getting more from less - how to use data in your cad and epcr to improve operational and clinical...
TRANSCRIPT
GETTING MORE FROM LESSHow to use data in your CAD and ePCR to improve Operational and Clinical performance
Nick Nudell & Todd Stout
Agenda
Introductions
Objectives
Framework / Approach / Principles
Operational Options to vote on
Clinical Options to vote on
Selected Operational Topic / Case
Selected Clinical Topic / Case
Summary and Q & A
Introductions
Nick Nudell
Todd Stout
You
Organization Type
Have CAD?
Have ePCR or Clinically-oriented RMS
Nick Nudell
14 Years in EMS Volunteer EMR/EMT, Rural/Urban CCEMTP, educator,
author, planner, regulator & consultant
Consultant to NHTSA & many states EKGNERD NQF, NEMSAC, SAE, NEMSMA, Advocates,
CLIR/EVENT, IRCP, & others FirstWatch® - Real Time Early Warning System
Clinical, Systems & Quality Specialist Monitor real time Public Safety data from more than 130
sites in the US and Canada Process more than 50,000 incidents per day
Todd Stout
32 years in EMS & related Jobs Stockboy, EMT, Paramedic, flight medic, consultant
(SSM), public manager, corporate manager
CAD vendor customer service manager
Stout Solutions – reports & consulting
FirstWatch® - Real Time Early Warning System
Monitor real time Public Safety data from more than 130 sites in the US and Canada
Process more than 50,000 incidents per day
Why Should You Care?
As an EMS provider, you owe your community the highest quality service possible.
Patients assume a competent provider equipped to meet their needs will show up in a timely manner.
For the person in need, failure is not an option.
Quality is…
Delivering the service your community, customers and patients want and need, every time.
Quality is NOT…
… just a buzzword!
A Quality Framework
Measure
Investigate
Identify Issues
Take Action
CAUTION: Avoid
Knee Jerk Reactions
A simple problem can be made much worse if we respond with blame
$10 fixes for $0.10 Problems
Keep in mind the severity of an issue
Identify
System Issues vs. People Issues
System issues will probably require a fix that is applied to the whole system
People issues should be addressed with the individual.
Operational options to vote on
Communications center performance
Out-of-chute time performance
Hospital transfer of care performance
Clinical options to vote on
Clinical Performance Measures
Continuous Quality Improvement
Sentinel Alerts
Operational option 1
Communications center performance
Details that may take a few slides
Operational option 2
Out-of-chute time performance
Details that may take a few slides
Operational option 3
Hospital transfer of care performance
Details that may take a few slides
Clinical option 1
Clinical Performance Measures
Clinical option 1
Clinical option 1
Clinical option 1
Clinical option 2
Continuous Quality Improvement
Clinical option 2
Clinical option 2
Clinical option 3
Sentinel Alerting
Clinical option 3
Clinical option 3
Summary
Data is cool, using it is cooler
Pick an important problem that you can actually change
Fix the system first
Q & A…
Thank You!Please fill out and hand in your surveys & cards
Contact information
Nick Nudell
Todd Stout