global enterprise content management ecm software market 2015-2019.pdf
TRANSCRIPT
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
1/74
Global Enterprise Content Management
(ECM) Software Market2015-2019
technavio insighEMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
2/74
Global Enterprise Content Management
(ECM) Software Market2015-2019
technavio insigh
01. Executive Summary ........................................ 1
02. List of Abbreviations ........................................ 3
03. Scope of the Report ........................................ 4
03.1 Market Overview .................................................... 4
03.2 Product Offerings .................................................... 5
04. Market Research Methodology ..................... 6
04.1 Market Research Process ...................................... 6
04.2 Research Methodology ......................................... 6
05. Introduction ..................................................... 8
06. Market Landscape ....................................... 10
06.1 Market Overview .................................................. 10
06.2 Market Size and Forecast .................................... 11
06.3 Five Forces Analysis ............................................. 12
07. Market Segmentation by Deployment Model
........................................................................ 14
08. Market Segmentation by Component Type
........................................................................ 17
08.1 Global ECM Software Market by Component Type
2014 ....................................................................... 17
Table of Contents
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
3/74
Global Enterprise Content Management
(ECM) Software Market2015-2019
technavio insigh
08.2 Global ECM Software Market by Component Type
2014-2019 .............................................................. 18
09. Market Segmentation by End-user ............. 20
09.1.1Major Users .................................................................................. 20
09.1.2Other Notable Users .................................................................. 20
09.2 Global ECM Software Market by Geography 2014
.............................................................................. 21
09.3 Global ECM Software Market by Geography
2014-2019 .............................................................. 22
10. Key Leading Countries ................................. 24
10.1 US ........................................................................... 24
10.2 Germany ............................................................... 24
10.3 Brazil ...................................................................... 25
10.4 Japan .................................................................... 25
11. Buying Criteria ............................................... 26
12. Market Growth Drivers .................................. 27
13. Drivers and their Impact ............................... 29
14. Market Challenges ....................................... 30
15. Impact of Drivers and Challenges .............. 32
16. Market Trends ................................................ 33
17. Trends and their Impact ............................... 35
18. Vendor Landscape ....................................... 36
18.1 Competitive Scenario .......................................... 36
18.2 Other Prominent Vendors .................................... 38
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
4/74
Global Enterprise Content Management
(ECM) Software Market2015-2019
technavio insigh
19. Key Vendor Analysis..................................... 39
19.1 EMC ....................................................................... 39
19.1.1Key Facts ..................................................................................... 39
19.1.2Business Overview...................................................................... 40
19.1.3Business Segmentation by Revenue 2013 ............................ 40
19.1.4Business Segmentation by Revenue 2012 and 2013 .......... 41
19.1.5Geographical Segmentation by Revenue 2013 ................. 41
19.1.6Business Strategy ........................................................................ 42
19.1.7Recent Developments ............................................................. 4219.1.8SWOT Analysis ............................................................................. 43
19.2 IBM ......................................................................... 44
19.2.1Key facts ...................................................................................... 44
19.2.2Business overview ...................................................................... 45
19.2.3Business segmentation ............................................................. 45
19.2.4business segmentation by revenue ....................................... 46
19.2.5Business segmentation by revenue 2013 .............................. 47
19.2.6Business segmentation by revenue 2012 and 2013 ............ 47
19.2.7Geographical segmentation by revenue ............................ 48
19.2.8Business strategy ........................................................................ 48
19.2.9Key developments .................................................................... 49
19.2.10 SWOT analysis ........................................................................ 50
19.3 Microsoft................................................................ 51
19.3.1Key Facts ..................................................................................... 51
19.3.2Business Overview...................................................................... 52
19.3.3Business Segmentation by Revenue 2013 ............................ 52
19.3.4Business Segmentation by Revenue 2012 and 2013 .......... 53
19.3.5Geographical Segmentation by Revenue 2013 ................. 53
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
5/74
Global Enterprise Content Management
(ECM) Software Market2015-2019
technavio insigh
19.3.6Business Strategy ........................................................................ 54
19.3.7Recent Developments ............................................................. 54
19.3.8SWOT Analysis ............................................................................. 55
19.4 OpenText ............................................................... 56
19.4.1Key Facts ..................................................................................... 56
19.4.2Business Overview...................................................................... 57
19.4.3Business Segmentation by Revenue 2014 ............................ 58
19.4.4Business Segmentation by Revenue 2013 and 2014 .......... 58
19.4.5Geographical Segmentation by Revenue 2014 ................. 59
19.4.6Business Strategy ........................................................................ 59
19.4.7Recent Developments ............................................................. 59
19.4.8SWOT Analysis ............................................................................. 60
19.5 Oracle ................................................................... 61
19.5.1Key Facts ..................................................................................... 61
19.5.2Business Overview...................................................................... 61
19.5.3Business Segmentation by Revenue 2014 ............................ 62
19.5.4Business Segmentation by Revenue 2013 and 2014 .......... 63
19.5.5Geographical Segmentation by Revenue 2014 ................. 63
19.5.6Business Strategy ........................................................................ 64
19.5.7Recent Developments ............................................................. 64
19.5.8SWOT Analysis ............................................................................. 65
20. Other Reports in this Series ........................... 66
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
6/74
Global Enterprise Content Management
(ECM) Software Market2015-2019
technavio insigh
Exhibit 1: Market Research Methodology.................................. 6
Exhibit 2: Types of ECM Component ........................................ 10
Exhibit 3: Global ECM Software Market 2014-2019 ($ billions) ..
....................................................................................... 11
Exhibit 4: Global ECM Software Market by Deployment
Model 2014 ........................................................................... 14
Exhibit 5: Global ECM Software Market by Deployment
Model 2014-2019 ($ billions) ............................................... 15
Exhibit 6: Global ECM Software Market by Deployment 2014-
2019 ..................................................................................... 16
Exhibit 7: Global ECM Software Market by Component Type
2014 ....................................................................................... 17
Exhibit 8: Global ECM Software Market by Component Type
2014-2019 .............................................................................. 18
Exhibit 9: Global ECM Software Market by Geography 2014 ...
