giving better service
TRANSCRIPT
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GIVINGBETTER service
MUHAMMAD ARI RIFKI – NIK 152163
DIVISI CUSTOMER CAREPLASA TELKOM JAKUT
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• PERSONAL SERVICE•BETTER CUSTOMERS• CURRENT SITUATION•ROOM FOR IMPROVEMENT•REVIEW
OUTLINE
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PERSONAL SERVICE is about MAKING the CUSTOMER feel like
they’re DOING BUSINESS WITH a HUMAN,not a company.
PERSONAL SERVICE
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A few years ago, a survey by Genesys asked more than 9,000 consumers about what mattered to them most when it came to
doing business with companies.
“ BETTER HUMAN SERVICE. ”
of them– said
Source: https://www.groovehq.com/support/delivering-personal-customer-service
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It’s a simple concept, but incredibly valuable. Why?
Because when customers feel like they’re getting personal service, they become
BETTER CUSTOMERS.
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BETTER CUSTOMERS
Buy more
Tellmore
Draw morecustomers
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of customers are “very” or “extremely” likely to do business with a company because of their reputation for strong
customer service.
In fact, another study found that
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ROOM FOR IMPROVEMENT
KNOWLEDGE
HOW TO TALK WITH CUSTOMER
CALMNESSHOW TO CONTROL
CONVERSATION
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HOW TO IMPROVE
SPEAK CLEARLY TALK SUFFICIENTLY
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REVIEW• GIVE A CLEAR ANSWER AND INFORMATIONS• BE A GOOD LISTENER FOR OUR CUSTOMERS• FOLLOW THE S.O.P
• BUY MORE• GIVE GOOD REVIEW• DRAW MORE CUSTOMERS
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THANK YOU