gno's skype for business monitoring brochure
TRANSCRIPT
Global Network Operations North America, LLC For more info [email protected]
5905 Johns Rd. Tampa Fl 33634 Sales inquiries call (813) 249-3360
End to End Monitoring and Management of the Skype for Business VoIP and UC Environment
From the network edge to the user’s desktop, Global Network Operation’s Universal
Management System for Skype for Business provides a comprehensive platform to
monitor and manage the Lync VoIP and UC infrastructure.
Microsoft Lync Unified Communications environments combine a broad range of
messaging, conferencing, voice and mobility solutions and frequently utilize third party
technologies as hardware endpoints for voice, video, contact center, recording and more.
The UMS utilizes a unique combination of real-time monitoring and in-depth performance
analysis to proactively manage this diverse Lync UC service infrastructure, including the
primary VoIP switch, UC applications, Windows devices and resources, conferencing and
video resources, third party SBCs, and network transport components.
The UMS is deployed across organizations worldwide to drive bottom line business benefits:
Lower mean time to repair
Reduce operating costs
Optimize user workflow
Audit user activity
A Complete Microsoft Lync Service Assurance Solution
The UMS expertly monitors Microsoft Lync VoIP and UC environments through off-the-shelf
foundation kits that connect, extract, alarm, notify, access and report on Microsoft and third
party technologies, providing a unified management platform for your evolving Lync
infrastructure. As a service assurance solution, the UMS meets the operational needs of
organizations through powerful Lync management capabilities, including:
Centralized fault and service level management
Advanced notification with escalation rules
Real-time Dashboards for performance metrics, SLAs and trending
Real-time VoIP QoS analysis for Lync voice and conferencing services
Performance reporting for historical and trend analysis
Cut-through secured remote access, prioritized traceroute, and troubleshooting tools
Automation for advanced data extraction and automating routine actions
Dynamic reporting for CDR, quality, performance, traffic and capacity planning
Organizations report
the UMS delivers
proven business value:
“Reduced overall mean
time to repair by 27%"
"Decreased
engineering backlog by
50%"
“Increased client
satisfaction rates to
95%”
“Saved over $84,000 in
the first year of
utilization”
Define, maintain and track SLAs
Automate operational processes
Increase user adoption
Drive higher business value
GNO’s Universal Management
System for Skype for Business
The UMS provides
intelligent monitoring and
management of the entire
Microsoft Lync VoIP and
UC environment from the
network edge to the user’s
desktop, including the
primary VoIP switch, third
party SBCs, network
transport devices, end
users’ desktop resources,
and users’ softphone call
quality.
GNO’s Universal Management
System
Global Network Operations North America, LLC For more info [email protected]
5905 Johns Rd. Tampa Fl 33634 Sales inquiries call (813) 249-3360
UMS’s Supported Microsoft Lync Components and Data Acquisition
UMS's visibility across the Lync VoIP and Unified Communications platforms spans the array of technologies throughout the
VoIP, UC, and network environments. The UMS manages Lync-related components including:
Standard Edition Server
Front End Server and Back End Server
A/V Conferencing Server
Edge Server
Mediation Server
Archiving Server
Director
Exchange
Monitoring Server
Survivable Branch Appliance
Related Application Systems and Servers
Third Party Contact Center and SBC Solutions
The UMS supports a wide variety of Microsoft Lync data acquisition techniques, including SNMP, WMI and more. Once data
is acquired, the UMS analyzes all network layer alarms, device status, QoS, and service performance metrics for
compliance with customizable performance, quality, and service level thresholds, and for customizable reporting.
UMS’s Microsoft Lync Fault and Service Level Monitoring
The UMS delivers centralized visibility and fault management for Lync voice, messaging, and conferencing resources,
providing a single pane of glass for all alarms and service level issues related to Lync, Windows, and third party technologies
that comprise the Lync ecosystem. The UMS’s proactive fault management provides visibility into and diagnostics for:
Hardware
Connectivity and Bandwidth
Application Service Performance
Operating System Performance
Voice Quality of Service
Monitoring the Lync infrastructure is made easier using the UMS off-
the-shelf libraries (Foundation Kits) for each unique Lync or Windows
device and service monitored. Foundation Kits activate the necessary
alerts, severities, and connection types “out of the box”, reducing
system, device and client activation times.
Customizable thresholds, severities, alarm notification and escalations
ensure that service levels are protected and business needs are met.
Using the UMS’s advanced alarm notification engine, automated
actions can be executed directly on network devices based on specific
alarming or notification conditions.
