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Global Service Logistics IT

CENTIRO Implementation Guideline

DHL Proprietary and Confidential | Do not Disclose to 3rd

Parties

GENERAL INFORMATION ............................................................................................................................................................ 2

1. Carrier Integration Solution Overview .............................................................................................................................. 2

2. Carrier Integration Solution Overview – Setting It Up .................................................................................................... 2

3. Carrier Integration Solution Overview – Printing vs. PDF vs. Non-Printing Integration ............................................ 3

4. Carrier Integration Benefits ................................................................................................................................................ 3

5. Onboarding Cost and How to Get a Quote ..................................................................................................................... 4

6. Implementation Engagement Model ................................................................................................................................ 4

IMPLEMENTATION GUIDELINE – CENTIRO CONFIGURATION TEMPLATE .................................................................... 6

1. Centiro Configuration Template – Tab Centiro ............................................................................................................... 6

2. Centiro Configuration Template – Tab Pack Stations ................................................................................................... 6

3. Centiro Configuration Template – Tab Printers .............................................................................................................. 7

4. Centiro Configuration Template – Tab ACSS ................................................................................................................. 7

5. Centiro Configuration Template – Tab Zone List ........................................................................................................... 9

IMPLEMENTATION GUIDELINE – PRINTING SET UP AND CONFIGURATION .............................................................. 10

1. Loftware printing configuration ........................................................................................................................................ 10

2. PDF printing activation ..................................................................................................................................................... 10

Global Service Logistics IT | Centiro Implemetation Guideline

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GENERAL INFORMATION

1. Carrier Integration Solution Overview

2. Carrier Integration Solution Overview – Setting It Up

Key points to note at each stage of the process, to set up the integration for print, pdf print

and non-print solution

1) Refer to Warehouse CCQ (Section 1 of Carrier selection tab) 2) CCQ indicated RAWB as an option however this is not a supported solution; 2) ACSS is considered a “Centiro Value Pack”, which means that usage of this functionality does come at additional run cost.


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3. Carrier Integration Solution Overview – Printing vs. PDF vs. Non-Printing Integration

The Printing solution is the preferred solution for Carrier integration as it minimizes the risk of

data quality issues

1) Subject to the carrier sending the pick up milestones

To use the pdf printing option the Centiro PDF Printing Plug In will need to be installed

4. Carrier Integration Benefits

Carrier Integration enables benefits for our Customers, our Operational Process as

well as in our Billing cycles


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5. Onboarding Cost and How to Get a Quote

4 types of onboarding cost to be expected…

How to get a quotation…

To get a quotation to implement a customer on Centiro, to add a new carrier, to activate an existing carrier

for a new customer, to add a site please contact your regional IT BD. The regional IT BD will get an SOW

from gobal IT BD. Once the SOW has been approved the required work will be scheduled in the overall

delivery plan.

6. Implementation Engagement Model

Process R* A* C* I*

Fill in and submit onboarding document (CCQ/ACSS)

DHL OPS DHL OPS DHL IT CoE (PdM/CS)

Centiro

DHL IT CoE

(CS)

Setup carriers in UAT

Centiro Centiro Centiro Centiro

DHL OPS SU

DHL IT CoE (CS)

DHL IT CoE (CS)

DHL IT CoE (PdM/CS)

Setup Warehouse location in UAT Centiro Centiro DHL OPS DHL OPS

Setup users DHL Helpdesk DHL Helpdesk DHL OPS DHL OPS

Install printer plugin DHL Helpdesk DHL Helpdesk DHL IT CoE

(PdM) DHL OPS

Setup and test printer DHL IT CoE

(CS) DHL IT CoE

(CS) DHL

Centiro

DHL OPS

Train users (application/processes) DHL Training DHL Training DHL IT CoE

(PdM) Centiro

Perform user acceptance tests DHL OPS DHL OPS Centiro Centiro


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DHL IT CoE (PdM/CS)

DHL IT CoE (CS)

Move to production (Go Live)

Centiro Centiro Centiro Centiro

DHL OPS SU

DHL IT CoE (CS)

DHL IT CoE (CS)

DHL IT CoE (PdM/CS)

Hypercare

DHL OPS DHL OPS

Centiro

DHL OPS

DHL IT CoE (PdM/CS)

R=Responsible, A=Accountable, C=Consulted, I=Informed


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IMPLEMENTATION GUIDELINE – CENTIRO CONFIGURATION TEMPLATE

The Centiro configuration template will need to be filled to configure automated AWB printing. It consists of 5 tabs:

1. Centiro – indicates for which customers, carriers, warehouses and service levels Centiro automated AWB printing should

be used. Propagates B2B messages to Centiro, so that Centiro could generate AWB.

