global mobile payment methods: second …...2018/02/28 · share of in-person card payments made...

GLOBAL MOBILE PAYMENT METHODS: SECOND HALF 2017 PUBLICATION DATE: FEBRUARY 2018

PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-8 TABLE OF CONTENTS I PAGE 9 REPORT-SPECIFIC SAMPLE

CHARTS I PAGE 10 METHODOLOGY I PAGE 11 RELATED REPORTS I PAGE 12 CLIENTS I PAGE 13-14 FREQUENTLY ASKED QUESTIONS

PAGE 15 ORDER FORM I PAGE 16 TERMS AND CONDITIONS

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Global Mobile Payment Methods: Second Half 2017

Report

Online Payment

Asia-Pacific, Europe, Latin America, Middle East and Africa, North

America

Australia, Brazil, Canada, China, Denmark, Finland, France, Germany,

Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Mexico,

Nigeria, Norway, Poland, Portugal, Russia, Spain , Singapore, South

Korea, Sweden, Switzerland, Turkey, UK, USA

English

PDF & PowerPoint

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QUESTIONS

ANSWERED

IN THIS REPORT

What are the key trends in global mobile payments?

Which countries are leading worldwide in mobile payment adoption?

What is the current state and the prospects of in-store mobile payments?

Who is winning the battle of mobile wallets?

SECONDARY MARKET

RESEARCH

Our reports are exclusively based on secondary market research. Our researchers derive

information and data from a variety of reliable published sources and compile the data into

understandable and easy-to-use formats.

ADVANTAGES Maximum Objectivity

Reliable Sources

Up-To-Date Analysis

Boardroom-Ready PowerPoint Presentations

Guidance For Strategic Company Decisions

GLOBAL MOBILE PAYMENT METHODS: SECOND HALF 2017

MOBILE PAYMENT USER PENETRATION REACHES ONE-THIRD OF

CONNECTED CONSUMERS

Mobile payment adoption is rising worldwide, with a third of Internet users surveyed

in 2017 having used mobile payment services, according to recent research cited in the

yStats.com publication. Mobile payment user penetration among connected consumers is

the highest in Asia-Pacific, where over half a billion individuals made payments via mobile

devices in China alone. Mobile wallets have become a popular settlement method in Asia’s

emerging markets and are also gaining acceptance in advanced economies of the region,

such as Japan and South Korea.

In other global regions, mobile payments are also on the growth path. In Europe,

Scandinavian markets are leading in proximity mobile payment penetration, followed by the

UK, as of 2018. Mobile payment services such as Swish, MobilePay and Vipps ranked as

some of the most popular ways for consumers in Sweden, Denmark and Norway to pay for

online purchases in 2017, according to surveys cited in the yStats.com report. In the USA,

both awareness and usage of mobile payments were in the double-digits last year, with

PayPal, Apple Pay, Android Pay, Samsung Pay and other mobile wallets used not only for

online shopping, but also for making payments in-store. In Latin America, around one-

quarter of Internet users made mobile payments, while in Africa mobile money services

reached new heights in terms of usage during 2017.

Despite this solid growth, data in the yStats.com report also shows that fears over

security of mobile payments still persist. More than 50% of global Internet users believed

that making payments via mobile was not safe. Even in countries with above average mobile

payment usage, such as Sweden, mobile payment methods are valued for convenience and

ease of use, but are not perceived as the safest way to make payments.


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MANAGEMENT SUMMARY

GLOBAL DEVELOPMENTS

Mobile Payment User Penetration, in % of Internet Users, by Regions, Q4 2015 & Q2 2017

Apple Pay User Penetration Compared to Overall Mobile Payment User Penetration, in % of Internet Users, by

Penetrated Markets, Q2 2017

Share of Internet Users Who Believe That Mobile Payment is Not Secure, in %, October 2016

ASIA-PACIFIC

3.1. REGIONAL

Awareness and Usage of New Payment Methods, in % of Consumers, August 2017

Top 3 Mobile Payment Services Used by Internet Users, by Selected Countries, incl. India, Indonesia, Philippines,

South Korea and Thailand, in % of Internet Users, Q2 2017

3.2. ADVANCED MARKETS

3.2.1. JAPAN

Online and Mobile Payment Trends, January 2018

Awareness and Usage of E-Money Services and Smartphone Payment Services, in % of Smartphone Users,

