Gold Unit 13 e-mail

Daniel Brown

1.1 email with attachment

1.2 Email with Zipped

1.3/1.4/2.2to, CC & BCC

1.3/1.4/2.2to, CC & BCC

1.3/1.4/2.2to, CC & BCC

1.5 Address book

Etiquette

• Do not write in capital letters, it means that you are shouting

• Reply promptly • Do not use smileys or emoticons for business • Check your grammar

2.6 potential problems

• If you do not have internet connection, it will not send/receive

• The file size of the attachment might be too large (above 25Mb)

• Check that the emails have been sent and are not in drafts

• The email adress has to be correct (spellings, .co.uk.org.com)

Automated reply