girl guide biscuit information booklet final
TRANSCRIPT
2019 Information Booklet
#MoreThanABiscuit
- Girl Guides Australia -
Girl Guide Biscuit Guide 2019 page 2 of 15
Welcome to the 2019 Girl Guide Biscuit campaign information booklet! This year we are focusing on empowering girls and young women and highlighting how fundraising supports Guiding in this mission. We hope that this information booklet will provide you will all the information that you need for a fantastic year of biscuit sales and fundraising. Contents:
• Foreword by the Acting Chief Commissioner • Our 2019 Biscuit Range • State Biscuit Coordinators • Key Dates including Delivery Dates • Delivery Procedures including How to Track Your Order • PR Campaign • Campaign Resources Overview – PR, Social Media and Sales Kits • Hints and Tips for Biscuit Sales • Bunnings partnership • FAQs • Use of Sustainable Palm Oil
Additional Resources:
• ‘Tracking Your Biscuit Order’ booklet (TOLL delivery advice) • ‘Girl Guides and the Responsible Sourcing of Palm Oil’ information booklet (MBC) • Sales resources including posters and price displays (tents) • Letter/email template to parents/caregivers about biscuit fundraising • Letter/email template stall space request • Letter/email template to Bunnings store manager requesting stall space • Volunteer time confirmation note • Stall Check list • Sales Tally/Record Sheet • Recipe cards/sheets • PR DIY Kit for local media
Girl Guide Biscuit Guide 2019 page 3 of 15
Foreword from the Chief Commissioner
April 2019
Dear Leaders
Girl Guide Biscuits 2019
Thank you for joining the many Guiding Districts around
Australia who are taking part in the 2019 Girl Guide Biscuit
campaign. For many Districts this campaign is critical to
support their fundraising efforts.
Our range is back, packaged a little differently, but still tasting
the same ready for you to be creative with your marketing. It is
an excellent opportunity for you to arrange local events to sell
biscuits while showcasing what Guiding offers.
I am sure you will find the information in this Biscuit Kit
useful to help you make the 2019 Girl Guide Biscuit Campaign
successful as well as some hints on how to sell as many biscuits
as possible. I encourage you to involve the Guides in the District
in your Biscuit selling activities to build their entrepreneurial
skills.
I look forward to seeing your biscuit selling activities and the
entrepreneurial skills of our Guides in our social media.
If you have any questions, please contact your State Biscuit
coordinator.
Happy selling! Enjoy taking a Guiding into your community.
Best wishes
Rosemary Derwin
Chief Commissioner
Girl Guide Biscuit Guide 2019 page 4 of 15
Our Biscuit Range for 2019
Traditional Vanilla Biscuits
$3.50 RRP
Our Traditional classic vanilla biscuit, a long-time favourite of all
Girl Guide biscuit lovers. A crispy sweet – but not too sweet –
biscuit ideal for morning or afternoon tea. Great to use in cooking
and especially in our Girl Guide recipes.
Each packet has 230g of classic vanilla biscuits and there are 20 packets in a carton.
Mini Choc Chip Biscuits
$3.50 RRP
Our Mini Choc Chip biscuits are 20% chocolate chips and make the perfect bite sized
treat. With each crunchy bite, you taste the rich chocolate chips as they melt in your
mouth. A delicious snack to satisfy your sweet tooth!
Each box has 200g of mini choc chip biscuits so there are plenty to share with your family
and friends.
Each carton holds 12 boxes of the mini choc chip biscuits.
Buttery Shortbread (Gluten Free)
$4.00 RRP
A delicious butter shortbread with the benefit of being Gluten Free – it just
melts in the mouth! Popular with all shortbread fans so perfect for all
family and friends including those who are gluten-intolerant.
Each packet has 160g of gluten free butter shortbreads and there are 32 packets in a carton.
Girl Guide Biscuit Guide 2019 page 5 of 15
2019 State Biscuit Coordinators
Each State has a designated Biscuit Coordinator who can assist you with queries regarding the actual order that was placed for your unit.
