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Page 1: Getting Started Guide.pdf

>> Getting Started Guide

version 5.6

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Copyright © 2013

InfoVista S.A. All rights reserved.

Notice

This document contains confidential and proprietary information of InfoVista S.A. and maynot be copied, transmitted, stored in a retrieval system, or reproduced in any format ormedia, in whole or in part, without the prior written consent of InfoVista S.A. Informationcontained in this document supersedes that found in any previous manuals, guides,specifications data sheets, or other information that may have been provided or madeavailable to the user. This document is provided for informational purposes only, andInfoVista S.A. does not warrant or guarantee the accuracy, adequacy, quality, validity,completeness or suitability for any purpose the information contained in this document.InfoVista S.A. may update, improve, and enhance this document and the products to whichit relates at any time without prior notice to the user. INFOVISTA S.A. MAKES NOWARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OFMERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THISDOCUMENT OR THE INFORMATION CONTAINED HEREIN.

Trademark Acknowledgement

Mentum, Mentum Planet, Mentum Ellipse, Mentum Fusion, Mentum CellPlanner, andMentum LinkPlanner are registered trademarks owned by InfoVista S.A. MapInfoProfessional and the Spectrum Suite are registered trademarks of Pitney Bowes SoftwareInc. Map data copyright OpenStreetMap contributors, CC BY-SA. iBwave Design is atrademark owned by iBwave. This document may contain other trademarks, trade names,or service marks of other organizations, each of which is the property of its respectiveowner.

Last updated May 29, 2013

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Contents

>> Getting Started Guide 1

CHAPTER 1 Introduction 1

Determining the best Mentum Planet edition to use 2Using this documentation 3

Online Help 3

Offline Help 3

Context-sensitive Help 4

Knowledge Base 4

Training 4

Getting Started 4

Contacting Mentum 5

CHAPTER 2 Installation 7

System requirements 8System requirements for workstations 8System requirements for the License Manager Server 11System requirements for server configurations 11System platform compatibility 14Before Installing Mentum Planet 16Planning your Mentum Planet installation 17

Option 1: Install Mentum Planet on a standalone workstation 17

Option 2: Install Mentum Planet on standalone workstations and uploadprojects to Data Manager 17

Option 3: Install Mentum Planet on standalone workstations and uploadprojects to Data Manager using shared geodata 18

Option 4: Install Mentum Planet on a server with access through Citrix or aRemote Desktop connection 19

Workflow for installing Mentum Planet software 21Installing Mentum Planet 22

To install Mentum Planet on an application server 23

Obtaining a license 24

To obtain a license for Mentum Planet 24

To view license information 25

Using a commuter license 26Updating user documentation 28

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Chapter 3

To update the Offline Help 28

Workflow for migrating Mentum Planet projects 29

To migrate projects from Mentum Planet 5.x 30

To migrate projects in a batch 31

Migrating projects 32

Improved data validation 32

Upgrade paths 32

To migrate projects from Mentum Planet 5.x 32

To migrate projects in a batch 33

Important considerations when migrating projects 34

Antennas 34

Link configurations 34

Propagation models 34

Migrating Mentum Cell Planner projects 36

Important considerations when migrating Mentum Cell Planner projects 36

Understanding the License Server 37

How the License Server issues licenses 37

System requirements 37

Workflow for installing the License Server and distributing licenses 38Using the License Server Management tool 40Workflow for using the Remote Authorization tools 41

To obtain the commuter locking code 41

To check out a remote commuter license 41

CHAPTER 3 Basic Usage 43

Starting Mentum Planet 44Creating a project 45Defining your user preferences 48Placing sites 50Generating predictions 51

APPENDIX A Troubleshooting 53

Troubleshooting the License Server 54

If the License Server is not working 54

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If the license key does not work 54

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CHAPTER 1 IntroductionThis Getting Started Guide is intended for use with Mentum Planet. It is divided intothree chapters with the Basic Usage chapter aimed at providing an overview of basictasks that you can complete using the software.

This chapter covers the following topics:

Determining the best Mentum Planet edition to use 2

Using this documentation 3

Contacting Mentum 5

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Chapter 1

Determining the best Mentum Planet edition to useIn order to provide you with the best solution, Mentum Planet is available in variouseditions. Figure 1 provides a quick summary of the key features of each edition. Alleditions come with a comprehensive documentation set. This includes a dynamic OnlineHelp system that encompasses context-sensitive F1 help as well as procedures andtechnical information. When you are not connected to the network, you can access theOffline Help. From the Help menu in all editions, you can open the Knowledge Base whereyou can find up-to-date solutions to common questions or problems. For additionalinformation, see the Mentum website.

Figure 1: Mentum Planet editions.

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Introduction

Using this documentationBefore using this documentation, you should be familiar with the Windows environment. It isassumed that you are using the standard Windows desktop, and that you know how to accessToolTips and shortcut menus, move and copy objects, select multiple objects using the Shiftor Ctrl key, resize dialog boxes, expand and collapse folder trees. It is also assumed thatyou are familiar with the basic functions of MapInfo Professional. For information aboutMapInfo Professional, see the MapInfo online Help and MapInfo Professional User Guide. Youcan access additional MapInfo user documentation from the Pitney Bowes Business Insightwebsite at

http://www.pbinsight.com/support/product-documentation.

Help

In order to ensure that you get the most out of your Mentum Planet software, acomprehensive Help set is available to guide you.

Online Help

To benefit from the most up-to-date user documentation, you can connect to the Mentumserver and search for topics of interest. Online Help includes help for MapInfo Professionaldialog boxes and windows.

Tip: Copy the link displayed in the Help Topic box (e.g., F1/LayerStats/Analysis_Settings.htm) and send it to colleagues who can paste it into the Help Topic box to displaythe Help page of interest.

Warning: In order to ensure you are viewing the latest Help, verify that your InternetOptions specify that newer versions of stored pages be displayed. In Internet Explorer,open the Internet Options dialog box and, in the Browsing History section on the Generaltab, click Settings.

Offline Help

If you are not connected to the Internet, you can still use the local copy of the Help that wasinstalled with the software. This version, naturally, will not be as current as the versionaccessed from the server. Nonetheless, it contains information about all the basic tasks youcan perform using Mentum Planet. Local help includes help for MapInfo Professional dialogboxes and windows.

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Chapter 1

Context-sensitive Help

You can access Help from every dialog box in Mentum Planet by pressing F1. If you want toview the online Help for a specific panel or tab, click in a field or list box to activate thepanel or tab before you press the F1 key.

Note: Context-sensitive Help for MapInfo Professional opens a separate Help systemthat encompasses only MapInfo Professional topics.

