go on: nd11 conference handbook

GoON:ND11 – Conference Handbook 0


OUR PARTNERS


Day One: Digital Champions Day 5

Digital Champions Workshops 7

Other Things to do on Day One 11

Day Two: Building A Networked Nation 13

Day Two Seminars 17

Find Your Way Around GoON:ND11 23

Zones at GoON:ND11 25

Exhibition at GoON:ND11 28

Speaker Biographies 29

CONTENTS


Synopsis

GoON:ND11: the 6th

National Digital Conference on 11th

& 12th

May 2011 at Old Billingsgate is set to

be the largest gathering and online participation to date of partners across the UK who want to work

together to inspire, encourage and support millions more people online.

This landmark event will address how to build a fully ’networked nation’ in terms of our society,

economy and the latest technology, through partnership with Government, industry, charities and

individuals.

Day 1 will be the Digital Champions Day, an action packed event which will thank and celebrate the

work of the UK’s digital champions! As well as showcasing partner tools, the latest technologies, we

will hear inspiring and motivating stories from our champions, and partners to promote the benefits

of being online. Highlights will include a performance by X Factor finalist Stacy Solomon and

speeches from Martha Lane Fox, Mark Thomson and Paula Vennells as well as host Gloria Hunniford.

Day 2, Building a Networked Nation, will review the policy, action and commercial participation

needed to build and deliver this shared vision, focussing on government services,

transparency, technology and the economy. A world class line up of digital leaders, commentators

and policymakers will debate the UK’s Digital Agenda looking at how to translate Government policy

into deliverable and realistic actions to support economic growth.

There will a number of core themes debated in breakout seminars, including: Online Responsibility;

Housing and Neighbourhoods; Service Delivery; Skills and Learning and Get Online Together.

GOON: ND11

6TH

NATIONAL DIGITAL CONFERENCE


DAY ONE: DIGITAL CHAMPIONS DAY

14:00-15:00 Registration, Exhibition and Zones Open

15:00-16:00

Welcome Celebration

• Gloria Hunniford (Chair)

• Martha Lane Fox, UK Digital Champion

• Live SKYPE Q &A with Digital Champions

• Nick Hurd MP, Minister for Civil Society, Cabinet Office

• Mark Thompson, Director General, BBC

• Paula Vennells, Managing Director, Post Office Ltd

16:00-17:00

Exhibition Open & Digital Champions Workshops:

• Digital Champions Challenge

Partners: UK online centres and Talk Talk

Location: AbilityNet Accessibility Zone

• Get Online at Home

Partners: Microsoft and AgeUK

Location: RegenerateIT Zone

• Give an Hour

Partners: Engine, Race Online 2012 and BBC

Location: Digital Leaders Zone

• GoON Adopt a Care Home

Partner: Finerday

Location: Serco Innovation Zone

• Mobile Mums

Partner: Three

Location: Three Zone

• Removing cost as a barrier – hardware solutions

Partners: Remploy and Light App

Location: Post Office Networked Communities Zone

• Spring Online – digital technologies among older people

Partner: Digital unite

Location: v Volunteering Zone

17:00-18:00 Networking, Exhibition & Zones Open

18:00-20:00

Sky Digital Champions Reception

• Mecca Rock & Roll Bingo

• Performance by X-Factor Finalist Stacey Soloman

• Complimentary Bar until 7pm


The Digital Champion workshops will take place between 16:00-17:00 on the 11th

May, and aim be a

useful opportunity for Digital Champions and partners to find out about the wealth of tools,

products available to them to support the last 9 million online.

There are seven workshops which have been organised by a range of partners supporting the Race

Online 2012 campaign.

Workshops include:

Digital Champions Challenge Location: AbilityNet Accessibility Zone

Time: 16:00-17:00

This workshop will be a challenge based around themed tables which look at different aspects of getting

online: Inspire, Engage, Learn and Progress. Participants will be challenged to do at least one activity at

each table to get a ‘stamp’ in the box. If you compete all four activities you can be part of a draw to win

one of four fantastic prizes: HTC Android phone, one year of free Talk Talk broadband, a bottle of

champagne, A £500 donation to the charity of their choice. Make sure you don’t miss out!

Get Online at Home Location: RegenerateIT Zone

Time: 16:00-17:00

Come and find out how a refurbished PC can help get you get online, helping to ensure that cost is not a

barrier to using the internet. There will be computers on display and you will be able to meet members

of the team who will show you what you can do to support your colleagues, friends and family online

from their own homes.

Give an Hour Location: Digital Leaders Zone

Time: 16:00-17:00

“If you had one hour to inspire someone to get online, what would you do?” – Being joined by Linda

Robson, (Birds of a Feather Actress) this workshop will introduce the Give an Hour campaign to the

Digital Champions and to record answers to the key questions in digital sound booths for use at later

date by Engine and the BBC.

DIGITAL CHAMPIONS WORKSHOPS


BT has been helping people get online since

2002, by bringing the benefits of computers

and the internet to disadvantaged

communities. Everyone can benefit from

being online, no matter where they live,

how old they are or where their interests

lie. We want to help people make the

connection.

Our Get IT Together programme of

activity encompasses a wide range of initiatives and aims to encourage and enable

10,000 people to become ‘Digital Champions’. From the school-age Internet Rangers

who pass on their knowledge to the older generation, to the Community Connections

programme, which supports grassroots organisations that are helping to get their

communities online. Instilling confidence and empowering people is at the heart of

programme.

BT Internet Rangers

Great Barr School was named the Internet Ranger School of the Year, 2010 due to its

fantastic work with the Perry Locks Nursing home. Dedicated students have been visiting

the home for over three years, providing computing and internet training to residents.

The initiative has been recognised by the Specialist Schools and Academies Trust as an

example of best practice where both the learner and ‘teachers’ gain from the experience.

BT awarded the school £4,000, which they will use to buy laptops to support the pupils’

work with Perry Locks as well as loan laptops with larger sized keyboards, so residents

can develop their skills outside of the group lessons.

BT Community Connections

Deaf Links was established in 2009 to service the needs of the local community around

Dundee. Over 200 deaf clients regularly use the centre, but until it won the award from

BT of a year’s free broadband, computer access was limited to the staff room. It is now

offering a range of training sessions using appropriate communication support, including

interpreters and lipspeakers to teach deaf people how to use the internet. “It’s amazing”

said Ricky, 17, who has been deaf since contracting meningitis when he was four years

old. “Once you’re online nobody knows if you’re deaf or hearing, it’s a level playing field,

especially when I’m challenging someone in China to an online chess game!”

BT and Age UK

BT has supported Age UK's Internet Champion of the Year competition for the last two

years. It aims to show the six million people over 65 who have never been online that

they too can enjoy the many benefits the internet has to offer.

Lucy Berry was one of Age UK’s 2010 Internet Champions and is helping to inspire

others in later life. Lucy started using the computer when she learnt that her son was

emigrating to Australia. It took a lot of persuading before Lucy would get online, as she

thought of herself as far too old to be able to find her way around the internet. Lucy and

her son can now chat via a webcam, which allows her to see and hear her new grandson.

As well as enabling her to connect with her family, her new found skills also help keep

her mind active and allow her to socialise online.

GoON:ND11

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what tips, benefits and solutions mobile technology can offer to everyday life.

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The Digital Champion workshops will be take place between 16:00-17:00 on the 11th

May, and will

be a focal point for guests on the day, providing

Sky Digital Champions Reception Location: Plenary Area

Times: 18:00-20:00

The Sky Digital Champions Reception is taking place from 18:00-20:00 on

11th

May. This Reception is the ideal opportunity to let your hair down and

to celebrate the achievements of the Digital Champions to date as well as

spurring on the campaign to get the last million online.

Mecca brings you Rock and Roll Bingo from 6pm on the amin stage. Play

Bingo, but guess the tunes rather than numbers and be the first to shout

BINGO! And win prizes!

Talk Talk, the UK’s largest provider of broadband to Britain’s homes and

sponsor of ITV’s fantastically successful talent show, The X Factor is

bringing Stacey Solomon to the stage at 7pm

Home time at 8pm – Don’t forget your Goody bag!

Zones Times: 14:00-19:00

Do make sure that you visit one of the seven themed zones, which are magnificent mezzanine

spaces that overlook the plenary space, exhibition area or the river Thames and fit around the triple

height market roof of Old Billingsgate.

• AbilityNet Accessibility Zone

• Digital Leaders Zone

• Post Office Networked Communities Zone

• RegenerateIT Zone

• Serco Innovation Zone

• Three Zone

• v Volunteering Zone

XMA Riverside Terrace Come and take a break from the hustle and bustle of the conference, sit

down and network on the XMA Riverside Terrace with unparalleled views

of the Thames and London.

OTHER THINGS TO DO ON DAY ONE!


DAY TWO: BUILDING A NETWORKED NATION

08:30-09:00 Registration, Exhibition and Zones Open

09:00-10:30

Plenary 1: Building a Networked Nation

The session will seek to inspire at a big picture level what role Government, industry,

charities, and individuals can play to deliver a fully networked nation in the UK.

• Jon Snow, News Presenter and Journalist (Chair)

• Martha Lane Fox, UK Digital Champion

• Rt Hon Jeremy Hunt MP, Secretary of State for Culture, Olympics, Media and

Sport

• Terry Ryall, Chief Executive, v

• Ashley Highfield, MD & Vice President- Consumer and Online, Microsoft UK

• Jonathan Welfare, Chairman, Nominet Trust

• Peter Wanless, Chief Executive, Big Lottery Fund

10:30-11:00

Coffee Break (Zones & Exhibition Open)

11:00-12:00

Exhibition Open & Breakout Seminars:

• Getting Online Together

Location: AbilityNet Assistive Technology Zone, Ground Floor

• Healthy Communities

Location: v Volunteering Zone, Ground Floor

• Housing & Neighbourhoods

Location: RegenerateIT Zone, Ground Floor

• Online Responsibility

Location: Digital Leaders Zone, First Floor

• Service Delivery

Location: Serco Innovation Zone, First Floor

Skills & Learning

Location: Post Office Networked Communities Zone, First Floor

12:00-13:00 Lunch (Zones & Exhibition Open)

13:00-14:00

Plenary 2: Question Time Panel (Plenary Room)

The question time plenary session will bring together a cross section of politicians,

industry leaders and commentators to debate how to achieve a fully networked nation.

• Rory Cellan-Jones, BBC Technology Correspondent (Chair)

• Lord Knight of Weymouth

• Tom Wright, Chief Executive, Age UK

• Paula Vennells, Managing Director, Post Office Ltd

• Paul Pindar, Chief Executive, Capita

• Tessa Munt MP*

• Angie Bray MP*


14:15-15:15

Exhibition Open & Breakout Seminars:

• Getting Online Together

Location: AbilityNet Assistive Technology Zone, Ground Floor

Healthy Communities

Location: v Volunteering Zone, Ground Floor

• Housing & Neighbourhoods

Location: RegenerateIT Zone, Ground Floor

• Online Responsibility

Location: Digital Leaders Zone, First Floor

• Service Delivery

Location: Serco Innovation Zone, First Floor

Skills & Learning

Location: Post Office Networked Communities Zone, First Floor

15:30-16:00

Plenary 3: Seminar Feedback

An opportunity to hear from the six seminar chairs and the key messages from each of

the sessions.

• Matthew Taylor, Chief Executive, RSA (Chair)

• Helen Milner, Managing Director, UK online centres

• Graham Walker, Government Director, UK Digital Champion

• Councillor Paul Tilsey, Deputy Leader, Birmingham City Council

• Sarah Jones, Chief Executive, learndirect

• Dan Sutch, Head of Research & Development, Nominet Trust

• Simon Milner, Director – Group Industry Policy, BT

16:00-17:00

Plenary 4: £9 Billion from 9 Million

This session will think about the commercial opportunity of those not yet online with an

impressive panel of industry leaders who will talk about the realities of attracting the

mass market.

