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Page 1: Gloria Jean's Coffees
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Group Members

This report is a result of combined effort put forward by the students of Lahore School of Economics ( Pakistan), BBA-IV.

Group Members:

Faisal Zafar Khan Farooq Haider Quresh M.Ali Mamdot Rehan Alam Khan Waleed Maqsood

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Acknowledgments

We would like to acknowledge and extend our heartfelt gratitude to our course instructor

Ms. Sehr Zarin. It was due to her guidance and assistance at every step that we are able to

formulate and compile the report.

We are also thankful to the management of Gloria Jean’s who were very welcoming.

Their cooperation was really helpful. Our Special thanks to Mr.Omer Rafique (Senior IT

Officer).

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Executive Summary

This report is about Gloria Jeans. In this report we are focusing toward the Information

System being used in the organization and how are they facilitated through its use. What are the

objectives being achieve and what ease is provided through the usage of Information System in

the company.

We have tried to apply all our knowledge we have gained in our M.I.S course. The

Business Intelligence tools being used by Gloria Jeans, the Internet and how these tools are

helping them in achieving their Strategic Objectives are also analyzed.

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Table Of Contents

Part Page No.

Introduction of GJC 05

Products & Production at GJC 06

Strategic Objectives of I.S 07

Software & Hardware at GJC 08

Communication Networks 10

Data Marts & Warehouses 11

Business Intelligence Tools 12

Enterprise Application System 13

E-Commerce & Ethical Issues 18

Vulnerability 21

Security 22

Recommendations 23

Conclusion 24

References 25

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Introduction

Company Background

Building on emergence of coffee culture nearly 30 years ago, Gloria Jean Kvetko and her

husband Ed saw the opportunity to offer much needed high quality specialty coffees in a warm

and friendly place in their small town just north of Chicago. Since the opening of the first Gloria

Jean’s Coffees store the concept has been an instant success and in 1996 attracted NabiSaleh, an

Australian businessman, internationally regarded for his coffee knowledge and expertise, to

bring Gloria Jean’s Coffees to Australia with his business partner Peter Irvine. 

So successful was the brand in Australia, Nabi and Peter then set their sights on achieving

their vision to make Gloria Jean’s Coffees the most loved and respected coffee company, not just

in Australia, but in the world, and in 2005 they purchased the brand and development rights for

all countries outside of the USA. Gloria Jean’s Coffees reached Pakistani shores in 2007 when

Gloria Jean’s Coffees (GJC), Pakistan opened its flag ship coffee house on Mehmud Ali Kasuri

Road in Gulberg, Lahore. Under the global umbrella, GJC Pakistan has brought a revolutionary

coffee house experience in Lahore. GJC Pakistan being pioneers in gourmet coffee makers, have

no doubt set the bar high for all competitors. 

Vision Statement:

To be the most loved and respected coffee company in the world

Mission Statement:

To build a unified family who consistently serve the highest quality coffee and provides

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Products of Gloria jeans’ Coffees

Cold Drinks

Hot Drinks

Production

Production is done at the spot. Their business is recipe based so they have to follow it. They have

a calibrated process of production for coffee. Coffee machine grinds 7 grams of coffee at a time

and at a time there are two shots. So in totality the machine grinds 14 grams of coffee every time

it runs. Machine is programmed to drop the shot between 21-27 seconds. They are prohibited to

have hot kitchen in the store so they provide food which is manufactured outside the store and

could serve it cold outstanding and personalized service in a vibrant store atmosphere

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Strategic Objectives

GJC started its operation in Pakistan in 2007. In the 21st Century developing country like

Pakistan had realized the importance of Information Technology. Information System was seen

as the foundation for business. GJC like other Restaurants is facilitated by Effective Information

System. Following are the certain Strategic Objectives that are achieved through the use of

Information System:

Operational Excellence: The Aloha Software used by GJC helps it in managing its

inventory and records efficiently. As a result of this it is able to manage its supplies and

keep a well tracked record that helps it in achieving Operational Excellence.

Supplier Intimacy: Aloha Software helps GJC achieve Supplier Intimacy. The sale is

recorded in the computer that is then transferred to the Head Office. The senior

management than take note of the transactions and sales done. Based on the sales data

and keeping record of the inventory the supplier are informed about the new supplies

delivery.

Improved Decision Making: The use of the Information system has facilitated GJC

Pakistan in better decision making in different aspects of Operations. Decision regarding

the inventory, it helps in customer relationship.