Knowledge Base

You can access the Knowledge Base by choosing the Knowledge Base command from theHelp menu. The Knowledge Base includes up-to-date articles created by the MentumCustomer Care team that provide information and solutions to questions often asked. Youcan access additional resources from the Help menu including product information and thecompany web site. From the Mentum web page, you can download Application Notes andother product documentation as well as access the Self-Service Portal (including theKnowledge Base).

Training

Mentum has a comprehensive training portfolio including on-site training, web training, andmentoring. You can access information about Mentum training by choosing Help > Trainingfrom within Mentum Planet or visit our website.

Getting Started

Read the "Basic Usage" chapter of the Getting Started Guide to begin learning how to useMentum Planet. It provides a quick start tutorial of common tasks.

If you are new to Mentum Planet, tutorials are available that offer a step-by-step look atsome of the main features of the software and are a good way to familiarize yourself withthe tool. Tutorials include a print-ready PDF and a pre-configured project. They areavailable from the Customer Care Download page of the Mentum website.

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Introduction

Contacting MentumMentum is committed to providing fast, responsive technical support. This section providesan extensive list of contacts to help you through any issues you may have.

We also welcome any comments about our documentation. Customer feedback is anessential element of product development and supports our efforts to provide the bestproducts, services, and support we can. See "Send us your comments" on the next page.

Getting technical support

You can get technical support by phone or email, or by visiting the Self-Service Portal on theMentum website at http://www.mentum.com/customer-care.

When you call for technical support, ensure that you have your product ID number and knowwhich version of the software you are running. You can obtain this information using theAbout command from the Help menu.

When you request technical support outside of regular business hours, a Product SupportSpecialist will respond the next working day by telephone or email, depending upon thenature of the request.

The technical support options available depend on the edition of the software you are usingas shown in Figure 1. For more details about the levels of support, see the Mentum website.

Figure 1: Abbreviated list of support options

North America

Phone: +1 866 921-9219 (toll free), +1 819 483-7094

Fax: +1 819 483-7050

Email: [email protected]

Hours: 9am – 7pm EST/EDT (Monday-Friday, excluding local holidays)

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Europe, Middle East, and Africa

Phone: +33 139 26 46 42 (Paris)

Fax: +33 1 39264601

Email: [email protected]

Hours: 9am – 6pm CET/CEST (Monday-Friday, excluding local holidays)

Asia Pacific (excluding Japan)

Phone: +852 2593 1287

Fax: +852 2593 1234

Email: [email protected]

Hours: 9am – 6pm HKT (Monday-Friday, excluding local holidays)

Japan

Phone: +81 3 6861 7555

Fax: +81 3 5847 7901

Email: [email protected]

Hours: 9am – 6pm JST (Monday-Friday, excluding local holidays)

Send us your comments

Feedback is important to us. Please take the time to send comments and suggestions onthe product you received and on the user documentation shipped with it. Send yourcomments to:

[email protected]

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CHAPTER 2 InstallationThis chapter covers system requirements for Mentum Planet along with theinstallation information for Mentum Planet and the License Manager Server. Thesystem requirements outlined in this chapter are general recommendations only andare based on typical usage of Mentum Planet software.

After you have downloaded Mentum Planet from the Web, you simply follow theprompts to install the software. After you have installed the software, you mustregister the product to validate your license.

This chapter covers the following topics:

System requirements 8

System requirements for workstations 8

System requirements for the License Manager Server 11

System requirements for server configurations 11

System platform compatibility 14

Before Installing Mentum Planet 16

Planning your Mentum Planet installation 17

Workflow for installing Mentum Planet software 21

Installing Mentum Planet 22

Obtaining a license 24

Using a commuter license 26

Updating user documentation 28

Workflow for migrating Mentum Planet projects 29

Migrating projects 32

Important considerations when migrating projects 34

Migrating Mentum Cell Planner projects 36

Understanding the License Server 37

Workflow for installing the License Server and distributing licenses 38

Using the License Server Management tool 40

Workflow for using the Remote Authorization tools 41

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Chapter 2

System requirementsThe system requirements outlined in this section are general recommendations only andare based on typical usage of Mentum Planet software. This section details the systemrequirements for:

l workstations

l the License Manager Server

Note: For a quick overview of platform compatibility, see "System platformcompatibility" on page 14.

Warning: Requirements vary depending on the layout of the network, the number ofsites, and the work practices you adopt.

System requirements for workstations

The tables below detail the workstation configurations for Mentum Planet.

Note: Mentum Planet runs on the Microsoft .NET framework (version 4.0). If you donot have this software installed on your computer, you will be prompted to connect tothe Microsoft web site to download and install it. To do so requires an Internetconnection.

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Minimum configuration

This configuration is suggested for networks up to 3 000 sectors. You can work withlarger networks using this configuration but performance may be impacted.

Processor

Workstation: Single Core Intel CPU (e.g., the Celeron 440,2GHz clock) or equivalent

RAM2 GB

Hard diskAt least 20 GB free space

DisplaySVGA (16-bit), 1280x1024

Operating System

Windows XP 32-bit edition

It is recommended that you set the system locale to “English(United States)”.

Some Automatic Updates can cause your computer to reboot,which may interrupt operations in Mentum Planet. It isrecommended that you modify the Automatic Updatessettings so that they are not done automatically.

Required Software

In order to use the Mentum Planet Import/Export tool, youmust have Microsoft Excel 2000 or greater installed. Inaddition, you must have Adobe Reader installed to view theMentum Planet user documentation.

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Recommended configuration

This configuration is suggested for networks up to 15 000 sectors. You can workwith larger networks using this configuration but performance may be impacted.

ProcessorWorkstation: Intel Core-2 Duo 2GHz or Dual-Core-2Extreme or equivalent

RAM 2 GB

Hard disk A quick SATA model - 50 GB free space

Display SVGA (16-bit), 1280x1024

Operating System

Windows 7 64-bit edition

It is recommended that you set the system locale to “English(United States)”.

Some Automatic Updates can cause your computer toreboot, which may interrupt operations in Mentum Planet. Itis recommended that you modify the Automatic Updatessettings so that they are not done automatically.

Required Software

In order to use the Mentum Planet Import/Export tool, youmust have Microsoft Excel 2000 or greater installed. Inaddition, you must have Adobe Reader installed to view theMentum Planet user documentation.

Note: An Internet connection is required to validate licenses. If there is no Internetconnection, you can complete the offline registration form located in theProgramData\Mentum\Planet 5.6 folder and email it to Customer Care.