• Matthew Taylor, Chief Executive, RSA (Chair)

• Debbie Klein, Chief Executive, Engine

• Gordon Graylish, Global VP for Enterprise Solutions, Intel

• Marc Allera, Sales & Marketing Director, Three

• Sally Wilson, Executive Director Channel Strategy, Serco

GoON:ND11

Peabody Peabody runs the biggest social and echousing association, providing a wide range of services to communities. Wwe are well placed to reach the community. Our dedicated community development service was established in 1997 to tackle poverty at its roots people in London have benefited from ouyoung people; specialist housing and activities for older people; volunteering opportunities; digital and financial inclusion services; support for vulnerable families; and health and wellbeing activitie

Digital inclusion For many of us, digital technologies make it easier to communicate, maintain social networks and access information, goods and services. But not all Peabody residents and communities are able to enjoy these benefits, with many e We’ve developed a number of projects to address this, including pilot Wiestates in Islington and Fulham. Residents are able to access the internet via free wireless intcentres, offering IT facilities and training to Peabody residents ascommunity. New digital projects have also been unveiled in Southwark, Tower Hamlets where young people are deliveringinternet, social networking, mobile phones and digital cameras.

GoON:ND11


Digital inclusion For many of us, digital technologies make it easier to communicate, maintain social networks and access information, goods and services. But not all Peabody residents and communities are able to enjoy these benefits, with many e We’ve developed a number of projects to address this, including pilot Wiestates in Islington and Fulham. Residents are able to access the internet via free wireless intcentres, offering IT facilities and training to Peabody residents ascommunity. New digital projects have also been unveiled in Southwark, Tower Hamlets where young people are deliveringinternet, social networking, mobile phones and digital cameras.

GoON:ND11


Digital inclusion For many of us, digital technologies make it easier to communicate, maintain social networks and access information, goods and services. But not all Peabody residents and communities are able to enjoy these benefits, with many excluded due to low income, poor heath, limited skills or disabilities. We’ve developed a number of projects to address this, including pilot Wiestates in Islington and Fulham. Residents are able to access the internet via free wireless intcentres, offering IT facilities and training to Peabody residents ascommunity. New digital projects have also been unveiled in Southwark, Tower Hamlets where young people are deliveringinternet, social networking, mobile phones and digital cameras.

GoON:ND11

Peabody

Peabody runs the biggest social and echousing association, providing a wide range of services to communities. Wwe are well placed to reach the community.

Our dedicated community development service was established in 1997 to tackle poverty at its roots people in London have benefited from ouyoung people; specialist housing and activities for older people; volunteering opportunities; digital and financial inclusion services; support for vulnerable families; and health and wellbeing activitie

Digital inclusion

For many of us, digital technologies make it easier to communicate, maintain social networks and access information, goods and services.

But not all Peabody residents and communities are able to enjoy these benefits, with many xcluded due to low income, poor heath, limited skills or disabilities.

We’ve developed a number of projects to address this, including pilot Wiestates in Islington and Fulham. Residents are able to access the internet via free wireless internet access, and former estate offices have been transformed into modern community centres, offering IT facilities and training to Peabody residents ascommunity.

New digital projects have also been unveiled in Southwark, Tower Hamlets where young people are deliveringinternet, social networking, mobile phones and digital cameras.

GoON:ND11

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Digital inclusion



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Conference Handbook










Conference Handbook


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New digital projects have also been unveiled in Southwark, Tower Hamlets where young people are delivering internet, social networking, mobile phones and digital cameras.









New digital projects have also been unveiled in Southwark, Tower Hamlets workshops to older people, covering topics such as the

internet, social networking, mobile phones and digital cameras.



















































Peabody runs the biggest social and economic development programme of housing association, providing a wide range of services to










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Our dedicated community development service was established in 1997 to tackle poverty at of opportunity. Since then, tens of thousands of


For many of us, digital technologies make it easier to communicate, maintain social networks



























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-






161616


Getting Online Together Location: AbilityNet Accessibility Zone, Ground Floor

Times: 11:00-12:00 and 14:15-15:15

How can we work together effectively to ensure that every community can have access to the

internet? This theme will look at how to build effective partnerships and collaboration between

Government, industry and communities to ensure that everyone has the right opportunities and

resources they need to get online. It will focus on how communities and individuals can work

together to help people get online and learn how to use the internet to improve their lives.

Key areas of debate to include:

• How can government, industry and communities work together to meet the agenda of

getting communities online?

• How can we foster an environment whereby it is possible to commit individuals to help get

people online within their communities?

• What support do communities and individuals need to help get others online?

• The impact of communication improvements, such as the Super Fast broadband rollout on

engaging communities.

• How to effectively use appropriate technologies to maximise the chances of getting people

online, looking at key user groups, including disabled and the elderly.

The first seminar will debate how in practice it is possible to foster an environment where

communities and individuals can work together to support others to GoONline and benefit from the

internet. Contributors include:

• Simon Milner, Director – Group Industry Policy, BT (Chair)

• Leigh Smyth, Managing Director, Race Online 2012

• David Mortimer, Head of Digital Inclusion, Age UK

• Kevin McLean, Director of Operations, UK online centres

• Mark Taylor, Digital Group, Society of Chief Librarians

The second seminar will explore the latest best practice and examples of projects and innovation

where organisations and individuals are working together to support others to get online.

Contributors include:

• Simon Milner, Director – Group Industry Policy, BT (Chair)

• John Fisher, Chief Executive, Citizens Online

• Kevin O’Malley, Programme Manager, Connecting Bristol

• Dr Ian Chowcat, Head of Learning Innovation, Sero

• Martin Cantor, Project Director, Making IT Personal: Joining the DOTs

• Robin Christopherson, Head of Digital Inclusion, AbilityNet

• Alison Smith, Pesky People

DAY TWO SEMINARS


Healthy Communities Location: v Volunteering Zone, Ground Floor

Times: 11:00-12:00 and 14:15-15:15

Despite our best efforts to reach the 9 million digitally excluded people in the UK, there will always

be obstacles and challenges in achieving a fully networked nation. Cultural issues, literacy, limited

access and disability are just some of the barriers that prevent communities benefiting from the

health, well-being and educational benefits that technology can offer.

This theme will focus on improving understanding of the social and economic barriers to achieving

fully networked communities, showcase examples of how they have been overcome, and explore

innovative approaches to addressing the needs of the most vulnerable through the use of

technology. It will bring together experts in the areas of accessibility, community development and

health to deliver a workshop that will debate and seek solutions to the challenges of equal access for

all.

Key areas of debate to include:

• Exploring and defining what healthy, prosperous and fully connected communities look like

• Identifying what the barriers and obstacles are to achieving fully networked communities

• Providing case studies and success stories of how these barriers have been overcome

• Exploring new and innovative ways to address the needs of vulnerable communities through

a technology ‘lens’

The first session will seek to define what healthy and prosperous communities look like, and as well

as debating the barriers and obstacles to achieving fully networked communities. The expert panel

will provide examples and personal views on the main challenges we are facing in communities

today. Contributors include:

• Councillor Paul Tilsley MBE, Deputy Leader, Birmingham City Council (Chair)

• Nigel Lewis, Chief Executive, AbilityNet

• John Fisher, Chief Executive, Citizens Online

• Amanda Edwards, Deputy Chief Executive at the Social Care Institute for Excellence

The second session will provide delegates with an opportunity to break into smaller groups to

explore the latest best practice and examples of projects and innovation where organisations and

individuals are working together to support others to get online. Each table will represent a

particular theme: age, accessibility, diversity, employability and skills and partnerships. Contributors

include:

• Councillor Paul Tilsley MBE, Deputy Leader, Birmingham City Council (Chair)

• Nicola Gill, Inclusion Manager, NHS Choices

• Neil McLean

• Avtar Dhilllon, Project Director, Aston Pride Project

• Sarah Hamilton-Fairley, Chief Executive, StartHere

• Robyn Glen, Campaign Manager, NHS Choices


Housing & Neighbourhoods Location: RegenerateIT Zone, Ground Floor

Times: 11:00-12:00 and 14:15-15:15

This theme will look at the role social landlords can play in supporting neighbourhoods online, both

in terms of infrastructure and understanding the benefits of going online to access a range of

opportunities that can increase well-being. This is both in terms of the business case for social

landlords, as well as the benefits to the end users.

Discussion will focus on the opportunity of IT to create connected and happier neighbourhoods as

well as enabling tenants to more easily interact with their landlords. This theme will be discussed

over two seminar sessions, and will focus on the following key objectives:

• Creating better connected and resourced neighbourhoods through technology

• Encouraging social landlords to leverage technology to engage effectively in dialogue with

their tenants. Can social landlords embrace digital by default?

• Empowering communities and encouraging greater participation in public/social life through

technology and the internet.

The first seminar will provide an opportunity to examine the role of social landlords can play in the

effective use of IT to interact with their tenants, as well as to promote the many benefits of the

internet in gaining access to new opportunities and saving time. Participants will be challenged to

think about whether ‘Social Housing’ can go Digital by Default. Contributors include:

• Helen Milner, Managing Director, UK online centres (Chair)

• Stephen Burns, Executive Director for New Business, Peabody

• Emma Solomon, Managing Director, Digital Unite

• Hugh Flouch, Director, Networked Neighbourhoods

• Richard Craig, Chief Executive, CTT

• Keith Woolley, Chief Information Office, Home Group

The second seminar will take discuss the practical implications of the changing political and

economic environment in terms of the delivery of services to tenants and in meeting the needs of

both communities and individuals in their local areas. Contributors include:

• Helen Milner, Managing Director, UK online centres (Chair)

• Veronica Kirwan, Assistant Director of Community Service, Peabody

• Stephen Snead, Director, Strategy & Planning, Peabody

• Will Perrin, Founder and Director, Talk about Local

• Scott McKinven, Financial Inclusion Manager, Affinity Sutton

• Bhobinder Hundal, Technical Director, RegenerateIT

• Terry Stokes, Chief Executive, Lasa


Online Responsibility Location: Digital Leaders Zone, First Floor

Times: 11:00-12:00 and 14:15-15:15

While we encourage as many people to GoONline and benefit from the opportunities available, it is

crucial that the internet can be used safely and responsibly. This theme will focus on improving

understanding of the risks of being online and explore where responsibility lies in ensuring a safe,

accessible internet. It will bring together those working with novice internet users and confident

user; young people and those suffering with mental health illnesses, to review how those delivering

key services can find solutions and new ways of working to increase internet safety.

This theme will focus on the following key objectives and questions:

• Describing the key issues of online safety and highlighting the main challenges for both

organisations and individuals

• Recognising the nuanced ways of dealing with safety in the physical world, and exploring

parallel online safeguards.

• Exploring where responsibility lies in creating and maintaining safe online activity

• Detailing solutions and new ways of working to increase internet safety

The first seminar will provide an opportunity to examine the main challenges and opportunities

within the Online Responsibility agenda and the role differing organisations have to play in the

delivery of this agenda, and whose responsibility it is to ensure that it is delivered in practice.


