofia (SOF)

Our Services

Passenger Services

Ramp Services

Cargo & Mail Services

VIP/Executive Services

Lounge Services

Passenger Services

Goldair Handling offers a complete range of passenger services, some of which are listed below:

Check in (Electronic -12 DCS and Manual)

PRM services (we have our own dedicated team)

Gate passport checks (certified by UK immigration)

Ticket Sales Desk: Flight reservation, ticket issuance, excess baggage tickets are performed on several reservation systems

Lost & Found: The baggage tracing department is working with the SITA World Tracer System

Porter service

Meet & Greet Services

Ramp ServicesGoldair Handling offers a complete range of

ramp services, some of them listed below:

Marshalling

Loading & Unloading

Baggage handling & sorting

Cargo & Mail Ramp Handling

Aircraft cleaning

Push back & towing

Ramp to flight deck communication

De/Anti-icing services

Ramp Services (cont’d)

Walk-out assistance

Cooling & Heating

Passenger & Crew transportation

Water & lavatory servicing

GPU / ASU services

Cabin fittings

Flight Operations & Load Control

GSE Technical Base

Cargo & Mail Services

Goldair Handling

manages its own Cargo Terminal which has been

operating 24 hours every day at Athens

International Airport since its opening.

operates two more terminals in Thessaloniki and

Heraklion airports, providing cargo handling

operations.

We are the leading company in Cargo Handling in Greece!

VIP/Executive Services

Passenger & operational services

Liaison with CAA, Airport Authorities, Slot Coordinator

Crew Briefing room available 24/7

Executive version cars & vans for Passenger & Crew transportation

Hotel Reservations

Limousine Services

Catering Arrangements

Helicopter & Yacht Rental

Porter Services

Lounge Services

Our luxuriously furnished lounge opposite the departure gate B13 at Athens International Airport for first & business class passenger serving all guests under the sense of Mediterranean tradition.

Lounge Services are also available at Heraklion Airport.

Our Customers

Facts & Figures

Employees over 1000 GR

over 600 CY

over 80 BG

Low staff turnover fluctuation (<7%)

Flights handled 39.400 (2010)

Passengers handled over 6.000.000

Airports served 11 GR, 2 CY, 1BG

Gained Ground Time 950 h (2010)

Customers more than 100

The only Handling Agent in Greece, ISAGO awarded

Facts & Figures

Evolution of

Handling Flights in

Greek Market

Growth Record 2005/2010

Facts & FiguresCargo Volume -growth record 2005-2010

0

10.000

20.000

30.000

40.000

50.000

60.000

70.000

80.000

90.000

100.000

110.000

120.000

130.000

Cargo AIA 115.943 120.175 118.972 122.196 104.521 96.677

Cargo GH 38.930 40.076 41.361 46.101 48.708 52.375

2005 2006 2007 2008 2009 2010

Challenges & Strategies

Increase productivity and profitability Cost control Meet and Exceed customer’s expectations Business expansion into more airport-related

services and opportunities Further development of cross-selling

opportunities Remain independent, innovative and reliable Opening up more stations in Greece (2011) Expand our businesses in various countries that

border the Mediterranean sea & in Balkan area

Progressive thinking

Innovative action

Hard work

THANK YOU