State
State Biscuit Coordinators
Girl Guides NSW & ACT
Rose-Marie Salem (Accounts Administrator) Email: [email protected]
Girl Guides Northern Territory
Cathy Reeves (Administration Officer) Email: [email protected]
Girl Guides Queensland
Joanne Englefield (Retail Manager) Email: [email protected]
Girl Guides South Australia
Courtney Olley Email: [email protected]
Girl Guides Tasmania
Sue Davidson Email: [email protected]
Girl Guides Victoria
Clare McDade (Retail Manager) Email: [email protected]
Girl Guides Western Australia
Vicki Shiel Email: [email protected] Sasha Wasley (Communications Officer) Email: [email protected]
State Biscuit Coordinators can check the quantity of cartons ordered and the contacts given i.e. who receives the order and the address to where the order will be delivered. State Biscuit Coordinators are unable to make any changes to these details. Changes can be made once TOLL has sent an initial SMS or email to the contact listed. All queries regarding actual delivery dates and times can only be answered through the TOLL system – not by your State Biscuit Coordinator - once an SMS from TOLL has been received by the Unit’s delivery contact. Please see the booklet ‘How To Track Your Girl Guide Biscuit Order’ for a comprehensive guide on how your order will be delivered by TOLL and who to contact if any issues occur during the delivery process.
Girl Guide Biscuit Guide 2019 page 6 of 15
Girl Guide Biscuit Key Dates
The following is an overview of the key dates for our biscuit campaign. Please see the booklet ‘How To Track Your Girl Guide Biscuit Order’ for a comprehensive guide to the delivery process.
When? What’s happening?
5 April 2019 Deliveries commence in Northern Territory and Tasmania *
10 April 2019 Deliveries commence in Western Australia *
12 April 2019 Deliveries commence in South Australia *
23 April 2019 Deliveries commence in New South Wales *
18 April 2019 Deliveries commence in Queensland *
23 April 2019 Deliveries commence in NSW & ACT *
26 April 2019 Deliveries commence in Victoria *
1-31 May 2019 Official designated Girl Guide Biscuit Month **
* The delivery dates are indicative as advised by MBC and are subject to change. Please note TOLL may commence deliveries earlier than the scheduled date but will notify order recipients via SMS (or email) once the orders have reached the local TOLL hub and next when the order is due for delivery. ** This year there is no designated day for biscuit sales, we have May as our designated biscuit month. It is hoped that designating a month rather than a day will allow more flexibility for biscuit sales.
Best Before Dates for Girl Guide Biscuits The expected best before dates for each product are: Mini Chocolate Chip Biscuits 17/10/2019 to 23/11/2019 Gluten Free Shortbreads 16/10/2019 to 26/10/2019 Traditional Vanilla Biscuits 2/12/2019 to 14/01/2019 There is a range of Best Before Dates due to production being done over a time frame so please check the packet to confirm the Best Before Date for your biscuits.
Please note that the butter and chocolate chips in the Butter Shortbread (GF) and Mini Choc Chip biscuits respectively, are the reasons for the shorter shelf life compared to the Traditional vanilla biscuits.
Girl Guide Biscuit Guide 2019 page 7 of 15
Delivery Procedures 2019
Detailed information on Girl Guide biscuit deliveries including how to change delivery addresses and dates can be found in the “Tracking Your Biscuit Order” (2019 version).
Delivery Process
The delivery procedures for biscuit orders will be similar to the process for 2018. The individual orders will be packed into State deliveries and taken from MBC, our manufacturer, to the nearest Toll hub for distribution to Toll’s regional depots.
As each State delivery leaves the manufacturer, an email will be sent to the respective State Biscuit Coordinator to advise that their State orders have been despatched from MBC and have been collected by Toll. Once the orders have left the manufacturer all queries regarding deliveries must be directed to Toll.
On receipt into the Toll hub, Toll will send a message to the mobile number provided (or email if no mobile number given) for the order with a tracking (consignment) number and an expected delivery date. At this stage delivery options can be changed using Toll’s online system.
Once the order has left the regional Toll hub for delivery a second message will be sent with the expected delivery date and time. At this stage delivery options can be changed using Toll’s online system.
If no-one is on hand to accept the biscuit order, a card left delivery text or email will be sent. An alternative delivery option can be organised using the Toll online system.
If the delivery is delayed, a text or email will be sent and the delivery will be rescheduled for the next day. An alternative delivery option can be organised using the Toll online system.
MBC have confirmed that the delivery company will take away the pallets if required.
Issues
During delivery: If you have an issue regarding your delivery that cannot be solved using Toll’s online system MyToll.com, please contact a Toll customer service representative on 1300 865 547 and press Option 2.