• Dan Sutch, Head of Research & Development (Chair)

• Baroness Newlove, Government Champion for Active Safer Communities *

• Sarah Teather MP, Minister of State for Children & Families *

• Professor Sonia Livingstone, Professor of Social Psychology, LSE

• Carney Bonner, Campaigner, Keeping it Safe Online

• Joe Godwin, Director, BBC Children’s

The second seminar will take an interactive approach to discussing practical efforts which have been

made by a range of organisations to tackle issues of online safety. Contributors include:

• Dan Sutch, Head of Research & Development (Chair)

• Charlotte Aynsley, Director of Practice, Beatbullying

• Tim Riches, Chief Executive, DigitalME

• Will Gardner, Chief Executive, Childnet

• Dr Jo Twist, Commissioning Editor, Education, Channel 4, Battlefront

• Claire Easterman, Operations Director, Youthnet


Service Delivery Location: Serco Innovation Zone, First Floor

Times: 11:00-12:00 and 14:15-15:15

As outlined in Martha Lane Fox’s strategic review of Directgov for the Cabinet Office, channel shift is

now right at the heart of a policy drive to both reduce the transactional cost of services as well as to

use technology in more innovative ways to focus on end users. Leaders from all kinds of backgrounds

need to get to grips with how to transform service delivery to ensure that digital can become the

‘default setting’.

The overall focus will be to consider how to transform public service delivery by leveraging

technology and the latest innovation to develop new models of delivery, considering the following

key objectives and questions:

• Are service costs reductions and customer focused approaches compatible?

• How do we ensure that online government information and services can be available

wherever people are on the web?

• How can government open up applications and services to other organisations?

• To better understand the role and function of digital channels to transform service delivery

• To look at the latest innovations in digital delivery and how to implement them.

• To collectively review how Government and its partners can work together more effectively.

The first seminar will provide an opportunity to examine and better understand the latest policy and

strategy within the ‘digital by default’ agenda as well as the Government’s plans to put all public

services online via one single domain. Contributors include:

• Graham Walker, Government Director, Race Online 2012 (Chair)

• Tom Loosemoore, Project Director, New Single Domain, Cabinet Office

• Chris Chant, Interim Chief Executive for Digital, Cabinet Office

• Ray Lambe, Director, Business.gov

• Penny Slatter, General Manager -Direct, Post Office

• Mark Ferrar, National Technology Office, Microsoft UK

The second seminar will provide delegates with the chance to get to grips with some of the practical

issues faced when building a new digital service from a customer service point of view, looking at the

latest innovation and delivery models.


• Graham Walker, Race Online 2012 (Chair)

• Jonathan Hollow, Innovation and Strategy Director, Businesslink.gov.uk

• Graham Spicer, Government Digital Service


Skills & Learning Location: Post Office Networked Communities Zone, First Floor

Times: 11:00-12:00 and 14:15-15:15

The Learning and Skills theme will focus on how the UK can leverage technology to develop a 21st

century competitive skills base. It will consider the power of technology to transform education and

skills, looking at the impact of both formal and increasingly informal digital learning opportunities.

The theme will review how those working across the spectrum of ages to promote 21st

Century

learning and skills can better understand the role of technology to drive efficiencies, to engage with

audiences and to develop better structures for personalised learning and more innovative and

effective ways to enable transformation through learning.

Key objectives include:

• Reviewing how new platforms (smartphone, digitaltv, gaming and social media) have

created new opportunities for online learning.

• Using technology to develop new structures and tools for personalised learning

• Targeting disenfranchised learners with non traditional methods such as gaming, and

signposting through other websites.

• The impact of the rapid change in the technology sector on the delivery of learning and

skills, and how this can be used to deliver cost-efficient and effective services.

• Using technology to market, attract and engage with audiences of all ages and from all

sectors of society.

The first seminar will provide an opportunity to examine the main challenges and opportunities

within the learning and skills agenda in the coming year as well as the implication of the technology

roll out on a range of ages and learning settings. Contributors include:

• Sarah Jones, Chief Executive, learndirect (Chair)

• Abigail Appleton, Head of Commissioning, BBC Learning

• Alan Fletcher, Knowledge Media Institute, Open University

• Clare Riley, General Manager, Education Relations, Microsoft UK

• Stuart Edwards, Deputy Director, Further Education Directorate, BIS

The second seminar will provide delegates with the chance to get to grips with some of the practical

issues faced in delivering the skills and learning agenda through learning about case studies and best

practice in the sector. Contributors include:

• Dr Neil Hopkin, Executive Head Teacher, Rosendale Primary School & Christ Church CE

Primary

• Sal Cooke, Director, JISC Techdis

• Tim Hatch, UK Education Business Manager, Intel

• Donald Clark, Board member, learndirect

• Seb Schmoller, Chief Executive, Association for Learning Technology


FIND YOUR WAY AROUND GOON:ND11


Do make sure that you visit one of the seven themed zones, which are magnificent mezzanine

spaces that overlook the plenary space, exhibition area or the river Thames and fit around the triple

height market roof of Old Billingsgate.

Each zone represents a cross cutting theme, which is at the heart of the campaign to deliver a fully

networked nation. All zones will be running a wide range of events and activities across the two

days, so why not drop in and visit, network and hear from those at the for front of delivering digital

inclusion across the UK.

AbilityNet Accessibility Zone (Ground Floor) Gives delegates the

opportunity to consider how individuals and organisations can develop

and promote the use of assistive technology, so that whatever age,

health condition, disability or situation is being faced an ICT solution can

be found. There will be a wide range of interactive activities across both

days, to really help delegates consider the actions at hand. Drop in and

visit to find out more!

The AbilityNet Zone will also be hosting

• 16.00, 11th

May: Digital Champions Challenge

• 11.00am, 12th

May ,Getting Online Together Seminar 1

• 14.15am, 12th

May, Getting Online Together Seminar 2

Digital Leaders Zone (First Floor) Technology and digital delivery is

increasingly providing answers to the challenges of making cost savings,

promoting transparency and developing more efficient services, which

has been at the heart of the Digital Leaders programme initiative.

The Digital Leaders Zone will be open to all delegates across the two

days, to meet each other and network around tables and chairs

provided in the space. Please do come and mingle with leaders and

partners at the forefront of this agenda to find out more about how you

can be involved.

The Digital Leaders Zone will also be hosting

• 16.00, 11th

May, Give an Hour Workshop

• 11.00am, 12th

May, Online Responsibility Seminar 1

• 14.15am, 12th

May, Online Responsibility Seminar 2

Post Office Networked Communities Zone (First Floor) This zone will be

an engaging space where delegates can find out about how to drive

local community solutions to promote the benefits of doing things

online as well as increase access. Please also drop into the 21st

Century

Post Office located in the exhibition!

Do come in and talk to us and exchange ideas and best practice with

other organisations working at the heart of communities around the UK.

ZONES AT GOON:ND11


The Post Office Zone will also be hosting:

• 16.00, 11th

May ,Removing cost as a barrier – hardware

solutions workshop

• 11.00, 12th

May, Skills & Learning Seminar 1

• 14.15, 12th

May, Skills & Learning Seminar 2

RegenerateIT Zone: (Ground Floor) Open across both days, this zone

recognises that finding technological solutions which really meet the

needs of third and public sector organizations are increasingly important

in this age of increasing pressure on shrinking budgets. Do come and

talk to us to find out more about the latest technologies and how we can

partner with you.

The Regenerate IT zone will also be hosting:

• 16.00, 11th

May, Getting Online at Home

• 11.00, 12th

May, Housing & Neighbourboods Seminar 1

• 14.15, 12th

May, Housing & Neighbourhoods Seminar 2

Serco Innovation Zone (First Floor):

Find out about Serco’s National Citizen Segmentation model which helps

provide a better understanding of citizens' attitudes, behaviours and

channel preferences. This can be used to help you to develop citizen-

centric, cost-effective and fit for-purpose services..

Serco’s experienced team will be there to show you how we have

helped other clients, and how we can help you develop outstanding

experiences for your customers through:

• Understanding your users’ needs and expectations through

deep ethnographic research

• Testing and refining prototypes of products and services

• Driving engagement by understanding users’ emotional

responses

The Serco Innovation Zone will also be hosting:

• 16.00, 11th

May, GoOn Adopt a Care Home Workshop

• 11.00, 12th

May, Service Delivery Seminar 1

• 14.15, 12th

May, Service Delivery Seminar 2


Three Mobile Zone (First Floor) A space for those wanting to explore the

role of mobile platforms, showcasing new products and apps and how

they can be developed to widen the window on the world and access to

key services. It will be an opportunity for the mobile community to meet

policymakers, charities and individuals to look at how to link people and

opportunities together in new ways.

The Three mobile zone will also be hosting:

• 16.15, 11th

May, Mobile Mums Workshop

11.00, 12th

May, Talk by Valerie Thompson, Chief Executive, E-

Learning Foundation ‘ The Benefits of the Internet to Children and

Families’

• 15.15, 12th

May, Talk by the LYST (London Youth Support Trust)

Speakers include: Bob Austin Chief Executive of LYST and Terry

Igharoro, Managing Director of IT Datasolutions. Terry will be

talking about the mobile entrepreneur and how the internet is

transforming peoples’ lives with mobile technology

v Volunteering Zone (Ground Floor) A place of inspiration for

organisations and individuals from every sector to find out how they

encourage and promote volunteering to support people to get online.

The zone will promote some of the digital ways in which volunteers can

find out about new opportunities and gain greater confidence and skills.

Come and see us to find out more!

The v Volunteering Zone will also be hosting:

• 16.00, 11th

May, Spring Online – digital technologies among

older people workshop

• 11.00, 12th

May, Healthy Communities Seminar 1

• 14.15, 12th

May, Healthy Communities Seminar 2


An interactive exhibition space will be open throughout the event and will be a key focal point on

both days. The exhibitors will reflect the wealth of tools, products and partners involved in building a

Networked Nation and supporting the last 9 million online. Do come and see the latest that the

sector has to offer!

1 WinkBall

2 Data Wind

3 PartnersIT

4 Regenerate IT

5 Digital Unite

6 Conference Information Point

7 Toshiba Information Systems (UK) Ltd in partnership with XMA

8 UK online centres

9 CTT - Charity Technology Trust

10 Connecting Bristol and Knowle West Media Centre

11 Nominet Trust

12 Nominet Trust

13 Businesslink.gov.uk and Government Digital Service

14 B1/ Intel

15 StartHere

16 RISE Computers Ltd

17 Shaw Trust Web Accessibility Service

18 Computer Aid International

19 Remploy e-cycle

20 Capita

21 BT

22 Leading Edge

23 Housing-technology.com

24 Making IT Personal: Joining the DOTs

25 Texthelp Systems Ltd. - BrowseAloud

26 Digital Accessibility Centre & Powermappper

27 Age UK

28 Learndirect

EXHIBITION AT GOON:ND11


Marc Allera

Sales and Marketing Director, Three

Marc joined Hutchison Whampoa in 2001 as part of Three’s launch

management team. He is now responsible for all Sales and Marketing

activities for the operator which has more than 5 million customers in the

UK. He has a wide and varied range of responsibilities ranging from Retail,

Online, Contact centre, Brand and advertising, Direct and Indirect Sales

channels, Business, Product, Commercial Finance and Strategy.

Prior to joining Hutchison Marc was General Manager for Sega Europe. He

joined Sega from a Menzies division where he was Head of Trading for

videogames.

Abigail Appleton,

Head of Commissioning, BBC Learning

Abigail Appleton is Head of Commissioning for BBC Learning, the production

and commissioning department that plays a central role in meeting the

BBC's purpose of promoting education and learning. The department is

responsible for the BBC’s educational output including websites like Bitesize

and Skillswise, a wide range of television and radio content, schools

resources and public events. Recent successes for BBC Learning include BBC

Two's Stargazing Live and the Bang Goes The Theory roadshow. Abigail

joined the department in January 2011 and is responsible for commissioning

ideas across the BBC that will create, connect and magnify powerful

opportunities for learning.

Before joining BBC Learning, Abigail was part of the senior team at BBC

Radio 3, commissioning the station’s speech programmes including a wide

range of documentaries, talks, discussion programmes and dramas. She

oversaw many seasons and events and was the driving force behind the

launch of Radio 3’s acclaimed annual festival of ideas, Free Thinking. Abigail

joined the BBC as a Network Radio Production Trainee and has worked in

many production and editorial roles. She's developed many partnerships

with cultural organisations, including launching in 2010 the talent scheme

New Generation Thinkers with the Arts and Humanities Research Council.

