get ready for your new look pulse - going digital soon
TRANSCRIPT
April 2017Second edition
www.wslhd.health.nsw.gov.au
Blacktown will have the best of the best
The NSW Premier Gladys Berejiklian and Health Minister Brad Hazzard made their first official visit to Blacktown Hospital to launch Stage 2 of the redevelopment and announced the hospital will be the “best of the best”.
Get ready for your new look Pulse - going digital soon!
New look Pulse goes digital on 27 April The countdown is on to a big change at The Pulse: we’re going digital. This edition will be the last one in the pdf format. And it will be the last edition to appear fortnightly.
From 27 April you’ll be able to find The Pulse at www.thepulse.org.au – bookmark the site, because we’ll update it whenever a new story breaks in our district.
That means if the NSW Premier visits Blacktown Hospital, the story will go live on The Pulse as it happens. If ground-breaking global research is announced at Westmead, you’ll know about immediately through The Pulse.
We’ll pull in great people pieces and inspiring video, as well as what’s happening around the traps. And it will all be as close as your phone.
www.thepulse.org.au will be bright, fresh and easy to use. Make sure you let us know about anything happening in your area so we can include it.We'll keep refining The Pulse in the months after launch, and we'd love your feedback.
If you have ideas for content, let us know. You can email us on [email protected]
The Pulse | April 2017 2
News from across WSLHD
Blacktown Hospital keeps growing
Quality Awards entries now openThe WSLHD Quality Awards submissions or entries are now open. The award ceremony will take place at ANZ Stadium on Thursday, 7 September.
A panel of judges will determine the winners of the Quality Awards and projects will be submitted for further recognition at a state and national level as part of the NSW Health Innovation Awards and NSW Premier’s Awards.
Submissions or entries close on Friday, 9 June (submissions or entries must be sent to your local Quality manager). Workshops will be held throughout May.
For further information about the Quality Awards or for workshop dates, visit: goo.gl/qKFtrB or contact Natalie Fester Lloyd on 0429 395 789 or email [email protected]
Work has begun on the centrepiece of the Blacktown Hospital redevelopment.
This will see the hospital transformed into one of the nation’s leading health care facilities, delivering improved health services and thousands of new jobs to Western Sydney.
Premier Gladys Berejiklian and Health Minister Brad Hazzard on Tuesday, 11 April inspected the site for the new acute services building, which is the jewel in the $700 million Blacktown and Mount Druitt Hospitals Expansion Project.
“The NSW Government is making an unprecedented investment in our health system and the works at Blacktown Hospital and Mount Druitt Hospital highlight this commitment,” Ms Berejiklian said.
“We have allocated almost $6 billion for new hospitals and the expansion of existing hospitals and medical facilities over the past six years, and more is to come.”
Mr Hazzard said every area of the new building had been co-designed with staff and patients to create the best possible environment for recovery.
“Blacktown and Mount Druitt hospitals will have the best of the best.
“The best technology and the best clinical services in the best setting, giving patients the best chance to get back on their feet.”
The new acute services building will include:
• New emergency department with more emergency and short stay beds and a new psychiatric emergency care unit;
• New intensive care unit with more beds;
• Eight new operating theatres and space for future expansion;
• New purpose-built wards for expanded birthing, maternity, women’s health, and newborn care;
• New paediatric service with dedicated emergency, day stay, clinics and a ward with carer zones so a parent or carer can
comfortably stay overnight.• The Stage 2 works will also see construction of a multi-storey car park with over 400 additional spaces to be completed in late 2017. The acute services building will be completed in 2019.
To keep up-to-date with the Blacktown and Mount Druitt hospitals redevelopment, visit: http://www.bmdhproject.health.nsw.gov.au/
NSW Premier Gladys Berejiklian, Blacktown and Mount Druitt hospitals general manager Sue-Anne Redmond and Health Minister Brad Hazzard visit Blacktown Hospital for the first time.
WSLHD staff and consumer representatives encourage staff and teams to enter the Quality Awards.
The Pulse | April 2017 3
Better West Strategic Priorities 2017-2021
A program to help knee replacement patients is chalking up impressive results at Blacktown and Mount Druitt hospitals.
The group-based ‘Kneed to Succeed’ program has reduced the therapist time required to treat post-operative total knee replacements by 65 per cent, and by March 2017 was saving three times as much money as in 2015.
Post-operative total knee replacement is one of the most commonly referred conditions to the Blacktown and Mount Druitt Outpatient Physiotherapy Departments.