Post-delivery: For all issues once you have received your order please contact the customer service department at MBC via email [email protected] stating the delivery name, address and mobile phone number given in the original order, details of the problem and include images of any damaged or faulty products. Please ensure that you copy your State Biscuit Coordinator into all emails that you send to MBC.
Girl Guide Biscuit Guide 2019 page 8 of 15
PR Campaign LBPR are the PR agency who ran our award-winning PR campaign in 2018 and they have been re-appointed to assist us in promoting our 2019 Girl Guide Biscuit campaign. The aims of our PR campaign are to assist Guides in selling biscuits by promoting the biscuits, raise the profile of Girl Guides in the media and build brand awareness on a national basis. The PR campaign will use editorial, digital and social media elements to motivate target audiences to buy biscuits. Media will be targeted with individual messages and campaign materials will be tailored to suit media outlets and location. A spokesperson is provided by each State Organisation to be the contact person for all media opportunities. LBPR will provide a dedicated email address for media contact. LBPR produce a mega media pack to cover media at national, regional and local levels. Part of the media pack includes a DIY PR kit for use by Leaders in their communities. Campaign theme for 2019 is … EMPOWERING GIRLS AND YOUNG WOMEN
To create awareness and promote engagement in our fundraising campaign, we focusing on how Guiding empowers girls and young women and we are showcasing Guides who are wonderful examples of the benefit of Guiding in personal lives and careers.
Local PR Media
What is local PR?
Local PR is any activity designed to raise the profile of your Girl Guide Unit with journalists in your area, and therefore the local community.
The purpose of a dedicated local PR campaign is to secure on-message editorial (free) media coverage in your local media – whether it’s a newspaper, radio station, TV station or website.
Securing coverage where your Girl Guide Unit is located geographically is invaluable – it will help raise your profile, build an interested audience and ultimately, sell lots of biscuits!
Girl Guide Biscuit Guide 2019 page 9 of 15
Campaign Resources Overview
Local PR Media Kit
A tailored Media Kit designed to assist you in generating local editorial media coverage is available online in the Leaders’ password protected section. It will include the following elements:
• A media release template • A photo call opportunity alert template • A tailored local media database • “How to” factsheets to help you engage with journalists
and secure media coverage including template email pitches, when to call/what to say, managing media requests, how to interview well, and how to speak to journalists.
Social Media Campaign Kit The Social Media campaign will focus on empowering girls and young women. A Social Media Strategy is being devised by LBPR in conjunction with GGA for use on all Guiding Social Media platforms. This will ensure the messages being promoted by National and State Social Media channels are consistent and in line with the PR objectives. A Social Media Resource Kit with suggested posts and images will be produced for Guides to use on their own Unit pages, groups or personal profiles. This will be available on the Leaders (password protected) section of the GGA website. Our hashtag for this campaign #MoreThanABiscuit represents that our biscuits are more than a tasty treat. It highlights that funds raised from biscuit sales go towards providing opportunities and activities to girls and young women. Followers will be asked to promote and share our hashtag #MoreThanABiscuit. Facebook: Girl Guides Australia (https://www.facebook.com/girlguidesaustralia/) Instagram: @girlguidesaustralia (https://www.instagram.com/girlguidesaustralia)
Sales Resource Kit
The sales resource kit will consist of promotional material (pictured on page 10) and include the following documents for use:
• Letter/email template to parents/caregivers about biscuit fundraising • Letter/email template to parents/caregivers requesting assistance • Letter/email template stall space request • Letter/email template to Bunnings store manager requesting stall space • Volunteer time confirmation note • Stall Check list • Sales Record Sheet • Recipe cards/sheets
(Note: If you have any additional resources to add please email them to [email protected].)