Carney Bonner,

Campaigner, Keeping It Safe Online

I’m Carney Bonner, I am the Founder of keeping it safe online, a campaign

that is all about helping victims of Cyber bullying and also to help the bullies

change their ways. I started this campaign because I was once a victim of

cyber bullying and I went through hell and told myself if I made it out on the

other side I will do something to make a strong difference for young people

across the UK.

I come along way since being Cyber bullied to date I am a Member of Youth

Parliament for Swindon, which means that I am the voice for young people

SPEAKER BIOGRAPHIES


in Swindon I am also a full time student at Cirencester College. I have my

campaign Keeping it safe online which was part of the channel 4 battlefront

show, this lead me to start making my change.

Stephen Burns,

Executive Director for Business, Peabody

Stephen is the Executive Director for Business at Peabody, a London

housing association and charity. He has been involved in a number of digital

inclusion initiatives both as part of national inclusion programmes such as

Learn Direct and UK online centres and bespoke in-house programmes

developed for London’s excluded communities such as the Digital Learning

Ring, a Peabody-led partnership that developed online learning integrating

centre-to-centre connectivity and video-conferencing, and a number of ICT

projects targeting residents of social housing estates.

Stephen was involved in a European-funded EQUAL programme that

addressed digital inclusion as part of a wider brief of social and economic

inclusion for deprived communities. The EQUAL programme had partners in

Holland and Latvia and they collectively produced a booklet focusing on the

social use of ICT in order to overcome exclusion and improve social

cohesion. Peabody is running two wi-fi digital inclusion pilots on central

London housing estates, improving resident access to technology and

increasing motivation through number of local community projects.

Prior to working at Peabody, Stephen spent 11 years working for technology

companies in a number of guises including training delivery, project

management, customer support and skills development programmes in

programming, engineering, computer-aided design and graphics production.

Martin Cantor,

Project Director, Making IT Personal: Joining the DOTs

Educated at Cambridge and Oxford, Martin Cantor spent the first seven

years of his working life delivering laundry, meanwhile involved in a host of

trade union activities. In the early 1980's he helped establish the TUC's

network of Unemployed Centres, eventually taking a full-time job there. He

subsequently worked on European, regional and regeneration policy for the

Alliance for Regional Aid. He moved to Barnsley Council in 2005 to run its

European and Regional Strategy Team, and progressed to his current

position in 2008. Amongst his many roles he leads Digital Barnsley which

brigades a wide range of activities, projects and ambitions. He also leads

South Yorkshire’s digital inclusion programme Making IT Personal, within

which he is the Director of the Making IT Personal : Joining the DOTs

project.

Rory Cellan-Jones

Technology Correspondent, BBC

Rory Cellan-Jones has been a reporter for the BBC for more than two

decades, covering business and technology stories for much of that time.

His on-screen career began as reporter for Wales Today in Cardiff, from

where he moved to London as a reporter on Breakfast Time. He quickly

transferred to business coverage, working across the BBC's output from the

Money Programme to Newsnight, from the Today programme to the Ten O

Clock News. The stories he has covered range from Black Wednesday and


the Maxwell trial to the dot com bubble and the rise of Google.

In 2000 he was briefly the BBC's Internet Correspondent before returning to

his post as Business and Industry Correspondent after the dot com bubble

burst. At the beginning of 2007 he was appointed Technology

Correspondent with a brief to expand the BBC's coverage of the impact of

the internet on business and society.

He now covers technology for television, radio and the BBC website. He also

blogs regularly on "dot rory", the BBC's popular technology blog, named

recently as one of the Sunday Times Top 100 blogs, and is a prolific

Twitterer - you can follow him at twitter.com/ruskin147. And whenever

there is a new gadget or useful website to try, Rory is likely to be

experimenting with ways of using the new tools in his journalism.

In 2011, he presented a major series for Radio 4, The Secret History of Social

Networking.

He is also the author of "Dot Bomb", a critically acclaimed account of

Britain's dot com bubble.

Rory studied Modern and Medieval Languages at Jesus College, Cambridge,

and worked in Paris and Berlin before entering journalism. He is married

with two sons, and lives in Ealing in West London.

Chris Chant

Interim Executive Director for Digital, Cabinet Office

Chris is Director of the G-Cloud Programme, Executive Director of Direct

Gov and Digital Engagement with the UK Government Cabinet Office. Chris

is responsible for setting the strategy for the use of cloud computing and

data centre consolidation across the public sector. Chris also has strategic

responsibility for greening UK Governments ICT.

Previously Director of London 2012 Integration and Assurance and also

Chief Information Officer within the Government Olympic Executive (GOE),

the group within the Department of Culture, Media and Sport responsible

for providing assurance to Government that activities across the London

2012 programme are delivered as required. As well as ensuring coordinated

delivery of the ICT capabilities required for the Games as a whole, he also

had specific responsibility in the multi-agency Olympic Security Directorate

(including the Home Office and Metropolitan Police) for ensuring integrated

delivery of the security systems required.

Previously Chief Information Officer for Defra, where he led major IT service

improvement programmes with strategic outsourcing partners. Chris, a Civil

Servant since 1976, has a long track record of success in delivering complex

business and technology change in the public sector. After his early career

as an Operational Manager in the (then) Inland Revenue, where he was

responsible for turning around the operational performance of one of the

largest Revenue offices, he led delivery of HMRC’s innovative online

systems for Self Assessment, PAYE and Corporation Tax. He then worked

for the UK Government CIO as Delivery Director at the Cabinet Office where

he was programme director for a range of large and complex multi-agency

IT services, including the Government Gateway, the Critical National


Infrastructure supporting authentication and secure transactions for

millions of UK citizens and businesses. Most of his work has involved

working in successful partnership with multiple public sector bodies and the

largest IT suppliers in the industry, where he has championed innovative

approaches challenging attitudes and behaviour on both sides of the

partnership.

Dr Ian Chowcat

Head of Learning Innovation, Sero

Dr Ian Chowcat is Head of Learning Innovation for Sero Consulting Ltd, a

Sheffield-based education technology consultancy. He is part of the project

management team for Making IT Personal:Joining the DOTs, a European

Social Fund innovation project to tackle digital inclusion in South Yorkshire

organised by a partnership led by Barnsley MBC. Other projects on which

Ian has worked for Sero include the Becta-sponsored CAPITAL project to

develop the national Harnessing Technology strategy for technology in

learning, business and community engagement projects for JISC, and local

and regional education projects. From 2005 to 2008 he was Director of the

South Yorkshire e-Learning Programme, then the largest regional e-learning

initiative in Europe. Active in e-learning for nearly twenty years, he

previously worked for the Open University, Ufi/learndirect, and the National

College for School Leadership. He has also lectured in philosophy and was

for ten years a civil servant advising on and designing training programmes

for the unemployed.

Robin Christopherson,

Head of Digital Inclusion, Ability Net

After Cambridge University, Robin worked as an IT instructor for the Royal

National Institute for the Blind (RNIB) and became a founding member of

AbilityNet in 1998. Now globally acclaimed as leading experts in the field,

AbilityNet specialises in accessibility auditing and disabled user testing, as

well as helping clients design attractive websites that are both accessible

and easy to use by all.

Despite being blind, Robin uses technology very effectively using speech

output to access computers, the internet, his iPhone and many other

technologies to assist him in his work. A member of the Guild of Accessible

Web Designers, Robin has a first-hand appreciation of the importance of

good web design and its impact on accessibility.

Robin also has courtroom experience as an expert technical witness in the

area of assistive technology and in software, systems and website

accessibility. In addition, he advises companies on their obligations under

the Equality Act and the Disability Equality Duty – including the evaluation

of case specific reasonable adjustment.

Robin's current projects include raising awareness through a busy public

speaking schedule in Europe and the US, and co-hosting AbilityNet’s regular

‘Tech for All’ podcast.


Donald Clark

Director, learndirect

Donald Clark was CEO and one of the original founders of Epic Group plc,

which established itself as the leading company in the UK e-learning market,

floated on the Stock Market in 1996 and sold in 2005. Describing himself as

‘free from the tyranny of employment’, he is now a board member of Ufi

LearnDirect (Government agency delivered e-learning to 2.8 million

learners), Caspian Learning (learning games tool provider), LearningPool

(content provider), Brighton Arts Festival, and a school governor. Donald

has won many awards for the design and implementation of e-learning,

notably the ‘Outstanding Achievement in e-learning Award’. He has advised

on e-learning for Tthe World Bank, United Nations and many other public

and private sector organisations and is a regular speaker at national and

international conferences … also a regular (and controversial) blogger on e-

learning! http://donaldclarkplanb.blogspot.com/

Sal Cooke,

Director, JISC Techdis

Director of JISC Techdis, has a wide background in Technology Enhanced

Learning. As early as the 1980s she was working across 54 Colleges

focussing on the integration of IT in post-16 education in Yorkshire and the

Humber. Sal was then seconded to various national agencies including

Becta, LSC, JISC and the then Department for Education and Skills, working

on the e-learning programmes and the Harnessing Technology Strategy.

Sal's vision is that JISC Techdis remains the pragmatic voice of inclusion and

accessibility, encouraging innovative uses of ICT, often

at no additional cost. Working at with both policy and practice JSIC Techdis

has acquired a reputation of delivering pragmatic, free and open source

useful solutions, always with users needs at the centre of the work. Sal is

particularly involved with the work of the Independent

Specialist Colleges sector with whom JISC Techdis is running a successful

initiative to provide an accessible e-portfolio platform that allows students

with complex needs, to record their progress by using images and video.

This application is creating interest in other sectors

and is already in use within some schools and other communities.

Richard Craig,

Chief Executive Officer, Charity Technology Trust

Richard joined Charity Technology Trust as Chief Executive in February 2011.

Prior to CTT, Richard held the post of CEO at Neos Interactive, providing

turnkey digital entertainment & technology solutions to the global hotel

industry. Before joining Neos, he worked for CDC Software holding the role

of Professional Services Director, with responsibility for the project

management and implementation across the European customer base.

Richard also worked at Metals Industry Competitive Enterprise, a not-for-

profit consultancy improving efficiency across a broad range of businesses

and started his career at the steel maker Corus, delivering technology based

projects and consultancy across the global manufacturing sites.

Richard is a Chartered Engineer with a Degree in Mechanical Engineering

from the University of Liverpool, and an MSc. in Business Management from

Warwick University.


Claire Easterman,

Operations Director, Youthnet

Claire is Operations Director at YouthNet; as such she is responsible for the

management of YouthNet’s services both to our beneficiaries and content

partners. This includes YouthNet's websites, content, online services and

communities. Claire has held a number of roles at YouthNet, all of which

focussed on project management and the smooth delivery of services to our

beneficiaries.

She arrived at YouthNet after a spending time in Newcastle producing an

education site for One North East, prior to which she’d worked on a wide

variety of digital projects. These included: This Morning Online, Cold Feet

Online, Tyne Tees TV online and LWT online; and the very first site to be

viewed on through a set-top box for Granada Media.

Mark Ferrar

National Technology Officer, Microsoft Ltd

For the past six years Mark Ferrar has been leading innovation and change

in ICT in the National Health Service in England and has now joined

Microsoft as National Technology Officer for Public Sector in the UK.

Previously Director of Technology Strategy for the NHS Technology Office,

Mark has been rapidly establishing NHS information technology innovation

at the heart of central Government.