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Software’s and hardware used by Gloria Jean’s Coffees.

The software that is used by Gloria Jean’s coffees is Aloha technology. It is a Point of Sale

Software being used by many retailers and restaurants. It has helped create custom software

solutions for medium scale restaurants and retailers.that cover the key manufacturing

management aspects, including planning, execution & control and process industries. The

ALOHA software is designed for the restaurant owner or manager that wants the two major tools

that help with food cost. First is the inventory where you can keep and maintain your inventory

of food, paper, chemicals and supplies. This easy to use restaurant inventory software lets you

download your prices from your food vendors to automatically update your inventory prices and

products. Costing out recipes and menu items is easy and updating prices is automatic

The use of software starts at the store end of the Gloria Jean’s coffees where it is used for the

inventory management system. The inventory management system of Aloha is geared towards

maintaining a large sized warehouse with the help of bar coding. The system enables receiving

equipment workers to unload shipments and check in products into the system using packing

links to count Stock Keeping Units (SKUs). The system also generates best-fit put away lists and

directs the operators to a preferred put-away location, as described by the rules for the particular

SKUs.

For Gloria Jean’s this inventory management is important especially because they need to keep a

check on the expiry dates of the products. The stock inventory list however is made on MS word

and MS excel.

Aloha is also used by the Gloria Jean’s coffees to calculate the sales transactions, cash receipts,

how many items have been sold out. It also helps them in calculating the average of sales

transaction per day, per month or per week or even at the hourly base. The data collected from

this average is very beneficial for Gloria Jean’s as it helps them in making the forecast budgets,

which is also done with the help of Aloha. This feature of Aloha is known as the purchase and

sales order management system. The objective of this system is to maintain stockiest purchase

and sales order. The system also maintains information about the customers, vendors, stocks and

orders.

According to the IT manager of Gloria Jean’s Mr. Rafique “management is not concerned with

the reporting system provided by any software”. Since they are not using any software at the

management level, they believe that the only responsibility of the management is to extract or

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bring out the results from the data provided by the software.

Customer relationship management (CRM) is a widely-implemented strategy for managing a

company’s interactions with customers, clients and sales prospects. The overall goals of the

customer relation management are to find, attract, and win new clients, nurture and retain those

the company already has, entice former clients back into the fold, and reduce the costs of

marketing and client service. Aloha also has a feature for the customer relation management, but

it is not widely used by Gloria Jean’s coffees and they only interact with the customers through

the comment cards. Moreover, they are using PTCL’s DSL internet in order to be connected with

the world.

For aloha technology, the computers needed are not that hi-tech. And for aloha to function

properly, Gloria Jean’s coffees is using core i3 processor with a 3gb RAM and 500gb hard drive.

Moreover, Gloria Jean’s coffees are using Italian brands of coffee making machines such as

cafejo single cup pod tea and coffee brewer and an espresso machine to make their coffees.

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Communication networks

An intranet is a private computer network that uses Internet Protocol technologies to securely share any part of an organization's information or network operating system within that organization. Gloria Jeans Pakistan Ltd has an intranet network which basically is connected remotely via internet. Gloria jeans Pakistan Ltd are currently using DSL connection of PTCL and the minimum requirement of building up their intranet network is 1mb DSL connection. Through intranet it connects all the Gloria jean’s outlets in Lahore and Islamabad along with this the head office in Australia. The data of any outlet is accessible at any time to Australasia but in Pakistan all the branches can access each other data. . The good feature about this network is that accessing the data of any outlet does not interrupt the workings of that particular outlet. Another advantage of this network is that Gloria Jeans can easily change prices throughout all its branches within 5 minutes.

CREMA - Franchise Partner Intranet:

Online Stock OrdersSales ReportingSocial NetworkNews & Communication

An extranet is a computer network that allows controlled access from the outside, for specific

business or educational purposes. An extranet can be viewed as an extension of a company's

intranet that is extended to users outside the company, usually partners, vendors, and suppliers.

Gloria jean’s Pakistan ltd connects to its suppliers in a traditional manner that is by telephone

and email if any of the suppliers has the facility of email. According to the IT officer of GJC

Pakistan Ltd, suppliers in Pakistan are not yet equipped with the technology which is why

extranets couldn’t be developed up till now in GJC Pakistan Ltd.

