global marketing
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Global MarketingTRANSCRIPT
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Q. 1. What are the factors involved in planning for global marketing? Outline and
describe the characteristics of various stages in the process of evolving from domestic to
global enterprises.
Answer: When launching a product into foreign markets firms can use a standard marketing mix
or adapt the marketing mix, to suit the country they are carrying out their business activities in.
This article talks you through each element of the marketing mix and the arguments for and
against adapting it suit each foreign market.
1. International Marketing Mix: Product
Basic marketing concepts tell us that we will sell more of a product if we aim to meet the needs
of our target market. In international markets this will involve taking into consideration a number
of different factors including consumer's cultural backgrounds, religion, buying habits and levels
of personal disposable income. In many circumstances a company will have to adapt their
product and marketing mix strategy to meet local "needs and wants" that cannot be changed.
MCdonal is a global player however; their burgers are adapted to local needs. In India where a
cow is a sacred animal their burgers contain chicken or fish instead of beef. In Mexico
McDonalds burgers come with chili sauce. Coca-Cola is some parts of the world taste sweeter
than in other places.
2. International Marketing Mix: Promotion
As with international product decisions an organization can either adapt or standardize their
promotional strategy and message. Advertising messages in countries may have to be adapted
because of language, political climate, cultural attitudes and religious practices. For example a
promotional strategy in one country could cause offence in another. Every aspect of promotional
detail will require research and planning one example is the use of color; red is lucky in China
and worm by brides in India, whilst white is worn by mourners in India and China and brides in
the United Kingdom. Many organizations adapt promotion strategies to suit local markets as
cultural backgrounds and practices affect what appeals to consumers.
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3. International Marketing Mix: Pricing
Pricing on an international scale is a complex task. As well as taking into account traditional
price considerations such as fixed and variable costs, competition and target groups an
organization needs to consider additional factor such as
The cost of transport
Tariffs or import duties
Exchange rate fluctuations
Personal disposal incomes of the target market
The currency they want to be paid in and
The general economic situation of the country and how this will influence pricing.
The internet has created further challenges as customers can view global prices and purchase
items from around the world. This has increased the level of competition and with it pricing
pressures, as global competitors may have lower operating costs.
4. International Marketing Mix: Place
The Place element of the marketing mix is about distributing a product or service to the
customer, at the right place and at the right time. Distribution in national markets such as the
United Kingdom will probably involve goods being moved in a chain from the manufacturer to
wholesalers and onto retailers for consumers to buy from. In an overseas market there will be
more parties involved because the goods need to be moved around a foreign market where
business practices will be different to national markets. For example in Japan there are
approximately five different types of wholesaler involved in the distribution chain. Businesses
will need to investigate distribution chains for each country they would like to operate in. They
will also need to investigate who they would like to sell their products and services to businesses,
retailers, and wholesaler or directly to consumers. The distribution strategy for each country a
business operates in could be different due to profit margins and transportation costs.
Finally, prior to designing an international marketing mix a business should carry out
a PEST analysis for every country they would like to operate in. This will help them determine
what elements of the marketing mix can be standardized and which elements will need
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adjustments to suit local needs. It may well be that a business is able to use a standard marketing
mix in the majority of cases and only need to adjust it on the rare occasion. Or every country
may need its own marketing mix.
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Q. 2 What is the significance of "economic" factor in global marketing? Also elucidate the
composition and nature of main world regional economic blocs with special reference to
developing countries?
Answer: If the economy is going through a recession it is obvious that businesses generally will
not be doing well due to low aggregate demand in the economy. On the other hand, a boom
period will lead to higher business profits and revenue for most of the businesses in the
economy.
1. Inflation rate
High rate of inflation leads to lower purchasing power for consumers resulting in lower demand
for goods and services. Moreover, a higher inflation rate will make business uncompetitive in the
international market leading to lower sales for the business.
2. Prevailing interest rates
Higher Interest rates will lead to a fall in the aggregate demand in the economy thus leading to
difficulty for business to find customers willing to buy its product. Lower interest rates will lead
to an increase in demand in the economy.
3. Unemployment level
High level of unemployment in the country can also adversely affect a business. People will not
have enough money to purchase a firm’s product.
4. Labor costs
High labor cost will result higher production costs. This will make a firm’s product more
expensive as compared to other firms affecting its sales and profit margin.
5. Levels of disposable income and income distribution
High level of disposable income is good for business producing luxury goods. A large disparity
in income distribution will promote businesses dealing in luxury goods as well as inferior goods.