....................................................................................... 21
Exhibit 10: Global ECM Software Market by Geography 2014-
2019 ................................................................................... 22
Exhibit 11: Global ECM Software Market by Geography 2014-
2019 ($ billions) ..................................................................... 23
Exhibit 12: EMC: Business Segmentation by Revenue 2013 ... 40
Exhibit 13: EMC: Business Segmentation by Revenue 2012 and
2013 ($ millions) .................................................................... 41
Exhibit 14: EMC: Geographical Segmentation by Revenue
2013 .................................................................................... 41
List of Exhibits
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
7/74
Global Enterprise Content Management
(ECM) Software Market2015-2019
technavio insigh
Exhibit 15: IBM: business segmentation .................................... 45
Exhibit 16: IBM: business segmentation by revenue 2013 ...... 46
Exhibit 17: IBM: business segmentation by revenue 2013 ...... 47
Exhibit 18: IBM: business segmentation by revenue 2012 and
2013 ($ millions) .................................................................... 47
Exhibit 19: IBM: geographical segmentation by revenue 2013
................................................................................... 48
Exhibit 20: Microsoft: Business Segmentation by Revenue 2013
................................................................................... 52
Exhibit 21: Microsoft: Business Segmentation by Revenue 2012
and 2013($ billions) .............................................................. 53
Exhibit 22: Microsoft: Geographical Segmentation by
Revenue 2013 ...................................................................... 53
Exhibit 23: Open Text: Business Segmentation by Revenue
2014 .................................................................................... 58
Exhibit 24: Open Text: Business Segmentation by Revenue2013 and 2014 ($ billions).................................................... 58
Exhibit 25: Open Text: Geographical Segmentation by
Revenue 2014 ...................................................................... 59
Exhibit 26: Oracle: Business Segmentation by Revenue 2014 ...
..................................................................................... 62
Exhibit 27: Oracle: Business Segmentation by Revenue 2013
and 2014 ($ billions) ............................................................. 63
Exhibit 28: Oracle: Geographical Segmentation by Revenue
2014 ..................................................................................... 63
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
8/74
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
01.Executive Summary
Market Size 2014: $6.12 billion
2019: $11.61 billion
Market Growth Rate 2014: 12.81%
2019: 13.94%
CAGR 13.66%
Key Geographies
Americas: 52.36%
EMEA: 32.57%
APAC: 15.07%
Key Leading Countries
US
Brazil Germany
Japan
Key Customer Segments
BFSI
Government
Healthcare
Key Market Drivers
Need to Increase Productivity
Need for Effective Time Management
Enterprises Going Green
Increased Demand from BFSI Sector
Key Market Challenges
High Cost of Content and Record Management
Complexity of Various File Formats
Data Security Concerns
Lack of Awareness about Content Management
Key Market Trends
Increased Adoption by SMEs
Emergence of Hybrid and Cloud-based ECM Solutions
Integration with Mobile and Tablet Devices
Increased Demand for Workflow Software Solutions
Key Buying Criteria
Security
Scalability
Compatibility
Cost
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
9/74
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
Key Vendors
EMC Corp.
IBM Corp.
Microsoft Corp.
Open Text Corp. Oracle Corp.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
10/74
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
02.List of Abbreviations
B2B - Business-to-Business
BFSI - Banking, Financial services and Insurance
BPM - Business Process Management
CEM - Customer Experience Management
DCC - Document-centric Collaboration
DMS - Document Management System
ECM - Enterprise Content Management
EIM - Enterprise Information Management
FOI - Freedom of Information
ROI - Return on Investment
SaaS - Software as a Service
SME - Small and medium-sized enterprise
VoIP - Voice over Internet Protocol
WCM - Web Content Management
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
11/74
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
03.Scope of the Report
03.1 Market OverviewThis report covers the present scenario and the growth prospects of the global ECM software
market for the period 2015-2019. To calculate the market size, it considers the revenue generated
through the following:
Software licenses and subscriptions
Software implementation and maintenance
The report segments the market by ECM component type into:
DMS WCM
DCC
Records management
Document imaging
BPM
Other components
The report also segments the market by deployment mode into:
Cloud-based ECM
On-premises ECM
The report also presents the vendor landscape and a corresponding detailed analysis of the five
leading vendors in the market. In addition, it discusses the major drivers that influence the growth
of the market. It also outlines the challenges faced by vendors and the market at large, as well as
the key trends emerging in the market.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
12/74
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
03.2 Product Offerings
Company Products Offered
EMC
EMC Documentum Platform
My Documentum
IBM IBM Content Manager
FileNet Content Manager
Microsoft Microsoft Office SharePoint
Microsoft Office 365
OpenText OpenText Content Suite
OpenText ECM Suite
Oracle Oracle WebCenter
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
13/74
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
04.Market Research Methodology
04.1 Market Research ProcessTechnavio has collected key data related to the global ECM software market and analyzed these
data using a variety of methods. The market dynamics have been ascertained following a
detailed study of the micro, meso, and macroeconomic indicators of the market.
04.2 Research Methodology
This report is based on in-depth qualitative and quantitative analyses of the global ECM software
market. The quantitative analysis involved the application of various projection and sampling
techniques. The qualitative analysis involved primary interviews, surveys, and vendor briefings. The
data gathered as a result of these processes were validated through experts' opinions.
Exhibit 1: Market Research Methodology
Source: Technavio Research
Global Enterprise
ContentManagement (ECM)
Software Market2015-2019
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
14/74
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
Based on the research results and technical insights thus gathered, Technavio analysts have
provided a comprehensive analysis of the varied aspects of the market. The impact of global
economic conditions and other macroeconomic indicators was also considered when assessing
the market.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
15/74
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
05. Introduction
ECM is a set of tools used to manage critical business content in an organization. It manages all
types of business content, from simple documentation to interactive real-time video. ECM solutions
enable the management of business information throughout the document and content life cycle
from creation to disposition. ECM solutions consist of various modules that help organizations to
effectively manage content related to business processes and workflows. In addition, the cloud
computing model for ECM has succeeded in changing the deployment of ECM solutions from a
capital expenditure model to a pay-per-use subscription model, which provides greater agility
and cost savings for organizations.