Note: To run Mentum Planet, you must be a member of the “Power Users” group at aminimum. Regular “Users” must be granted write access privileges to the <MentumPlanet installation> folder to run Mentum Planet.

Note: For information about system requirements for the Data Manager Server, seethe Data Manager Server Administrator Guide

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System requirements for the License Manager Server

The License Server is contacted each time a user starts an instance of Mentum Planet. It isalso contacted periodically throughout the Mentum Planet session. As a result, it is importantto choose a computer that is always available to serve the licenses. Ideally, the LicenseServer should be installed on a file or DNS server because these computers are alwaysonline. Static, fixed IP addresses provide the best performance. However, you can installthe License Server on any computer with Windows Server 2003, Windows Server 2008,Windows 7, Windows XP, or Windows Vista because the resources required to serve thelicenses are minimal (5 MB free disk space).

The system requirements listed in the following tables are intended for deploymentscenarios where Citrix or Windows Terminal Services are being used.

System requirements for server configurations

The tables below detail the configurations for Mentum Planet for server configurations.

Note: Mentum Planet runs on the Microsoft .NET framework (version 4.0). If you do nothave this software installed on your computer, you will be prompted to connect to theMicrosoft web site to download and install it. To do so requires an Internet connection.

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Chapter 2

Recommended Configuration for a Small Deployment

A small deployment is one in which up to 5 simultaneous users are accessingMentum Planet installed on a single application server and using either WindowsTerminal Services or Citrix for remote access from client.

ProcessorXeon-class or equivalent processor with at least 6cores + hyper-threading

RAM 12 GB of RAM

Hard disk 1 TB of storage

Display SVGA (16-bit), 1280x1024

Operating System

Windows 2008 Server R1, 64-bit edition

It is recommended that you set the system locale to“English (United States)”.

Some Automatic Updates can cause your computer toreboot, which may interrupt operations in MentumPlanet. It is recommended that you modify theAutomatic Updates settings so that they are not doneautomatically.

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Recommended Configuration for a Medium Deployment

A medium deployment is one in which up to 10 simultaneous users are accessingMentum Planet installed on a single application server and using either WindowsTerminal Services or Citrix for remote access from client.

ProcessorDual Xeon-based processor with at least 4 cores perprocessor + hyper threading

RAM 24 GB

Hard disk 2 TB of storage

Display SVGA (16-bit), 1280x1024

Operating System

Windows 2008 Server R1, 64-bit edition

It is recommended that you set the system locale to“English (United States)”.

Some Automatic Updates can cause your computer toreboot, which may interrupt operations in MentumPlanet. It is recommended that you modify theAutomatic Updates settings so that they are not doneautomatically.

Recommended Configuration for a Large Deployment

A large deployment is one in which more than 10 simultaneous users are accessingMentum Planet.

Consult Mentum Customer Care.

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Chapter 2

System platform compatibilityThe tables below detail the compatibility of Mentum Planet with various system platforms.

Table 1 Windows workstation compatibility (a black check mark indicates fully tested)

Platform Mentum Planet 5.6

Windows XP Professional 32-bits

Windows XP Professional 64-bits

Windows Vista Professional 32-bits*

Windows Vista Professional 64-bits*

Windows 7 Professional 32-bits*

Windows 7 Professional 64-bits

Windows 8 Professional 32-bits

Windows 8 Professional 64-bits

*partially tested

Table 2 Windows server compatibility (a black check mark indicates fully tested)

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Platform Mentum Planet 5.6

Windows Server 2003 32-bits

Windows Server 2003 + 2003 R2 64-bits*

Windows Server 2008 + 2003 R2 32-bits*

Windows Server 2008 64-bits

Windows Server 2008 R2

Windows Server 2012

*partially tested

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Chapter 2

Before Installing Mentum PlanetMentum Planet, a next-generation radio planning and optimization solution, is integratedwith MapInfo Professional 11.5, an industry-standard GIS mapping engine.

Before you install or uninstall Mentum Planet, it is important to note that you can:

n install stand-alone versions of MapInfo on the same workstation as Mentum Planet.If you do so, however, it is the last version of MapInfo installed that is the defaultapplication for .tab files. For example, if you install MapInfo 10 and then install 5.6,the default application is MapInfo 11.5 (which is included with Mentum Planet). Forinformation on how to change this, see “Installing, Configuring, and Starting MapInfoProfessional” in the MapInfo Professional User Guide.

n install different versions of MapInfo on the same workstation as Mentum Planet.These installations are independent of Mentum Planet; however, when you uninstallMentum Planet or MapInfo you must repair other versions of Mentum Planet orMapInfo installed on the workstation.

n install Mentum Planet 5.6 alongside Mentum Planet 5.x on the same workstation(with the exception of version 5.5).

If a version of MapInfo Professional 11.5 is detected on your workstation during theinstallation process, MapInfo Professional is uninstalled and re-installed in the MentumPlanet folder as part of the installation process. The license key for MapInfo Professional ismaintained and you can run MapInfo Professional as a stand-alone application. 

Note: Licensing is not supported through virtual private networks (VPN). It may workunder certain configurations but it is not officially supported.

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Planning your Mentum Planet installationHow you install Mentum Planet depends on your work practices. Factors to consider includewhether you work in a multi-user environment and use the Data Manager to share projects,the size and number of the projects you work on, and the computer and networkconfiguration in the work place are some of the factors to consider.

Option 1: Install Mentum Planet on a standalone workstation

This option is best suited for organizations where engineers work on their own individualprojects with no collaboration and where there is no need for database storage. In thisparticular case, a standalone license is used to lock the software to a particular computerand the License Manager Server is not required.

Figure 1: Option 1 using standalone licenses

Option 2: Install Mentum Planet on standalone workstations and upload projects to DataManager

This option is best suited for organizations where engineers work collaboratively using DataManager. Geodata is stored on each individual workstation. In this particular case, a floatinglicense is used because several engineers need to use the software and share licenses. TheLicense Manager Server handles the task of distributing the licenses to the running instancesof the software.

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Chapter 2

Figure 2: Option 2 using floating licenses

Option 3: Install Mentum Planet on standalone workstations and upload projects toData Manager using shared geodata

This option is best suited for organizations where engineers work collaboratively usingData Manager and access a shared library of geodata files. This is particularly useful whenthere are numerous geodata files and the files are quite large. In this particular case, afloating license is used because there are several users who all need to use the software toshare licenses. The License Manager Server handles the task of distributing the licenses tothe running instances of the software.

Note: This option will impact performance. As such, when using shared geodata files,Option 4 is recommended.

