gmcgeecv2016.doc

GEORGINA McGEETel: 360-535-4728 Email: [email protected]

Versatile, trustworthy and confident, with an easy-going and friendly approach that is reliable, resourceful and responsible

KEY SKILLS Initiative, drive and passion, to thrive and grow within the HR industry; with most recently developing and advancing

processes and HR flow for locally owned, established and well-respected, home care agency, Kitsap Home Care Services

Skilled systems knowledge of HRISs, Peoplesoft HR, Lawson, and HomeTrak, employee/Applicant Tracking System, Taleo, Time and Attendance system KRONOS and also customer tracking and paperless filing system EAgent. And excellent technical aptitude and strong proficiency in Microsoft Office applications

Brilliant interpersonal and relationship-building skills with a high degree of respect for confidentiality and discretion, and its reasoning

Accurate and detail-oriented, quick to learn self-starter, with strong organizational, multi-tasking, time management and problem solving skills; who works well both independently and as part of a team

STRENGTHS Organization, ability to plan workload, prioritize tasks and work outside the job brief, to always see and contribute to

‘the big picture’

CAREER AND ACHIEVEMENTS

Kitsap Home Care Services (KHCS),Bremerton, WA 98312

Full-Time Mar 2014 – Nov 2015

Key Achievements: Played a leading role within the agency, and became recognized with being committed to continual professional

development of Home Care Aides (HCAs)/Caregivers for the Kitsap County Community Through increasing employee morale and annual evaluation scores, and implementation of an enhanced on-boarding

experience, the agency’s HR function and enforcement of policies and procedures was exponentially rejuvenated as was employee turnover and success with Unemployment and L&I cases

Completion of an ongoing audit of current and terminated employee files, including maintenance of I-9 forms, audit spreadsheets and completion and preparation of all pre-hire paperwork

Human Resource Coordinator (HRC) Mar 2014 – Nov 2015Whilst being the singular HR role for KHCS, full scope HR essential responsibilities included: Screening, interviewing, hiring and on boarding all HCAs/Caregiver applicants. Marketing agency and open positions

and training center through recruitment methods via social media and networking, and hiring posters and publications, with distribution within the community and attendance of job fairs and events

Compiling and monitoring personnel files. Monitoring Home Care Aide certification and credentialing requirements, and all pre and new employee requirements including WA DSHS BCCU background and reference checks and scheduling classes and training as needed for PSE and Continuing Education (CEs)

Assuring completion of training requirements for all employees and monitoring ongoing mandatory (Washington Administration Code, WAC and RCW) requirements for personnel files and continued employment

Coordinating and presenting in-service and training requirements including new employee orientation Preparing, updating, and monitoring effectiveness of all orientation/training materials, and through following both state

and federal regulations, policies and procedures for employee handbook Performing probationary and annual evaluations with all HCAs/Caregivers, and counseling, disciplining and

terminating as needed Completion of L&I and Unemployment paperwork and representation of agency, for claims and hearings Preparing and recording meeting minutes; and process health and dental insurance applications and reports Performing other related duties as required by Program Manager and work with Direct Care Scheduling Coordinators

to en-still and have HCAs/Caregivers and Admin staff continuously provide consistent client care


Allstate Insurance, Betty Skinner’s Office, Bremerton 98310

Full-Time Feb 2011 – Mar 2014

Key Achievements: Obtained WA State insurance P & C (Property & Casualty) insurance license less than one year from being hired (with

not originally having the intention of getting licensed when originally hired) Through follow up and not letting or making the customer wait, and providing unbeatable customer service, customer

retention & acquisition was significantly increased

Office Manager Sep 2012 - Mar 2014Whilst being a direct support for a growing office team, primary responsibilities included: Standing as the key point of contact for and to the agency and business/office owner and coordinating and overseeing

the implementation of new work-flow and procedures Creating and modifying procedures and documents related to new policies written and others currently in place, and

identifying and analyzing risks associated with such policies Training and providing on-going performance management and development of staff in alignment with business goals.