Many companies across the globe have realized the value of the on-demand deployment model
through the cloud and are adopting the solution at an impressive rate and with measurablesuccess because of its lower costs and shared-services model. The cloud model for ECM allows
user organizations to reduce their IT resource requirements for low-value activities such as software
maintenance, software upgrades, patching and maintenance, and license renewals.
The global ECM software market is expected to witness significant growth during the forecast
period. The majority of the demand comes from the Americas, which accounted for more than
50% share of the market revenue in 2014. EMEA and APAC are also experiencing promising growth,
and are expected to grow rapidly in the near future. The value of the global ECM software market
is expected to reach $11.61 billion by 2019, growing at a CAGR of 13.66% during the forecast
period.
With the organizations going global, the customer base has increased exponentially, which has
led to more communication between enterprises and their customers. As most communication
happens in the form of documents such as letters, statements, bills, and marketing materials, a
large quantity of documents are created and delivered. ECM solutions enable organizations to
share documents, information in real time, and provide solutions for any issues in a short time
frame.
The cost of an ECM solution includes the costs of licensing, system design, customization,
implementation, and maintenance. After purchasing the license, organizations also need to hire
experienced personnel to efficiently implement and maintain the ECM solution. Moreover,
enterprises need to train their employees to use the application efficiently. In addition, post
implementation, ECM solutions need to be upgraded according to current market trends, which
is one of the major challenges in terms of cost for organizations.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
16/74
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
In the last few years, many SMEs have become increasingly aware of the significance of ECM
software and have started adopting and implementing it more widely. As their business grows,
SMEs become more focused on having complete visibility of their operational performance and
knowledge about its impact on their business. ECM helps organizations to manage content and
documentation at a lower cost and maintains records in a systematic way for future efficient use.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
17/74
1
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
06.Market Landscape
06.1 Market OverviewOrganizations are focusing on investing in ECM solutions because of the solutions' ability to
effectively and efficiently capture, store, manage, and deliver enterprise content. Information
records are corporate assets, which if lost could be dangerous for an organization's future viability.
Therefore, the creation and management of information assets that are authentic, reliable, and
accessible is essential. Moreover, organizations need to keep track of the entire life cycle of a
document to comply with regulatory requirements.
An ECM solution consists of the following components:
Exhibit 2: Types of ECM Component
Source: Technavio Research
The other components include document compositions, web and content analytics, email
management, e-forms, search contents, and information archiving.
ECM
DMS
WCM
DCC
RecordsManagement
DocumentImaging
BPM
OtherComponents
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
18/74
1
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
06.2 Market Size and Forecast
The global ECM market was valued at $6.12 billion in 2014 and is forecast to reach $11.61 billion
by 2019, growing at a CAGR of 13.66% during the forecast period.
Factors such as the increased need to address security issues and growing demand from
emerging countries are expected to foster market growth in the coming years. ECM software
solutions are used in the BFSI, government, healthcare, entertainment, retail, commercial, and
enterprise sectors among others to provide better visibility and management of content. Many
organizations have started to adopt ECM solutions to enhance overall productivity.
Exhibit 3: Global ECM Software Market 2014-2019 ($ billions)
Source: Technavio Research
Based on current market trends and drivers, it is expected that the global ECM software market
will achieve a growth rate of 13.94% by the end of forecast period. ECM solutions enable
enterprises to increase their work efficiency and ROI. They also help to lower operational costs and
enhance profitability, thereby leading to the overall growth of the organization.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
19/74
1
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
06.3 Five Forces Analysis
Threat of Rivalry
(High)
Competition among theexisting players is high andthey compete to provideECM solutions with better
features.
Bargaining Power ofSuppliers
(Moderate)
The bargaining power ofsuppliers is moderate as themarket consists of a largenumber of vendors and
suppliers.
Bargaining Power ofBuyers
(High)
There are numerous optionsavailable in the market,
hence the bargaining powerof buyers is high.
Threat of New Entrants
(High)
The probability of new playersenter ingthis market is highbecause of advances in
technology give new entrantsthe ability to provide solutions
at competitive prices.
Threat of Substitutes
(Moderate)
Customers can use traditionalin-house management
systems. Hence, the threat of
substitutes is moderate.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
20/74
1
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
Key
The impact of the five forces is graded on the basis of the intensity and duration of their influence
on the current market landscape. The magnitude of the impact has been categorized as
described below:
Low - Negligible or no impact on the market landscape
Moderate - Medium-level impact on the market
Moderately High - Significant impact on the growth of the market
High - Very high impact, with radical influence on the growth of the market
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
21/74
1
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
07.Market Segmentation by Deployment Model
The global ECM software market can be segmented on the basis of deployment model into the
following:
Cloud-based ECM
On-premises ECM
Cloud-based ECM
Cloud-based ECM provides organizations with the flexibility of storing and accessing data content
quickly with no additional expenditure on servers and system integrators. It is preferred over the
on-premises model because of the growing demand for cloud technology and the need to
reduce operational costs.
On-premises ECM
In the on-premises model the software is purchased and installed on the user enterprise's server.
This method requires more maintenance, but is highly secure and easy to manage.
Exhibit 4: Global ECM Software Market by Deployment Model 2014
Source: Technavio Research
The cloud ECM segment accounted for 9.34% of the market share in 2014 and is expected to grow
rapidly by 2019. Many vendors have started delivering ECM solutions on the cloud to cater to the
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
22/74
1
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
growing demand from enterprises. Corporate IT departments can implement the solution at low
cost as the software is maintained at the vendor's data center and can be accessed on a
subscription basis without the need for any software installation at the premises of the user.