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Backup plans, Data warehouses and Data marts

In information technology, a backup or the process of backing up refers to making copies of data

so that these additional copies may be used to restore the original after a data loss event.

Backups are useful primarily for two purposes. The first is to restore a state following a disaster

(called disaster recovery). The second is to restore small numbers of files after they have been

accidentally deleted or corrupted. The software “ALOHA” that GJC is using has a feature of

creating backup of data after every hour.

A data warehouse is a database that stores current and historical data of potential interest to

decision makers throughout the company. The data originates in many core operational

transactions systems, such as systems for sales, customer accounts, and manufacturing, and may

include data from Web site transactions. GJC has a data warehouse where all the data from

different operations such as reports regarding sales and inventory generated by ALOHA used by

GJC and the financial data reports generated in excel sheets are extracted and merged with the

budget reports generated by the head office in Australia by the data warehouse which is then

used by different departments to make decisions for e.g. marketers to make strategies.

Data mart is a small data warehouse containing only a portion of the organizations data for

specified function or population of users. In GJC it is used by operations management to keep a

record of their efficient barista’s so that they can be given important duties in time of need.

Along with this Gloria jeans keep a record of products that have slow sale and can give discount

offers.

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Role of Business Intelligence in Gloria Jeans

Business intelligence is necessary for Gloria Jeans as it uses technologies, processes and

applications to collect and analyze internal information which can then be converted to

actionable form. It can help a company greatly in the decision making process as it gives the

users a chance to analyze the data and see new patterns and relationships.

Gloria Jeans has been using the software Aloha which provides data regarding the various

processes which take place at a specific franchise. It provides data such as

calculates total number of sales transaction on a daily, monthly or a yearly basis

the total number of items which have been sold

which items have been sold

calculates average number of transactions daily, weekly , monthly or yearly

total number of consumption in terms of hot drinks , cold drinks or eatables

spending patterns of consumers

Number of customers at a certain time of the day, year or month.

The stock to inventory list is meanwhile made on MS word and MS excel.

Therefore all this information is used in the following ways:

Cost Analysis: The cost of various food commodities is analyzed in comparison to the profit or

loss incurred and new strategies can be formulated to decrease cost or any leakages if present or

to improve the training of the employees.

Customer spending pattern: The information can be used to determine the commodities which

are most popular among the customer and therefore allows Gloria jeans to raise the standards of

these products in order to increase sales and revenue.

Prediction of rise /fall in sales: The data is used to determine the products which are famous in a specific season i.e summer/ winter or a holiday season.

Improve organizational functions: from the data provided the functions of the HR , marketing and financial department are improved.

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Enterprise Application –At each level of Hierarchy

The software that is being used by Gloria jean’s Coffees is ALOHA.

In GJC software starts working from the operational level that is from the store. When a sale is

done, it is entered by the barista (Waiter) and is recorded by the software.

At the tactical level; Management uses inventory management system, to check when to order,

what to order and how much to order. This is done by analyzing the past trend of sales in all the

branches of Lahore and Islamabad. Along with this the head office in Lahore gets to know when

they have to deliver the raw material to other branches in Lahore and Islamabad. The marketing

head of GJC and the manager operations and training work together and they use staff

management system. It is so because their guests (Customers) have a direct contact with the staff

in the store so it is important for both operations and marketing to keep a close eye on their staff.

For Customer relationship a traditional method of comment cards is used. The data is then

Chief Executive Officer

Manager Operations & Training

Store Manager

Asst Store Manager

Shift/Tr.Shift

Managers

Store Team

Manager Supply Chain & Logistics

Omer Raffique

Sr. IT Officer

Store Keeper

Head of Marketing

Office Staff

Store Team

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entered in Microsoft Access and Excel. Then different queries are asked.

At strategic level, i.e. the CEO, analyze the performance with the help of ALHOA. The feature

he uses is online reports i.e. The reports are created with the purpose of giving an overall view on

the health of your business with the ability to look at the finer things that could be improved.

Common Question/Queries asked:

Questions/Queries are asked at the tactical and strategic level. They are as following

Forecast for the sales of upcoming month.