Along with acting as the main point of contact for staff questions and concerns, and researching and resolving both complex and standard client issues

Reviewing daily activity reports and addressing open activities with staff on a timely basis and setting and ensuring achievement of assigned goals for all staff and assisting with overflow of work

Working with Customer Service Representative to increase product knowledge, insurance and sales skills and reviewing insurance applications for submission

Keeping abreast with industry trends, news, and education (LinkedIn, other Internet and social media and networking sources) and conducting both weekly and monthly staff meetings, and representing agency at local events and networking opportunities

Administrative Assistant / Customer Service Feb 2011 – Sep 2012/ Licensed Sales Support Staff Whilst interacting with customers and providing information in response to inquiries about insurance products and services, essential responsibilities involved: Providing excellent customer service when welcoming and assisting visitors and customers In a timely manner, processing payments & policy changes, reporting claims, and processing incoming calls Receiving & filing documents related to policy changes, new business applications & records Checking to ensure that appropriate changes were made to resolve customers' problems Working with the agency and business/office owner on projects regarding customer service and many other areas of

office and business development Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as

well as actions taken Reviewing (insurance) policy terms in order to determine whether a particular (claim) loss is covered by a customer’s

policy Prospecting and generating new business through leads & referrals and deepening relationships with customers and

soliciting the sale of new and or additional services or products to both existing and new customers for business development

Franciscan Medical Group (FMG),Tacoma, 98402

Human Resources Employment Assistant

Full-TimeOct 2007 – Nov 2010

Nov 2009 – Nov 2010


Aside from the usual competencies required for working in Health care (e.g. highest possible standards of customer service), the role of a Human Resources Employment Assistant entailed additional levels of confidentiality, trust and organizational skills

Key Achievements: Sat on the Corporate New Employee Orientation Oversight (NEO) Committee, in which ideas were developed and put

in place to continue to make new employee’s on boarding experience and training, a welcoming and valuable one Completing an ongoing audit of all 1200+ employee files (and new files), including maintenance of I-9 forms, audit

spreadsheets and completion of forms from new hires

When working closely to provide high level administrative support to FMG’s HR Department and (Senior) Leadership and all Department Managers, key responsibilities and duties included: Reviewing candidate resumes, cover letters and applications and the scheduling of meetings, interviews, phone screens

and other calendaring as needed Project work and data entry and overseeing company recruitment campaigns Creating and maintaining surveys in ‘Survey Monkey’ and correlating results Maintenance of confidential employee records in Lawson HRIS system Filing, maintenance and upkeep of 1200+ hard copy employee and Physician & Provider files and 10+ years of hard

copy Termination files By using the applicant tracking system, Taleo; pre-screened candidates for open positions within the company, ran

background checks for new employees and verified I-9 documentation Overseeing NEO for the organization with up to 30 new employees going through the program each month and

production of training binders and other numerous HR materials and information packets

Human Resources Office Clerk Oct 2007 – Nov 2009Key responsibilities and duties in this included: Filing, data entry and maintenance of confidential employee records on Lawson HRIS system Overseeing NEO for the organization and production of training and benefit materials Sending out Exit Interviews to prior employees and data entering results Overseeing the employee badge making and distribution process Requesting/ordering supplies and sorting, distributing and sending internal & external mail and faxes

Wm Morrison Supermarkets Plc Full TimeSwindon, England SN25 1QQ Sep 2004 - Feb 2007

Personnel/Human Resources Assistant Apr 2005 - Feb 2007Key Achievements: Worked with the UK Head Office Corporate Conversion Team to ensure the smooth transition of Safeway stores in the

South-West to the Wm Morrison Group standards, processes and procedures

When working closely with the Top Team Management (i.e. Store General Manager, Deputy & Assistant Managers) and all Department Managers key responsibilities and duties included: Wages Administration, payroll and handling wage queries Collating and data entering employees ‘time swipes’, e.g.) Start and finish times Maintenance of confidential employee records on Peoplesoft HRIS system Administration of the appraisal, sickness, absenteeism and vacation controls and Managing store recruitment campaigns and production of New Hire & Training packs

Administration Assistant Sep 2004 - Apr 2005Key responsibilities and duties included: Price and signage checking and production within the store Handling mail, office filing and photocopying and processing Goods Receipt sheets


Collation and processing of Departmental wastage sheets

Kitsap Mental Health Services, Temporary - 30Hrs per wkBremerton, 98310 Jul 2007 – Oct 2007

Clinical Records Technician By ensuring that charts were available when needed, support was given to staff by providing continuity of care to clients; charts were made sure to be complete and adhered to federal, state, county and agency regulations.Key responsibilities and duties included:- Maintaining filing and ensuring the accuracy of charts as a clinical record by adding medical and crisis paperwork in a

timely manner. Pulling and refilling charts throughout the day, whilst facilitating record tracking by maintaining the master index