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Figure 3: Option 3 using floating licenses with shared geodata

Option 4: Install Mentum Planet on a server with access through Citrix or a RemoteDesktop connection

This option is best suited for organizations where engineers work collaboratively using DataManager and access a shared library of geodata files. This is particularly useful when thereare numerous geodata files and the files are quite large. In this case, a floating license fromthe License Manager Server is issued to only one version of Mentum Planet installed on anapplication server. Engineers each run an instance of Mentum Planet through Citrix or aRemote Desktop connection.

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Chapter 2

Figure 4: Option 4 using a floating license for a network installation of Mentum Planet.

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Installation

Workflow for installing Mentum Planet software1. Contact Customer Care to obtain the password required to download the software. You

also need a valid product identification number.

2. Download the Mentum Planet software from the download Web page and install it.

3. Obtain a license.

Warning: If you are installing Mentum Planet on an application server, follow theinstructions in "To install Mentum Planet on an application server" on page 23

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Chapter 2

Installing Mentum PlanetThere are two types of installations:

n standalone—locks the software to a particular computer

n floating—enables a number of users to share licenses held on a License Server

The type of installation and the software editions available are determined by the licensekey.

Note: Standalone licenses are not supported in terminal server environments.

Warning: You must have Administrator privileges to install Mentum Planet.

Procedure

1. Navigate to the To install Mentum Planet Product Downloads page athttp://www.mentum.com/customercare/productDownloads.asp. On the ProductDownloads page, enter the Product ID number indicated in the email or letter sent toyou, and click Submit. Type the product password you received from your CustomerCare Center in the box beside the version of Mentum Planet that you want todownload and click Submit. Read the download instructions and, in the MentumPlanet Installation Files table, click the folder icon in the Single column, anddownload the program file to a temporary folder on your computer.

2. Double-click the setup.exe.

3. On the Welcome page of the Installation Wizard, click Next.

4. Read the license agreement.

5. If you accept the terms of the agreement, click Yes.

6. Click Next.

7. On the Product ID page, type your name, your company name, and your product IDnumber, and click Next.

You can find the product ID in the email or letter sent to you.

8. On the Choose Destination Location page, accept the default location, or click Browseand choose the folder in which you want to install the software, and then click OK.

9. Click Next.

There is a delay while the software installs.

10. If you want to view the Release Note, enable the Yes, I Want to View the ReleaseNote File check box.

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11. Click Finish.

12. If prompted, choose the Yes, I want to Restart My Computer Now option and click OK.

Note: If the To install Mentum Planet program files become corrupted, you can use theRepair option in the InstallShield Wizard to reinstall the program and overwrite thecorrupted files. From the Start menu, choose All Programs > Mentum Planet 5 >Uninstall-Modify > Uninstall-Modify To install Mentum Planet and choose the Repairoption.

Tip: To uninstall Mentum Planet, choose Start > All Programs > Mentum Planet 5 >Uninstall-Modify > Mentum Planet.

Warning: If you install Mentum Planet over a network and experience problems, copy theinstallation to a local computer and try the installation again.

To install Mentum Planet on an application server

Warning: If you are installing To install Mentum Planet on a application server, you mustrun To install Mentum Planet once, immediately after the installation, in order to registerthe software and create user profiles.

1. Install the software.

2. Start To install Mentum Planet.

3. In the Product Registration and License Request dialog box, enter your contactinformation and click Submit.

4. Close To install Mentum Planet.

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Chapter 2

Obtaining a licenseEvery time you start Mentum Planet or use a technology or tool that requires a license, thesoftware verifies whether you have a valid license on your workstation. If a valid license isnot found, you are prompted to enter your contact information or contact Mentum. Formore information about Mentum Planet technologies and tools, see the Mentum web site athttp://www.mentum.com.

Note: If you are installing a standalone license, the license key (a file named lservrc)is installed the Documents and Settings\All Users\Application Mentum\Planet 5.6 folderon Windows XP. For Windows 7 or Vista, the file is located in theProgramData\Mentum\Planet 5.6 folder.

Note: If you are installing a floating license, the license key (a file is called lshost) isinstalled in the Documents and Settings\All Users\Application Mentum\Planet 5.6 folderon Windows XP. For Windows 7 or Vista, the file is located in theProgramData\Mentum\Planet 5.6 folder.

Procedures

To obtain a license for Mentum Planet

1. Start Mentum Planet.

2. In the Product Registration and License Request dialog box, choose one of thefollowing options:

n Mentum Planet Educational—supports network modeling of single-technologynetworks as well as automatic site placement, automatic cell planning (for lessthan 100 sites), and single site optimization. Compatible with Mentum Ellipse.This edition supports networks no larger than 100 sites, 300 sectors, or 3000antennas.

n Mentum Planet Basic—supports all the features of the Educational edition butalso provides support for the Universal Model and Capesso.

n Mentum Planet Professional—supports all the features of the Basic edition aswell as automatic cell planning (for more than 100 sites).

n Mentum Planet Enterprise—supports all the features of the Professional editionas well as collaborative network planning using the Data Manager, support ofMentum Planet APIs, and is compatible with Mentum Fusion.

n Mentum Planet Ultimate—supports all the network features of the Enterpriseedition. All optional modules are included.

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3. Click Next.

4. Enter your contact information and click Submit.

The software connects to the Mentum Planet server, validates your license request,and installs a license on your computer. If the software is unable to connect to theserver, the Offline Registration dialog box opens.

5. If you are unable to connect to the Mentum Registration Service, choose one of thefollowing options:.

n Offline Registration—displays a completed registration form that you must emailto [email protected] in order to obtain a license string.

n Enter License Manually—displays the Manual License Entry dialog box. Enter thelicense string contained in the Offline Registration form emailed back to you andclick Install.

n Retry Online Registration—attempts to reconnect to the Mentum RegistrationService.

n Exit and Retry Later—exits the registration process.

Note: The Offline Registration form file is MentumPlanet_OfflineRegistration.html and islocated in the ProgramData\Mentum\Planet 5.6 folder.

Tip: Details about the licenses in use can be viewed by opening the License Info windowaccessible using the Help > About command. You can also request a license using themenu shortcut (i.e., Start > All Programs > Mentum 5.x > License Request).

Warning: To install the software on another computer, you must first uninstall thesoftware using the Uninstaller, re-install the software on the new computer, and make arequest for a new license. Each license is configured to work only on the computer fromwhich the license was requested.

To view license information

1. Choose Help > About Mentum Planet.

2. In the About dialog box, click the License tab.

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Chapter 2

Using a commuter licenseMentum Planet software installed with the floating license option can also be used with acommuter license. A commuter license allows you to check out a floating license (called acommuter license) onto a computer and then work disconnected from the network. You cancheck out a commuter license for a period of up to 30 days. You must check the licenseback into the pool of available floating licenses in order to allow others to use this license.The commuter license is automatically returned to the pool of available licenses once thecheckout period expires (1 to 30 days). You must have a License Server installed in orderto check out a commuter license.