Physiotherapy is crucial in helping patients recover after surgery, and hundreds of hours are spent every year in providing high quality management so patients can achieve optimal quality of life.
Kneed to Succeed was first implemented in April 2015, and was so successful it was awarded a 2015 WSLHD Quality Award for Translational Research.
Blacktown and Mount Druitt hospitals outpatient senior physiotherapist Genevieve Langron said Kneed to Succeed was based on research evidence, and had led to fantastic results.
“Despite the significant increase in demand we are still achieving 100 per cent patient satisfaction and great outcomes for our participants,” she said.
Patients are winners with Kneed to Succeed
From the Chief Executive
It is an exciting and a challenging time for WSLHD. Together we are on a journey of significant change.
We are strengthening what we do well and looking at innovative ways to better deliver healthcare to our community.
The Better West Strategic Priorities for 2017-2021 define the priorities we are investing in, that will ensure we are meeting the future need of our population.
There are six strategic priorities:• Healthy PeopleWe are invested in keeping the people of western Sydney healthy – now and in the future.
• Integrated Research Education and Clinical Research
We will translate research into effective clinical service models that deliver positive health outcomes.
• Patient Experience MattersWe will be transparent and accountable. We will deliver safe, quality care whilst retaining dignity.
• Exceptional PeopleWe want to support, nurture and recognise our
staff and people.
• Spending WiselyWe will be efficient, productive and innovative in business design and delivery.
• Information Underpins Everything We Do.We will use information management and digital technologies to transform the way we work.
To achieve delivery of these priorities we will be working across the organisation and with our other health partners on a comprehensive change program.
We have galvanised the WSLHD executive to lead many of these strategic initiatives and have a wider leadership group supporting delivery of them.
These senior leaders gather in ELEVATE every three months to discuss progress and initiatives.
For further information, visit: http://www.wslhd.health.nsw.gov.au/Better-West/Strategic-Priorities/Strategic-Priorities
Danny O’Connor Chief Executive
“Since 2015 referrals have been rapidly rising and we have expanded our project to ensure patients continue to be seen within two weeks.
Blacktown Hospital physiotherapists Genevieve Langron and Marie March put some joints through rehab paces.
Currently we have four full classes running every week between the hospitals without using any additional resources.”
The Pulse | April 2017 4
News from across WSLHD
WSLHD Facebook tips over 10,000 followers
Westmead Hospital’s Intensive Care staff Millet, Bea, Jessica, Gemmel and Kelly celebrate success.
Fantastic Furniture gives big
Westmead Hospital’s Women’s & Newborn Health Operations director Donna Garland, nursing unit manager Linc Marlow, patient Phyllis Andrews and Fantastic Furniture’s Renee Bosworth.
The WSLHD Facebook page (Western Sydney Health) reached 10,000 Facebook likes on Easter Sunday.
Since the page’s inception in 2014, it has grown to attract a lot of engagement, laughs, commentary and feedback.
While our milestone is impressive, the page’s analytics show that the District’s Facebook activity is reaching more than 80,000 people a week, on average.
We’ve also had a couple of posts go international, or also known as “viral”.
If you’re not following the page already, visit www.fb.com/WesternSydneyHealth
If you’re an avid social media user, you can also find us on Twitter - @WestSydHealth and Instagram - @humansofthehospital.
Fantastic Furniture has generously donated 26 recliner chairs to Westmead Hospital’s Women’s and Newborn Health department, making patients’, carers’ and family’s stay a lot more comfortable. The new armchairs have been placed in the Women’s Health Ward, where patients are being treated for high-risk pregnancies and gynaecological cancers.
Donna Garland, operations director, Women’s and Newborn Health, said support from the immediate family in these situations is important.
“Quite often, patients can come from different regions of NSW, requiring highly specialised treatment and care, and families requiring longer stays by their loved ones’ side,” she said.
“A recent survey of patients who had the opportunity to have their families within the room for longer periods showed improved emotional wellbeing.
“The generous support of Fantastic Furniture will allow us to make long nights in hospital a little more relaxing.”
Westmead Hospital ovarian cancer patient Phyllis Matthews was delighted with the new chair in her room.
“The chairs are so comfortable and they’re so easy to relax in, I could easily fall asleep in mine.
“I think it’s wonderful Fantastic Furniture has helped make patients’ stay in hospital a lot better.”