Processing release of information requests/correspondence and responding to subpoenas/court orders within specific timelines, whilst also monitoring third party information prior to processing releases or making the chart available for review

Reviewing new, reactivated and inpatient charts for completion of required paperwork and incorporating inpatient paperwork into the master charts as necessary

Collecting and delivering charts between the Records Department, the Inpatient units and other departments as necessary

Completing agency trainings and following-up and meeting performance goals, maintaining a vigilant awareness of changes in regulations governing clinical records, leading and participating in meetings and providing positive support to the team environment

Maintaining a positive flow of communication with all departments and deliver on-going assistance to both clinical and support staff as needed

ARC Live, OccasionalSouth West England Sep 2001 – March 2007

Demonstrator Arc Live is a world leader in providing integrated marketing solutions - Working with some of the biggest companies both nationally and internationally. Through which work was performed as part of a Demonstration Team for in-store promotions in stores across the South-West of the UK. Products demonstrated and promoted included such diverse items as Newspapers, Periodicals, and Chocolates, own-brand store-cards, financial products, Lottery items and animal food products. Although part of a team, work was predominantly performed independently, using initiative to promote the products assigned. However, before a product was promoted (usually a couple of days beforehand), a full product brief was provided to read and understand. The major element of the position was to use brand and product knowledge, to interact with customers in an easy-going and friendly approach to create an awareness of merchandise.

COMMUNITY INVOLVEMENT Attendance of meetings, events and monthly business forums with Bremerton & Silverdale Chamber of Commerce(s),

and local SHRM Chapters. Volunteer for MADD (Mothers Against Drunk Driving) events, three annual walks in Seattle 2011, 12 & 13 with

board members, raising money and awareness of the effects of distracted and drunk driving.


Contribution of funds raised and time given to volunteering to local charities and organizations such as Boys & Girls Club of The Puget Sound, Georgia’s House (Weaver Foundation), Coram Deo and Abundant Life Foursquare churches, Kitsap Humane Society and Gig Harbor’s American Cancer Society Relay for Life.

Rescuing and hand raising a two week old kitten that was born outside the Allstate office, that is now the much loved office kitty.

Thoroughly enjoyed volunteering and experiencing being a ‘ZooKeeper for a day’ at Point Defiance Zoo & Aquarium (PDZA), and look forward to doing more work of the same in the future.

Diligent involvement in charity and store events at Morrisons Plc, such as the Children’s Christmas Parties and the Annual Children In Need and Red Nose Day events in England.

Active involvement in the 21st Swindon (Covingham Park) Scout group. During which as a volunteer experience was gained in all aspects of the organization, such as working directly with members aged from eleven to sixteen and being involved in the planning and preparation of activities and events.

Working with family members and friends to hold book swap parties and fundraisers to raise money for current affair charities such as the 2004 Indian Ocean Tsunami and Cancer Research.

Actively supporting Swindon Rugby Football Club, with involvement in fundraisers and meal preparation on match days for all players and supporters.

EDUCATION, QUALIFICATIONS AND TRAINING 16hr The Mandt System® "Putting People First" Certification 03/2015 8hr Mental Health First Aid USA certification 06/2014 5 hr American Heart Association First Aid CPR/AED course 03/2015 6hr (continuing education credit) Fred Pryor/CareerTrack HR seminar 02/2014 Billy Williams, Insurance Office Policy & Procedure training 2011 and ongoing membership WA State (Property & Casualty) Insurance License 01/2012, renewed 07/2015 Certificate of completion – HIPAA General Workforce 11/2008 Management Coaching Skills for HR Professionals 05/2008 3hr Windows Training 05/2008 8hr Excel Training 04/2008 “Legislative Update” 2008 Legislative Session 02/2008 Cultural Diversity Workshop – ‘Overcoming Unintentional Racism 09/2007 ‘Staying calm and thinking clearly under pressure’ Workshop 09/2007 Professional Boundaries – Employee/Client Relationships 09/2007 ‘Anti-Harassment’ Session 08/2007 First Aid in the Workplace 08/2004

3 Advanced (‘A’) Levels: Psychology, Film, Media * 1 AS Level: Photography 9 GCSEs: English Literature, English Language, Math, PE, German, Science (double), Geography, Human Physiology

& Health, Food Technology LAMDA (London Academy of Music, Drama & Arts)

gmcgeecv2016.doc

Documents