November 2017

Most Used Smartphone Payment Services, in % of Smartphone Payment Users, November 2017

Locations of Using Smartphone Payment, in % of Smartphone Payment Service Users, November 2017

Share of Smartphone Owners Who Have Used QR Code Payment, in %, and Share of Non-Users Who Would Like to

Use It in the Future, in %, October 2017

3.2.2. SOUTH KOREA

Daily Average Value of Mobile Card Payments, in KRW billion, H1 2015 - H1 2017

Top 5 Mobile Payment Services by Payment Volume, in KRW billion, January-August 2017

Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2018f

3.2.3. AUSTRALIA

Breakdown of Online Payments by PC/Tablet and Mobile, in %, 2013 & 2016

E-Commerce Sales Shares of Apple Pay and Android Pay, in %, 2017e

Share of In-Person Card Payments Made via Mobile Phone, in %, 2016

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TABLE OF CONTENTS (1 OF 5)

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ASIA-PACIFIC (CONT.)

3.3. EMERGING MARKETS

3.3.1. CHINA


Number of Mobile Payment Users, in millions, and Penetration, in % of Mobile Internet Users, 2014 - 2016 & June

2017

Third-Party Mobile Payment Volume, in CNY trillion, by Two Comparative Estimates, Q1 2016 – Q2 2017

Breakdown of Third-Party Mobile Payment GMV by Players, in %, by Two Comparative Estimates, Q2 2017

Breakdown of Third-Party Mobile Payment, by Type, in %, Q2 2016 – Q2 2017

Payment Methods Used for In-Store Purchases, in % of Internet Users, June 2017

Selected Mobile Payment Services Used Regularly to Make Payments, in % of Urban Consumers, 2017

Payment Transactions Processed via Offline QR Code Scanning, in CNY billion, Q1 2016 - Q1 2017

Proximity Mobile Payment Users Number, in millions, and Penetration, in % of Smartphone Users, 2016 -2021f

3.3.2. INDIA

Payment Methods Preferred When Making Online/Mobile Payments, in % of Urban Internet Users, 2017

Value of Payment Transactions by Selected Non-Cash Payment Methods, in INR billion, and Volume, in millions, incl.

Mobile Wallets, FY 2014-2015 - FY 2016-2017

3.3.3. INDONESIA

Top 10 Mobile Payment Services Used, in % of Mobile Payment Users, September 2017

3.3.4. SINGAPORE

Share of Credit Card Holders Who Used Mobile Wallets to Make Payments from Credit Card, 2016 & 2017

EUROPE

4.1. REGIONAL

Top Countries in Western Europe by Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2018f

4.2. ADVANCED MERKETS

4.2.1 UK


Proximity Mobile Payment Users Number, in millions, and Penetration, in % of Smartphone Users, 2016 -2021f

Breakdown of Apple Pay and Android Pay Users by Age Group, in %, Compared to Total Adults, 2016

Most Valued Aspects of Mobile Payment, in % of Mobile Payment Users, July 2017

Share of Internet Users Who Have Used Fingerprint Technology to Pay for Goods and Who Have Used “Selfie”

Payments, in %, 2017



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EUROPE (CONT.)

4.2. ADVANCED MERKETS (CONT.)

4.2.2. GERMANY


Share of Consumers Who Have Used Payment via Smartphone, in %, and Share of Non-Users Who Could Imagine

Paying With a Smartphone in the Future, in %, April 2017

Breakdown of Optimization of Payment Process for Mobile, in % of Online Merchants, 2017

Reasons for Cancelling a Purchase via Smartphone, in % of Smartphone Shoppers, 2017

4.2.3. FRANCE

Mobile Payment User Penetration, in % of Smartphone Users, March 2017

Number of Mobile Payment Users, in millions, June 2015, June 2016 & March 2017

4.2.4. SPAIN

Payment Methods Used in M-Commerce, in % of Mobile Shoppers, 2016 & 2017

4.2.5. ITALY

Breakdown of Awareness and Usage of New FinTech Services, in % of Internet Users, 2017