In 2014, the on-premises ECM segment accounted for 90.66% of the global market. This model is
more expensive than the cloud deployment model as it requires end-users to have a software
license and install in-house hardware. The model provides options for customization and high data
security, but it is likely to register a declining growth rate during the forecast period.
Exhibit 5: Global ECM Software Market by Deployment Model 2014-2019 ($ billions)
Source: Technavio Research
The global cloud ECM software market was valued at $0.57 billion in 2014 and is expected to
reach $1.26 billion by 2019, growing at a CAGR of 17.06%. The BFSI sector in APAC is at the forefront
of adopting the cloud deployment model.
The global on-premises ECM software market was valued at $5.55 billion in 2014 and is expected
to reach $10.35 billion by 2019, growing at a CAGR of 13.29%. Rapid growth, an increase in M&A,
and product diversification have made the market highly competitive, so vendors have to
constantly innovate to gain or maintain market share.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
23/74
1
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
Exhibit 6: Global ECM Software Market by Deployment 2014-2019
Source: Technavio Research
The revenue generated by the on-premises ECM segment is expected to decline during the
forecast period, and by 2019 the segment will hold a market share of 89.18%. Companies that do
not have the expertise to maintain their own IT infrastructure prefer to outsource their IT-related
activities to third-party service providers.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
24/74
1
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
08.Market Segmentation by Component Type
08.1 Global ECM Software Market by Component Type 2014The DMS and WCM segments together held a market share of more than 40% in 2014, and they
will post rapid growth during the forecast period and continue to dominate the market.
Exhibit 7: Global ECM Software Market by Component Type 2014
Source: Technavio Research
The DMS segment accounted for 22.27% of the market share in 2014 and is expected to grow
rapidly by 2019
The WCM segment accounted for 18.68% of the market share in 2014 and is expected to grow
moderately during the forecast period
The DCC segment accounted for 15.86% of the market share in 2014 and is expected to grow
at a moderate pace
The records management segment accounted for 12.52% of the market share in 2014 and isexpected to witness less growth during the forecast period
The document imaging segment accounted for 11.51% of the market share in 2014 and is
expected to grow slowly by 2019
The BPM segment accounted for 10.67% of the market share in 2014 and is expected to grow
rapidly by 2019
The other components segment accounted for 8.49% of the market share in 2014
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
25/74
1
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
08.2 Global ECM Software Market by Component Type 2014-2019
Exhibit 8: Global ECM Software Market by Component Type 2014-2019
Source: Technavio Research
The DMS segment has the highest share in the global ECM software market and is expected to
account for 22.41% of the market in 2019. One of the key factors contributing to the growth of this
segment is the increasing demand from SMEs. Documents are used in key business areas in every
organization, whether they are commercial, governmental, non-profit, or any other type of
organization. Documents contain business information that links all the business functions of an
organization and thus they are a constituent part of business processes.
The WCM segment is growing at a higher rate than the overall ECM software market. Some of the
major drivers of this segment are the increasing importance of data-rich Internet applications,
increasing adoption of contextual content management, and increasing focus of companies on
consumer-centric marketing.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
26/74
1
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
The DCC segment is expected to account for 15.96% of the global ECM software market by 2019.
The dynamic nature of the business environment is encouraging organizations to implement DCC
platforms to remain competitive in the market. Also the adoption of cloud computing has resulted
in a lowering of the implementation cost DCC solutions. This will encourage SMEs to adopt such
solutions, which will further enhance the growth of the market.
The records management segment is expected to account for 12.42% of the global market by
2019. This segment is driven by increasing demand from companies that wish to improve their
business processes, automate procedures, and reduce costs. In addition, the need to comply with
various government regulations are expected to drive the growth of the market.
The share of the document imaging segment will decline slightly during the forecast period.
Document imaging management systems are used across industries to effectively manage
documents for increased ease and process efficiency. The document imaging management
market in the US is dominated by financial companies, which occupy a major share of the market.
However, document imaging management in the Healthcare industry is growing at a faster rate,
and healthcare companies will be a powerful driver of the market by 2019.
The BPM segment is expected to account for 10.79% of the global market by 2019. BPM is used by
organizations for assigning work tasks, content delivery, and auditing of data content and various
other tasks.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
27/74
2
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
09.Market Segmentation by End-user
The global ECM software market is categorized into the following end-user segments:
09.1.1
Major Users
BFSI
Government
Healthcare
BFSI
The BFSI sector is under strict regulatory and legal pressure to maintain both physical and
electronic records to comply with regulations. Any violation in compliance by BFSI companies can
lead to penalties and could damage their corporate image, eventually leading to the loss of
market value. This has forced many financial services companies to intensify their focus on ECM.
Government
The government sector is also a key end-user of ECM software solutions. Many countries worldwide
have implemented FOI legislation. The establishment of such laws requires government agencies
to maintain a record of relevant documents and produce them as and when required. The need
for transparency in government agencies continues to push ECM implementation in the
government sector.
Healthcare
Healthcare providers are increasingly using ECM solutions to address increasing regulatory
compliance and economic costs. Intensifying competition to provide superior quality care and
services at a reduced cost has forced healthcare providers to implement content management
solutions.
09.1.2
Other Notable Users
Education
Legal
Consumer goods
Manufacturing
Media and entertainment
Retail
Telecom and IT
Transportation
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
28/74
2
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
The education and legal sectors are among the other notable end-users in the global ECM
software market. The growth of the education services sector is encouraging many education
service providers to implement ECM solutions to deal with the huge volumes of information stored
in universities.
Legal firms are increasingly using ECM solutions to comply with legal requirements by keeping
track of all legal transactions and managing the associated risks. As a result of the exponential
increase in information flowing over the Internet, the risk of losing critical content is higher than
before. The ability of ECM solutions to automate the capture of documents for future use in
litigation and legal compliance is pushing many legal firms to adopt ECM solutions. Market
Segmentation by Geography
09.2 Global ECM Software Market by Geography 2014The Americas accounted for the majority of the market in 2014 with a share of 52.36%. While it will
witness declining growth during the forecast period, it will continue to dominate the market with
a share of 51.08% in 2019.