If you are not connected to the License Server, you can obtain a commuter license for yourremote workstation from the License Server Administrator or from anyone connected tothe License Server.

Procedure

1. Do one of the following:

n Start Mentum Planet and choose Help > Commuter License.

n Choose Start > All Programs > Mentum Planet 5.x > WCommute.

2. Click one of the following buttons:

n Search Subnet—search all servers to which you can connect for availablefloating licenses.

n Single Server—search a specific server for available floating licenses. You mustuse this option if you want to search across networks.

3. From the tree view in the Commuter Licensing dialog box, choose the license thatyou want to commute.

4. In the Please Enter the Number of Days Until the Authorization Expires box, type thenumber of days before the license expires.

5. Do one of the following:

n Choose the license you want to check out from the list of available floatinglicenses and click Check Out.

n Choose the license you want to check in from the list of available floatinglicenses and click Check In.

6. In the Commuter Licensing dialog box, choose File > Exit.

Note: To work with commuter licenses when you are not running Mentum Planet,double-click on the WCommute.exe file located in the <Mentum Planet 5 installationfolder>\lserver\Tool folder or choose the Program from the Start menu, then choose the

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WCommute command. If no Mentum Planet licenses appear in the Commuter Licensingdialog box, no licenses are available.

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Updating user documentationUser documentation is continually evolving to address feedback or introduceimprovements. To ensure you have access to the most up-to-date user documentation,connect to the Online Help. If you use the local version of the Help installed with thesoftware, you can download the latest user documentation from the Customer Care ProductDownloads page where it is available as a separate download from the software.

Note: To update the Offline Help, check for Help updates on the Customer Care ProductDownloads page.

Tip: You can see which version of the user documentation you have installed by openingthe User Documentation Version.txt file located in the <Mentum Planet installationfolder>\Help folder.

Procedure

To update the Offline Help

1. Navigate to the Mentum Planet Product Downloads page athttp://www.mentum.com/customercare/productDownloads.asp. On the ProductDownloads page, enter the Product ID number indicated in the email or letter sent toyou, and click Submit. Type the product password you received from your CustomerCare Center in the box beside the version of Mentum Planet that you want todownload and click Submit.

2. Scroll to the User Documentation section and click the folder icon in the Singlecolumn to download the user guides and technical notes to a temporary folder onyour computer.

3. Double-click the setup.exe.

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Workflow for migrating Mentum Planet projectsErrors that occur during the migration process are clearly identified in the log (e.g., "Error:Column length (ft) is not part of the Sectors table"). While errors must be rectified in orderto continue project migration, warnings provide important information about migration butdo not block the successful migration of a project.

Note: Migration from Mentum Planet 5.3 or earlier is not supported. Contact CustomerCare for more information.

Note: If order to facilitate migration of multiple Mentum Planet projects, the MentumPlanet Migrator includes a Batch Migration command. Batch migration supports the sameupgrade paths as the Mentum Project Migrator.

Warning: It is recommended that you create a complete project backup prior to openingyour project in Mentum Planet 5.6. Do not use the Backup command. After a legacyproject has been migrated to Mentum Planet 5.6, it can no longer be opened in previousversions of Mentum Planet.

1. Ensure that the project height and clutter files are saved in the Geodata folder (e.g.,the DEM must be saved in the Geodata/Heights folder and the clutter must be saved inthe Geodata/Clutter folder).

2. Ensure the project does not contain overlapping bands.

3. If you are migrating TDMA-FDMA projects, you must remove all user-definedtechnologies except one. When the project is migrated to Mentum Planet 5.6, the user-defined technology becomes “TDMA-FDMA”. You can only have one user-definedtechnology in Mentum Planet 5.6 and it cannot be renamed.

4. Run Data Inspector on the project you want to migrate to identify any issues prior tomigrating the project to Mentum Planet 5.6. If errors appear in the Project Statusmessage window, contact Customer Care for assistance.

To run Data Inspector, choose Start > Run. Type “<Mentum Planet Installationfolder>\DataInspector.exe" /expert and click Open. For example, “C:\ProgramFiles\Mentum\Planet 5.6\DataInspector.exe /expert” 

5. Back up all local project data.

6. Do one of the following:

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n If you are migrating a project from Mentum Planet 4.x, open the Mentum PlanetMigrator, migrate the project, save it, and then open the project in MentumPlanet.

n If you are migrating a project from Mentum Planet 5.x, open Mentum Planet andchoose File > Open Project.

7. If issues arise, run Data Inspector on your local project to identify any known issues.The Data Inspector shipped with Mentum Planet may identify issues that are notdetectable in previous versions of the tool. If errors appear in the Project Statusmessage window, contact Customer Care for assistance.

Note: When migrating a Mentum Planet project that contains network analyses, theanalysis files are copied to the Obsolete folder within the Mentum Planet project folder.You can open these files and view the associated analysis layers in Mentum Planet 5.6.

Note: If a sector references carriers from different frequency bands, after migrationthe project will contain a single band that encompasses sub-bands.

For example, if sector 1 has carriers from band A and band B, sector 2 has carriers fromband A and sector 3 has carriers from band B and C, after migration the project willcontain only band A (if it is the lowest frequency band) with sub-bands A, B, C. Bands Band C will be removed.

Procedures

To migrate projects from Mentum Planet 5.x

1. In Mentum Planet, choose File > Open Project and navigate to where the project issaved, and then click Open.

2. Read the message and click Yes to continue with the migration.

The Project Migrator opens and migration proceeds.

3. Read the information message and click OK.

The projects opens.

4. Choose Edit > Network Settings.

5. In the tree view, choose the technology you are working with.

6. Verify all network settings values and click OK once you are satisfied with thesettings.

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In particular, ensure that you define appropriate values for the Useful Bits PerSymbols column as well as Amplifier Backoff (dB) columns.

Note: The Migrate Files To command is used strictly when you want to convert antennafiles and propagation models contained in an existing project for use with the NetworkOverlay tool. Only site and sector information is migrated. If you do not migrate theproject first, the Network Overlay tool uses a default antenna file and propagation file.

To migrate projects in a batch

1. Click Start > All Programs > Mentum Planet 5.6 > Mentum Planet Migrator.

The Mentum Planet Migrator opens.

2. Choose File >Batch Migration > Load Configuration File.

The configuration file is an .xml file with a defined structure.