For the last 2 years Mark has also chaired the Government’s Chief

Technology Officers’ Council, set up to develop shared strategies and

policies around IT enterprise architecture. He also chaired the cross-

Government Architecture Review Board and was a member of the Public

Sector Infrastructure Team’s executive group.

Some of the initiatives he’s been closely involved with include the G-Cloud,

Data Centre Consolidation and Application Store programmes across the UK

public sector and as a member of the Steering Groups for the Public Sector

Network programme and the Government ICT Strategy Implementation.

Mark has played a key role managing the NHS relationships with suppliers

such as Microsoft, Novell, McAfee, Oracle, Cisco, Intel and AMD.

Mark joined the NHS in 2004 as Director of Infrastructure Architecture

covering all infrastructure projects, services and standards, such as NHSmail

and the N3 network.

Prior to working for the NHS, Mark spent 17 years with ICI, the international

chemicals and paint company (acquired by Akzo Nobel in January 2008),

where he held a variety of IT management and architecture roles including

Global Infrastructure Manager in the Office of the Global CIO.

Mark holds BSc (Physics), MBA and PhD (Engineering) qualifications, the

latter for work on the computer simulation of flow-processed short-fibre

reinforced composite materials whilst at Liverpool University.

On taking up this exciting position with Microsoft, Mark is looking forward

to working with all the skilled and talented people he’s come to know as a


customer, and now being able to work even more closely with them and

with new colleagues to ensure Microsoft’s outstanding range of technology

and products are properly understood, made available and make a real

difference across the whole of the UK’s public sector.

Alan Fletcher

Business Development and Lab Manager – Knowledge Media Institute,

The Open University

KMi are a globally recognised R&D lab in the area of Internet Technologies

with particular focus on learning applications. Currently active in over 30

large project consortia, KMi are at the forefront of a truly amazing research

field including semantic web and web 3.0, New Media Development and

Information Retrieval.

As Business Development Manger for KMi Alan brings over 20 years

commercial experience in sales and marketing to the HE sector and aims to

identify KMi technologies that have real potential in the learning landscape,

also seeking out potential partners for commercial collaboration or future

research.

Alan is a member of the European STELLAR network for Technology

Enhanced Learning, developing internal and external networks and

identifying opportunities for KMi within the Open University and the wider

HE sector.

Hugh Flouch,

Founder, Networked Neighbourhoods

Hugh is the founder of Networked Neighbourhoods, an organisation

working with communities and organisations using technology-based

approaches to strengthen neighbourhoods and create opportunities for the

more efficient delivery of public services.

Hugh’s current focus is the development of innovative practical social

media-based projects that deliver social benefit. His recent work has

included the establishment the award winning Harringay Online, one of the

UK’s most successful citizen-led online neighbourhood networks; working

with the DCLG & the London Borough of Haringey using social media to

support older people in their neighbourhoods; and supporting the Big

Lottery using connective technologies as part of their Big Local programme.

In 2010, he directed a widely praised research programme uncovering the

true impacts of citizen-led local websites and their implications for local

authorities.

Previously Hugh built up 20 years’ experience of consulting to organisations

around leadership, selection, communication and organisational culture.

Working both in the UK and internationally, Hugh’s clients included a wide

range of organisations in both public and private sectors. Between 1995 &

2006, Hugh was Managing Director of the UK operations for two global

consulting firms.


Will Gardner,

Chief Executive Officer, Childnet International

Will Gardner is the CEO of Childnet International, a children’s charity

working with others to help make the internet a great and safe place for

children.

Will Gardner has been at Childnet for just over 10 years, and has been the

CEO since 2009.. He is a member of the UK Council for Child Internet Safety

(and previously the Home Office Task Force on child protection on the

Internet), and has recently been part of the group reviewing and drawing up

good practice guidance for industry service providers. Will is also on

Facebook’s Safety Advisory Board.

As well as helping to develop a range of award-winning internet safety

materials aimed at children, parents and carers, and teachers and schools,

see www.childnet.com/kia, Will has run several international projects on

children and the internet, including on the risks of and advice needed for

interactive services, and the identification of child victims of child abuse

images online. Will headed up the work drawing up the UK Government’s

guidance for schools on preventing and responding to cyberbullying, and its

accompanying DVD ‘Let’s Fight it together’, see www.digizen.org, resources

that have been adapted and used in several other countries. He has also co-

authored the Fair Game? report looking at the extent and nature of

commercialism on children’s favourite websites and online environments,

see http://www.childnet-int.org/downloads/fair-game-final.pdf .

In January 2011 Childnet became the UK Safer Internet Centre, working with

the Internet Watch Foundation and the South West Grid for Learning, and

Will has been organizing Safer Internet Day 2011 which fell on 8 February

and is looking forward to organizing next years Safer Internet Day on 7

February 2012.

Will lives in London with his wife and their 4 children.

Nicola Gill,

Inclusion Manager, NHS Choices

Nicola has over 13 years experience in the area of community development,

specialising in public health and social inclusion initiatives. Following an

initial career in training and facilitation, Nicola joined the NHS Choices

Inclusion team in 2008, where she has the development of a dynamic e-

learning programme to support community intermediaries in disseminating

health information to socially excluded groups. To date, the award-winning

programme has trained thousands of front-line staff across England in a bid

to challenge the pervasive effects of digital and social exclusion.


Robyn Glen

Campaign Manager, NHS Choices

Robyn is a campaign manager for NHS Choices. Robyn works closely with

NHS organisations at a national and local level looking at how to translate

complex public health challenges into integrated on and offline

interventions that improve health and health related behaviour, particularly

amongst deprived groups or those who suffer adversely from health

inequalities. Robyn is interested in how digital communications and

marketing can improve public services, be a motivator for change, or help

people who are disadvantaged. Robyn has previously worked in similar

consulting roles for Shelter UK and Amnesty International.

Joe Godwin

Director, BBC Children’s

As Director of BBC Children's Joe Godwin is responsible for all of the BBC’s

services for children on BBC ONE & TWO as well as the dedicated CBBC and

CBeebies channels and websites.

After reading History at Manchester University, Joe joined the BBC in 1986,

working at BBC Southampton in regional news. In 1989 he joined the

Children's Programmes department as a trainee, and worked as an assistant

producer, studio director and producer on shows such as Blue Peter, Going

Live and Record Breakers. From 1997-2000 he was Editor of Children's

Presentation.

In 2000 he moved to Nickelodeon UK, holding a number of posts including

Head of Original Production and VP Interactive Director.

Joe returned to the BBC in 2005 as Head of Children’s Entertainment, and in

2008 became Head of News, Factual & Entertainment.

Joe is Chair of The Network & Fast Track, the youth talent schemes of the

Edinburgh TV Festival, and is a member of the BAFTA Children’s Committee,

The Advisory Panel on Children's Viewing of the British Board of Film

Classification, and represents the BBC on The UK Council for Child Internet

Safety.

This year, Joe will lead the BBC Children’s department from London to its

new home, as part of BBC North, in the new MediaCity UK in Salford.

Gordon G. Graylish,

Vice President, Sales and Marketing Group, General Manager, Enterprise

Solution Sales, Intel Corporation

Gordon Graylish is Vice President of the Sales and Marketing Group and

General Manager of the Enterprise Solution Sales division at Intel

Corporation. The mission of Enterprise Solution Sales is to work with the

world’s largest enterprises and Governments and create business value

through the effective adoption of Information Technology Best practice and

Innovative use of Technology.

Before assuming his current role, Graylish held the position of vice president


of Intel Europe, Middle East and Africa and deputy general manager for the

region. Graylish's expertise includes the areas of technological

development, the disruptive impact of technology and the affect these have

on corporate strategies and society.

Graylish joined Intel's Canadian operation in 1982 and held a variety of sales

and marketing positions there until 1994 when he transferred to Intel's

headquarters in Santa Clara. There he held a number of marketing

management roles.

In 1998 he became director of Intel Architecture marketing for EMEA based

in the United Kingdom. Graylish was responsible for developing and

executing strategic marketing plans as Intel moved into many new markets

and product areas. From 2002 to 2004 he was responsible for Intel's

communications business, driving the sales and marketing of

communications silicon products and solutions to wireless handset, network

infrastructure and embedded computing customers.

In 2004 he transitioned to directing Intel's marketing and technical

resources in EMEA before Becoming Deputy General Manager of the

Region. Prior to Intel, Graylish held a number of positions in systems sales

and marketing for Burroughs and IBM.

Sarah Hamilton-Fairley

Chief Executive, Start Here

An English graduate from Oxford University, Sarah joined J Walter

Thompson then honed her communication skills at BBC Radio 4. Sarah co-

founded Whitewater, the successful design and communications agency

specialising in the not-for-profit sector, which highlighted the need for an

information system that connects people to the right statutory or voluntary

service quickly and easily. This recognition, combined with a personal

experience led Sarah and her partner to develop StartHere, a not-for-profit

organisation, which provides a starting point for anyone looking for

information on health, housing, education, employment, welfare and social

issues. This citizen-focused, joined-up service acts as a gateway to online

government and voluntary organisations – both national and local – across a

range of delivery channels such as mobile phones, PCs, kiosks and digital

TV.

StartHere’s contribution to the digital inclusion agenda is being increasingly

acknowledged by government, business and the third sector. Over the years

StartHere has built partnerships with a variety of organisations that work

with disadvantaged groups including prisons, MoD HIVE centres, UK online

centres, Citizens Advice and local community groups.

StartHere is now working with NHS Choices to develop its information

service for the entire country as they believe that its ‘interface and

extensive directories of health and social support services can make a

significant difference to ensuring harder to reach groups benefit from the

digital revolution’..

Sarah is a Trustee of the Multiple Births Foundation, a Governor of St Paul’s

Girls’ School and a Member of the Council at Marlborough College.


Tim Hatch

UK Education Business Manager, Intel

Tim Hatch has worked at Intel for 23 years in a number of EMEA senior sales

and marketing roles. Tim is currently Director UK Education. Intel has a very

strong philanthropic global education program working in a number of

specific areas of Teacher CPD and STEM development programs, as well as

working with the PC manufacturers and channel partners in a sales and

marketing role. Tim is also responsible for Digital Inclusion programs within

the UK working across Government and public/private partnerships.

Ashley Highfield,

MD & Vice President- Consumer and Online, Microsoft UK

Ashley Highfield is Managing Director & VP, Consumer & Online UK, where

he is responsible for bringing together Microsoft's consumer facing products

and services across PC, phone and television to deliver a seamless user

experience. Highfield's remit includes driving all sales, marketing, content &

programming, business development, partner efforts and operations for

Windows, Internet Explorer, Windows Phone, Windows Live, MSN, Bing and

Microsoft Advertising.

Highfield joined Microsoft in January 2009 from Kangaroo, the proposed

video-on-demand joint venture between the BBC, ITV and Channel 4. As

Chief Executive he was responsible for developing the service and garnering

partner and industry support to deliver a web proposition offering quality

TV programmes. Previously he was Director of New Media & Technology

and an executive board member for the BBC where he launched the BBC

iPlayer, and was responsible for all of the BBC's online portfolio, and the

BBC's interactive TV and mobile services.

Highfield is a Governor of the British Film Institute, a Fellow of the Royal

Television Society, a member of BAFTA, a Chartered (Information) Engineer,

and a non-executive director of William Hill plc.

Gloria Hunnoford

Gloria Hunniford was born on 10 April 1940 in Portadown, Northern Ireland.

Hunniford has had a distinguished career presenting on radio and TV. Not

only was she the first woman to present a daily show on Radio 2, but she

ended up hosting the programme for 13 years.

Gloria Hunniford was a relatively late starter to national broadcasting,

although she had hosted A Taste of Hunni on radio and Good Evening Ulster

on television.

Her major breakthrough came when she deputised for Jimmy Young in 1981

on Radio 2.

Amongst her famous shows on television are Open House with Gloria

Hunniford and Sunday, Sunday.