EMEA accounted for a market share of 32.57% in 2014 and will register a moderate growth rate
because of the high adoption of ECM software solutions by the BFSI sector.
APAC accounted for a market share of 15.07% in 2014. However, the region will, increase its market
share and post significant growth by 2019.
Exhibit 9: Global ECM Software Market by Geography 2014
Source: Technavio Research
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
29/74
2
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
Exhibit 10: Global ECM Software Market by Geography 2014-2019
Source: Technavio Research
09.3 Global ECM Software Market by Geography 2014-2019
The Americas recorded revenue of $3.2 billion in 2014 and is expected to reach $5.93 billion by
2019, growing at a CAGR of 13.1%. The high adoption of cloud ECM is the major growth driver of
this market.
The market in EMEA was valued at $1.99 billion in 2014 and will reach $3.8 billion by 2019, growing
at a CAGR of 13.76%. EMEA is expected to account for 32.71% of the global market by 2019. The
UK and Germany are the major revenue-generating countries in the region. APAC realized
revenue of $0.92 billion in 2014 and is expected to realize $1.88 billion by 2019, growing at a CAGR
of 15.33%. Increased investments in the SME sector in the adoption of ECM solutions will help the
region increase its market share to 16.21% by 2019.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
30/74
2
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
Exhibit 11: Global ECM Software Market by Geography 2014-2019 ($ billions)
Source: Technavio Research
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
31/74
2
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
10.Key Leading Countries
10.1 US
Due to the presence of many major ECM solution vendors in the US, the country is considered to
be the leader in the global ECM software market. It accounted for a market share of 35-37% of
the global ECM software market in 2014. The large volume of data generated by enterprises
applications is one of the major drivers in this market.
10.2 Germany
The presence of many large-scale industries has made Germany a leading country in the global
ECM software market. It accounted for a market share of 18-20% of the global ECM software
market in 2014. The need to reduce the time taken for service delivery is driving the market in
Germany.
Major Driver
Large Volume ofData Generated by
Enterprises
Major Challenge
Intense Competition
Major Trend
Growing M&A amongVendors
US
35-37%
Japan
8-10%
Germany
18-20%
Brazil
10-12%
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
32/74
2
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
10.3 Brazil
The increasing importance of effective content management is driving the ECM software market
in Brazil. The country accounted for a market share of 10-12% of the global ECM software market
in 2014. However, concerns about the privacy of data, especially in cloud infrastructure, poses a
significant challenge to this market's growth.
10.4 Japan
In Japan, the market is witnessing high growth because of the need to effectively manage
corporate assets and the growth in the services sector have driven enterprises to invest heavily in
ECM to sustain their business growth and improve productivity. The market in Japan accounted
for a share of 8-10% of the global ECM software market in 2014.
Major Driver
Need to ReduceService Delivery Time
Major Challenge
Managing RegulatoryCompliance
Major Trend
Growing Adoption ofCloud ECM
Major Driver
Effective ContentManagement
Major Challenge
Data SecurityConcerns
Major Trend
Support fromGovernment Sector
Major Driver
EffectiveManagement ofCorporate Assets
Major Challenge
High Cost ofImplementation
Major Trend
Entrance of ForeignPlayers
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
33/74
2
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
11.Buying Criteria
Parameter Details Customer Segments Significance Attached
Security
The ECM solution should
provide effective security
features to protect
against unauthorized
access and prevent
alteration or deletion of
content.
BFSI
Government
Healthcare
Scalability
The ECM solution should
be able to provide all
content management
features as well asadditional features
depending on
requirements.
BFSI
Government
Healthcare
Compatibility
The ECM solution should
have the capability to
integrate with pre-existing
technologies and third-
party tools to process
documents.
BFSI
Government
Healthcare
Cost
The ECM solution should
be cost-effective for
adoption by a variety of
organizations.
BFSI
Government
Healthcare
Key
The impact of the buying criteria is graded on the basis of the intensity and duration of their
influence on the current market landscape. The magnitude of the impact has been categorized
as described below:
Low - Negligible or no impact on the market landscape
Moderate - Medium-level impact on the market
High - Very high impact, with radical influence on the growth of the market
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low High1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
34/74
2
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
12.Market Growth Drivers
Some of the major drivers in the global ECM software market are:
Need to Increase Productivity
Need for Effective Time Management
Enterprises Going Green
Increased Demand from BFSI Sector
Need to Increase Productivity
An ECM solution increases productivity and efficiency and also provides secured document
retention and backup recovery. Organizations are seeking systems that can manage files and
documents in a systematic manner. In addition, they are focusing on streamlining business
processes and increasing efficiency. An ECM solution helps organizations to control and manage
documents in order to respond more quickly to business changes as they occur. To transform their
current business activities into more streamlined processes, organizations are increasingly
adopting DCC solutions that reduce costs, increase productivity, and reduce risk as a means to
become more responsive to the changing business environment.
Need for Effective Time Management
An ECM solution saves time through improved data handling, which allows organizations to
provide an immediate response to information requests and auditor requests. Retrieval becomes
an issue when the volume of documents is huge. ECM can enable organizations to find
documents and files in seconds rather than hours. Moreover, the volume of semi-structured and
unstructured content is rapidly increasing in organizations, particularly in the BFSI and healthcare
sectors. Therefore, organizations are under increasing pressure to set up and maintain an efficient
system for content retrieval.
Enterprises Going Green
Organizations are moving toward the paperless office concept to reduce their environmental
impact. The vast use of paper in business affects the environment in many ways. In general, the
planet's natural resources are being consumed faster than they can be replenished. More trees
are cut down every year than planted and forests worldwide are disappearing at a startling rate.