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6. Taxes
High level of taxes will lead to low disposable income and contraction of demand in the
economy. Business will find it difficult to attract consumers.
7. Tariffs
Tariffs are taxes and imposed on imported goods. If the tariffs are low the domestic market may
be flooded with cheap imported goods and the local businesses will have tough time selling their
products.
As international business has attained a new paradigm over the years, it is quite important to
know that the economic factors play a formidable role in taking it forward. When a marketer is
working on an international basis, it is imperative to craft strategies which are long term,
meaningful and prospective in every way. It is also essential to have a fine understanding of the
economic factors which have a crucial role to play in the formation of marketing strategies. The
way trade is conducted on the modern market scenario is quite different from what happened
before.
Today, the entire world is like a trading capital where most of the nations are involved
commercially with each other. Trading has a multi-dimensional approach nowadays as it being
done on several platforms like international, national and local. The development of
organizations like World Trade Organizations has played a significant role in carrying forward
the aspect of international trade.
When an organization wants to excel in the format of international business, it needs to have an
insight on the economic factors. Before proceeding with the idea of doing business in a country,
it needs to gauge the economic condition which exists in the market. A good analytical approach
needs to be taken and every detail of the market economy existing in that nation needs to be
previewed. When a business plan is made by an organization that too in an alien country a
significant amount of investment is necessary. It is imperative to have a prior idea about the
return for investment which can be expected in this regard.
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If a complete overview of the global economic condition is made, it is seen that different sets of
statistics emerge from the 194 nations. Each of the countries are different from each other
economically. The level of economic development varies from one to the other. The estimate of
the Gross National Income provides a more concise idea about the existing situation. As per the
collection of recent data, the GNI in the world stands at 62 trillion US dollars. One of the most
common problems which is faced by the world economy is the unequal distribution of wealth. As
per a recent survey which has been conducted by the United Nations, 75 percent with respect to
global population have been singled out as poor.
The percentage group which has been termed as poor as per the survey does not earn more than
3470 US Dollars (PPP) But the survey also states that 11 percent of population belongs to the
wealthy class. This group earns more than 8000 US dollars (PPP). Recently a claim has been
made by the United Nations that 50 million individuals are rich globally. But around 3000
million citizens have been termed as poor. When a company wants to do its business in the
international market, the level of disparity related to income needs to be closely monitored by it.
Before taking the plunge, it is important to analyze the financial capability and the resources
needed for the purpose
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Q.3 Generally culture refers to the customary, beliefs, social forms and material traits of a
racial, religious and social groups. It is the set of shared attitudes, values, goals and
practices that characterizes institution or organization. In your opinion, how culture of
society affects global marketing planning and why it is important for a marketing manager
to understand the culture or nation before going global.
Answer: There are a number of key cultural elements that international marketers need to take
into consideration when designing products, developing promotions and implementing
distribution systems in foreign markets. These elements include values, beliefs, thought
processes, symbols, traditions, religion and language.
It is generally assumed that people are not born with a culture, but are born into a society in
which they develop certain cultural traits and beliefs. Culture has an impact on people right from
when they are born all the way into adulthood, which gives it a highly persuasive quality. In
many countries, cultural traits will prevent a person from doing something that is common in
another culture or encourage behavior that is uncommon elsewhere.
It is important that international marketers pay particularly close attention to the persuasive
nature of culture. No one can't simply assume that people will disregard their culture just because
a product you have introduced will make their life easier. Many aspects of culture have survived
thousands of years and are likely to continue so long as they are being taught to children from a
young age. Many countries are reluctant to let go of their culture and actively try to preserve it
against foreign influence.
Language is a particularly important factor to consider when developing international marketing
campaigns. It might not seem like a problem at first; all you need is a good interpreter. However,
language is extremely complex with significant differences occurring not just between countries,
but across different regions. The best way to deal with language issues is to deal with people who
grew up in your target market. They are far more adept at recognizing potential issues than
translators who learnt a second language later in life.
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Religion, tradition and local customs are also important considerations. You need to make
yourself aware of the local culture to ensure that you don't accidently or carelessly offend people.
It is important that you remain sensitive and tolerant to different points of view and ensure that
your brand doesn't contain any symbolism that could be offensive in the local culture.
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Q.4 Discuss the importance and implication of global information system. How it can help
in different phases of global marketing and how it can reduce uncertainty in decision
making?
Answer: Information is one of the most basic ingredients of a successful marketing strategy.