2. Pack Stations – indicates to which pack stations your printers are linked.

3. Printers – which printers should be configured for automated AWB printing.

4. ACSS – Automated Carrier Service Selection matrix that allows to select the required carrier based on a wide range of pa-

rameters (e.g.: ship from warehouse, ship to zone, service level, weight, inco terms etc.). Configurable per customer.

5. Zone list – a ship to zone. It can be a country, list of countries or list of zip codes served by a carrier under one unique

service. Configurable per customer.

1. Centiro Configuration Template – Tab Centiro

TAB Column name Description

Centiro Enterprise Customer that will be using Centiro, e.g. ORACLE.

Carrier Carrier that will require automated AWB printing, e.g. DHL Express.

Carrier Service Full Carrier Service name e.g. DOMESTIC EXPRESS 9:00.

Warehouse Warehouse that will require automated AWB printing. Use SPC DB code e.g. BEBRU01.

Service Level DHL Service Logistics Service level from OSM/SeLECT Upgrade e.g. NBD PRE 9.

Use Centiro? (Y/N) Y

Type of Centiro prints FAWB – Forward Airway Bill printing solution. AWB is printed after you PACK your shipment in SU.

Shipment is dispatched, Pick up and POD information is updated in SU automatically after you

manifest shipments in Centiro portal.

RAWB – not in use yet.

No print – Pick up and POD details are automatically updated. No AWB printed.

All fields are mandatory

2. Centiro Configuration Template – Tab Pack Stations


Pack Stations Pack Bin Pack bin is tied to pack stations. There is always 1 customer specific pack bin, e.g. PACKORA.

Pack station There can be at least 1 pack station tied to pack bin, or multiple, depending on your warehouse

set up: e.g. PACKORA01, PACKORA02, PACKORA03. Each pack station has a designated printer


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assigned to it.

Warehouse Warehouse code from SPC DB e.g. BEBRU01.

Printer Associated for

return Label Print

Ignore

Printer Associated for

FAWB/RAWB

Printer Device ID (shared printer name from the tab “Printers”), where AWB should be printed e.g.

BEBRU01_LBLPRINTER_01.


3. Centiro Configuration Template – Tab Printers


Printers Warehouse Code Warehouse code from SPC DB e.g. BEBRU01.

Device Type Device type is always “label printer”.

Device ID Shared printer name of your printer e.g. ATVIE01_LBLPRINTER_01.

Device Model Name Full printer model of the printer e.g. Intermec Easycoder PD41, Zebra ZM400 or Toshiba BEV-4.

DHL IP Address of Printer

or PC connected to.

IP address of the printer e.g. 23.108.108.37.

Connection Type UAG or DHL Network.

Centiro/Loftware printer Will the printer be used for Centiro AWB printing only, or for Centiro AWB printing and Pick Pack

label printing?


4. Centiro Configuration Template – Tab ACSS

TAB Section Column name Description

ACSS Client Input

parameters Active*

To indicate whether the line is active and should be considered for carrier selection. 1 =

active. 0 = not active.


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Sequence*

Lines with maximum limitations go on top, lines with

minimum

Limitations go to the bottom. E.g.:

Next Business Day shipment with weight and zip code

limitation will have sequence 1.

Next Business Day shipment with weight but without

zip code limitations will have sequence 2.

Next Business Day shipment without any limitations

will have sequence 3.

Service Level* DHL Next Business Day Service Levels from OSM/SeLECT Upgrade e.g. NBD PRE 12.

Origin Country* Ship from country e.g. BE.

Site ID

Site ID is not mandatory to fill. Origin country is enough, unless carrier selection depends

on ship from Site ID.

Ship to Zone*

Zone can be a country, list of countries or list of zip codes served by a carrier under one

unique service. Zone is tied to carrier service e.g. DOM for domestic DHL Express service,

ESX for EU service, WPX for international service outside EU.

Zone BE => domestic shipments. Zone EU => 28 EU countries. Zone WORLD => countries of

the world.