Girl Guide Biscuit Guide 2019 page 10 of 15
Resource Kits Overview Sales Resource Kit: Examples of Kit Materials
Image of Resource Description Image of Resource Description
Available Now Poster A3 and A4 sizes
Available Now – with RRP Poster White A3 and A4 sizes
It’s biscuit time Poster - Olly & Aggy A3 and A4 sizes
It’s biscuit time Poster white A3 and A4 sizes
Support Your Local Guides Poster A3 and A4 sizes
It’s biscuit time – Guides Poster white A3 and A4 sizes
Bunnings Its Biscuit Time Poster A3 and A4 sizes
Letterbox Flyer A6 (print four on A4)
Biscuit pre-order form A4
Flyer A5 (print two on A4)
Calling cards A6 (print four on A4)
Traditional, Mini Choc Chip and Butter Shortbread Tent cards A4 (with & without RRP)
Thank You Slip A6 (print four on A4)
Thank You Certificate A4
Girl Guide Biscuit Guide 2019 page 11 of 15
Hints and Tips for Biscuit Sales
Use the new resources for the 2019 Empowering Girls and Young Women campaign For 2019 the Girl Guide Biscuit Campaign Kits for Leaders have been updated to this year’s theme:
“empowering girls and young women” In the Sales Resource Kit there is a range of promotional material to help with sales. The kit includes different sized biscuit posters for use on stalls and for display on noticeboards, flyers to hand out and to pop in letterboxes including sorry we missed you calling cards, a pre-order form, a record sheet to list all your sales, thank you notes and recipes. Also included are a letter template to parents/caregivers asking for their support and a request email template to hold a biscuit stall. In the PR kit there will be advice on how to contact the media, a template to do a press release and a photo call along with a media database tailored to your region. In the Social Media Kit there will be images to use and content to put in your posts along with a suggested posting calendar. Please use or adapt the suggested Social Media posts to promote your sales on Facebook, Instagram and Twitter – don’t forget to use the campaign hashtag. Please let us know if there are further resources that would be useful to Guides that we can add to this kit. (Please email [email protected]) Get the support of your Guides’ parents and care givers Send out a letter to your parents (there’s a template in the resource kit) explaining why Girl Guides sell biscuits and why it is so important for their daughters to take part. Let them know how we sell Girl Guide biscuits, what the Guides learn and advise them how they can support their daughter in selling biscuits. Get parents involved! Ask them for their ideas on how we can increase our sales and how they would be keen to help. Remind them that the funds raised go directly towards their daughter’s involvement in Guiding. Plan your Biscuit Sales Get ready to sell your biscuits by finding out from your Guides in advance what dates they are available to run a stall. Ask for suggestions from your Guides and parents as to where they think the best places are for selling biscuits. Book Your Biscuit Stalls or Sales Visits There are many different places who you can contact requesting to hold a biscuit stall or to walk around selling biscuits. Ask your local shopping centres, sporting organisations, schools/colleges, local councils, retirement villages, churches and Bunnings stores with a request to sell biscuits at their venue as soon as you can. On pages 14 – 15 of this guide there is a national listing of all Bunnings stores. Start planning your biscuit stall(s) before your biscuits are delivered.
Girl Guide Biscuit Guide 2019 page 12 of 15
Biscuit Sales Helpers Write up a roster which outlines the number of Guides, Leaders and adults which you need to man the biscuit stall at what time. Ask your Unit’s parents and helpers to let you know the times they can help – there is a template request form in the resource kit to send out if you wish - and confirm the time with each parent using the ‘Volunteer Time Confirmation’ note. Promote Your Biscuit Stall – Locally, on GGA Website and on Social Media Platforms Stick up posters on local noticeboards and in shopping centres. Spread the word on your Social Media pages and groups. And do not forget to let everyone in Guides know about your sales by contacting your National Office on [email protected] and emailing your State Office of where and when you will be selling – we can post on our Social Media platforms and on our Girl Guide Biscuit website. Hand out flyers to local businesses and do letter box drops. This will allow you to advertise the times and venues of your Biscuits Stalls so that potential buyers will know where they can find you! Stall Resources Write up a check list – or use the check list templates (in Word and pdf form) part of the Sales Resource Kit - of what you will need to run your stall e.g. table, chairs, table cloths, promotional materials and biscuits of course! The week prior to holding your biscuit stall ensure you have printed out the resources you need such as posters, biscuit tent cards, sales record sheet and thank you slips. In the days leading up to the stall make sure you have organised a float, have a calculator and pens. If you are going to be doing biscuit tastings make sure you have plates and plastic gloves to handle the biscuits when you break or cut them into sample sizes. On the Day Make sure everyone knows how the stall operates and what will need doing during the sales time. Give your Guides some hints on how to promote the biscuits and how to present a friendly face to potential customer. Give your Guides and helpers a briefing on how you would like them to assist in running the stall. Guides may prefer to be given specific tasks for example one Guide could be offering biscuit samples to taste, another could be looking after the stock and display, another could be taking the payment and another writing down the sale. Sales to Local Businesses Selling biscuits to local businesses is a great way to increase sales and to raise your profile in the community. Approaching a business in person is often the best way to get sales – have your answers ready for any queries about Girl Guide biscuits and why you are fundraising. Many local service businesses will consider buying a few packets or maybe even a carton of biscuits to give to staff or clients whilst showing support of their local Girl Guides unit. Promote the fact that this is an original way to thank their clients whilst helping their local Guides reach their goals. Businesses you could contact include real estate agents, home builders, mechanics, car showrooms, tradespeople, accountants, financial advisers, landscapers, cleaners etc … any business that focuses on repeat trade. Promoting Guides in your Local Community Having a biscuit stall can be a great way to engage with your local community and offers you the opportunity to promote the benefits of Girl Guides and how girls can become involved in local units. Make sure that you have information on Girl Guides, what we do and how to join, and contact numbers including that of your State Office. The Thank You slips provide a space for you to write down your unit and contact details.