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Migrating projectsChanges to the data storage and management architecture in Mentum Planet 5.6 requirethat projects created in previous versions of the software be migrated in order to makethem consistent with the new data schema. Project Migration is an automated processachieved using the Mentum Planet Migrator utility.

Warning: After a legacy project has been migrated to Mentum Planet 5.6, it can nolonger be opened in previous versions of Mentum Planet . It is recommended that youcreate a complete project backup prior to opening your project in Mentum Planet 5.6.

Improved data validation

Mentum Planet includes stringent data validation controls aimed at preserving dataintegrity and reducing the chance of error or data corruption. As a consequence, projectdata must be free of inconsistencies to ensure successful migration to Mentum Planet 5.6.

Upgrade paths

The Mentum Planet Migrator supports the following upgrade paths:

n 5.4, 5.5 (all technologies)

Note: Migration from Mentum Planet 5.3 or earlier is not supported. Contact CustomerCare for assistance with project migration. If you are using Data Manager and working ina multi-user environment, the software upgrade must be coordinated such that MentumPlanet and Data Manager Server are both the same version. In this deployment model, itis also critical to coordinate data migration from earlier releases.

Procedures

To migrate projects from Mentum Planet 5.x

1. In Mentum Planet, choose File > Open Project and navigate to where the project issaved, and then click Open.

2. Read the message and click Yes to continue with the migration.

The Project Migrator opens and migration proceeds.

3. Read the information message and click OK.

The projects opens.

4. Choose Edit >Network Settings.

5. In the tree view, choose the technology you are working with.

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6. Verify all network settings values and click OK once you are satisfied with the settings.

In particular, ensure that you define appropriate values for the Useful Bits PerSymbols column as well as Amplifier Backoff (dB) columns.

Note: The Migrate Files To command is used strictly when you want to convert antennafiles and propagation models contained in an existing project for use with the NetworkOverlay tool. Only site and sector information is migrated. If you do not migrate theproject first, the Network Overlay tool uses a default antenna file and propagation file.

To migrate projects in a batch

1. Click Start > All Programs > Mentum Planet 5.6 > Mentum Planet Migrator.

The Mentum Planet Migrator opens.

2. Choose File > Batch Migration > Load Configuration File.

The configuration file is an .xml file with a defined structure.

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Important considerations when migrating projectsEach new version of Mentum Planet brings improvements in all areas of the software. Keyareas of change include (but are not limited to):

n Antennas

n Link configurations

n Propagation models

Antennas

A new compressed antenna format (.pafx) was introduced that supports complex antennaconfigurations including multibeam antennas as well as multiple bands and e-tiltvariations. To take advantage of the new antenna format, you can use a migrated antennaor you can contact the antenna supplier and obtain patterns in the Planet Antenna Format(i.e., .paf or .pafx).

In Mentum Planet, choose Data > Download Antennas to obtain compressed (.pafx)antenna files from the Mentum Antenna Server.

Link configurations

The concept of link configuration files was introduced in Mentum Planet 5. A linkconfiguration contains the gains and losses that occur as a signal travels. You can assignthe same link configuration to several sectors. If you are migrating a project created in aversion of Mentum Planet prior to version 5.0, the migrated project may have a largenumber of link configurations because in previous versions of the software the link budgetwas created per sector.

Propagation models

Propagation models that are not supported in the current version of Mentum Planet (suchas the Cost231 model or the Lee Model) are converted to the default_PlanetGeneralModel.

In addition, there are several versions of the Predict 4 propagation model available:

n Version 4.2 contains fixes related to predictions.

n Version 4.3 is based on version 4.2 and incorporates a fix related to clutter classorder.

n Version 4.4 is based on version 4.3 and includes the ability to use Predict with veryhigh clutter heights. Use this version only when modeling very high clutter.

n Version 4.5 is based on version 4.3 and fixes an issue related to predictions andchanges to propagation distance. It also includes a fix related to the use of fraction ofincident power scattered values.

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n Version 4.6 is based on version 4.5 and includes a fix for an issue whereby thepredictions were different when using two different propagation distances.

n Version 4.7 is based on version 4.6 includes the ability to define very high clutterheights and allows the user to select clutter height grids.

Note: You can change the version that is used in the Site Editor. Version 4.7 is therecommended Predict version.

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Migrating Mentum Cell Planner projectsUsing the Mentum Planet Migrator, you can migrate projects created in Mentum CellPlanner10.0 or 10.1.

Note: GSM, WCDMA, LTE FDD, LTE TDD technologies are supported. WiMAX is notsupported in this release.

In order to migrate a project, in Mentum CellPlanner, you must first export the project toXML. For more information, see the "Exporting Data" chapter in the Mentum CellPlannerCommon Features User Guide. Once you have completed the export, you can:

n migrate the project using the Mentum Planet Migrator, which can be found in theMentum Planet installation folder, and then open the project in Mentum Planet.

n open Mentum Planet 5.6 and choose Data > Import > Cell Planner project.

Important considerations when migrating Mentum Cell Planner projects

n The 9999 propagation model as well as the Urban model are supported.

n One technology band is created for each Mentum CellPlanner frequency band.

n One spectrum range is created for each Mentum CellPlanner frequency sub-band.

n With WCDMA or GSM projects, if the carrier bandwidth defined in the MentumCellPlanner network settings do not match up with the fixed carrier bandwidth, thedownlink frequency band's upper edge is adjusted to increase the bandwidth andkeep the same number of carriers.

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Understanding the License ServerThe License Server is a software program that validates and distributes software licenses tousers. Each time a user starts Mentum Planet , the License Server is contacted by theworkstation and validates the software license. The License Server allows users to access alicense from a pool of floating licenses located on the server. A floating license is ideal in amulti-user environment when there are several users working with Mentum Planet. While afloating license is in use, no other user can use it. When all floating licenses are in use, noother users can work with the software.

The License Server also allows a user to check out a commuter license from a pool offloating licenses for use on a computer that is not connected to the network. The commuterlicense is not released back into the floating license pool until either the user checks it backin or the commuter license expires.

How the License Server issues licenses

After you install the License Server, you must register the software and validate the floatinglicenses that can be distributed. Once your licence request has been validated, the licensekey numbers are recorded in the license file (i.e., lservrc) that is installed in the\Mentum\License Manager Server\WinNT folder within the Program Files folder.

When a user starts Mentum Planet with a floating license, the software locates and identifiesthe License Server and issues a request for a license. When the License Server finds theappropriate license key, it sends back an authorization to the workstation, and the user canwork with the software.

