going lean - let's talk tangibles
TRANSCRIPT
How is it broken?
1. Customers are notoriously bad at predicting what they will want
2. Our vision is a guess
How is it broken?
1. Customers are notoriously bad at predicting what they will want
2. Our vision is a guess
3. So much waste
How is it broken?
1. Customers are notoriously bad at predicting what they will want
2. Our vision is a guess
3. So much waste
4. We’re not focused on what matters
https://hbr.org/2014/09/the-industries-plagued-by-the-most-uncertainty/
Customers are notoriously bad at predicting what they will want very good at telling us what they don’t
want when they experience it.
–Douglas Hubbard
“If you have a lot of uncertainty now, you don’t need much data to reduce uncertainty
significantly.”
http://www.amazon.com/Running-Lean-Iterate-Works-Series/dp/1449305172
Challenges
1. We’re too big and fragmented
2. This won’t work for our existing processes/culture
3. We’re not empowered
4. We have technical debt
5. We’re too small
“If you can’t feed a team with two pizzas, it’s too
large.”
- Jeff Bezos, CEO, Amazon
http://blog.idonethis.com/two-pizza-team/
-Don’t Make Me Think! A Common Sense Approach to Web Usability by Steve Krug
“Testing one user is 100 percent better than testing none.”
Resources (p1) • The Lean Startup - Eric Ries: http://www.amazon.com/The-Lean-Startup-Entrepreneurs-
Continuous/dp/0307887898
• Lean UX: Applying Lean Principles to Improve User Experience - Jeff Gothelf: http://www.amazon.com/Lean-UX-Applying-Principles-Experience/dp/1449311652 and http://www.smashingmagazine.com/2011/03/07/lean-ux-getting-out-of-the-deliverables-business/
• Lean Enterprise: How High Performance Organizations Innovate at Scale - Jez Humble, Joanne Molesky & Barry O’Rielly: http://www.amazon.com/Lean-Enterprise-Performance-Organizations-Innovate/dp/1449368425
• Running Lean: Iterate from Plan A to a Plan That Works - Ash Maurya: http://www.amazon.com/Running-Lean-Iterate-Works-Series/dp/1449305172
• Google Venture Design Sprints: http://www.gv.com/sprint/
• Keynotopia for rapid prototyping: http://keynotopia.com/guides/
• Design Studio Workshops: http://www.uie.com/articles/design_studio_workshop/
• Remote design studios (I believe we’ve improved on this at Dell Cloud Manager): http://www.jeffgothelf.com/blog/remote-collaborative-brainstorming-and-sketching-part-i/#sthash.k9tmuI3d.N0pUGPam.dpbs
Resources (p2) • Harvard Business Review: The Innovation Catalysts: https://hbr.org/2011/06/the-
innovation-catalysts
• Two books: “Business Model Generation,” which is focused on the bigger picture and how to create value for your business, and “Value Proposition Design” that is focused on how to create value for your customer: http://www.businessmodelgeneration.com/
• Alternatively: http://practicetrumpstheory.com/why-lean-canvas/
• How to Measure Anything: Finding the Value of Intangibles in Business - Douglas W. Hubbard: http://www.amazon.com/How-Measure-Anything-Intangibles-Business/dp/1452654204
• Don’t Make Me Think! A Common Sense Approach to Web Usability by Steve Krug: http://www.amazon.com/Dont-Make-Me-Think-Usability/dp/0321344758
• The science of two pizza teams: http://blog.idonethis.com/two-pizza-team/
• http://www.fastcodesign.com/3026287/study-good-design-really-is-good-for-business#5