She also presented The Heaven and Earth Show.

Gloria Hunniford's daughter, Caron Keating, who was also in television,

presenting programmes that included Blue Peter, Top of the Pops and This

Morning, died through breast cancer in April 2004, prompting Gloria

Hunniford to launch a foundation to help cancer sufferers.

Gloria Hunniford took part in Strictly Come Dancing series 3, and was

partnered by Darren Bennett, who, with Jill Halfpenny, won series 2.

Rt. Hon. Jeremy Hunt MP

Secretary of State for Culture, Olympics, Media and Sport

Mr Hunt was elected as MP for South West Surrey in May 2005. He was

formerly Shadow Culture Secretary (2007-2010) and Shadow Minister for

Disabled People (2005 - 2007). Before his election as an MP, Mr Hunt ran his

own educational publishing business, Hotcourses. He also set up a charity to

help AIDS orphans in Africa in which he continues to play an active role.

Born on 1 November 1966, Mr Hunt was educated at Charterhouse school,

Godalming and Oxford University. He lives in Farnham and London with his

wife and son.

Nick Hurd MP

Minister for Civil Society

Nick Hurd was previously Shadow Minister for Charity, Social Enterprise and

Volunteering (October 2008 – May 2010).

He also served as an opposition whip, was a member of the shadow teams

for Justice, Communities and Local Government (2007-2008) and served on

the Environment Audit Committee.

He was on the board of the Conservative Party's Quality of Life Policy

Commission, chairing the Climate Change Group (2005-2007) and served on

the joint parliamentary committee that scrutinised the draft Climate Change

Bill. In 2006, Nick successfully took through Parliament a Private Members

Bill, the Sustainable Communities Act, which was supported by over ninety

national organisations.

He was awarded the PRASEG Parliamentarian of the Year Award in 2007 in

recognition of his work on the Act.

Nick has also served on cross party enquiries into the adequacy of epilepsy

services and the link between childhood leukaemia and high voltage power

lines, several bill committees - including the Criminal Justice Bill, Housing

and Regeneration Bill and NHS Redress Bill – and the All Party Parliamentary

Groups for Small Business, Penal Reform and Brazil.

Before his career in politics, Nick spent 18 years in business including five

years representing a British bank in Brazil. Nick is the fourth generation in

his family to enter the House of Commons. He has been a Trustee of the

Greenhouse Schools charity; and currently serves as a Governor of Coteford

Junior School and as a Trustee of the Hillingdon Partnership Trust.


Jonathan Hollow

Director of Innovation & Strategy, Serco

Jonathan Hollow is Serco’s Director of Innovation & Strategy for

businesslink.gov.uk, the government’s flagship website for business-facing

information and services. His small team of innovation specialists and

strategic thinkers have helped to shape and guide the transformation of

business services as they successfully migrated from 159 websites to

businesslink.gov.uk before the deadline date of March 2011.

Businesslink.gov.uk has nearly trebled its market penetration throughout

this convergence, now attracts nearly 2m visits a month, and enjoys

exceptional levels of customer satisfaction. Jonathan worked from 2001-

2005 in the Cabinet Office/DTI, then joined Serco in 2005 to help run the

businesslink.gov.uk service for HM Revenue & Customs. His past lives

included working as a radio presenter in Moscow, and running a

communications department in a teaching hospital in South India. His

fondness for holidaying in Central Asia and the Caucasus attracts bemused

comments from peers and co-workers.

Sarah Jones,

Chief Executive, learndirect

Sarah became CEO of leandirect in January 2005 after an extensive career

at BAE Systems. Having spent her early career in Project and Contract

management within the Military Aircraft Division, Sarah took on several

wider corporate roles working with the most senior levels of Government

and industrial partners. In 2002, she became the Business Unit Director of a

Division of RO Defence, running a high volume manufacturing operation.

Since joining learndirect, Sarah has overseen the company’s transformation,

building it into the highly respected operation it is today. Most recently we

have seen the launch of learndirect’s new service centre which helps

thousands of learners gain new skills remotely, seven days a week. Sarah

is passionate about the power and potential of online skills and learning,

and driven bylearndirect’s mission to transform lives through technology.

Last month, the organisation welcomed its 3 millionth learner.

Sarah is also a Non Executive Director of Sheffield Children’s Hospital

Foundation Trust.

Veronica Kirwan

Assistant Director, Community Enterprise, Peabody

Veronica Kirwan joined the newly established Community Regeneration

team at Peabody in March 1999. As one of London’s largest and oldest

housing associations, with 18,500 homes across the capital, Peabody’s

mission is to make London a city of opportunity for all. It aims to achieve

this by ensuring as many people as possible have a good home, a real sense

of purpose and a strong feeling of belonging.

During her time at Peabody Veronica has had responsibility for the

development and implementation of a number of key projects targeting

those who need support. These have included:

• employment and training

• youth

• volunteering

• well-being

• digital inclusion


Collectively these projects have assisted over 3000 people into

employment. The successful delivery of these projects has involved the

recruitment and contribution of volunteers (up to 200 volunteers annually).

Most significantly the wellbeing portfolio has worked with over 38,000

people improving their lifestyles. In 2010, Veronica led a project which

provides free wifi to residents living on two Peabody estates.

Complimenting her involvement in Peabody projects in London, Veronica

has a keen interest in the regeneration and community projects taking place

in her home town Belfast, and provides support to local community and

housing projects.

Debbie Klein,

Chief Executive, Engine

Debbie became Chief Executive of Engine in 2010, having been Joint Chief

Executive for the previous 2 years. She oversees the 10 partner companies

(which include disciplines such as digital communications, advertising, direct

marketing, public relations and strategy consultancy), leading key Client

relationships as well as ensuring the attraction and retention of the very

best talent in the industry. She was Chief Executive of WCRS from 2005-

2008 and continues to be involved as Chairman of the advertising agency.

She was a founding partner in the management buyout of WCRS in 2004.

Prior to that she was Head of Planning at WCRS for five years and started

her career at AC Nielsen and Saatchi and Saatchi .

Debbie was recently named one of the Sunday Times ‘Top 40 under 40 in

Media’ and Engine was named one of the Sunday Times Best Companies to

Work for in 2011.

Lord Knight of Weymouth

Lord Knight of Weymouth is a British Labour Party politician, who was

the Member of Parliament (MP) for South Dorset from 2001 until 2010.

Lord Knight held several ministerial posts during his time as an MP

includingMinister for the South West and Minister for Employment and

Welfare Reform. It was announced in the Dissolution Honours List on 28

May 2010 that he would be made a life peer.

He was Parliamentary Under-Secretary of State for Rural Affairs, Landscape

and Biodiversity in the Department for Environment, Food and Rural

Affairs from 2005-06. He then moved to become Minister of State for

Schools in the Department for Education and Skills.

On 28 June 2007, when Gordon Brown disbanded the department, Lord

Knight moved to the newly created Department for Children, Schools and

Families, as the Minister for Schools and Learners. In October 2008

following the reshuffle, Knight became a member of the Privy Council. He

was educated at Eltham College, an independent school in Mottingham in

south-east London, followed by Fitzwilliam College at the University of

Cambridge in the city of Cambridge, where he studied Geography, Social &

Political Sciences from 1984–87, gaining a BA Hons.


Ray Lambe,

Director, Business.gov

Ray started working life as a scientist at the UK’s National Measurement

Institute in Middlesex – the National Physical Laboratory. At one point he

was the country’s expert in ultraviolet radiation measurement, but soon

became more and more interested in the organisation’s remit to support

the growth of UK business and wanted to take forward this work more

broadly.

He therefore progressed to take on responsibility for development and

delivery of broader measurement services to industry. In this role he

expanded the range of services on offer and increased their take up and

customer satisfaction levels. A key lesson was to ask people in business

open questions about what they need, and how they want it delivered, and

this is a mantra that has stuck with him since.

As Programme Director for Business.Gov, Ray leads the development of all

new products and functionality on the businesslink.gov.uk website. Most

recently this has involved the successful migration (convergence) of

business content and services from more than 95% of government websites

onto businesslink.gov.uk – making businesslink.gov.uk the single website for

all information, support and government services for businesses in England.

He is also responsible for ensuring that customer confidence and

satisfaction in the service is both maintained and improved. His focus for

the future will be to continue to simplify and improve the asset created

through convergence and transition into Government’s single domain.

Nigel Lewis

Chief Executive, AbilityNet

Nigel Lewis is currently CEO of AbilityNet the UK’s leading charity on

accessibility. AbilityNet has a over 25 years experience in providing advice,

guidance, assessment and consultancy in accessible ICT to all those in need

whether at work, in education or at home. Nigel has successfully led the

organisation for over 3 years during a period of great change as well as the

current economic downturn. Nigel is also Chair of the One Voice for

Accessible ICT Coalition and Vice Chair of the British Assistive Technology

Association.

Prior to joining AbilityNet Nigel worked for over 25 years in the IT services

sector starting his career in software development, then progressing to

customer support, project management, presales and sales culminating in

managing various public sector business units responsible for all areas of

sales, delivery and support. Through his career Nigel has gained a

comprehensive knowledge of IT and the implementation of major IT

systems but also the management of business.

In his current role Nigel’s main function is to manage the Charity, provide

strategic direction and leadership and be an advocate for the Charity and

the benefits of accessibility.


Martha Lane Fox

UK Digital Champion

As the UK Government’s Digital Champion, Martha Lane Fox chairs the Race

Online 2012 campaign and sits on the Cabinet Office’s Efficiency and Reform

Board.

She is also non-executive director at Marks & Spencer, Channel 4 and

MyDeco.com. In 1998, with Brent Hoberman, she founded lastminute.com,

Europe’s largest travel and leisure website. In 2000 they floated the

business and Martha remained on the board until its sale. In 2005 she co-

founded Lucky Voice, a karaoke business with five venues and a growing

online business. In 2007 she launched a grant-giving foundation, Antigone.

Professor Sonia Livingstone

Professor of Social Psychology, London School of Economics and Political

Science

Sonia Livingstone is Professor of Social Psychology and Head of the

Department of Media and Communications at the London School of

Economics and Political Science. She is author or editor of fourteen books

and many academic articles and chapters. Her research examines children,

young people and the internet; social and family contexts and uses of ICT;

media and digital literacies; the mediated public sphere; audience reception

for diverse television genres; internet use and policy; public understanding

of communications regulation; and research methods in media and

communications. Sonia Livingstone directs a 25-country network, EU Kids

Online, for the EC's Safer Internet Programme. She serves on the Executive

Board of the UK's Council for Child Internet Safety, and has, at various

times, served on the Department of Education's Ministerial Taskforce for

Home Access to Technology for Children, Ofcom's Media Literacy Research

Forum, the Voice of the Listener and Viewer, and the Internet Watch

Foundation. She has advised Ofcom, Department for Children, Schools and

Families, Home Office, Economic and Social Research Council, BBC, The

Byron Review on children's online risk, and Higher Education Funding

Council for England. She was President of the International Communication

Association (2007-8) and continues to serve on ICA's Executive Committee.

Tom Loosemore

Deputy Director, Single Government Domain Project, Cabinet Office

Tom Loosemore has been at forefront of digital media since 1995, and was

named by Wired as one of the UK’s top 25 digital influencers in 2010. Until

recently he was Head of 4iP, Channel 4’s digital innovation fund. Prior to

4iP, Tom was Senior Advisor of Digital Media Strategy at Ofcom, while,

previously to this, he was instrumental in shaping the BBC's digital media

strategy. Tom has strong entrepreneurial credentials, having launched the

local information website UpMyStreet.com in 1998 and e-democracy site

TheyWorkForYou.com in 2004. From 1995 to 1996 Tom was Internet

section editor on the UK edition of Wired Magazine, followed by a year as

Editor of Capital Radio’s online portfolio.