Key troubleshooting tools provide operations and engineering staff with
powerful capabilities to rapidly diagnose and resolve issues, including:
Cut-through secured remote access to monitored devices
via RDP, VNC, SSH, Telnet, and more
Prioritized traceroute, on demand or scheduled periodically
GNO’s Universal Management
System
Global Network Operations North America, LLC For more info [email protected]
5905 Johns Rd. Tampa Fl 33634 Sales inquiries call (813) 249-3360
UMS’s Microsoft Lync Knowledge Base
UMS’s Knowledge Base provides an instant look-up of recommended actions to resolve Lync-specific alarms generated by
each unique device. The Knowledge Base is delivered off the shelf with Microsoft Lync-specific recommended actions, and
also allows operations staff to add installation-specific intelligence that enables Tier1 staff to address alarms more rapidly,
accurately, and deeply through:
Both system and user-defined recommended actions
Documentation unique to the device, device type or network segment
Actions for ping and trace routing to the device
Alarm trends on the recurring behavior of the alarm on the unique device
Access to centralized logs displaying every device message retrieved
UMS’s Microsoft Lync Performance Management
The UMS provides real-time performance visibility into Lync UC, Microsoft Windows, and the underlying voice and data
networking components through dynamic Performance Dashboards. Through the dashboards, Management, Operations,
and Network staff have continuous visibility into business-critical voice network and infrastructure metrics necessary to
ensure Lync performance and SLAs. Dashboards include:
Server Performance
Data Network Performance
Application Services Performance
Operating System Performance
Voice Quality of Service Performance
The UMS Performance Management Dashboards include granular and
aggregated performance metrics and KPIs for:
CPU
Memory
Disk
Interface
Bandwidth
Application Services
Ping
Device Alarms
Metric Alarms
UMS’s Microsoft Lync VoIP QoS Analysis and Reporting
UMS 's VoIP QoS analysis for Microsoft Lync VoIP and UC platforms delivers a comprehensive solution to ensure the end-
to-end QoS performance of Lync voice quality, from SIP trunks at the network edge to individual users’ softphones. The
UMS provides a unified VoIP QoS Dashboard including live metrics and trending views for:
Current QoS alarming and performance views
User live call views
Bottom-N talkers and call detail records
Historical call view for drill down analysis
The UMS provides a comprehensive real-time VoIP QoS
reporting solution that allows users to analyze raw “bad-calls”
and aggregated QoS records, including any combination of 60+
metrics per QoS record to identify calling patterns.
GNO’s Universal Management
System
Global Network Operations North America, LLC For more info [email protected]
5905 Johns Rd. Tampa Fl 33634 Sales inquiries call (813) 249-3360
UMS’s Microsoft Lync CDR, Performance, Traffic, and Capacity Analysis Reporting
The UMS for Microsoft Lync delivers extensive Performance, Traffic, CDR, and Capacity analysis reports that deliver the
key management, operational, and tactical information necessary to assure Lync service performance, quality, and
reliability. UMS's extensive library of reports includes:
Lync Collector Summary Performance
MOS QoS and Packet Loss QoS Histogram Analysis
Latency QoS and Jitter QoS Histogram Analysis
Peer-to-Peer (P2P) Call Sessions Summary
P2P Media Type Reports, P2P Raw Detail Records
P2P Response Code Grouping Reports
Conference Sessions Summary
Conference Response Code Grouping Reports
Conference Raw Records
Conference User Session Detail Records
Audio Quality and Video Quality of Experience Reports
UMS’s Key Business Benefits
The UMS is a Business Enabling Technology that Ensures Convergence Success and ROI:
Manages Broader, Deeper Range of Technologies and Service Factors
Increases VoIP and Convergence Service Levels, Quality, Availability, and Reliability
Manages all TDM, VoIP, UC and IP Telephony Platforms, plus IT Networks
The UMS Maximizes Total Cost of Ownership While Driving Strategic Business Objectives:
Provides Unified Solution Across the Environment, Eliminating Multiple Proprietary Tools
Reduces NOC Overhead and Operational Costs; Lowers VoIP and UC Support Costs
Integrates with Existing OSS Tools, Ticketing, and Network Management Systems
The UMS Ensures IP Voice Quality, Network Performance, and Communications Service Levels:
Increases Real-time Operational Visibility and Control
Manages Faults, Events, Metrics, SLAs, QoS, QoE
Knowledge Base Educates: Expands Staff Expertise and Ability to Support VoIP Network
Speeds Diagnostics, Mean Time to Repair, Increases Accuracy of Resolutions
Automates Maintenance and Recovery Processes; Improves Support Productivity
Provides Key Quality, Performance, Capacity, CDR, Traffic Analytics and Reporting
About Global Network Operations Global Network Operations was formed in 2002 to address the monitoring requirements of telecommunication
& service provider networks. By providing the ability to monitor & manage VoIP, UC, IP Telephony, PBX and IT
Systems from virtually all manufacturers from a single pane of glass allows our clients to get more recurring
revenue from their current & future clients. GNO’s Dark hours remote engineering support complements our
customers’ services based on an economy of scale that delivers high value & professional results that are
worthy of our Avaya Platinum Partner Clients.