get your fastest time yet: race-winning solutions from texas.gov janet gilmore assistant director,...
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Get Your Fastest Time Yet: Get Your Fastest Time Yet: Race-winning Solutions from Texas.govRace-winning Solutions from Texas.gov
Janet GilmoreAssistant Director, DIR
Erin HutchinsDirector of Portal Operations, Texas.gov
Brian StevensonDirector of Core Services, Texas.gov
AgendaAgenda Gain a Competitive Advantage with Texas.gov
— The Warm-up: A Texas.gov Overview— What is Texas.gov?— The Need for Speed— By the Rules: Program Governance— Measuring Performance: Key Success Indicators— Cheers from the Fans: What Texans are Saying
Comprehensive Training Program: What We Offer— Core Strength: Texas.gov Core Competencies— Increased Flexibility: Flexible Funding Solutions— Personal Training: Service After the Sale— Resistance Training: Security— Endurance Electronic Payment Processing
What We Can do for You— Cross Training: Popular Texas.gov Services & Solutions— Texas.gov Products Can Get You to the Finish Line
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From a 5K to a Marathon: From a 5K to a Marathon: Texas.gov Solutions Can Help You Texas.gov Solutions Can Help You
Gain a Competitive EdgeGain a Competitive Edge
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What is Texas.gov? What is Texas.gov?
A Successful Public/Private Partnership — Innovative, cost-effective, and collaborative public/private partnership between
Department of Information Resources (DIR) and Texas NICUSA, LLC — Awarded contract July 31, 2009 and began January 1, 2010— Robust governance structure to support G2G, G2C, and G2B applications and services
An Innovative Business Model— Self-funded, transaction-based program — Contributes to The State of Texas General Revenue Fund
Award-winning— Best of Texas Award – Center for Digital Technology— Web 2.0 State and Local Government Award – Public Technology Institute— Gold Screen Award of Excellence – National Association of Government Communicators— ClearMark Award – Center for Plain Language— GovMarks Award – GovMark Council
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The Need for SpeedThe Need for Speed
Alternative to Traditional Procurement Methods— Texas.gov develops web-based applications and services for state and local
governments — Entities can leverage the Texas.gov Master Agreement to eliminate the RFP
process and allow for quicker time-to-market
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By the Rules: Program GovernanceBy the Rules: Program Governance Governing Authorities— Transparency into Texas.gov operations— Provides platform for stakeholders to contribute to Texas.gov strategy and
direction— Ensures adherence to Texas.gov’s mission
Partner Representation DIR & TxNICUSA
Measuring Performance: Key Success IndicatorsMeasuring Performance: Key Success Indicators
Governance— 115 Customer Agreements — 1,000+ service and subcontract agreements managed— 7 Governance Authorities created and leveraged to manage the Texas.gov program
Services— 1,000+ online services via 150 web-based applications— 225+ participating state agencies and local governments
Performance— $17 billion+ in state and local revenue processed by Texas.gov— $87 million+ in contributions to the State’s General Fund— 145 million+ financial transactions securely processed
Portal— 217 million+ visits to Texas.gov since its inception
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Cheers from the Fans: Texans Praise Texas.govCheers from the Fans: Texans Praise Texas.gov
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“I love this service! Thanks for providing a worry-free, easily accessible way to renew my professional license.”-Board of Veterinary Medical Examiners | Veterinarian License Renewal
“The service was clear, easy, and quick to navigate.” -State Health Services | Professional Licensing & Certification Renewal
“Perfect! Much easier than renewing through the mail. This is quick and easy.”
-Board of Nursing | Nurse License Renewal
“Great website. Thanks for keeping it clean and easy to use.” -Texas.gov Survey Respondent
“You can’t improve perfect.” -City of Houston | Ticket Pay
Comprehensive Training Program: Comprehensive Training Program: What Texas.gov OffersWhat Texas.gov Offers
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Core Strength: Texas.gov Core CompetenciesCore Strength: Texas.gov Core Competencies Application Development
— Design and build online applications that are accessible, multi-lingual, and mobile-ready
Technology Solutions — Manage infrastructure, hosting, networking, quality assurance, and security
Payment Processing — Secure, Payment Card Industry (PCI) Level 1-compliant payment engine offers
end-to-end transaction management services
Marketing and Promotion – Raise awareness and drive adoption
Customer Service — Multi-channel customer service solution and dedicated support team provide
24/7 assistance
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Increased Flexibility: Flexible Funding SolutionsIncreased Flexibility: Flexible Funding Solutions
Self-funded Model — Transaction-based— Can include Administration and Subscription Fees
Appropriated Model — Legislative appropriations may be preferred funding source— Apply legislative appropriations to reimburse cost of building and operating service— Models
• Time & Material• Deliverables-based• Subscription Fees• Service Fees
Hybrid Model— Legislative appropriations + self-funded approach
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Personal Training: Service After the SalePersonal Training: Service After the Sale
Texas.gov Help Desk– A tiered approach to supporting Partner requests by leveraging the ITIL Framework for
communicating, managing, and resolving incidents
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Resistance Training: Texas.gov SecurityResistance Training: Texas.gov Security
Leadership— Participate in local organizations, panels, and leadership
forums at industry events— Extensive security management expertise from reputable
organizations and government entities— Utilize innovative tools and systems to identify, isolate,
and thwart attacks
Compliance— Sarbanes-Oxley— PCI (Payment Card Industry) — CISSP and SANS Certifications— Non-Security certifications including PMP and ITIL
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Texas.gov is committed to Texas.gov is committed to safeguarding all personal and safeguarding all personal and financial information.financial information. There have been 0 security There have been 0 security breaches in the life of the breaches in the life of the Texas.gov program.Texas.gov program.
Endurance Training: Electronic Payment ProcessingEndurance Training: Electronic Payment Processing
Secure Payment Engine— A scalable enterprise payment gateway solution
that integrates with the Uniform Statewide Accounting System (USAS)
— Qualified, SAS 70 Type II and compliant with Sarbanes-Oxley and PCI requirements
— PCI Level 1 compliant with Payment Application Best Practices (PABP) standards
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In 2010, TPE processed more than 120 million transactions and $12.1 billion in secure payments on behalf of NICUSA’s government partners
Cross Training: Popular Services & SolutionsCross Training: Popular Services & Solutions
Residents — Vehicle Registration and Renewal— Driver License Renewal and Change of Address— Vital Records Orders (birth & death certificates)— Voter Registration
Professional— Occupational Licenses and Renewals— Subscription Renewals
Business— Vehicle Inspection— Business Licenses and Permitting— Electronic Filing for Courts— Driver Record Ordering
City and Local Government— Ticket Payment— Utility Bill Payment— Property and Sales Tax
Donation Services— Match the Promise Foundation (prepaid tuition)— Veteran’s Online Donation
Websites — Emergency Preparedness— Veterans Portal— Texas.gov
Texas.gov Products Can Get You to the Finish Line Texas.gov Products Can Get You to the Finish Line
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Configurable online application that processes one-time and recurring online payments
Integrates directly with your front-end online service to accept all payment types
Point-of-sale payment solution
Online event registration
Ask the Trainers: Contact Us Ask the Trainers: Contact Us
Janet Gilmore, Assistant Director, [email protected]| 512.463.8447
Erin Hutchins, Director of Portal Operations, Texas.gov [email protected] | 512.651.9810
Brian Stevenson, Director of Core Operations, Texas.gov [email protected] | 512.651.9898
Jennifer Savoy, Director of Marketing & Outreach, Texas.gov [email protected] | 512.651.9808