getting started with knowledge management
TRANSCRIPT
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Getting Started with Knowledge
Management
1
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EMPLOYER BRAND | SLIDE 2
© Trupp HR, Inc. 2015
Technical Instructions
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EMPLOYER BRAND | SLIDE 3
© Trupp HR, Inc. 2015
Today’s Presenters
Jean RoqueFounder and President of Trupp HR, a human resources company that provides HR consulting services, HR outsourcing, recruiting, training and development solutions for small to mid-sized organizations. Trupp HR was recently ranked in Oregon’s 100 Fastest Growing Private Companies.
Kristen GallagherFounder of Edify Education Design, a
consultancy that designs and builds learning experiences that people actually learn from and like. She brings over eight
years of instructional design and alternative learning environment
experience to Edify.
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Let’s get to know each other a little bit.
Please share your name, industry, and one thing you’
re hoping to get from this webinar in the chat box.
Welcome!
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The voice in your head you’re listening to is coming from
Kristen Gallagher.
Kristen founded Edify Education Design to help companies become
amazing places to work through employee development and
knowledge management.
So who am I?
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Today’s Agenda
66
What is KM?
Connecting to Org Dev
Building a KM Philosophy
Prioritizing & Best Practices
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�How is KM like the ocean?
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A systematic approach to finding, understanding and using knowledge to achieve organizational objectives.
What is KM?
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Structures of Knowledge Management Include...
Data
Information
Knowledge
What is KM?
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What is KM?
Identifying & Collecting Knowledge
Storing Knowledge Transferring Knowledge
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What is KM?
For My Role? For My Team? For My Business?
Ask: How do I capture and use key information in my
daily work?
Ask: What are the implications of “having”
this knowledge?
Ask: How does my team create and use information in
their work?
Ask: What information does my team need to be
successful?
Ask: What information does my business create?
Ask: What information does my business need to
operate - and who owns it?
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Connecting to Org Dev
Why do we need to work on knowledge management?
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Bringing New
Employees On
Board
Helping
Employees Be
Successful
Team
Communication
Succession
Planning
Intellectual
Property
New Markets
Connecting to Org Dev
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Connecting to Org DevHow Does Knowledge Management Work?
Explicit Knowledge Transfer Practices
Implicit & Tacit KT Practices
Knowledge Recovery Initiatives
Data Collection & Storage
HR Processes & Practices
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Connecting to Org Dev
Explicit Knowledge Transfer Practices
Knowledge Maps & InventoriesDocumenting Processes TrainingExpert InterviewsGames
Implicit & Tacit KT Practices Mentoring/CoachingCommunities of PracticeJob SharingAfter Action Reviews
Knowledge Recovery Initiatives
Knowledge AuditExit InterviewsSuccession Planning
Data Collection & Storage Document Repositories and Management Systems Databases
HR Processes & Practices Skill Base AnalysisArchetypical Job Growth PlansRetention PoliciesRetention CultureKnowledge Sharing Culture
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Building a KM PhilosophyBuilding a company knowledge management
philosophy means understanding and planning for three key factors:
Company Values Business Metrics KM Goals
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How does Km actually work in a business?
A Deeper Look: KM Dynamics
Each person is accountable for managing their knowledge creation.
Individually
Teams are accountable for documenting and sharing knowledge.
In Teams
�
�
Executives and Managers collect and oversee knowledge from all business areas (regularly).
In the Business�
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Building a KM Philosophy
Company Values Business Metrics KM Goals
IndividualHow do the company values
actually “play out” on the employee level?
How is the employee’s performance measured?
How does the knowledge generated/obtained by the
employee add to the business?
TeamHow does the team adhere to and exemplify the values in its
work?
How is the team’s success measured?
What are the expectations for the team in terms of capturing
knowledge?
Business How does the culture show commitment to the values?
How does the workforce collectively move the business
forward?
What is the business’ end game for capturing and using
knowledge?
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Building a KM Philosophy
For example, a company may create the following philosophy:
“We at Edify value integrity, open-mindedness, and innovation. Therefore, we will:
1. Capture data from all team meetings and use it to find new insights,2. Enact archetypical job growth plans for all employees,3. Begin succession planning as soon as someone is hired, and4. Invite anyone on the team to use the knowledge database to produce
new ideas.”
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Explicit Knowledge Transfer Practices
Implicit & Tacit KT Practices
Knowledge Recovery Initiatives
Data Collection & Storage
HR Processes & Practices20
Start prioritizing efforts by using the KM Framework:
Prioritizing & Best Practices
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Explicit Knowledge Transfer Practices
Implicit & Tacit KT Practices
Knowledge Recovery Initiatives
Data Collection & Storage
HR Processes & Practices
Prioritizing & Best Practices
What needs to happen first? What is an easy win?
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Prioritizing & Best Practices
Basic Best Practices include:
Documenting
Information for
Each Job Role
Documenting
Challenges and
Solutions
Creating a
Communication
Process
Planning for
Succession
from the Start
Systematizing
Idea Generation
and Collection
Knowledge
Retreats
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Just Start
Document!
2
1
Communicate!
3
Use it
4
KM Recap: Steps to Success
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KM Recap: Talk to Your Team
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�
Remember: KM is like the ocean.
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Questions?TRUPP HR
Jean Roque503.828.0255 | 855.TRUPPHR
Program #255304
Program #15-W8KTG
EDIFYKristen Gallagher
www.edifyedu.com