If a specific carrier is used to ship to specific zip codes, they can be united to a “zone” e.g.

CI_FR (for zip codes served by the carrier Ciblex) and added to the tab “Zone List”.

Max Weight

Allows carrier selection based on weight limitations. E.g.:

Max weight 30 kg – DHL Express.

Max weight [leave blank] – DGF.

Service Type

DHL service types from SeLECT Upgrade e.g. Service Call, Direct Sales. Fill in if you have to

use an alternative carrier or account number depending on service type.

Inco Term

Fill in if you have to use an alternative carrier or account number depending on Inco Term

e.g. DAP.

Product Class

Fill in if you have to use an alternative carrier or account number depending on Product

Class e.g. GOOD.

Hazmat Flag

Fill in if you have to use an alternative carrier or account number for the parts with hazmat

flag enabled.

Bill To Country

Fill in if you have to use an alternative carrier or account number depending on Bill to

Country.

Centiro

Outcome Carrier* Carrier name from the tab “Reference Service Translations” e.g. dhl.com.

Carrier Service*

Official carrier service name from carrier systems: take carrier service name from the tab

“Reference Service Translations”. The service code that appears on the label e.g. DOK, ESU,

WPX.

Account Number* Carrier Account Number used for transportation. Appears on the label e.g. 12345678.

Billing Account Number Ignore

*- Mandatory field


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ACSS update request process

5. Centiro Configuration Template – Tab Zone List


Zone List Zone Code* A name or a code that you would like to give to your zone. E.g. EU, CI_FR (for CIBLEX_FRANCE).

ISO A2 Country Code* List all ISO country codes that will fall under the zone code from the previous column e.g. BE, FR, NL

(list 28 EU countries for the zone EU).

City Only fill in, if certain cities form a zone = are served by a specific carrier.

Zip Code From Only fill in if certain zip codes form a zone. It can be a range of zip codes or a single zip code e.g:

Zone County Zip Code From Zip Code To

CI_FR FR 07000 07999

CI_FR FR 01030 01030

Zip Code To Only fill in if certain zip codes form a zone. It can be a range of zip codes or a single zip code e.g:

Zone County Zip Code From Zip Code To

CI_FR FR 07000 07999

CI_FR FR 01030 01030

State Only fill in, if certain states form a zone.

Zone is defined by carrier service. In the end the sequence in ACSS tab will define the needed service. System will look for the first fit. So, always list

domestic first, proceed with international service within Europe or another economic union, and finally put international shipments to countries

outside Europe or another economic union. See below example.

*- Mandatory field

Request ACSS download active version to Helpdesk

ACSS per customerACSS update

Active Service

Request?

Create a child ticket linked to the parent service

request with a dependancy on the resolution of the

parent / active child request

Y

Create parent service request

N

Updated ACSS received within 3

working days?

Helpdesk to cancel request and remove on

hold status N

Receive updated ACSS file from requestor

Upload and activate ACSS

Close ticket

Y

Activate Child Child active?Y

Download latest active ACSS version for the requested customer

END

N


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IMPLEMENTATION GUIDELINE – PRINTING SET UP AND CONFIGURATION

1. Loftware printing configuration

To be able to print AWB labels the printer will need to be configured on Loftware.

2. PDF printing activation

To enable the pdf printing functionality for Centiro the user will need to install the Centiro PDF Printing Plug In. The user login used

will required access to the Administration tab – User Settings

Click on “Administration”, and choose “User Settings” from the drop-down menu.

Move your mouse over the link “Centiro Brower Plugin” and left-click.

Next, click on “Run” button to start download.


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You will see the following download window.

Next, you will be asked to run the software. Click “Run” button to begin.

Next, after reading agreement, click on the check box “I accept …”, and click on “Install” button

If you see the following, your user login ID on the computer does not have rights to install software. You will need your local IT to

help with the installation.


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When you have successfully installed the Centiro Brower Plugin, you will need to log out, close web page, and log into the Centiro

test site again.

Navigate back to the “User Settings”, and you will see the Local Printer Settings allows you to select the Label Printer. Choose the

appropriate printer. You may need local IT to help you to identify the printer on the network.

Also, choose Label Printer Type – Zebra.

You will need to check the box “Send to Printer”, if you want the label to be printed directly to the printer. If not, a PDF copy will be

created. The required printer has to be set up in the list of Devices and Printers

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