global move management- ask me today about our service: [email protected]

Feel at home everywhere

Global Move Management

UTS_CMM_Brochure_GB.indd 1 12-01-2009 21:23:15

Wherever you do business, we’re already there.

Your single sourcearound the world

UniGroup Worldwide UTS is one of the world’s leading move management organisations.

With over 1,500 service centres in 56 countries and a dedicated partner network throughout

the rest of the world, UniGroup UTS provides a single-source supply of services to meet any

global corporate move management requirement.

A cooperative owned by some 130 member companies, each a prominent force in its own market,

UniGroup UTS offers integrity and an ethics-based professionalism through its own people working

to common quality standards delivering services under its control throughout, whether working

globally, regionally or nationally.


A trusted global partnerLeading global organisations have turned to UniGroup UTS for move management services

since 1993. UniGroup UTS, with 50,000 employees, over 9,000 trucks and trailers, almost

3,000 vans and over 4 million m3 of office and warehouse space, has the resources to deal

with any move management assignment.

Relocating staff is one small ‘cog’ in the large corporate machine. For transferees, moving home

is one of life’s most stressful events, more so when it is international. Attracting and retaining talent

is a major challenge in today’s global recruitment market, and the process for handling necessary

periodic relocation of staff needs to be completed efficiently and sympathetically.

UniGroup UTS provides a customised service to support any global mobility programme.

Service levels to you and your transferee are guaranteed, and independent research shows that

99 per cent of customers would use UniGroup UTS again.

Qualified operations staff available 24 hours a day, 7 days a week.


almost 3,000 vans

over 4 million m3 of office and warehouse space

over 9,000 trucks and trailers

50,000 employees


visibility on costs

visibility on reporting

visibility on tracking

Enabling You to succeed


visibility on costs

visibility on reporting

visibility on tracking

UniGroup UTS provides you with a fully transparent service. There is visibility on costs, on

reporting, and on tracking. The service is standardised with guaranteed service levels and clear

Key Performance Indicators (KPIs) agreed in advance, ensuring the client knows what to expect.

Using UniGroup UTS allows you to completely outsource the process management responsibility

for moving operations, or to extend the expertise of your in-house team.

Our global move management service provides a single–source co-ordination of origin, shipping,

destination and storage services, with all costs fully managed. Ongoing economies are achieved

through agreed cost savings plans including annual savings and volume rebates. Billing and

payment can be in multiple currencies, and each invoice will match the quotation. The quality of our

service is assured through ISO 9001:2000 accreditation, and all our local service providers are FIDI-

FAIM certified. Our system includes a unique ‘Fail Safe’ programme which anticipates and prevents

what may go wrong using a unique early warning system.

UniGroup UTS services ensure that your staff are relocated with the least amount of fuss, and that

their lifestyles are preserved.

Dedicated professionals stand ready around the worldto serve you like no other company can.


check status

trace shipment

monitor progress


Caring for Your transfereesThe moving services provided by UniGroup UTS are truly comprehensive. These include profes-

sional disassembly, packing, loading, transportation and shipping. At destination, they include all

customs and import requirements, delivery, unloading, full unpacking and re-assembly.

Our local service provider will also off er additional services, such as full All Risk insurance; third party

services (electrician, plumber, maid service, handyman, etc.); temporary accommodation; furniture

rental; pet transport; vehicle transport, and short- and long-term storage.

Transferees can check the status of their move, trace their shipment and monitor progress, and obtain

any information they require via the internet. To help transferees moving to an unfamiliar destination,

we provide detailed information about everything that a new arrival might need.

Unlike many move managers, we are able to settle most insurance claims ourselves at the point of

delivery. Our service ensures that the transferees’ relocation is as smooth and trouble free as possible.

Our service ensures that the transferees’ relocation is as smooth and uncomplicated as it can be.

check status

trace shipment

monitor progress


Our relationship with YouYou will have a dedicated account team which is led by a Global Account Manager, who is fully

accountable and responsible to both you and your transferee, and includes an Operations

Manager and Customer Services Manager.

The team will be responsible for fi nancial and cost management, customer services, performance

monitoring, insurance (including claims handling) and local service supplier management.

The entire system is web-enabled, allowing you and your transferees to access a wealth of infor -

mation about individual moves including surveys and quotes, all other required documentation,

reporting and tracking, quality control/KPIs and extensive country information.

Dedicated professionals, accountable to you and your transferee


We maintain the highest levels of integrity in our day-to-day activities.

UniGroup Worldwide UTS requires all its directors, managers and staff to maintain the highest

levels of integrity in their day-to-day activities, working within the laws and regulations of each

country where they operate.

Our Code of Corporate Conduct specifi es the principles which are expected, and also shows how

anyone can report any concerns about actual or suspected violations of these principles.

UniGroup UTS chooses to use the principles of the US anti-trust laws, which are designed to ensure

fair competition and preserve the free enterprise system, in its Code of Conduct. Other elements

of the code deal with: behaviour during contract negotiations; political contributions; public

tendering and government contracts; professional accounting; environmental laws and regulations;

tax compliance; confl icts of interest; copyright, trademark and licensing compliance; proprietary and

confi dential information, and government investigations and media enquiries.

A copy of the Code of Corporate Conduct is available on request.

Responsibility, Honesty and Community


OurEnvironmental promise

Health and Safety UniGroup Worldwide UTS believes that the prevention of accidents and ill health caused by its

activities is one of its prime corporate responsibilities.