Also, paper processing and recycling produces chemical waste that enters into the ecosystem
via the ground or rivers and oceans. Thus the earths freshwater supply is greatly affected by
contaminants and so is the marine environment. The use of a DMS enables organizations to
replace printing and manual filing with electronic processes to reduce and eliminate paper
consumption and waste, and thereby reduce adverse impacts on the environment.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
35/74
2
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
Increased Demand from BFSI Sector
The volume of content created, published, and shared within organizations is growing on daily
basis. An exponential rise in the volume of data and an increasing number of document input
channels is making it more difficult than ever for financial services organizations in particular to
manage critical information. The volume of data increases as organizations expand their
operations across nations and venture into new fields. Information records are corporate assets,
which if lost could threaten an organization's future viability. Therefore ECM solutions are
increasingly being adopted by the BFSI sector because they provide organizations with a platform
for managing and delivering information across an enterprise. They also help to reduce costs,
enable document collaboration, reduce loss of documents, and provide stakeholders with more
timely access to information.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
36/74
2
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
13.Drivers and their Impact
Driver Impact on Key Customer Category
BFSI Government Healthcare
Need to Increase
Productivity
Need for Effective Time
Management
Enterprises Going Green
Increased Demand from
BFSI Sector
DriverImpact on Region
Americas EMEA APAC
Need to Increase
Productivity
Need for Effective Time
Management
Enterprises Going Green
Increased Demand from
BFSI Sector
Key
The impact of the drivers is graded on the basis of the intensity and duration of their influence on
the current market landscape. The magnitude of the impact has been categorized as described
below:
Low - Negligible or no impact on the market landscape Moderate - Medium-level impact on the market
High - Very high impact, with radical influence on the growth of the market
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low H
1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low H
1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low H
1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low H
1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low H
1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low H
1 2 3 4 5
Low High1 2 3 4 5
Low High1 2 3 4 5
Low H1 2 3 4 5
Low High
1 2 3 4 5
Low High
1 2 3 4 5
Low H
1 2 3 4 5
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
37/74
3
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
14.Market Challenges
Some of the major challenges facing the global ECM software market are:
High Cost of Content and Record Management
Complexity of Various File Formats
Data Security Concerns
Lack of Awareness about Content Management
High Cost of Content and Record Management
The deployment of an ECM solution involves a very complex and costly process to define
requirements, and implementing a complete traditional ECM solution takes a very long time. This
increases the criticality of the process because once the deployment has started it becomes very
costly to make any further changes. It also requires expensive additional infrastructure, complex
programming, and extra time and money to ensure data integration and data quality. In addition,
most vendors charge extra for software updates that deliver improved features. Moreover, some
vendors force end-users to purchase updates by refusing to provide technical support if they have
not purchased the latest version.
Complexity of Various File Formats
Many organizations have concerns about the effectiveness of the collaboration between
different file formats. Employees usually save documents in their respective systems and in various
available file formats. The file format used by one employee can be different from that used by
another. Hence, opening the required file in a different system can become a difficult task.
Moreover, the exponential increase in the volume of enterprise documents is making it difficult for
organizations to control costs, improve responsiveness, and integrate business processes and
applications. The enterprise documents of any organization are corporate intelligence and are
compiled in a variety of formats such as text, images, video, presentations, and graphics. The
huge volume of data in different formats makes ECM solutions less effective when dealing with
different data types.
Data Security Concerns
Enterprises are always concerned about their data security and related issues when using ECM
solutions. This concern is greater when the tool is installed using the SaaS-based model. During the
deployment of SaaS-based ECM solutions, the data resides in the cloud servers of the vendor,
which increases the risk of data mishandling. In a multi-tenant model, there is a higher risk of
information leaks, which could lead to misuse or manipulation of data. For organizations, the
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
38/74
3
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
security of data is a vital aspect of cloud infrastructure and applications. In addition, many
enterprises are concerned about data loss and misuse by the IT professionals who install the tools.
Lack of Awareness about Content ManagementBoth large enterprises and SMEs face several challenges caused by poor content management,
including unnecessary expense due to large amounts of duplicated data and administration of
legacy systems. However, enterprises are still lagging behind in terms of understanding the benefits
of ECM and, most importantly, they do not know how to use it effectively to improve their content
retrieval process. However, market vendors and some large organizations have begun to provide
education and training in such solutions to employees, suppliers, and distributors.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
39/74
3
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
15. Impact of Drivers and Challenges
Key
The impact of the drivers and challenges is graded on the basis of the intensity and duration of
their influence on the current market landscape. The magnitude of the impact has been
categorized as described below:
Low - Negligible or no impact on the market landscape
Moderate - Medium-level impact on the market
Moderately High - Significant impact on the growth of the market
High - Very high impact, with radical influence on the growth of the market
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
40/74
3
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
16.Market Trends
Some of the major trends in the global ECM software market are:
Increased Adoption by SMEs
Emergence of Hybrid and Cloud-based ECM Solutions
Integration with Mobile and Tablet Devices
Increased Demand for Workflow Software Solutions
Increased Adoption by SMEs
In the past, SMEs had limited options when adopting a system that would ensure optimal business
performance because they did not require, or could not afford, all the features of enterprise-class
software systems. Their options were limited to freeware, low-end, or open-source solutions that
mainly focused on server or network monitoring. In recent years, many SMEs have become
increasingly aware of the benefits of ECM software and are looking for complete visibility of
business operations. This trend has created an opportunity for ECM solution vendors to develop
new versions of their products and attract SMEs, and thus improve their presence in this market.
Emergence of Hybrid and Cloud-based ECM Solutions
Technological developments in cloud computing and mobile technology have led to advances
in ECM practices. Cloud-based ECM is adopted by organizations that want to place some
content in the cloud without compromising the security of their organizational content and it also
saves costs. Organizations are still in the early stage of this technological shift as much of their
focus has been on the private cloud and virtualization. However, some organizations have set up
their own data centers for moving their mission-critical applications to the cloud. In addition,
hybrid ECM is a suitable solution for cloud-based applications as mobile users can enhance
collaboration without disturbing existing production applications.