4.2.6. SWEDEN

Awareness and Usage of Mobile Payment Solutions, in % of Internet Users, Q2 2017

Payment Methods Used and Preferred in Online and Mobile Shopping, in % of Online Shoppers, Q2 2017

Reasons to Choose a Particular Payment Method, in % of Online Shoppers, Q2 2017

4.2.7. SWITZERLAND

Mobile Payment User Penetration, by Current User and Potential Use, in % of Consumers, August 2017

Breakdown of Third-Party Mobile Payment Solutions Used, in % of Users, August 2017

4.2.8. DENMARK


4.2.9. NORWAY


4.2.10. FINLAND


4.2.11. IRELAND

Payment Methods Preferred in E-Commerce, in % of Online Shoppers, June 2017

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GLOBAL MOBILE PAYMENT METHODS: SECOND HALF 2017 TABLE OF CONTENTS (3 OF 5)

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EUROPE (CONT.)

4.3. EMERGING MARKETS

4.3.1. RUSSIA

Attitudes to Mobile Payment, in % of Respondents, Compared to Global Average, 2016

4.3.2. POLAND

Payment Methods Used in Online Shopping, in % of Online Shoppers, 6 Months to October 2017

Payment Methods That Encourage Online Shoppers to Purchase Online, in % of Online Shoppers, April 2017

4.3.3. TURKEY

Breakdown of the Number of E-Commerce Transactions With Payment Cards by Mobile and Web, in %, Q3 2016

4.3.4. PORTUGAL


4.3.5. HUNGARY


NORTH AMERICA

5.1. REGIONAL

Share of Consumers Using Mobile Payment Apps at Least Weekly, by Apps from Retailers and Other Apps, 2016 &

2017

Breakdown of Current and Planned Mobile Payment Solutions Acceptance, in % of Retailers, February 2017

5.2. USA

Online and Mobile Payment Trends, February 2018

Awareness and Usage of Emerging Technologies in Shopping, incl. Mobile Payment, in % of Consumers, July 2017

Share of Consumers Who Are Worried About Their Personal Information When Using a Mobile Payment App, in %,

2015 – 2017

Mobile Payment Transactions, in USD billion, 2011, 2016 & 2021f

Mobile Wallets Used, in % of Internet Users, July 2017

Mobile Payment Apps Used for Making Payments In Store, in % of In-Store Mobile Payment Users, February 2017

Mobile Payment Apps Used for Preordering Food or Coffee, in % of Users, February 2017

P2P Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2016 -2021f

5.3. CANADA

Share of Cardholders Who Loaded Credit/Debit Card Information on Their Mobile Phone/Wallet, in %, 2017

Awareness of Contactless Payment Methods, in % of Credit/Debit Cardholders, H1 2017

Breakdown of Contactless Card Payment Users and Apple Pay Users by Age Group, in %, Q2 2017

Share of Smartphone Users Indicating Security Concerns as a Hindrance to Making Mobile Payments, in %, by Age

Group, May 2017

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LATIN AMERICA

6.1. BRAZIL

Payment Methods Used in M-Commerce, in % of Mobile Shoppers, September 2017

6.2. MEXICO

Online Payment Methods Used in E-Commerce, by Device Used, in % of Online Shoppers, August 2017

Offline Payment Methods Used in E-Commerce, by Device Used, in % of Online Shoppers, August 2017

MIDDLE EAST AND AFRICA

7.1. ISRAEL

Share of Adult Internet Users in Israel Who Use Mobile Wallet Apps to Purchase Goods or Services At Least Once a

Month, in %, May 2017

7.2. NIGERIA

Number and Value of Internet (Web) and Mobile Payment Transactions, in millions and in NGN billion, 2011- 2016 &

H1 2017

Breakdown of Experience with Mobile Money, in % Adults, 2016

Main Purposes of Using Mobile Money Services, in % Mobile Money Users, 2016

7.3. NIGERIA

Mobile Payment Statistics, incl. Number of Transactions, in millions, Value of Transactions, in KES billion, Number of

Accounts, in millions, and Number of Agents, in thousands, 2008 – 2017

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REPORT-SPECIFIC SAMPLE CHARTS

GENERAL METHODOLOGY OF OUR MARKET REPORTS Secondary Market Research

The reports are compiled based on secondary market research.