Information or useful data is the raw material for executive action. For achieving success in
International Markets, information about buyer behavior and the overall business environment is
vital to effective managerial decision making. In order to research markets, marketers must be
aware about information sources, areas of interest, methods of data acquisition and analysis.
Market research is done to identify problems and to discover opportunities existing/likely to
surface in near or imminent future.
Research provides value accretions to business which provides both sustainability of business
and viable returns based on accurate decision making mix. Marketing research provides both
conceptual and practical viewpoints. The marketers in international marketing are faced with a
dilemma of both information abundance and scarcity. The global marketer must scan the world
for information about opportunities and threats and make information available via a
management information system in order to reduce the uncertainty around marketing decision
making.
Information is one of the most basic ingredients of a successful marketing strategy. Information
or useful data is the raw material for executive action. For achieving success in International
Markets, information about buyer behavior and the overall business environment is vital to
effective managerial decision making. In order to research markets, marketers must be aware
about information sources, areas of interest, methods of data acquisition and analysis. Market
research is done to identify problems and to discover opportunities existing / likely to surface in
near or imminent future. Research provides value accretions to business which provides both
sustainability of business and viable returns based on accurate decision making mix. Marketing
research provides both conceptual and practical viewpoints. The marketers in international
marketing are faced with a dilemma of both information abundance and scarcity. The global
marketer must scan the world for information about opportunities and threats and make
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information available via a management information system in order to reduce the uncertainty
around marketing decision making.
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Q.5 Explain the following in details.
a) Competitive advantage.
b) Exporting processing zone.
c) Standardization.
Answer: a) Competitive Advantage
An advantage that a firm has over its competitors, allowing it to generate greater sales or margins
and/or retains more customers than its competition. There can be many types of competitive
advantages including the firm's cost structure, product offerings, distribution network and
customer support.
Competitive advantages give a company an edge over its rivals and an ability to generate greater
value for the firm and its shareholders. The more sustainable the competitive advantage, the
more difficult it is for competitors to neutralize the advantage.
There are two main types of competitive advantages
1. Comparative advantage
2. Differential advantage.
Comparative advantage, or cost advantage, is a firm's ability to produce a good or service at a
lower cost than its competitors, which gives the firm the ability sell its goods or services at a
lower price than its competition or to generate a larger margin on sales. A differential advantage
is created when a firm's products or services differ from its competitors and are seen as better
than a competitor's products by customers.
b) Exporting processing zone
Export processing zones (EPZs) are areas within developing countries that offer incentives and a
barrier-free environment to promote economic growth by attracting foreign investment for
export-oriented production. The number of zones internationally, countries hosting EPZs, and
firms operating in them, and the business volume they handle, are all growing rapidly,
suggesting their importance.
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Many firms, called export processing firms, now benefit from the incentives offered in the zones
without being physically fenced in. In addition, countries have liberalized domestic sales.
Mexico, for example, allows 20–40 percent of its zones’ output to be sold domestically.
Export processing zones have three main goals:
To provide a country with foreign exchange earnings by promoting nontraditional
exports.
To create jobs and generate income.
To attract foreign direct investment, technology transfer, knowledge spillover,
demonstration effects, and backward linkages.
c) Standardization
A framework of agreements to which all relevant parties in an industry or organization must
adhere to ensure that all processes associated with the creation of a good or performance of a
service are performed within set guidelines. This is done to ensure the end product has consistent
quality, and that any conclusions made are comparable with all other equivalent items in the
same class.
An example of standardization would be the Generally Accepted Accounting Principles to which
all companies listed on U.S. stock exchanges much adhere. GAAP is a standardized set of
guidelines created by the Financial Accounting Standards Board (FASB) to ensure that all
financial statements undergo the same processes so that the disclosed information is relevant,
reliable, comparable and consistent.
Standardization can be found in business processes when companies require that a consistent
level of quality be achieved. For example, many fast food franchises have detailed processes
documented to make sure that a burger is prepared in the same manner regardless of which chain
in its franchise a consumer visits.
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References
1. http://www.learnmarketing.net/internationalmarketingmix.htm
2. http://www.dineshbakshi.com/igcse-business-studies/external-environment/revision-
notes/64-economic-environment-factors
3. http://www.international-emba.com/2011/03/challenges-of-doing-international.html
4. http://toolkit.smallbiz.nsw.gov.au/part/21/104/477
5. http://www.investopedia.com/terms/c/competitive_advantage.asp
6. http://www.investopedia.com/terms/s/standardization.asp