Global Gophers LLC

How the Global Gopher service works…

Global Gophers LLC

Agenda

• Making a Request– Customer makes request– Auto responder emails customer– Email sent to you (the “Gopher”)

• Other points– Financial– Shipping regulations– Regular customers

• SC– Fedex

Global Gophers LLC

Making a Request

Customer selects a country:

Customer selects “Make a Request”:

Global Gophers LLC

Customer Fills in Request Form

…and hits “Send USA Request”

Global Gophers LLC

Customer Sent to “Thank You” screen:

Global Gophers LLC

Customer automatically receives email:

Global Gophers LLC

Gopher receives request:

Global Gophers LLC

Sourcing Items:

• If request is from an online store or website:– Visit the website and do a dummy order to find out how much

the items, tax and shipping costs to you will be. – Request full amount from customer in advance

• Plus shipping costs to the customer – if known

• If request is from a traditional store:– Visit a few websites and confirm that item is available– If expensive, ask for part payment– If not, ask for the Gopher fee of $20 USD (or equivalent)

Then…

Global Gophers LLC

Request Payment:

• Useful Tips:

– On the USA site at least there is an invoice template you can use.

– You can also download from PayPal a useful “Pay Now” button that you can add to emails from Outlook

– A PayPal credit card gives you 1% cash back on all purchases (useful when transaction fees are 4.5%)

Global Gophers LLC

Go-pher-it!

• Once deposit/ payment received - purchase the item (s)– Calculate shipping– If necessary, request final payment– Once payment received…

• Ship the items! (yes it is that simple)

Global Gophers LLC

Agenda

• Making a Request– Customer makes request– Auto responder emails customer– Email sent to you (the “Gopher”)

• Other points– Financial– Shipping regulations– Regular customers

• SC– Fedex

Global Gophers LLC

Other Points:

• If requests come to more than $100 USD add 5% to the amount over $100 – this is to cover PayPal transaction charges

• Visit http://pe.usps.gov/text/Imm/Immctry.html for information on restrictions on shipping items

• Customs forms must be completed – in the USA it is form 2976 for packages under 4Ib and 2976-A for packages 4Ib +– Visit your local post office for further info

Global Gophers LLC

Repeat Customers:

• Of course, customers can simply email you a request rather than filling in the form.– The process is exactly the same

• I have a customer in South Korea who makes a monthly request– I give him a discount of 10% so the service fee is $18.00

Global Gophers LLC

Agenda

• Making a Request– Customer makes request– Auto responder emails customer– Email sent to you (the “Gopher”)

• Other points– Financial– Shipping regulations– Regular customers

• SC– Fedex

Global Gophers LLC

(SC)

• A shopping center in the Middle East uses the Gopher Service.– They will send an email with request

• They usually send an image also

– Email them back with a quote– They will advise if to proceed with purchase– Shipping is always by FedEx - SC provides address and account

number• This means there are no shipping fees for us to recover

– The service fee for the SC is $15– Fill in FedEx forms and ship

Here is an example…

Global Gophers LLC

Sample email from SC:

Global Gophers LLC

SC image…

• The request was for Noni Juice and SC sent us an image…

Global Gophers LLC

SC

• See if you can source the Noni Juice

• I sent an email back saying I can buy it online for $50

• Complete the invoice and send to me every two weeks (before the 15th and last day of the month). I will send the money to you via PayPal.

• Purchase item

Global Gophers LLC

Ship via FedEx

• Once item is purchased SC will provide you with:– The address to ship the items to– The FedEx account number

• Check if the item(s) contain pork or alcohol– These items are prohibited in Kuwait – do not send!!

• Check that addressee not on blocked list (link below has a list of names)– http://www.ustreas.gov/offices/enforcement/ofac/sdn/

• Fill out the FedEx “International Air Waybill”– Tick FedEx Intl. Priority– Fill in details

• Also fill in “commercial invoice” (in triple)– Be sure to fill in the company name

Global Gophers LLC

Ship via FedEx

• All forms and boxes/ envelopes are available free at FedEx locations

• Take the package or request a pickup from Fedex– Once shipped email the FedEx Tracking number to Sultan

Center