getting digital webinar 1: listening online from mike coulter
DESCRIPTION
Mike Coulter, Social Media Consultant, reveals how can arts organisations can successfully find out what their audiences are saying about them online. He'll also share what the tools are that can help organisations keep track, and what are good strategies for responding to both positive and negative online reactions! http://digitalagency.comTRANSCRIPT
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Who was Mike Coulter?:
20 years in the creative depts of
Advertising & Marketing firms.
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Who is Mike Coulter?:
Consults, Mentors & Evangelises
the use of Social Mediain Business & Organisations.
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WHY SOCIAL MEDIAMATTERS:
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80% of people are influencedby friends or family online.
14% of peoplebelieve advertising.
58% trust the opinionof a ‘person like me’.
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The UK has the highest socialnetworking membership
in Europe.
Over the next three years over half the UK population
will belong to a Social Networks.
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Courtesy of @equalman http://socialnomics.net/
QuickTime™ and a decompressor
are needed to see this picture.
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SOCIAL MEDIA IS NOT A FAD.
IT’S A REVOLUTION.
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Organisations who successfully
leverage social media tools to communicate,
collaborate and network, have a distinct advantage
over those who don’t.
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Daily use of social mediais now common-place & pervasive
Facebook, Linkedin, Twitter, Flickr, YouTube etc, are becoming
keyMarketing Tools.
Opportunities for Brandsto connect with fans, audiences &would-be-could-be ambassadors
are endless.
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SO HOW DOYOU FIND OUT WHAT
PEOPLEARE SAYING ABOUT
YOU & YOUR ORGANISATION
ONLINE?
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YOULISTEN:
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“Listen to the good. Respond quickly to the bad, Respond even faster to the
ugly.”
http://blog.comscore.com/2009/05/keeping_score_with_social_medi.html
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What to look for?•The compliment – Save your ‘good reviews’ for testimonial use
•The competitor – Your competition’s strategy and customer’s views towards them
•The crowd – Follow a particular topic to understand sentiment and it’s importance
•The influencer - brand evangelists. Clasp ‘em to your busom
•The ROI/The audit – measure the performance of your social actions/campaigns
•The story – Uncover new ways to talk about your brand from stories people are telling
•The recruit – Find via the web, what do potential employees see about you?
•The brand association – how do your customers actually view our brand? It may not be the way you think they do.
•The complaint/The crisis /The correction– Catch them early to show how responsive you are
David Alston, VP Marketing at Radian6,http://blog.emoderation.com/2009/06/what-to-listen-for-in-social-media-part_02.html
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WHAT’S THE VERY BEST WAY
TO LISTEN ONLINE?
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WHAT’S THE VERY BEST WAY
TO LISTEN ONLINE?
THERE ISN’T ONE.
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THERE ARE HUNDREDS.
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THE‘SPLINTERNET’
HAS 100’S OF WAYS TO LISTEN.
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BUT HERE ARE THE ONES I USE
AND METHODS I PREFER
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“If the news is important,
it will find me”
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Time to talk about Twitter?
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Unexpected traffic story.(Or ‘accidental seo’.)
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FaceBook Insight
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In conclusion:( Hang in there everybody
you can have a cuppa soon. )
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Courtesy of @equalman http://socialnomics.net/
QuickTime™ and a decompressor
are needed to see this picture.
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ROIRETURN ON INVESTMENT
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ROIRETURN ON INVESTMENT
ROTRETURN ON TIME
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ROIRETURN ON INVESTMENT
ROTRETURN ON TIME
ROARETURN ON ATTENTION
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REMEMBER:
1.DONT GET BENT OUT OUT OF SHAPE OR SWEAT IT IF YOU MISS ANYTHING. YOU WON’T FIND EVERYTHING, BUT WITH A GOOD NETWORK, GOOD STUFF WILL FIND YOU.- Trust in Serendipity.2. Appoint a ‘Community Manager’. If you’re one-man-woman-band: DIY. ROT.3.Identify search: keywords, names, brands, #hashtags, subjects etc. Establish daily routine: ‘Social Self-Discipline.4. Set up a ‘Social Media Listening Post’: Monitor online conversations about you, your audience, acts/shows and competitors. Sign up for Google Alerts/rss reader/Tweetdeck/Saved Searches/Nutshell Mail5. Actively and authentically engage with the social community.6. Monitor progress, check KPI’s/ROI, tweak, refine, repeat.
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LISTENING ONLINEvia Social Media is more than just a nice idea - it's
a necessity and an opportunity.
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THE 2nd BEST TIMEIS NOW.
THE BEST TIME TO START
LISTENING ONLINEWAS 4 YEARS AGO.
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