Scott McKiven,

Finance Inclusion Manager, Affinity Sutton

Scott has worked in the social housing sector for the past 12 years

(following a career in banking and sales). He has managed a wide range

of regeneration programmes including the award winning ‘Get Set for

Citizenship’ programme in Deptford, South London. After successfully

establishing the Financial Inclusion work in Hyde Housing, he set up his

own consultancy, helping a number of housing association’s develop

their work on social inclusion. Since early 2010 he has been managing

the Financial and Digital Inclusion programme for Affinity Sutton,

focusing on how both can benefit residents, which last year engaged

with over 2,000 residents. He enjoys all aspects of technology and is a

keen advocate on how IT can help residents in everyday life.

Kevin McLean

Director of Operations, UK online centres

Kevin is the Director of Operations at UK online centres, responsible for the

organisation's technology and the delivery of its services. Before joining UK

online centres in June 2010, Kevin had a long career in the Civil Service.

Until June 2008 he was based in the Home Office leading a small team

working to Sir Ian Magee on a year-long review of criminality information.

This was followed by a short stint based in the Cabinet Office, with

responsibility for developing the e-Government strategy. Most recently, he

worked in the Strategy team at the Home Office.

From 2004 to 2007 Kevin led the then Department for Education and Skills'

eGovernment programme, latterly as Chief Information Officer. Kevin also

worked for David Blunkett's office, ran the Permanent Secretary's office for

two years, led a team working on the international aspects of Higher

Education policy and developed the strategy behind the Connexions service

for young people.

Helen Milner,

Managing Director, UK online centres

Helen has worked in the online industry since 1985, working in the

1980s/90s for News International delivering a groundbreaking schools

online service in England and Australia, and since the late 90s in innovating

services to help community partners deliver learning usually for adults who

missed out the first time round.

Helen Milner leads the team which coordinates the UK online centres

partner network of 4000 community organisations working to help people

to use the internet for the first time.

Helen’s priority for the next three years is to get 1 million more people

online. The internet is an essential daily tool to 30m people in the UK – for

communication, for work and for fun. But 9 million people have never been

online, and are not able to do things that most of us take for granted. 13%

of new jobs are only available online, internet users save £560 a year, and

they are more connected to friends and family.

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Simon Milner,

Director

Simon Milner is BT’s Director, Group Industry Policy, responsible for policy

development and articulation for communications industry policy.

Previously he was BT’s Director of Media and Converge

of External Relations for the Equality of Access Office in BT; the support

body for the Equality of Access Board created as part of BT’s Undertakings

to Ofcom.

Before joining BT, Simon was the Secretary of the BBC (2000

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joined the BBC’s Policy and Planning department in 1997 from the Institute

of Public Policy Research, where he had been secretary to the Commission

on Public Policy and British Business.

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Senior Programme Manager, Connecting Bristol

Kevin O’Malley is Senior Programme Manager at Connecting Bristol. He is an

experienced web developer, a PRINCE2 Pra

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accessibility and eDemocracy. He is a recovering Archaeologist and worked

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Will Perrin,

Founder, Talk About Local

William Perrin is the founder director of Talk About Local a company

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Paul Pindar,

Chief Executive, Capita

Joined Capita in 1987 from 3i, after advising Capita on its management buy-

out, and became Chief Executive in 1999. A Chartered Accountant, Paul is

responsible for managing and developing Capita's operations to achieve the

Company's strategic objectives, and has overall responsibility for our

charitable approach. Paul is also Chair of the Great Ormond Street

Hospital’s Corporate Partnerships Board.

Clare Riley

Group Manager, Education Relations

Microsoft is passionate about helping people realise their full potential and

partners with many organisations across the education sector to help

transform education and to excite inspire and create opportunities for

students – at school, in life, at college and in an increasingly digital

workplace. Clare has been with Microsoft for eight years and is responsible

for Microsoft’s longer term relationships with Government and key

organisations in the sector.

Day to day, she also leads on government initiatives such as Home Access

and oversees a portfolio of around 120 partner schools, including a small

number of Academies and the Innovation Trust at Monkseaton, one of the

pathfinder Trust Schools.

Clare was at the BBC before joining Microsoft, initially as a journalist and

film-maker for many years. She also worked at the centre of the BBC, as

Head of Business Management in the second half of the 90s and her last

role in the BBC was as Head of New Business Development for Education.

Dr Terry Ryall

Chief Executive, v

Dr Terry Ryall is Chief Executive of v, the national young volunteers service

founded in May 2006. v’s mission is to mobilise a new generation of young

volunteers to act on the things they care about and change the world for

the better.

Terry, who was born and brought up in Northern Ireland, has an extensive

background in youth work, social work, youth enterprise and volunteering.

In her career she has been a Director of The Prince’s Trust and Chief

Executive of Girl Guiding UK. She has 3 degrees all associated with youth

and culminating in a PhD in Body Image and Eating Disorders in

Adolescence.

Her passions are family, motorbikes, all kinds of puzzles and brain tasks,

sailing in fair and foul weather, and gadgets.


Seb Schmoller

Seb divides his time between and half-time employment as the Chief

Executive of the Association for Learning Technology (ALT) and

independent consulting. ALT is a membership charity whose mission is to

ensure that use of learning technology is effective and efficient,

informed by research and practice, and grounded in an understanding of

the underlying technologies and their capabilities, and the situations

into which they are placed. As an independent consultant, Seb’s past

clients have included include BSI, Ufi, ESRC, JISC, Local Authorities,

PA Consulting, the Trades Union Congress, and the National College. Seb

is a Governor of The Sheffield College.

Penny Slatter,

General Manager Direct, Post Office

Leading the Post Office move to become multi channel Penny joined the

Post Office with a Customer Marketing and Channel Management

background having worked for brands such as Sainsbury’s.

Focussed on delivering a great customer experience through all Post Office

channels she has built a digital business which is market leader online for

financial service products like Travel Insurance and Foreign Currency. Most

recently the Post Office has taken the major leap of moving the delivery of

digital to a cloud solution.

Passionate about the need to deliver accessible services she has ensured

that the Post Office has taken a leading approach to accessible technology

to complement the services offered by the Post Office’s 11,500 branches.

Leigh Smyth,

Managing Director, Race Online 2012

Leigh Smyth, as Managing Director for Race Online 2012, is responsible for

running the Digital Champion Martha Lane Fox's campaign to forge a truly

networked nation, where everyone can use the web, in the UK. She joined

from the Home Access programme, a £240M govt scheme to get computers

and connectivity to 270,000 low-income families (500,000 children) which

was launched in January 2010. Previously most of her career has been in

blue-chip retailers, including Dixon, Kingfisher, Sears and Arcadia

groups. www.raceonline2012.org

Stephen Snead

Director, Strategy and Planning, Peabody

Stephen Snead is Director, Strategy and Planning at Peabody, one of the

oldest and largest housing providers and charities in London. Peabody owns

and manages over 20,000 homes across the capital and delivers a wide

range of services and programmes for residents and local neighbourhoods,

aimed at creating thriving and sustainable communities.

Stephen joined Peabody in November 2007 and leads Peabody’s Corporate

Communications, Policy and Customer Insight and Business Planning teams.

He played a key role in developing Peabody’s ‘21st

Century’ communities

vision and is at the forefront of developing Peabody’s online services and

demonstrating their business and customer service benefits.


Stephen qualified as a Chartered Accountant with KPMG in 1997 and has a

broad business background across the commercial and charitable sectors.

Jon Snow,

Presenter & Broadcaster

Jon Snow is the presenter of Britain’s award winning Channel 4 News and in

depth one-hour nightly news and current affairs programme.

Jon Snow joined the presenting team of this highly-acclaimed programme in

April 1989 and became its full time presenter four months later. He also

presented First Edition, the weekly news and current affairs programme

aimed at 9-13 year olds co-produced for channel 4 by ITN and Barraclough

Carey North, and Weekly Planet, a late night topical debate programme

broadcast on Channel 4.

Jon Snow joined ITN in 1976 after working in local radio and was made

Washington correspondent in 1984. He returned to the U.K in 1986,

spending the following three years as ITN’s Diplomatic Editor during which

time he reported on all major stories around the world.

In 1995 Jon received the award for best Male presenter from the Royal

Television Society at their Programme and Technology Awards. He also won

numerous awards for his reporting over the years including the Royal

Television Society’s 1979 News Feature Award, for a report from Poland;

the Monte Carlo Television Festival’s 1979 Golden Nymph top news award

for ‘Eritrea Air Attack’; and the 1980 RTS TV Journalist of the year Award for

his coverage of Afghanistan, Iran and the Middle East.

In 1981 he received the Valiant for Truth Media Award, and in the same

year, The Royal Television Society’s International Award for a report on a

guerrilla camp in El Salvador. In 1982 he won this award for a second time

for his report, ‘El Salvador: Shoot-out on Polling Day’. He also collected the

1989 RTS Home News Award for ITN’s coverage of the Kegworth Air Crash.

He has been a reporter in most of the world’s trouble spots, from central

and Latin American to the Middle East, Afghanistan, Iran, Iraq and Russia.

He has been a main anchor for Channel 4 News since 1989. He reported the

freeing of Nelson Mandela, the downing of the Berlin Wall and many other

world events. He has interviewed, Ronald Reagan, George Bush senior,

Mikhail Gorbachev, Monica Lewinski (her first ever interview), Margaret

Thatcher, Kofi Anan, Slobodan Milosovic, Ehud Barak, Yasser Arafat,

Moamar Ghadaffi, Tony Blair, Gerhard Schroeder, Lionel Jospin and many

others. He has made several documentary films and chaired many

television debates and discussions about matters ranging from GM foods to

religious persecution.

In addition to presenting ITN’s programmes on Channel 4, Jon is Chairman

of the New Horizon Youth Centre and Deputy Chairman of the Media Trust.


Emma Solomon

Managing Director, Digital Unite

Emma Solomon is the Managing Director for Digital Unite. Digital Unite is

one of the UK’s leading providers of digital skills for older people and other

less confident users. Emma started the company 15 years ago, prompted by

her own experience of helping her parents and their peers grapple with

modern technology. All of Digital Unite’s work since has been driven by

Emma’s passion for the way equipping people with the right digital skills

and awareness has the potential to transform lives, organisations and wider

society. Her vision to find tangible ways for Digital Unite to reach out to

non-users and engage them with computers and the internet has been

realised in a number of ways; through a network of quality assured tutors,

the delivery of national community learning programmes, the creation of

learning resources for teachers and students on the Learning Zone and the

high profile Silver Surfers’ Day campaign. Digital Unite is now often

showcased as making a proactive contribution to improving digital literacy

having successfully opened up a realm of digital possibilities to thousands of

older people.

Graham Spicer,

Government Digital Service

Graham Spicer is an NCTJ-qualified journalist specialising in online content

and editorial standards and has extensive experience working throughout

both the public and commercial sectors. He works for the Government Digital Service implementing editorial quality

improvements on the Directgov website, working with its devolved

publishing teams across government and training their web editors. Prior to working for GDS Graham worked with clients as diverse as the BBC,

Coutts Bank, Parliamentary Archives, Greenpeace, Emirates, Expedia,

Barclays Bank, Nokia, Visit Britain and the Museums Libraries & Archives

Council.

Terry Stokes,

Chief Executive, Lasa

Terry Stokes is Chief Executive of Lasa. Lasa helps empower and support

thousands of third sector and government bodies across the UK each year

by providing knowledge, support and resources. Its clients include Age UK,

Shelter and Citizens Advice Bureau.

Terry has over twenty five years of experience in the third and public

sectors. He was appointed as Chief Executive of Lasa in September 2010.