Girl Guide Biscuit Guide 2019 page 13 of 15
Bunnings Partnership We are thrilled that Bunnings will continue to be a supporter of our Girl Guide Biscuit campaign. Bunnings have advised their store managers about our 2019 biscuit campaign and to look out for Units contacting their store to hold a biscuit sales stall.
The following list of Bunnings Stores can be found on their website and if viewing this online please click on the region below and the hyperlink should open to the store’s address and contact details.
ACT • Belconnen • Canberra Airport • Fyshwick • Gungahlin • Tuggeranong NSW • Albury • Alexandria • Armidale • Artarmon • Ashfield • Balgowlah • Ballina • Bankstown Airport • Batemans Bay • Bathurst • Bellambi • Belmont NSW • Belrose • Blacktown • Bonnyrigg • Byron Bay • Campbelltown • Caringbah • Carlingford • Castle Hill • Cessnock • Chatswood • Coffs Harbour • Cowra • Crossroads • Dubbo • Dural • Eastgardens • Erina North • Forbes • Forster • Glendale • Gordon • Goulburn • Grafton • Greenacre
• Gregory Hills • Griffith • Heatherbrae • Hoxton Park • Inverell • Katoomba • Kempsey North • Kingsgrove • Kirrawee • Kotara • Lake Haven NEW • Lidcombe • Lismore • Lithgow • Maitland • Marsden Park • Mascot • McGraths Hill • Minchinbury • Mittagong • Morisset • Mudgee • Narellan • Narrabeen • Northmead • North Penrith • Nowra • Orange • Penrith • Port Macquarie NEW • Port Stephens • Randwick • Rockdale • Rouse Hill • Rydalmere • Seven Hills • Shellharbour • Singleton • Smithfield • Tamworth • Taree • Thornleigh • Tuggerah • Tweed Heads
• Ulladulla • Umina Beach • Valley Heights • Villawood • Wagga Wagga • Wallsend • Warrawong • Warringah Mall • West Gosford • Wollongong NT • Alice Springs • Darwin • Palmerston QLD • Airlie Beach • Arundel • Atherton • Bethania • Brendale • Browns Plains • Bundaberg • Bundamba • Burleigh Waters • Cairns • Caloundra • Cannon Hill • Capalaba • Carseldine • Dalby • Fairfield Waters • Gladstone • Gympie • Hervey Bay • Indooroopilly • Innisfail • Kawana • Keperra • Lawnton • Loganholme • Mackay North • Manly West
• Maroochydore • Maryborough • Mermaid Waters • Morayfield • Mt Gravatt • Logan Rd Mt Gravatt • Mt Isa • Nerang • Newstead NEW • Noosaville • North Lakes • Oxenford • Oxley • Paget Mackay • Robina • Rockhampton • Rocklea • Rothwell • Smithfield • Southport • Springfield Central • Stafford • Toombul • Toowoomba North • Toowoomba West • Townsville • Townsville North • Underwood Compton
Rd • Victoria Point • Warwick • West Ipswich • Yeppoon SA • Berri • Edwardstown NEW • Gawler • Kent Town • Marion • Mile End • Modbury • Mt Barker • Mt Gambier
Girl Guide Biscuit Guide 2019 page 14 of 15
• Munno Para West • Murray Bridge • Noarlunga • Parafield • Port Lincoln • Prospect • Seaford • Victor Harbor • Windsor Gardens • Woodville TAS • Burnie • Devonport • Glenorchy • Kings Meadows • Kingston • Mornington • North Launceston VIC • Altona • Bairnsdale • Ballarat • Bayswater • Bendigo • Box Hill • Broadmeadows • Brunswick • Caroline Springs • Carrum Downs • Chadstone • Coburg • Colac
• Collingwood • Craigieburn • Cranbourne • Croydon • Dandenong • East Pakenham • Echuca • Eltham • Epping • Epsom • Fountain Gate • Frankston • Fairfield NEW • Geelong North • Hastings • Hawthorn • Hoppers Crossing • Horsham • Keysborough • Leopold • Lilydale • Maribyrnong • Melton • Mentone • Mernda • Mildura • Mill Park • Moorabbin • Mornington • Morwell • Northland • Notting Hill • Nunawading • Pakenham
• Port Melbourne • Ringwood • Rosebud • Sale • Scoresby • Shepparton • South Oakleigh • Springvale • Sunbury • Sunshine • Swan Hill • Taylors Lakes • Thomastown • Torquay • Traralgon • Vermont South • Wangaratta • Warragul • Warrnambool • Waurn Ponds • Werribee • West Footscray • Wodonga • Wonthaggi • Yarrawonga WA • Albany • Armadale • Australind • Balcatta • Baldivis • Bayswater • Belmont WA