Forecast for the stock required for the upcoming 4 months ( As 95% of the raw material

are imported so they need minimum 4 months to order)

What will be minimum sales in the upcoming events like Eid or valentines

Monthly/ Hourly sales of other branches in Pakistan

Which product has the highest sales

How much raw material is being used in store (it helps in identifying if wastage is taking

place as they can compare it with recipe quickly)

Enterprise applications

Gloria Jeans Pakistan is using Aloha Point of Sale system and World Manager. Currently they

have license for three features that are intouchlink reporting system, Staff Management System

and World Manager..

inTouchLink Reporting System

inTouchLink is the premium reporting system of the popular Aloha Point Of Sale system. With

this online service, they are able to see how the establishment performs through in depth sales

reports. It calculates sales transactions on hourly basis, employee sales, revenues etc.

Some of the features of inTouchLink are

-Simple Interface

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- Profile based security

- Sales figures imported automatically from your POS

- Online Reports

- Easy data browsing through the Data Browser

- Easily browse latest reports through shortcuts

- Easy printing of reports for offline viewing

- Graphs for easy visual comparison

The inTouchLink reporting system generates the following reports:

Sales Summary Report

This report gives a good overview of the totals regarding : Gross Sales,Nett Sales,Banking

Sales,Comps,Vat,Voids,Head Count,Ave Per Head (excl Vat),Ave Per Head (incl Vat). It also

gives the sales by category and the Payments Breakdown.

Total Summary Report

The Total Summary Report covers the main totals, GROSS, NETT and Banking Sales and lists

them accross the date selection range.

Total Comparison Report

The Total Comparison Report follows the basic principle of the Total Summary Report, but

allows different stores within a store group to be compared in sales. The graph that is generated

gives a good visual indication on how the stores compare from day to day.

Comps Report

The Comps Reports shows what type of complimentary product was allocated, the quantity of

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items as well as the total product price and the grand total for all products in that query range.

Voids Report

The Voids Report allows you to see the history of voided items for your query range. The report

shows which check(receipt) it came from, what the menu item was, the reason, the manager's

name, the time of the void, the server and the amount.

Product Mix Report

The Product Mix report is split up into category, showing the Item PLU, item name, number

sold, price sold at and the total amount for that product.

Revenue Center Sales

The Revenue Center Sales report split includes Sales By Category, Sales By Day Part, Number

Of Guests, Number of Checks, Tax, Comps, Payments and Tips.

Hourly Sales & Labour

The Hourly Sales & Labour report splits up the figures by hour. The figures include Gross Sales,

Guests, Guests Average, Checks, Check Average, Labour Hours and Labour Gross / Hour

Payments

The Payments Report gives a detailed breakdown of the payment types made such as

Mastercard, Cash, VISA, Maestro etc.

Employee Sales

The Employee Sales Report gives a breakdown of sales by one or more employees for a specific

day. The information is split by item category and shows the Net Sales, Comps, Promos, Taxes

and Gross Sales.

World Manager

Gloria jeans is using World Manager system which is powered by Superior Service. This system

enables managers to track human resources

World Manager has the following features:

Provides latest online recruitment system including online application process and online

case studies. Managers can monitor and control the application process nationally.

Managers can conduct orientations before new recruits start their first shift.

Area managers store review can be conducted and tracked live. Also store reviews can be

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viewed according to the region.

Real time customer feedback by using customer survey feature.

Staff Management System

Staff Management System provides comprehensive functionality to manage Gloria Jean's

employees, the purpose of this system is to maintain individual information of every employee

for managing and evaluating and training purposes. This system used by Gloria Jean’s keeps

staff's profile, staff's schedule and evaluates and train the staff most effectively.

For training it has built in Interactive flash training in which managers can design their own

training courses as per their staff requirement; it has the feature of full video training and Built in

tutorials.

Staff profiles manage various aspects of the staff’s records including staff leave details, reporting

staff, schedule conditions and staff schedule

From that information, administrators can also assign course of action and duties and also

reassign the staff other duties same day or the next. Staff profile also includes personal contact

information, ethnic and linguistic profile, education etc.

Through staff schedules Administrators can manage staff availability, assign duties to employees

and view their schedule.

staff management system also helps in evaluation as it can be fed administrator's defined staff

goals then a check can be kept against it if those are being achieved or not. It also enters

supervisor comments, Define performance criteria for employees and can compare the staff’s

performance with previous years and with other employees.

E-Commerce

It provides information to customers online on www.gloriajeanscoffees.com/pk, however all

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transactions take place in person, from their office. The consumer can see the products being

offered by them, their merchandise, they can access certain Coffee recipe which they can try at

home.