Integration with Mobile and Tablet Devices
A greater number of business applications and advances in technology have made the use of
mobile devices for ECM popular among a large number of enterprises. In today's mobile-centric
world, organizations are increasingly adopting mobile document collaboration technology to
ensure that users can access and collaborate on content and business documents anytime and
anywhere using any device. A variety of applications and services are available for mobile
content access and collaboration, which enable employees to collaborate in real time and work
more effectively. In addition, smartphones and tablets have touch-based user interfaces, location
support, broad network connectivity, video support, and VoIP, which enable organizations to
better communicate, collaborate, socialize, create, and consume business content and
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
41/74
3
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
documents over mobile devices. Mobile applications have transformed the Internet from a web-
centric to an app-centric model. These mobile tools are being provided by organizations to their
employees at work to drive their satisfaction and productivity.
Increased Demand for Workflow Software Solutions
As technologies evolve and support teleworking trends, more employees are working from home
than ever before. This is driving the demand for electronic workflow software. Businesses that use
electronic workflow solutions will be able to ensure performance is not slowed down because of
delayed approval processes. Since the solutions allow decision makers to digitally sign off on
operations, they support the mobile workforce without raising any productivity issues. The workflow
software manages the flow of engagement and document information through various steps. The
option of having a central control panel to monitor and facilitate engagement in a digital world
will become increasingly important in the coming years.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
42/74
3
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
17. Trends and their Impact
Key
The impact of the trends is graded on the basis of the intensity and duration of their influence on
the current market landscape. The magnitude of the impact has been categorized as described
below:
Low - Negligible or no impact on the market landscape
Moderate - Medium-level impact on the market
High - Very high impact, with radical influence on the growth of the market
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
43/74
3
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
18.Vendor Landscape
18.1 Competitive ScenarioThe global ECM software market is highly fragmented due to the presence of numerous small and
large vendors. As a result of increased competition, the market has been witnessing consolidation
where vendors are providing additional features and smaller entities are being acquired by or
merged with major players in order to remain competitive in the market. Several factors such as
the emergence of cloud computing, mobile solutions, social collaboration, and the need for large
vendors to strengthen their product portfolios are encouraging this consolidation.
In order to increase their customer base, vendors in the global ECM software market have
increased their focus on building solution packages. Pure-play vendors are innovative and
continually respond to customer requirements. This enables them to compete with the larger
vendors more effectively and the result is intense competition in the market. However,
consolidation and attrition are anticipated in the near future, which will make it harder for
organizations to select the right cloud-based ECM solution to meet their requirements.
It has been observed that established vendors such as IBM, EMC, Microsoft, OpenText, Oracle,
and HP are placing an emphasis on maintaining and growing their offerings to provide customers
with new value-added services and drive revenue opportunities at the same time.
Leading Vendors Analysis 2014
EMC
EMC has been experiencing a declining growth rate in the market over the past few years, while
its competitors are showing a strong growth rate. To address this issue, the company has formed
the Information Intelligence Group and, under a new leadership team, is developing cloud
content management and industry solutions. In 2010, the company acquired Greenplum, which
specializes in data warehouses and analytics and has more than 100 customers, including OMX,
NYSE Euronext, Skype, Equifax, and T-Mobile USA. This acquisition has helped the company to
significantly expand its client base.
IBM
IBM competes in the global ECM software market through two channels. First, the company
acquires and develops document management solutions and then sells them, and second, it
designs and implements its own ECM solutions through its Global Services Consulting division. Its
ECM offering is based on its FileNet DMS and its complementary software solutions. To cater to
organizations' document collaboration requirements, IBM offers the Lotus Connections platform,
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
44/74
3
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
which includes wikis, blogs, user profiles, and other social networking capabilities, and is one of
the fastest growing software solutions developed by the company. The company's Lotus Quickr
application enables organizations to develop platforms to edit and share document-centric
content, such as Word and PowerPoint files. IBM can leverage its strong base of existing Lotus
customers to enhance its presence in the market. Also, IBM can focus on companies that are not
using Microsoft's SharePoint but are willing to move to social business software and greater
collaboration.
Microsoft
Microsoft offers SharePoint, a group of software solutions for collaboration, file sharing, and web
publishing. SharePoint is Microsoft's fastest growing server software product and combines ECM
with social networking features. The company has also introduced SharePoint 2010 with advanced
features to cater to the needs of SMEs. The company's SharePoint solution helps organizations to
handle document collaboration well and also offers integration with portal, document, WCM,
business intelligence, enterprise search, social, and application development capabilities in a
single offering. Microsoft SharePoint offers good integration with other Microsoft Office products
such as Outlook and Exchange for email and calendaring and Lync for unified communications.
With the release of SharePoint 2013, the company added sync and share capabilities with SkyDrive
Pro. The company is rapidly developing SharePoint as the portal of choice for team collaboration
and document sharing.
OpenText
The company's core offering is the OpenText ECM Suite, which effectively satisfies the content
management needs of organizations across various verticals. It focuses on enhancing life cycle
management, optimizing transactional content processes, and improving engagement through
more effective use of business content. The company's ECM suite includes various components
such as document management, collaboration, records management, email management,
archiving, WCM, digital asset management, social media, customer communications
management, portal, capture, business process management, and case management.