• Bibra Lake • Broome • Bunbury • Busselton • Cannington • Claremont • Cockburn Central • Cottesloe • East Victoria Park • Ellenbrook • Esperance • Geraldton • Halls Head • Harrisdale • Homebase Subiaco • Innaloo • Joondalup • Kalamunda • Kalgoorlie • Maddington • Malaga • Mandurah • Margaret River • Melville • Midland • Mindarie • Morley • O'Connor • Osborne Park • Port Kennedy • Rockingham • Wangara • Whitfords • Willetton
Please note that the stores will try to meet Unit requests but owing to the high demand by community groups for fundraising activities, Bunnings cannot guarantee that individual stores will be able to provide a stall space for a particular date. To assist you in promoting your Bunnings stalls, you will find in the Sales Resource Kit a poster designed specifically for biscuit sales at Bunnings. To maximise publicity for your Bunnings stall, please email details of which store and what date you are holding your stall: [email protected].
Girl Guide Biscuit Guide 2019 page 15 of 15
FAQs What is the Girl Guide biscuit range for 2019? In 2019 we have three biscuits: • the Traditional biscuit … a classical vanilla biscuit with the GGA Trefoil • the Mini Choc Chip … a bite sized crunchy biscuit filled with real chocolate chips in a snack size • the Buttery Shortbread (Gluten Free) … a rich butter flavourand is gluten free.
What are the recommended retail prices for the biscuits?
• Traditional biscuit $3.50 • Mini Choc Chip biscuit $3.50 • Buttery Shortbread (Gluten Free) biscuit $4.00
Are Girl Guide biscuits suitable for people with allergies? Our Girl Guide biscuits are produced in a factory that is free from peanuts and sesame, so all our biscuits are safe for people with these allergies. The new gluten-free biscuits are produced using processes that ensure that they are safe for coeliacs. Allergens that are present in the factory include other tree nuts, milk, egg and soy, and as such these are potential cross-contact allergens that may be present in trace amounts in the biscuits. How long do the biscuits keep? The biscuits keep for several months from production. Best before dates are printed on the packets. Who manufacturers Girl Guide biscuits? Girl Guide biscuits are manufactured by Modern Baking Company who are based in Melbourne’s Broadmeadows. They employ more than 170 staff and produce a variety of grocery products including ANZAC biscuits raising funds for the RSL’s many community programs. MBC is a values-driven organisation. Staff at all levels are encouraged to live by the core values of Integrity, Empowerment, Respect, Teamwork, Courage and Innovation. Modern Baking Company Certification MBC complies with current versions of the HACCP Guidelines and SQF 2000 System – General Food Processing – Level 3, as well as all applicable Act and Regulations for food safety in the countries in which we operate. The food safety and quality policies and procedures at MBC are based on these codes and industry best practice, and are consistently reviewed as part of their ongoing quality management processes. Why do Girl Guides sell biscuits? Girl Guide biscuits are sold once a year to fundraise for Girl Guide units and to promote awareness of Girl Guides in Australia. The biscuits are considered to be a treat and to be enjoyed in moderation. MBC and Sustainable Palm Oil MBC have produced a booklet on its uses of verified sustainable palm oil, “Girl Guides and the Responsible Sourcing of Palm Oil’ – available on the GGA website. If you have any additional queries on the use of sustainable palm oil please email [email protected]