Secondary research is information gathered from previously published

sources. Our reports are solely based on information and data acquired

from national and international statistical offices, industry and trade

associations, business reports, business and company databases,

journals, company registries, news portals and many other reliable

sources. By using various sources we ensure maximum objectivity for all

obtained data. As a result, companies gain a precise and unbiased

impression of the market situation.

Cross referencing of data is conducted in order to ensure

validity and reliability.

The source of information and its release date are provided on

every chart. It is possible that the information contained in one chart is

derived from several sources. If this is the case, all sources are mentioned

on the chart.

The reports include mainly data from the last 12 months prior

to the date of report publication. Exact publication dates are mentioned in

every chart.

Definitions

The reports take into account a broad definition of B2C E-

Commerce, which might include mobile commerce. As definitions may

vary among sources, exact definition used by the source (if available) is

included at the bottom of the chart.

Chart Types

Our reports include text charts, pie charts, bar charts, rankings,

line graphs and tables. Every chart contains an Action Title, which

summarizes the main idea/finding of the chart and a Subtitle, which

provides necessary information about the country, the topic, units or

measures of currency, and the applicable time period(s) to which the data

refers. With respect to rankings, it is possible that the summation of all

categories amounts to more than 100%. In this case, multiple answers were

possible, which is noted at the bottom of the chart.

Report Structure

Reports are comprised of the following elements, in the following

order: Cover page, preface, legal notice, methodology, definitions, table of

contents, management summary (summarizing main information

contained in each section of report) and report content (divided into

sections and chapters). When available, we also include forecasts in our

report content. These forecasts are not our own; they are published by

reliable sources. Within Global and Regional reports, we include all major

developed and emerging markets, ranked in order of importance by using

evaluative criteria such as sales figures.

Notes and Currency Values

If available, additional information about the data collection, for

example the time of survey and number of people surveyed, is provided in

the form of a note. In some cases, the note (also) contains additional

information needed to fully understand the contents of the respective data.

When providing information about amounts of money, local

currencies are most often used. When referencing currency values in the

Action Title, the EUR values are also provided in brackets. The conversions

are always made using the average currency exchange rate for the

respective time period. Should the currency figure be in the future, the

average exchange rate of the past 12 months is used.

METHODOLOGY OF OUR GLOBAL MOBILE PAYMENT METHODS: SECOND HALF 2017

Report Coverage

This report covers the global mobile payment market. It takes

into account a wide definition of mobile payment, including payment

methods used in mobile shopping (remote) and in-store (proximity)

mobile payment.

Major B2C E-Commerce markets in all global regions are

covered, including advanced and emerging, while data availability varied

across the countries.

The report includes data mostly published within the second

half of 2017. The exact date of publication of the source is stated on each

chart. The time period which the data refers to differs by source.

Report Structure

The global chapter opens the report, featuring an overview of

global mobile payment developments.

Within each region, the countries are also ranked by B2C E-

Commerce sales and, where applicable, grouped by advanced and

emerging markets. Furthermore, where available, regional information is

also included.

Depending on data availability, the following types of market

information are included: mobile payment user penetration, payment

methods most used when buying from mobile devices, number and

volume of mobile payment transactions, most popular mobile payment

services, awareness and usage of mobile wallets. Not all the mentioned

types of information are available for each of the covered countries. For the

top 5 countries leading worldwide in B2C E-Commerce sales, also online

and mobile payment trends and news about major players, such as

payment providers, banks and retailers are presented on text charts.


10

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Top 5 Country B2C E-Commerce Sales Forecasts: 2017 to 2021 December 2017 € 1,950

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UK B2C E-Commerce Sales Forecasts: 2017 to 2021 November 2017 € 450

Germany B2C E-Commerce Sales Forecasts: 2017 to 2021 November 2017 € 450

Middle East B2C E-Commerce Market 2018

North America B2C E-Commerce Market 2017

Latin America B2C E-Commerce Market 2017

Europe B2C E-Commerce Market 2017

Western Europe Asia B2C E-Commerce Market 2017

Asia-Pacific B2C E-Commerce Market 2017

Southeast Asia B2C E-Commerce Market 2017

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December 2017

October 2017

July 2017

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June 2017

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global mobile payment methods: second …...2018/02/28 · share of in-person card payments made...

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