Previously he served as Lasa's Director of Services, where he brokered a

number of high profile partnerships with other charity and government

bodies and was involved in influencing policy and funding for the third

sector. Before this he was the project manager for

http://www.rightsnet.org.uk/, leading the development of the site into the

UK's No 1 source of the most up to date, high quality welfare benefits and

tax credits information.

In his spare time Terry is a keen rugby fan and long term supporter of Wigan

Warriors and is also a season ticket holder of Harlequins Rugby League.

Terry also enjoys cooking Japanese, Indian, Thai, Italian and any other food.


Dan Sutch,

Head of Research & Development, Nominet Trust

As Head of Development Research, Dan has a particular focus on increasing

the social value of the Trust’s investments by building on, and

commissioning, research into accessible, safe and effective uses of the

internet, and through exploring the conditions for innovation that support

using the internet for social good.

Dan has been actively researching education and technology for over ten

years as a teacher and a researcher. Before joining Nominet Trust, Dan was

the Head of Development at Futurelab, where he worked with a range of

organisations to create resources to support innovative approaches to

teaching and learning. His research has focused on the use of technology to

support learning, with a particular focus on the processes of change and

innovation.

Dan’s current work concerns web access and web safety.

Matthew Taylor,

Chief Executive, RSA

Matthew Taylor became Chief Executive of the RSA in November 2006. Prior

to this appointment, he was Chief Adviser on Political Strategy to the Prime

Minister.

Matthew was appointed to the Labour Party in 1994 to establish Labour's

rebuttal operation. During the 1997 General Election he was Labour's

Director of Policy. His activities before the Labour Party included being a

county councillor, a parliamentary candidate, a university research fellow

and the director of a unit monitoring policy in the health service.

He was the Director of the Institute for Public Policy Research between

1999 and 2003, Britain’s leading centre left think tank. Matthew has written

for publications including The Times, Financial Times New Statesman and

Prospect.

Mark Thompson

Director-General, BBC

Mark Thompson was appointed Director-General of the BBC on 21 May

2004 and took up his appointment four weeks later (22 June 2004).

He had been Chief Executive, Channel 4 (March 2002 to June 2004) and

previously worked at the BBC for more than 20 years, becoming Director of

Television in April 2000. As Director-General, Mark is responsible for the

BBC's services across television, radio and online and a global workforce of

25,000 people that provides over 400,000 hours of content each year.

Since 2004, Mark has re-shaped the BBC to meet the challenge of the digital

age, ensuring that the BBC remains a leading innovator with the launch of

services such as Freeview and BBC iPlayer. At the same time he has led the

Corporation's biggest ever efficiencies programme, which has helped deliver

a more disciplined BBC, sharply focused on investing more of the Licence

Fee than ever before in creating distinctive and creative content for

audiences across the UK.


He is committed to spreading the benefits of the BBC across the whole of

the UK, spearheading the biggest ever initiative to support broadcasting

outside London. The new, world-class base at MediaCity, Salford, will not

only be the new home for the BBC in the North of England, but will also help

foster a creative community together with other private and public

organisations.

Under his leadership the BBC is also supporting the wider broadcasting,

journalism and creative industries through initiatives such as Project Canvas

and partnerships with organisations such as The British Museum.

Councillor Paul Tilsley MBE

Deputy Leader, Birmingham City Council

Paul Tilsley has been the Leader of the Liberal Democrat Group in

Birmingham since 2005 having begun his career as councillor back in 1968;

as deputy leader of Birmingham City Council, Paul is the second most

powerful man in the largest local authority in the country. In 1993 Paul

became the first Liberal Democrat Lord Mayor in Birmingham for 70 years.

Being voted as Politician of the year by the Birmingham Post in 2008 was

one of many highlights of his

dedicated political career including being awarded an MBE for Public and

Political services in 1991.

Councillor Tilsley gained a BA in Government and an MBA as a mature

student. He was also Chancellor of UCE in 1993/94.

Paul has worked in the voluntary sector for the past 20 years, including the

homeless charity St Basils and the Rathbone Society. Paul is on the board of

Directors at Birmingham International Airport and also sits on the NEC

Board.

Paul has been involved with the NHS in a non-executive capacity for over 15

years, followed by the Birmingham Specialist Community NHS Trust and

more recently he has been a non executive director on the Birmingham

Community Healthcare Trust.

Within the City Council, some of his key responsibilities are sustainability

and improvements. He has put in place an Audit Committee and an

Excellence Board to drive up standards. He is also the lead member for the

Councils Business Transformation Programme, the programme is the largest

of its kind in the UK and will develop and improve the Council’s services so

they are fit for the 21st

century; including successfully negotiating with

Capita to set up a Joint Venture (Service Birmingham) to drive through IT

capacity and new working models.

He is also the Cabinet Member responsible for the Digital Birmingham

Initiative, which is working to move Birmingham into the digital age. The

over arching principle of Paul’s work is to continue to improve the

relationship between the council and the citizens of Birmingham.


Dr Jo Twist

Commissioning Editor, Education, Channel 4

Jo is Commissioning Editor for Education at Channel 4 where she

commissions games, TV, online video, applications and playful experiences

which encourage “soft learning” for 10 to 19 year olds. C4 Education

projects are not curriculum based, but are hooked into the big themes

which are directly relevant to young people at different life stages, such as

mental health, politics, happiness, drugs, sex, relationships, citizenship and

so on. The commissions aim to help young people understand themselves,

others, and the world around them and to equip them with skills and

understanding.

She joined C4 in 2010 from the BBC, where she was Multiplatform

Commissioner for Entertainment & Switch responsible for digital formats

and online products. At the BBC she commissioned, amongst others, Strictly

Come Dancing online, and its first two screen play along pilot app, Strictly

Social, The Apprentice online, Only Connect online, Mastermind online, BBC

Three’s WuHows, and Switch’s Chartjackers which challenged four top

young YouTubers to crowdsource a Number One single for Children in Need,

with no budget and 10 weeks to do it. Before that, she was BBC Three

Multiplatform Channel Editor and led the online strategy for the channel's

rebrand. She re-joined the BBC in 2007 after heading up Digital Society &

Media research at the political think tank, the ippr (Institute for Public Policy

Research). Her earlier career was as a broadcast journalist for children’s

news service, BBC Newsround, then as Technology Reporter for BBC News

online, commentating across digital print, radio and TV. She holds a Ph.D.

which explored early online communities, digital inclusion and

youth identity.

Paula Vennells

Managing Director, Post Office Ltd.

Paula Vennells is Managing Director of Post Office Ltd and is a Director of

the Royal Mail Holdings Board; she joined the Post Office 4 years ago as

Network Director. The UK Post Office has a national network of 12000 Post

Offices and online and direct channels, whose 65000 staff serve 20 million

customers every week, generating £1bn turnover p.a.

Paula was instrumental in initiating the new Post Office strategy, which was

launched in November 2010 in the Government’s “Securing the Post Office

Network in the Digital Age” policy paper. The new plan drives digital

solutions, new revenue streams and operating models, which will make the

Post Office sustainable for the future. The Post Office has a key role in

serving communities with Government, mails and financial products and

services, and to improve Post Office access for all customers, especially the

disabled and disadvantaged.

Before Royal Mail Group, Paula’s career was in the private sector. Most

recently, she spent 5 years with Whitbread plc; as Group Commercial

Director she had overall responsibility for Marketing, Procurement and

Supply Chain. In 2005, under her leadership, Whitbread brands were

awarded The Marketing Society Award for Excellence. She began her career

in marketing with Unilever and L’Oreal and has held directorships in sales

and marketing with a number of major retailers including Dixons Stores

Group and Argos


Dr Sally Wilson

Executive Director, Chanel Strategy, Serco

Sally is a trained economist and has worked in and for the UK government

for over 15 years. Before joining Serco, Sally worked as a Management

Consultant for the global firm PA Consulting Group, where she delivered

award winning assignments in criminal justice, youth justice and for the

Treasury. Sally joined Serco in 2003 in a strategic consulting role before

joining the National Physical Laboratory bid team. Following the win of this

prestigious bid, Sally went on to be part of the Executive team at NPL in

Serco Defense, Science and Nuclear delivering transformation in the

laboratory and going on to lead the Knowledge Services Division. After

having doubled third party income for the Laboratory and successfully

spinning out a medical diagnostics company, Sally went on to join Local

Government and Commercial Division as an Exec Business Development

Director for Knowledge, Skills and Children’s Services working primarily in

the economic development market. More recently Sally has been asked to

lead the development of Serco’s proposition in Channel Strategy for our

government and commercial markets.

Graham Walker,

Government Director, Race Online 2012

Graham held the post of Director for Digital Delivery at the Cabinet Office

from August to December 2010 where he was heading up the Government’s

policy and strategy work on digital delivery in the public sector, also looking

at the role of digital to deliver efficient and transparent services. Graham is

now Director at Race Online 2012 supporting the policy and strategy work

behind the office of the UK Digital Champion, working to deliver a 100%

networked nation. Graham has previously been a Managing Partner at Gov3

as well former Director of Strategy for the Office of e-Envoy at the Cabinet

Office.

Peter Wanless

Chief Executive, Big Lottery Fund

Peter Wanless has been the Big Lottery Fund’s Chief Executive since 1

February 2008. He was previously at the Department for Children, Schools

and Families, where he established their Families Group. Before that he

was Director of School Performance and Reform.

Between 1998 and 2003 Peter was the Department’s Director of Strategy

and Communications. He previously worked at the Treasury, operating in a

range of roles including Head of Private Finance Policy and Principal Private

Secretary to three Cabinet Ministers.

Peter read International History and Politics at Leeds University before

joining the Civil Service.

Peter was educated at Sheldon School in Chippenham, where his father

taught music.

Peter is married with one son. He was awarded the Companion of the

Order of the Bath (CB) in the 2007 New Year’s Honours List for distinguished

public service.


Jonathn Welfare,

Chair, Nominet Trust

Jonathan Welfare is the Chairman of Nominet Trust. He has extensive

experience of the charity sector as a trustee and chairman of a range of

charities. He has also held board-level appointments in both the public and

the private sector. He has most recently established Turn2us, an online and

helpline charity, to direct those in need to the charities and state benefits

most appropriate to their individual circumstances.

Nominet Trust is a charity that provides funds for innovative projects, which

strive to improve and encourage the development of a safe, educational

and inclusive Internet. The Trust provides grants to organisations and

initiatives such as the Cambridge Library Learning Services that can

demonstrate vision and execution for Internet-related projects that make a

tangible difference in developing a safe, educational and inclusive Internet

in the UK and other countries. Initial funding comes from Nominet, the

Internet registry for .uk domains, one of the world’s largest domain name

registries.

Tom Wright

Chief Executive, Age UK

Tom Wright is Group Chief Executive of Age UK, specialists in the over

50s. Age UK turns over nearly £400m with its brand partners and has 3

divisions: Age UK Charitable activity; Age UK Retail, Training and Trading;

and Age UK Enterprises providing leading financial services to over 1 million

customers.

Tom is also a Trustee of the Imperial War Museum and Chair of the Trading

Company. He is Chair of STAR, the self regulating body for the ticketing

industry and Chair of the British Gas Energy Trust. Most recently he became

Chair of RHCAdvantage, the creative marketing agency for mature

audiences. He also sits on the Disasters Emergency Committee (DEC).

Prior to joining Age UK, Tom Wright was CEO of VisitBritain, the National

Tourist Board, promoting Britain around the world. Previous roles include

the Saga Group, where he was Managing Director of Saga Holidays and a

Group Board Director.

Before joining Saga he worked for Scottish and Newcastle plc developing

Center Parcs in England and then in Europe. He has a marketing and

commercial background having worked on such brands as KP, Anchor and

Carlsberg.

Tom was awarded a CBE in 2007


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