Oracle
Oracle offers the WebCenter Content solution, which incorporates the Oracle ECM Suite 11g. The
company made a significant move toward enhancing its web management capabilities with the
acquisition of FatWire Software in June 2011. This acquisition provides Oracle with features and
functionality that focus more on organizations' marketing departments than on their IT
departments. The company's WebCenter portfolio is made available to all of its core products
including Siebel and PeopleSoft, thus providing them with strong ECM functionality. However, the
company lacks strong archiving and compound document publishing capabilities.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
45/74
3
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
18.2 Other Prominent Vendors
Company Description
Adobe Global diversified software company
AlfrescoGlobal core ECM player with cloud-based content
management offerings
EPiServer Provider of WCM and online community platforms
Ever Team Integrated ECM solution provider
FabasoftDeveloper of software and provider of cloud services to
the public and private sectors across the globe
HP Global IT hardware and software provider
Hyland Software Global provider of cloud-based ECM software solutions
Laserfiche Global content management solutions provider
M-Files On-premises and cloud DMS provider
Newgen Software Technologies Global computer software solutions provider
Perceptive Software Global content management solutions provider
Saperion Global ECM solutions provider
SDLGlobal provider of translation services for multilingual
content
Software Innovation
Develops and sells ECM and information management
software built on the Microsoft SharePoint and Office
platform
SpringCM Global cloud-based ECM solutions provider
SunGard iWORKS Offers business process and ECM solutions
Systemware Global ECM solutions provider
Xerox Global document management solutions provider
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
46/74
3
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
19.Key Vendor Analysis
19.1 EMC
19.1.1
Key Facts
Company Details Description
Stock Listings New York Stock Exchange
Ticker Symbol EMC
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
47/74
4
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
19.1.2
Business Overview
EMC was established in 1979 and is headquartered in the US. It offers data storage, information
security, virtualization, analytics, cloud computing, and other products and services that enable
businesses to store, manage, protect, and analyze data. It operates in five different segments such
as information storage, VMware virtual infrastructure, RSA information security, information
intelligence group, and pivotal.
The company offers enterprise storage systems and software deployed in storage area networks,
networked attached storage, unified storage combining both object storage andor direct
attached storage environments, as well as providing backup and recovery, disaster recovery, and
archiving solutions.
The company also offers information security solutions that are engineered to combine agile
controls for identity assurance, fraud detection, and data protection. It operates in more than 86
countries by employing more than 60,000 people worldwide. It earned revenue of $23,222 million
in 2013.
19.1.3
Business Segmentation by Revenue 2013
Exhibit 12: EMC: Business Segmentation by Revenue 2013
Source: Technavio Research
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
48/74
4
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
19.1.4
Business Segmentation by Revenue 2012 and 2013
Exhibit 13: EMC: Business Segmentation by Revenue 2012 and 2013 ($ millions)
Source: Technavio Research
19.1.5 Geographical Segmentation by Revenue 2013
Exhibit 14: EMC: Geographical Segmentation by Revenue 2013
Source: Technavio Research
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
49/74
4
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
19.1.6
Business Strategy
Operational strategy
The company expects to invest in various technologies, including cloud computing, big data, and
IT, and to innovate in its R&D center worldwide. It plans to expand its product portfolio, thereby
increasing its customer base. The main aim of the company is to be the global leader in
virtualization and cloud infrastructure.
19.1.7
Recent Developments
Company Details Description
Key Partnerships January 2014: Enters into a partnership with Lockheed
Martin to jointly develop its market in the Israeli industry
Key Mergers and Acquisitions
May 2014: Enters into an agreement to acquire DSSD
February 2014: Completes the acquisition of AWS
Holding, paying approximately US$1.8 billion in cash
July 2013: Acquires Aveksa, a provider of cloud-based
services
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
50/74
4
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
19.1.8
SWOT Analysis
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
51/74
4
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
19.2 IBM
19.2.1 Key facts
Company details Description
Stock listing New York stock exchange
Ticker symbol
IBM
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
52/74
4
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
19.2.2
Business overview
IBM is one of the largest vendors in the global big data services market. The company offers various
types of hardware, software, consulting, and infrastructure services. Its offerings find applications
in various sectors such as aerospace and defense, banking, consumer products, electronics,
healthcare, media and entertainment, retail, education, and government.
IBM's R&D operations differentiate it from its competitors. It annually invests about $6 billion in R&D.
The company conducts its research works with clients and business units through 12 global labs.
For 2013, the company spent about $6,226 million on R&D. IBM registered the highest number of
US patents for the 21st consecutive year in April 2013. Its range of patents represents a diverse
range of inventions.
As of December 31, 2013, the companys manufacturing and development facilities in the US has
about 18 million square feet of floor space, of which 16 million is owned and 2 million is leased.
Besides this, it has similar facilities in 15 other countries, wherein, of the total 6 million square feet of
floor space, 2 million is owned and 4 million is leased.
19.2.3
Business segmentation
The company conducts its business operations through the following five segments: global
technology services, global business services, software, systems and technology, and global
financing.
Exhibit 15: IBM: business segmentation
Source: Technavio Research
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
53/74
4
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
IBM's global technology services segment offers IT infrastructure services and business process
services. This segment specializes in strategic outsourcing services, global process services,
integrated technology services, and technology support services. Its global business services
segment offers professional and application outsourcing services, and specializes in consulting
and systems integration and application management. Through its software segment, the
company offers middleware and operating systems software. Its Systems and Technology
segment provides computing and storage solutions, including servers, disk and tape storage
systems and software, semiconductor technology and products, packaging solutions,
engineering and technology services, and retail store solutions. IBMs global financing segment
offers services such as commercial financing, client financing, and remanufacturing and
remarketing.
19.2.4
business segmentation by revenue
The company generated revenue of $99,751 million in 2013.
Exhibit 16: IBM: business segmentation by revenue 2013
Source: Technavio Research
IBM's other segments, including corporate and other operations, accounted for 1% of the totalrevenue.
EMISPDF in ilabs02 from 182.72.201.162 on 2016 01 05 11:02:07 GMT. DownloadPDF.
Downloaded by in-ilabs02 from 182.72.201.162 at 2016-01-05 11:02:07 GMT. EMIS. Unauthorized Distribution Prohibited.
-
7/26/2019 Global Enterprise Content Management ECM Software Market 2015-2019.pdf
54/74
4
Global Enterprise Content Management (ECM) Software Market2015
Global Enterprise Content Management (ECM) Software Market
2015-2019
19.2.5
Business segmentation by revenue 2013
Exhibit 17: IBM: business segmentation by revenue 2013
Source: Technavio Research
19.2.6 Business segmentation by revenue 2012 and