Ethical & Social Issues

Gloria Jean's Coffees Privacy Policy

The Gloria Jean’s Coffees is committed to being the most loved and respected coffee company in

the world. Gloria Jean’s Coffees International Pty Limited ACN 111 885 413 ("Gloria Jean’s

Coffees") is committed to achieving this goal in all aspects of its business. This Privacy Policy

describes how we deal with the information Gloria Jean’s Coffees collects through its outlets and

through the services available on our web site (the "Site") in accordance with its Vision, Mission

and Values. Gloria Jean’s Coffees complies with the National Privacy Principles in the Privacy

Act 1988 (Cth).

By accessing and using their Site, you consent to the information collection and use practices

described in this policy, as modified from time to time by them. If the Policy is changed, we will

post a new Policy on their Site and change the date at the top of the Policy. This Privacy Policy

does not apply to Gloria Jean’s Coffees’ handling of information about employees.

Information About You

They collect several types of information. They sometimes collect "Personal Information", which

is information that can be used to identify you individually, such as your name and address. They

also collect "Non-personal Information", which is information that does not itself identify you

individually.

Customer Service Correspondence

They may collect information that identifies you personally when you submit comments,

questions or suggestions to our Customer Service department.

Gloria Jean’s Coffees Use of Your Personal Information

Gloria Jean’s Coffees respects your privacy and seeks to protect your Personal Information and

deal with any Personal Information received in accordance with the National Privacy Principles.

Except as disclosed in this policy, we do not sell or disclose information that identifies our guests

personally or makes it possible for other parties to contact them directly without our guests'

consent. We may use, sell, disclose, or otherwise dispose of Personal Information we collect in

the following circumstances: Internal Analysis and Promotions - We may use information about

you for our own internal purposes such as to estimate our audience size; measure aggregate

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traffic patterns; and understand demographic, customer interest and other trends among our

guests and customers. Marketing - We may contact you with special offers or promotional

information. If you do not wish to receive any further communications from us, please let us

know and we will take steps to ensure that you do not receive such further communications.

Trade Secret - Information collected through our Site is considered a trade secret of Gloria Jean’s

Coffees. As the owner of such information, we may disclose or sell such information as an asset

of the company in conjunction with the sale to a third party of our company or a portion of our

assets. Any Personal Information that is disclosed to such a third party will remain subject to the

protections in the National Privacy Principles.

Application Forms

Any Application Forms sent to us by you shall be used for the express purpose described on the

form. Gloria Jean’s Coffees may also retain the Personal Information supplied by you for a

reasonable period thereafter in order to notify you of any similar opportunities that may become

available. Any Personal Information collected by Gloria Jean’s Coffees will be stored in its

internal databases.

Where required or authorised by law - In rare instances, Gloria Jean’s Coffees may be required

or authorised by law to provide Personal Information relating to guests to a third party such as a

law enforcement agency.

Service Providers

Gloria Jean’s Coffees uses a range of service providers to help us to achieve the highest quality

and efficiency in our business operations. This means that sometimes, other organisations may

have access to Personal Information that we hold in order to provide specific services. Our

service providers remain subject to the restrictions of the National Privacy Principles in handling

this information. Gloria Jean’s Coffees may share Personal Information with any of its group

companies.

Access to Your Personal Information

In the event that Gloria Jean’s Coffees holds any Personal Information about you, you can

request to access this Personal Information by emailing us at [email protected].

Gloria Jean’s Coffees may charge a reasonable fee for providing you with access to this

information.

Aggregate Information

We collect Aggregate Information about you and your use of our Site whenever you visit us

online. This Aggregate Information generally will not personally identify you or be correlated to

you individually for external purposes. We may collect, compile, store, publish, promote, report,

sell, or otherwise disclose or use any and all Aggregate Information, provided that, such

information cannot be used to personally identify you. When we share such information with

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other companies, it is not traceable to any particular user, and cannot be used to contact you.

Cookies

We may make use of "cookies" on our Site. Cookies are small text files that are stored on a user's

computer by a Web server based on the permissions set in a user's browser software. Cookies

only identify the user's computer to the Web site which may correlate other information,

including personally identifying information with the cookie.

We may use cookies to allow us to automate access and data entry functions of our Site such as,

tailoring the Site to your preferences or interests, or customise promotions or marketing.

