go hm custom - slide

8/8/2019 Go HM Custom - Slide

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IntroductionCompany Overview

Business strategy

IT StrategyEnterprise Resource Planning

Decision Support System

Data Management

Impact of IT

Organisational Change

Conclusions

Overview of presentation


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Introduction

The UK is now one of the most wired-up countries in the world and UKbusinesses are ranked amongst the most sophisticated users of I T.

The Government has long recognised the importance of embracing theknowledge economy and has set challenging targets for governmentonline services . The range of online services offered by government departments arecomparable with the best world wide but the rates of adoption arerelatively low .

Businesses and taxpayers who interact electronically on a day to daybasis, with their customers, or in the course of their work or personallives, are less inclined to change the way they deal with thegovernment agencies . (Kables online, 2010 issue)


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Wh o we are HM Revenue and Customs (HMRC)is a central government department

that was created in 18 April 2005 bythe Commissioners for Revenue andCustoms Act 2005 (CRCA) . The department's logo is the t . Edwards Crown enclosed within acircle .


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Wh at we do

Collect and administer:Direct and Indirect taxes

Pay and administer: Childbenefit, child trust fund andtax creditsEnforce and administer:Border and frontier protection, Environmentaltaxes, National MinimumWage enforcement,Recovery of student loans .

Our Client

Individuals and Employees:Families, Non Residents,

PAYE Taxpayers,Pensioners, elf Employed& tudents,Employers: Contractors &New EmployeesBusiness & Co operations:Large Companies, NewBusinesses, Partnerships &Pension chemes


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Business trategy

To be customer focused

To tackle non-compliance while minimisingthe effect on customer who complyWork with others to deliver wider governmentoutcomes

Understand the customers changing needsand behaviours to inform, challenge andimprove


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IT trategy

To create and use Enterprise Architecture as

the framework to define and deliver the I Tcapabilities required to support the businessneeds, underpinning the plans of work over the coming years .

To drive massively more efficient andeffective processes and systems for our customers


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E nterprise Resource Planning ( E RP)

Enterprise Resource Planning ystem is anelectronic tool used by HMRC for the purpose of trading electronically with its suppliers .

The e-trading system currently operated by HMRCis an online, browser based application thatprovides its staff with desktop personal computer access to electronic catalogue and non-catalogueordering systems for the purchase of goods and/or services .


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The advantages of ERPe-trading system

Easier monitoring and evaluation of supplier performance and compliance to contract, to the mutualbenefit of both HMRC and suppliers

Easier monitoring of commodity spend patternsImproved accuracy and more secure management of contract data


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D ecision Support System ( D SS)

A class of computer-based information systemsincluding knowledge-based systems that supportdecision-making activities . (Finlay, 1994)

D s are used by the management, operations, andplanning levels of HMRC to make decisions, which maybe rapidly changing and not easily specified in advance .


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D ata Management

HMRC is a data controller within the meaning of the Act and theyprocess large volumes of personal data where they aremanaged under Data Protection Act (1998) requiresorganisations which process personal data to meet certain legalobligations .

HMRC give data information to others only if the law allows toother govt dept . and similar bodies, police and law enforcementagencies, the courts or foreign tax and customs authorities .October 2007, HMRC encountered problems following the chainof events leading to the loss of the child benefit data


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Fac t r th a t con trib t t o loss of c hil b nef it a ta

The failure to clarify and adhereto the single point of contact(S POC)

The use of insecure methods of data storage and transfer

Inadequate awareness,communication and training ininformation security

HMRC did not employ anyinformation security professionalal at the time of the incident

W h a t h as c h an g ed s ince th en

Redesign & re-lunch of HRMCsinduction training to include datasecurity elements

Developing mandatory onlinesecurity refresher training /awareness

Locking down writ access toremovable media drives acrossthe whole HMRC I T network

Banning the use of unencryptedlaptops outside secure premises


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H MRC Kid Zone

Th e E ducation Zonecontains resources to helpteachers explain tax toyoung people . It explainshow paying tax helps societyfunction and what youngpeople need to do about taxand National Insurancewhen they leave school .


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People Process Mentality Technology Result

Reorg New New New New

Organisational C h ange

Technology = Changes


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Conclusions and

Recommendations The most important thing that HMRC needs to do is toimprove online services,

focus on building robust services that can cope with

high-volume usage at peak times . We know that this is aconsistent message from current and potential users .

Give Cash incentives for online returns


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