System requirements

Not only is the License Server contacted each time a user starts an instance of MentumPlanet but it is also contacted periodically throughout the Mentum Planet session. As a result,it is important to choose a computer that is always available to serve the licenses. Ideally,the License Server should be installed on a file or DNS server because these computers arealways online. Static, fixed IP addresses give the best performance. However, you caninstall the License Server on any computer with Windows Server 2003, Windows Server2008, Windows 7, Windows XP, or Windows Vista installed because the resources required toserve the licenses are minimal (20 MB free disk space).

Note: An Internet connection is required to validate licenses. If there is no Internetconnection, contact Customer Care.

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Workflow for installing the License Server and distributinglicenses1. Contact Customer Care to obtain the password required to download the software.

You also need a valid product identification number.

2. Download the software from the download Web page.

3. Choose a computer to be the License Server.

4. Verify that the server and workstations meet the system requirements.

5. Ensure that the workstations have network access to the server where the LicenseServer will be installed by verifying the network protocol. See “Check the NetworkProtocol” in the Sentinel LM System Administrator online Help (Sentinel.chm)available in the <Mentum Planet installation folder>\Help folder.

6. Install the License Server on the chosen computer.

7. Obtain a valid license from the Registration Service.

8. Restart the License Manager service by choosing Start > Control Panel >Administrative Tools > Services. Right-click Sentinel RMS License Manager andchoose Restart.

9. Run the License Server Management tool to verify that the License Server has beeninstalled correctly.

10. Install a floating license version of the Mentum Planet software on individualworkstations or on an application server.

Procedures

To install the License Server

It is recommended that you install the latest version of the License Server. You do not needto install Mentum Planet on the License Server in order for the License Server to validateand distribute licenses.

1. Navigate to the Mentum Planet Product Downloads page athttp://www.mentum.com/customercare/productsDownloads.asp. On the ProductDownloads page, enter the Product ID number indicated in the email or letter sent toyou, and click Submit. Type the product password you received from your CustomerCare Center in the box beside the version of Planet that you want to download andclick Submit. Read the download instructions and save file or files to a temporaryfolder on your computer.

2. Double-click the LMServer Setup.exe file and save the file to a temporary location.

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3. On the Welcome page, click Next.

4. Read the license agreement.

5. If you accept the terms of the agreement, click Yes.

6. Accept the default folder as the folder where the License Server will be installed andclick Next.

7. There is a delay while the software installs.

8. In the Product ID Entry dialog box, type the product ID for each license you want toadd to the License Server and click Add.

9. Each product ID you add is listed in the Product ID Entry dialog box.

10. When you have finished adding the product IDs, click OK.

11. In the Product Registration and License Request dialog box, enter your contactinformation and click Submit.

12. Once the product IDs have been validated, the licenses will be installed on the server.If you are unable to connect to the Registration Service, you need to obtain a licensefrom the Customer Care Center.

13. Choose Start > Control Panel > Administrative Tools > Services.

14. Right-click Sentinel RMS License Manager and choose Restart.

15. Run the License Server Management tool (WlmAdmin.exe) to verify that the LicenseServer is running and that the licenses have been correctly installed.

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Using the License Server Management toolThe License Server Management tool (WlmAdmin.exe) enables you to verify the status oflicenses and monitor license activity. Using this tool, you can obtain information onlicenses such as the type of license, the feature and version of a license, and the licenseexpiry date. You can also verify how many users are currently using a license and howmany licenses are available. For more detailed information, see the Sentinel LM SystemAdministrator online Help (Sentinel.chm) available in the <Mentum Planet installationfolder>\Help folder.

Procedure

1. Navigate to the Program Files\Mentum\License Manager Server\Tool folder.

2. Double-click the WlmAdmin.exe file.

3. In the WlmAdmin dialog box, do one of the following:

n Expand the Subnet Servers node in the tree view to locate all License Serversavailable on the defined subnet.

n Choose Edit > Defined Server List and in the Server box, type the name ofcomputer where the License Server is found, click Add, then click OK.

4. Expand the node next to a License Server to view the list of installed productlicenses.

5. Expand the node next to a product to see who is currently using a license.

6. Choose a product or a user name to view statistics on the licenses in the right-handpane.

7. Choose File > Exit to close the WlmAdmin dialog box.

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Workflow for using the Remote Authorization toolsRemote Mentum Planet users can commute a license without being connected to the LicenseServer by installing a commuter authorization code obtained from the License Serveradministrator or a Mentum Planet user connected to the License Server.

Procedures

To obtain the commuter locking code

The remote Mentum Planet user must obtain a locking code and send it to the License ServerAdministrator or to a user connected to the License Server.

1. Navigate to the <Mentum Planet installation folder>/lserver/Tool folder and double-click WRCommute.exe.

2. Click the Get Locking Code tab.

The commuter license code for the current computer is displayed in the Locking CodeString for the Current Machine box.

3. Do one of the following:

n In the Current Locking Code String section, click the Save Lock Code String to aFile button to save the locking code to a file, and then send the file to the MentumPlanet user with access to the License Server.

n In the Send as E-Mail section, type the email address of a Mentum Planet userwith access to the License Server and click Send.

To check out a remote commuter license

Warning: Remote commuter licenses cannot be checked in and remain checked out untilthe end of the authorization period.

1. Do one of the following:

n Start the software and choose Help > Commuter License.

n Choose Start > All Programs > Mentum Planet 5.x > WCommute.

2. Click one of the following buttons:

n Search Subnet—search all servers to which you can connect for available floatinglicenses.

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n Single Server—search a specific server for available floating licenses. You mustuse this option if you want to search across networks.

3. From the tree view in the Commuter Licensing dialog box, choose the license thatyou want to commute.

4. Enable the Check Out Authorization for Remote Machine check box.

5. In the Please Enter the Number of Days Until the Authorization Expires box, type thenumber of days before the license expires.

6. Remote commuter licenses cannot be checked in and remain checked out until theend of the authorization period.

7. Click Check Out.

8. In the Locking Code for Remote Machine dialog box, choose one of the followingoptions:

n Enter the Locking Code String for Remote Machine—to type the license string orpaste it from the clipboard.

n Get Locking Code String for Remote Machine From File—to specify a filecontaining the license string.

9. Click OK.

10. In the Remote Commuter Licensing dialog box, click the Save button.

11. Type a name for the file in the File Name box and click Save.

12. In the Mail the Remote Commuter Authorization to Recipient in Email section, typethe email of the remote Mentum Planet user.

13. Click OK.

14. In the Commuter Licensing dialog box, choose File > Exit.

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CHAPTER 3 Basic UsageIn order to get up and running with Mentum Planet as soon as possible, this chaptercovers some of the basic tasks for using Mentum Planet. For a more detailed look atthe software, download the tutorial and the associated data set from the CustomerCare section of the Mentum web site.

