gloco – integrated corporate portal final presentation presented by team 3

1

GLOCO – Integrated Corporate Portal Final Presentation

Presented by Team 3

Team 3 Members: Joyce TorresKenneth KittredgePamela FisherRuzhena SaltiskyVishal Nath

Instructor:

Teaching Assistants:

Zoya Kinstler

Basem NeseimValar Jayaprakash

ISMT E-200 Trends in Enterprise Information Systems

2

Agenda

Project Definition Problem Statement Business Requirement Project Scope Current Architecture and

Process

Project Design Design Approach Future Architecture and

Process Security policies Risks and mitigation

Project Development & Deployment Travel System Deployment Process Operational Considerations Prototype

Project Closure & Future Roadmap Stakeholder Responsibilities Success Matrix Projections Training



1. GLOCO’s acquisition of companies has resulted in an IT infrastructure that is maintaining multiple independent systems.

2. There are duplicate applications and services.

3. Employees currently must access multiple portals to perform their work.

4. GLOCO needs to provide a single access point to reduce costs and improve employee productivity.

Problem Statement

4

Business Requirements


1. All GLOCO applications will be accessible through a single place, the portal

2. A single login will reduce the number of user ids and passwords

3. A user-configurable interface will present applications to user groups

4. Blogs, wikis and RSS feeds will provide employees with social-networking capabilities.

5. A Travel Search application, email and Order Management System will be accessible on the portal.

5

Scope


The implementation of the portal will include the following:

1. Implementation of the Oracle WebCenter Suite• User configuration• Security Configuration

2. Configuration of WebCenter Services and WebCenter Spaces

3. Portalization of GLOCO applications currently in use, such as• Order Management System• Travel Search application• Microsoft Outlook• Timecard System, etc.

4. Training materials designed for the end user community.

6

AS-IS


7

Architectural Approach


8

TO-BE Process


Security Structure

Web Security Layers (Source: Oracle)

How a Policy Grants Access to a Resource (Source: Oracle)


10

Risk and Mitigation

Risk 1: The owners of legacy applications may have a difficult time accepting the perceived loss of their applications

Mitigation: The applications need to be manage by the same group that managed them before

Risk 2: Managing change is a crucial part of any transition

Mitigation: A training program on portal use will be instituted prior to, during, and after implementation to ease the users transition


11

Risk and Mitigation

Risk 3: Delay in the response from the applications via WebCenter

Mitigation: Move applications and databases into corporate datacenter. And, use AJAX (or similar technologies) in application development

Risk 4: Security on the portal is a major concern

Mitigation: WebCenter’s robust security model mitigates the security risk

Risk 5: Delays by either GLOCO or A2TI could affect the timeline

Mitigation: Weekly meetings will enable the team to monitor progress and communicate concerns


12

The Travel Application

XML Query Sent

XML Response

QPX Airfare

Shopping & Pricing

Engine


13

Deployment Process


Install WebCenter & Setup Portals

•Portalize Applications

•Move all Applications to the Corporate Application Farm

•Set Up User Email

•Set Up Divisional Portals

Training

•Provide Training to End Users

•Provide Training to Support Staff

•Support Staff Complete Oracle University Training

Pilot Deployment

•Pilot Groups from Each Division

•Defects Reported to GLOCO Help Desk

•A2TI Responds to Defects

Full Deployment


•A2TI and GLOCO Respond to Defects

Warranty Period


•A2TI and GLOCO Respond to Defects

14

Operational Considerations


1. Post production support is the responsibility of the GLOCO IT Operations department

2. Development support will remain with the existing development teams

3. Enhancement requests and incidents will be submitted to GLOCO’s internal ticketing system

4. Emergency fixes will be prioritized by the affected development and business leadership

5. Tickets can be opened at helpdesk intranet site or by sending them an email

17

Stakeholders


ResponsibleAccountableConsultedInformed

Project Manager

Technical Lead Manager

Development Lead Training Lead Support Lead Project

Sponsor

WebCenter Installation I R A I I A

Training A C C R I I

Portal Development A C R I C I

Deployment A R C I C I

Support I C C I R I

Warranty I C C I R I

The following RACI Chart indicates the responsibility of each user group during deployment. The groups represent the GLOCO and A2TI teams.

18

Success Metrics


The introduction of portal will provide measurable benefits to GLOCO.

1. Applications will see a 100% adoption rate in the first year (assumption: all other access to migrated applications is removed)By tracking user visits to each page Web Center Analytics helps determine • portal adoption• application use• collaboration rates

2. Decrease in overall operation cost• Number of application can be consolidated

• Timesheet• Email

• Eventual reduction of IT support

19

ROI Mapped Over Five Years


Cost Year 1 Year 2 Year 3 Year 4 Year 5 TotalWebCenter License $750,000 $750,000

WebCenter Support $165,000 $165,000 $165,000 $165,000 $165,000 $825,000

A2TI Labor $550,000 $550,000

GLOCO Programmers Europe

($135,000) ($270,000) ($270,000) ($270,000) ($945,000)

GLOCO Programmers Asia

($95,000) ($190,000) ($190,000) ($190,000) ($665,000)

GLOCO Programmers S.A.

($60,000) ($120,000) ($120,000) ($120,000) ($420,000)

GLOCO Programmers U.S.

$270,000 $270,000 $270,000 $270,000 $270,000 $1,350,000

GLOCO Administrators Europe

($120,000) ($120,000) ($120,000) ($120,000) ($480,000)

GLOCO Administrators Asia

($85,000) ($85,000) ($85,000) ($85,000) ($340,000)

GLOCO Administrators S.A.

($50,000) ($50,000) ($50,000) ($50,000) ($200,000)

GLOCO Administrators U.S.

$55,000 $55,000 $55,000 $55,000 $55,000 $275,000

Savings on current licenses

($254,500) ($254,500) ($254,500) ($254,500) ($1,018,000)

Production Servers $52,000 $52,000Dev/QA Environment $76,000 $76,000Total $1,918,00

0($309,500

)($599,500

)($599,500

)($599,500

)($190,000

)

20

Training


•Online Training• Animated WebCenter Suite demonstration modules

topics• Navigation• use of blogs, wiki’s, RSS, group spaces• Search• collaboration tools• Configuration process•Modules available online prior to production•Help desk will be established simultaneously with

model• Employees will updated and notified about training and

timeline for implementation • Onsite training for programmers at corporate

headquarters

21

Thank You

Team 3


gloco – integrated corporate portal final presentation presented by team 3

Documents

oracle ismt e

applications mitigation

is6ismt e

scope5ismt e

multiple independent

duplicate applications

webcenter mitigation

portal use