You may adjust your Web browsers to either alert you of the use of cookies or refuse to accept

cookies entirely. Be aware that if you elect not to accept cookies, the Site may not function

properly.

Links to Other Sites

Please be aware that we provide links to third-party Web sites as a service to our guests, and that

we are not responsible for the content or information collection practices of those pages. Please

note that these Web sites' Privacy Policies may differ from those of Gloria Jean’s Coffees. We

encourage you to review and understand their privacy practices before providing them with

information.

Security

We use commercially reasonable efforts to store and maintain Personal Information to protect it

from loss, misuse, alteration or destruction by any unauthorised party.

Vulnerabilities:

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Software Vulnerability:

Gloria Jean’s have only license of the operational package of the Aloha software although

licenses for staff and recipe management are also available which should be bought by the firm

in order to completely manage their business through management information systems.

While using Aloha they just refrain from using Flash Drive without scanning or the use of

external hard disks since Aloha is connected to windows directly so it might be a risk that

windows gets corrupted and they lose all their respected data.

Internt Vulnerability:

Gloria Jeans’ intra and extra nets are connected through DSL. In country like Pakistan this is an

extreme problem as Gloria Jeans was first using Wateen but they had connectivity issues. Then

they switched to PTCL; which was going good before breaking of the strike which lasted for 3

months and they had to face problems during that period. This is a variable that can’t be

influenced by the firm as the internet is provided by the PTA regulatory body of the country.

DSL lines are more open to penetration by outsiders as they used fixed internet address.

Hardware Vulnerability:

GJC has faced the system malfunctioning or breakdown many times. The main reason is the

errors in programming.

Security:

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For security purposes they use normal windows firewalls and anti viruses. It seems enough for

the firm for the time being but they need to keep a thorough check on the anti-virus market to see

if anything new and better comes up that they could use.

First they were using the antivirus known as Kasper sky but now they are using Avira as they

think it is more efficient than the previous antivirus. The officials are currently satisfied with the

security system and the options it is providing for their networks..

Security Features of Aloha

Security refers to two different things:

1 - The ability to limit access to information or program functions. This is used to make sure that

staff cannot make unauthorized transactions or see confidential information. Each employee is

assigned a password to determine their access level.

    Some of the Aloha password features are:

o Passwords determine the functions a person can use.

o All sales transactions are logged with the date, time and name of the sales person.

o Optional requirement for a manager's password before the system will void a sale.

o A training mode, in which all POS functions can be used but no data is saved.

o Password prompts that can be turned off.

2 - The ability to roll back (restore) your data to a previously saved version. This is used to undo

the results of serious errors. For example, say you delete twenty invoices and then discover that

they were the wrong twenty. Everyone who works with computers has days like that (bar none).

An easy way out can avoid big headaches.

   

Recommendations

There is room for improvement and the flexibility provided by Aloha, for Gloria Jeans to

start using financial solutions in their current business or when the firm decides to expand

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its operations.

Aloha also provide a solution for customer relationship management system which is

essential for businesses like Gloria Jeans. Therefore it is recommended to use a CRM

solution in order to enhance operations which might also assist to gain competitive

advantage.

As Gloria Jeans is currently using an Intranet, it can easily flag an extranet out of their

current network for effective supplier management and could use a supplier profile

management system like the one being used by P&G.

It is highly recommended to use a licensed anti-virus system rather than a free software to

protect the data specially when using the intranet as a network in operations.

Currently Gloria Jeans are not using any tool to identify the expiration dates of their

supplies. As most of the supplies are perishable, they need to install some sort of solution

to keep a check on expiry to ensure quality control.

Gloria Jeans is using the intranet which requires the internet for connectivity. The internet

connections in Pakistan are really unreliable therefore it is essential to have a backup

internet at all times in case one source collapses.

Conclusion

Aloha Technology has helped create custom software solutions for both large and

medium scale manufacturing companies that cover the key manufacturing management

aspects, including planning, execution & control and process industries. The solutions

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include the use of Internet and Wireless technologies that are all aimed towards creating

end to end solutions. The tools that they provide for businesses are basic and simple

which makes life easier for the operators and contributes to efficient and cost-effective

operations.

Gloria Jeans ltd uses the franchise ordering system of this solution. According to the

officials, the system is performing according to their expectations and they see a bright

future for the firm going down the path laid down by Aloha in enterprise solutions

industry.

References:

www.gloriajeanscoffees.com.pk

www.alohasoftware.net

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