This chapter covers the following topics:

Starting Mentum Planet 44

Creating a project 45

Defining your user preferences 48

Placing sites 50

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Starting Mentum PlanetWhen you start Mentum Planet for the first time, you are prompted to register the productin order to activate your license. By registering, you ensure that you will be notified ofpatch releases, updates, or new releases of Mentum Planet. Once open, Mentum Planetdisplays a Start Page. On the Start Page, you will find up-to-date information about currentevents including new blog posts, available webinars, and the availability of new tools.

Procedure

1. Start Mentum Planet.

2. If prompted to start the Mentum Planet 5.6 RPE service, click Yes.

The RPE Service manages prediction generation tasks within Mentum Planet and, bydefault, is configured to be started manually. You can configure the Mentum Planet5.6 RPE Service to start automatically so that it runs as long as Windows is running.

Note: The RPEService.exe uses the local system account.

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Creating a projectBefore you begin working with Mentum Planet, you must create a project. A Mentum Planetproject contains and organizes all of the information pertaining to a particular wirelessnetwork. Mentum Planet supports two types of grids: numeric and classified.

n a numeric grid associates numeric data with the bins in the grid file

n a classified grid associates character data with the bins in the grid file

At a minimum, a project is created from a Heights file (i..e, a Digital Elevation Model file)although you can also include clutter information (i.e., land use) in a project. The geodatafolder must contain a Heights folder and a Clutter folder (although the clutter folder can beempty).

Note: To continue working through the Basic Usage section, you must have a validHeights file that you can use to create the project. If you do not have one, you candownload one of the data sets available from the Customer Care page of the Mentum website and use the geodata contained therein.

Procedure

1. On the Start Page, click New Project.

The Start Page displays each time you open Mentum Planet or close a project.

2. In the Project Wizard, click Browse or type a path to the folder where you want to savethe project and click Next.

3. Supply a name for the project and click Next.

4. On the Select Your Project Technologies page, in the Available list, choose thetechnology you are most interested in (for example, LTE) and click the left arrow.

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5. Click Next and follow the prompts to complete the project creation process.

6. When prompted, choose the geodata folder where the project Heights file is saved.

7. On the last page of the Wizard, click Finish to create your project.

The project opens in Mentum Planet with the Project Explorer docked to the left. Ifyou don't see the Project Explorer, choose View > Project Explorer. It is from theProject Explorer that you access the bulk of Mentum Planet commands by using theright-click shortcut menus.

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Defining your user preferencesYou can define default parameters and actions that are retained across Mentum Planetsessions and upgrades. Preferences are grouped on the following panels:

n General—Mentum Planet startup actions and project data validation settings

n Units—units to be used across the project as well as the project coordinate system.

n Project Explorer—performance, site selection, and layer display settings

n Data Manager—logon settings and profile management

n Project Wizard Defaults—default folder settings and geodata settings

n Microwave—default units for microwave calculations and location of geodata files

n Miscellaneous—prediction cache, import/export, Monte Carlo simulation, andAutomatic Cell Planning settings

Note: To ensure that you produce accurate outputs, verify that the units selected arecorrect.

Procedure

1. Choose Edit > Preferences.

2. On the General panel, you can specify how Mentum Planet appears when you firstopen it.

3. In the tree view, choose Units and ensure the units are correct.

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4. Click OK.

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Placing sitesA site is a fixed geographical location. At the site, there are technology-specific basestations, each with associated sectors. All information about sites and sectors is containedin the Site Editor.

Procedure

1. In the Project Explorer, from the Category list, choose Sites.

2. Right-click the Sites node and choose New Site.

3. Click in the Map window three times to place three sites.

4. In the Project Explorer, double-click Site_1.

The Site Editor opens where you can add sectors and repeaters and define allrelevant parameters.

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Generating predictionsPredictions use a propagation model, terrain and clutter information, and general sectorsettings including the power, antenna, and azimuth to predict the signal strength and pathloss of a sector at any location where the signal exceeds the defined minimum level.

Path loss and signal strength predictions are used in network analyses to determinecoverage and other metrics.

Procedure

1. In the Project Explorer, in the Sites category, right-click the Sites node and chooseGenerate Predictions.

2. In the Sector Selection dialog box, accept the default (All Sectors) and click OK togenerate predictions for all sectors.

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3. In the Prediction Generator, click Generate.

4. When prediction generation is complete, click Close.

5. To view the prediction, in the Project Explorer Sites category, expand the Sites nodeand the Site_1 node.

6. Right-click sector 1, and choose View Sector Predictions > Modeled > Total.

7. Use the Zoom In button on the Main toolbar to better examine the prediction.

8. Click the Grid Info button on the Grid Analysis button and then click in the Mapwindow to display prediction values.

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APPENDIX A TroubleshootingAs with any software, issues may arise in the use of Mentum Planet and the LicenseManager Server. If the solution you require is not contained in this appendix, fromthe Help menu in Mentum Planet, choose Knowledge Base to view solutions createdby the Customer Care team.

This chapter covers the following topics:

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Troubleshooting the License ServerYou may receive the following error message when starting Mentum Planet:

No license available to run <program>.

If you receive this message, the cause is likely one of the items listed below. The items arelisted in order of probability. Start with the first item, and work through the list until theproblem is corrected.

License Server issues and resolutions

No licenses are available.

Check whether licenses are available. See Using the License ServerManagement tool.

The License Server is not working and therefore not serving licenses.

See "Using the License Server Management tool" on page 40.

There is a problem with the license key.

See "If the license key does not work" below.

If the License Server is not working

1. Verify that the License Server service is running using the Windows Services menu.

2. Do one of the following:

n If the License Server is running, you need to restart it. Stop the service andrestart the server.

n If the License Server is not running, navigate to theProgram Files\Mentum\License Manager Server\WinNT folder and double-clickthe loadls.exe file. Verify that the service has been installed and then restart theserver. See “loadls - Install the License Server as an NT/2000 Service” in theSentinel LM System Administrator online Help (Sentinel.chm) available in the<Mentum Planet 5 installation folder>\Help folder.

If the license key does not work

1. Navigate to the Program Files\Mentum\License Manager Server folder and verifythat the lservrc file has no extension.

2. Start Notepad, open the lservrc file, verify the expiry date, and check that thesoftware licenses are in the lservrc file.

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3. Navigate to the Program Files\Mentum\License Manager Server\Tool folder anddouble-click the WlmAdmin.exe file. Verify that the License Server is running anddetermine how many licenses there are on the server.

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