getting to done, usably: user experience acceptance criteria on agile projects
TRANSCRIPT
GETTI
NG TO D
ONE,
USABLY
#UXPAB
OS15Jo
shua
Led
well
USER E
XPER
IENCE
ACCEP
TANCE
CRITER
IA O
N AGIL
E
PROJE
CTS @JL
EDW
ELL
@JLED
WEL
L
#UXPA
BOS1
5
2
• Agile planning• User experience acceptance
criteria• My team’s project• Takeaways
OUTLINE
First, a story …
@JLED
WEL
L
#UXPA
BOS1
5
3
SPECIFICATIONS
@JLED
WEL
L
#UXPA
BOS1
5
AGILE USER EXPERIENCE
4
@JLED
WEL
L
#UXPA
BOS1
5
5
BUSINESS CONTEXT
@JLED
WEL
L
#UXPA
BOS1
5
6
Vision
Release
Project
Iteration
Story
Daily
PLANNING
7
@JLED
WEL
L
@JLED
WEL
L
#UXPA
BOS1
5
HOW D
OES YOUR O
RG TRACK
UX
IN A
N AGILE
CONTE
XT?
8
@JLED
WEL
L
#UXPA
BOS1
5
TEAM AND PROJECT
9
NEW ENGLAND
UK
@JLED
WEL
L
#UXPA
BOS1
5
10
DONE IN 3 MONTHS
@JLED
WEL
L
#UXPA
BOS1
5
11
PROJECT CHARTER
ACCEPTANCE CRITERIAPass/fail conditions of success. Known as goals or objectives. Describes business effects outside of the project’s boundary.
@JLED
WEL
L
#UXPA
BOS1
5
12
ACCEPTANCECRITERIA
ACCEPTANCETESTS
@JLED
WEL
L
#UXPA
BOS1
5
13
ADOPT THE DOMINANT PARADIGM
Tracking usability issues: to bug or not to bug? (Wilson and Coyle 2001)
@JLED
WEL
L
#UXPA
BOS1
5
14
80% OF TARGET USERS WILL BE ABLE
TO CREATE THE REFERENCE LAYOUT
IN 20 MINUTESWITH
DOCUMENTATION.
@JLED
WEL
L
#UXPA
BOS1
5
15
Will include• 30, 45. 60 and 90°
angles.• Elevation changes,• Connecting horizontal
to vertical segments.• Junctions.• Rectangular profile.• Segment, elbow, tee,
cross and cap elements.
Will not include• Sloped duct.
ACCEPTANCE TESTS
@JLED
WEL
L
#UXPA
BOS1
5
16
INITIAL CHEAT SHEET
@JLED
WEL
L
#UXPA
BOS1
5
17
ADDITIONAL ACCEPTANCE CRITERIA
• Support user ‘s choice of views (Plan, Section, 3D).
• Customer satisfaction survey: 80% are Somewhat or Completely Satisfied.
• System Usability Scale score of 80.5 or above
• No New Bugs• No New Technical Debt
@JLED
WEL
L
#UXPA
BOS1
5
18
“YOU HAVE THAT POWER TOO”
@JLED
WEL
L
#UXPA
BOS1
5
19
GOAL: SIZE PROJECTS TO ONE QUARTER
1 2 3 4 5 6
MARCH APRIL MAY JUNE
@JLED
WEL
L
#UXPA
BOS1
5
20
APRIL: 15 MINUTES!
GOAL
I managed to complete the model. It took me about 10-15 minutes.
QA
@JLED
WEL
L
#UXPA
BOS1
5
21
OUR WORKFLOW
Open dialog Select part Close dialog
Drag part to an open connector
Visually confirm snap
Click to place the part
Place an initial part
Select a new open connector{
One click quickly connects parts }
CURRENT WORKFLOW
@JLED
WEL
L
#UXPA
BOS1
5
22
APRIL– COMPLETION TIME / SESSION
April
0
10
20
30
40
50
60
GOAL
Min
ute
s
@JLED
WEL
L
#UXPA
BOS1
5
Extra workflow steps
Pixel perfect placement
23
INTERACTION ISSUES
Manual data entry
Shortcut discoverability
552
2 8
@JLED
WEL
L
#UXPA
BOS1
5
24
MAY– COMPLETION TIME / SESSION, MINUTES
April May0
10
20
30
40
50
60
Magnetic snapMatch dimensions on snapTooltip explaining shortcuts
Min
ute
s
@JLED
WEL
L
#UXPA
BOS1
5
25
JUNE – COMPLETION TIME PER SESSION
April May June0
10
20
30
40
50
60
Fast rotate and orientParts dialog stays open
Min
ute
s
@JLED
WEL
L
#UXPA
BOS1
5
26
PANIC
@JLED
WEL
L
#UXPA
BOS1
5
27
EVALUATION ITERATION
Discoverability – although invaluable in general usability – should not be such a critical part of the test to close the epic.
PO
@JLED
WEL
L
#UXPA
BOS1
5
28
ESSENTIAL SKILLS VIDEOS
@JLED
WEL
L
#UXPA
BOS1
5
29
JULY– COMPLETION TIME / SESSION
April May June July0
10
20
30
40
50
60
Single click part placementBetter recruitingMore focused testing
Min
ute
s
@JLED
WEL
L
#UXPA
BOS1
5
TAKEAW
AYS
30
@JLED
WEL
L
#UXPA
BOS1
5
31
UX ACCEPTANCE TESTS
• Involve the entire team• Focus the session on the critical
usability characteristics• Separate learning from doing
@JLED
WEL
L
#UXPA
BOS1
5
PROJECT STORY 32TE
AM
O
RGANIZAT
ION
@JLED
WEL
L
#UXPA
BOS1
5
Heuristic review
Customer sat. survey
33
AGILE UX TOOLS & TECHNIQUES
Design studio
System Usability Scale
SUS
@JLED
WEL
L
#UXPA
BOS1
5
34
HEURISTICS: ASPECTS OF USABILITY
• Discoverability• Efficiency• Learnability• Visual integrity• Feedback
@JLED
WEL
L
#UXPA
BOS1
5
35
HEURISTICS: ASPECTS OF USABILITY
• Standards and guidelines• Accessibility• Error prevention• Exploration• Scalability
@JLED
WEL
L
#UXPA
BOS1
5
36
ARTISTIC INSPIRATION & CREDIT
• Bauhaus Movement• Piet Mondrian• Wassily Kandinsky• George Lucas
QUESTIONS?
Slides posted on LinkedIn.
Thank you to Autodesk coworkers and friends for help with my presentation!
37
@JLED
WEL
L
#UXPA
BOS1
5