We comply rigorously with all health and safety laws, codes of practice, best guidance and work

methods available. Every employee observes detailed safety standards. Full safety manuals are

available on request.

UniGroup Worldwide UTS recognises that effective environmental management is one of

the most important priorities of modern times for business, and we are determined to be a

responsible corporate citizen.

Regular audits of all our local service providers include assessments of steps taken to minimise their

environmental impact.

We are committed to fuel effi ciency. Our Movetrack Online Exchange, the fi rst of its kind in Europe,

enables our members to ensure full loads both to and from destinations, reducing total vehicle

movements and reducing fuel use.


Working together to protect our environment


Why use

UniGroup Worldwide UTS?


Extensive experience in outsourced move management, and in your industry sector: Launched in 1993, our clients include many of the world’s leading companies.

Incomparable customer service: 99% of customers would use us again.

A single source around the world: centralised accountability and responsibility.

Global move management services: available 24/7 from anywhere in the world.

Online tracking and reporting: track shipments and create reports 24/7.

Automated pricing system: to meet specific needs and budget requirements.

Cost savings: guaranteed cost-savings and volume rebates.

Service level agreements: committed - to meet agreed KPIs.

FIDI-FAIM: all service agents are certified.

ISO 9001:2000: our global service network is certified.

Other services: full relocation services through our strategic partners.

Billing and payment in multiple currencies: we can do business anywhere in the world.

Why use

UniGroup Worldwide UTS?


UniGroup Worldwide UTS LocationsAustraliaAdelaideAlbanyBrisbaneCanberraDarwinHobartKarrathaLauncestonMelbournePerthSydneyToowoomba

AustriaVienna

BelgiumAntwerpBrasschaatBrusselsLiege

BotswanaGaborone

BrazilBrasiliaRio De JaneiroSao Paulo

BulgariaSofia

Canada300 locations in allmajor cities

ChinaBeijingGuangzhouShanghai

Czech RepublicPrague

DenmarkAalborgCopenhagen

EgyptAlexandriaCairoPort SaidSuez

EstoniaTallinn

GermanyBerlin CologneCottbus

Dortmund DresdenDüsseldorfFrankfurtHamburgHanoverKarlsruheKielLeipzigLudwigshafenMunichOsnabrückPaderbornStuttgartUlmVöhringen

FinlandHankoHelsinkiKotkaTampere

FranceBelfortColmarLampertheimLyonMarseilleMitry MoryMulhouseNanterre-la DefenseNiceParisStrasbourg

GreeceAthens

Hong KongHong Kong

HungaryBudapest

IrelandCorkDublin

IndiaBangaloreBombayCalcuttaChennaiHyderabadKochiNew DelhiPuneTrivandrum

IndonesiaJakarta

IsraelAshdodHaifa JerusalemTel Aviv

ItalyBariFlorenceMilanNaplesOlbiaPalermoRomeTurinVenice

JordanAmman

JapanKobeTokyoYokohama

KoreaSeoul

LatviaRiga

LithuaniaVilnius

LuxembourgLuxembourg

MalaysiaKuala Lumpur

MexicoGuadalajaraMexico City

NetherlandsAmsterdamBabberichBadhoevedorpBredaEindhoven ElslooEnschedeGroningenHaarlemHeerlenHoutenLeeuwardenLeidschendamLelystadMaastrichtMiddelburgNijmegenRidderkerk

RijswijkRoermond RoosendaalRotterdamThe HagueUtrechtVenloWageningenZwolle

New ZealandAuckland ChristchurchWellington

Northern IrelandBelfast

NorwayOsloStavanger

PhilippinesManila

PolandWarsaw

PortugalEstorilLagoaLisbonOportoSintra

Puerto RicoSan Juan

RomaniaBucarest

RussiaMoscowSt Petersburg

ScotlandAberdeenEdinburgGlasgow

SingaporeSingapore

South AfricaBloemfonteinCape TownDurbanGeorgeJohannesburgPietermaritzburgPort ElizabethPretoriaRichards Bay

SpainBarcelonaMadridMalagaZaragoza

SwedenGothenburgJönköpingLundÖrebroStockholmUppsala

SwitzerlandBaselBernGenevaZurich

SyriaDamascus

TaiwanTaipei

ThailandBangkok

UkraineKiev

United Arab EmiratesDubai

United KingdomAylesburyBrandonBromleyCarlisleCroydonGatwickGuildfordHuntingdonLiverpoolLondonMaidstoneMiddlesbroughOxford RyeTunbridge WellsWokingham

USA900 locations in allmajor cities

VietnamHanoiHo Chi Minh City

ZimbabweHarareBulawayo


Voerman International B.V. – Certified Move Manager

The Netherlands

Wolga 12

2491 BJ The Hague

T: +31 (0)70 301 13 01

F: +31 (0)70 320 88 04

E: [email protected]

Czech Republic

Voerman UTS Prague spol. s.r.o.

UTC Business Park Pruhonice

Obchodni 132

251 70 Cestlice

T: +420 (0)272 700 651

F: +420 (0)272 700 653


www.voerman.com

Russia

Voerman International Moscow

119619 Moscow, Russian Federation

Promzona Solntsevo

Proektiruemy proezd 5167, domain 9

T: +7 495 937 6909

F: +7 495 240 1032


Poland

Voerman UTS Polska Sp. Zoo

Ul. Nowa 23

05-500 Stara Iwiczna

T: +48 (0)22 737 71 63/65


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