Renee Bosworth, Fantastic Furniture area leader, praised the care provided at Westmead Hospital.
“We are thrilled to provide ultra-comfortable reclining armchairs to the department to improve the quality of comfort and the day-to-day support family members need.”
Susie Saba, Partnerships Manager at Westmead Medical Research Foundation, said she was
delighted with the donation.
“We are so pleased that Fantastic Furniture has donated these recliner chairs.
“I hope it inspires more businesses to think about ways in which they can support our communities.”
To support My Westmead please call 1800 639 037 or visit: http://www.wmrf.org.au/
The Pulse | April 2017 5
News from across WSLHD
Managers leading change: “We’re with you”
Food Services staff now record how much patients are eating at each meal and clinicians can also track patient nutrition.
Mr Rophail believes the success of the program at Blacktown and Mount Druitt hospitals is largely due to the leadership and commitment of the senior managers with support from staff.
In the last People Matter (Your Say) survey WSLHD staff ranked “I feel senior leaders effectively lead and manage change” in the bottom six responses.
An example of senior managers leading and directing change has occured in how inpatients at Blacktown Hospital order their food.
Food services staff now go around to all the inpatients and enter their food orders on iPads right up to an hour before food delivery.
Updated menus give patients up to 30 nutritionally balanced food and drink options each day. They can choose any dish for any meal.
Western Sydney Local Health District and HealthShare NSW trialled the system last year in a pilot called My Food Choice.
It was rolled out at Blacktown and Mount Druitt hospitals in 2016 and preparations are underway for Westmead and Auburn hospitals to adopt the system in 2017.
“This really improves the quality of a patient’s stay with us,” Blacktown and Mount Druitt hospitals operational design director Peter Rophail said.
“There are huge clinical benefits for the patients, plenty of cost savings and massive reductions in waste.”
women between 50 and 74 to get their free mammograms.
Last month, 15 educators undertook training in breast health and screening, taking away the resources to deliver information sessions to their respective communities.
In early April, the educators presented in-language to Mandarin, Arabic and Cantonese speaking groups.
BCE program co-ordinator Anoop Johar said the information sessions were designed to specifically target CALD women.
“Many participants have low literacy in their own language so these programs are designed to have minimal reading and writing,” she said.
“We aim to promote good health and wellbeing through verbal and visual communication strategies, using educators from the same background, speaking the same language as the participants.”
The BCE program also spruiked the BreastScreen program at this year’s Parramasala event, marching in the parade in partnership with Pink Sari Inc.
WSLHD Multicultural Health has been running the bilingual community education program since 1990.
Programs run in nearly 30 different languages and cover topics like women’s health, mental health, domestic violence and parenting.
For more information on the BCE program, contact Anoop Johar on 9840 3907 or email [email protected]
Bilingual educators encourage breast health
WSLHD’s Bilingual Community Education (BCE) program has been working with the Westmead Breast Cancer Institute (BCI) for BreastScreen NSW Sydney West to boost breast screening rates for culturally and linguistically diverse (CALD) women in western Sydney.
The program’s trained bilingual educators have started delivering breast health and breast screening programs to CALD women in-language, in the hope of encouraging more
“By developing trust and open communication, senior managers can actively support staff by providing the resources and reinforcement needed to sustain the change,” he said.
To find out more about the People Matter 2016 results, visit: goo.gl/zgHRLX
Breast Cancer Institute and BreastScreen staff encourage women aged 50-74 to have a mammogram.
Blacktown Hospital’s Rupinder Baidwan, operational design director Peter Rophail and Cynthia Pilao.
The Pulse | April 2017 6
News from across WSLHD
Spread the LHD newsThe Pulse will be changing its look and design by going digital!The Pulse is a fantastic tool to promote or share your project, celebration, initiative, success or event.This publication is distributed to more than 11,000 staff in Western Sydney Local Health District and our many stakeholders.
To submit your story for consideration, we require high-resolution photos with captions and a minimum of 150 words describing the story.
For further enquiries, phone 8890 4564 or email [email protected]
From 27 April you’ll be able to find The Pulse at www.thepulse.org.au – bookmark the site, because we’ll update it whenever a new story breaks.April 2017 second edition Graphic design and editorial co-ordinator: Jenny Harrison, WSLHD Corporate Communications Specialist.
Sub-editor: Sia Anthopoulos, WSLHD Senior Corporate Commnuications specialist.
Vollies show all the way
Meet Blacktown Hospital’s Wayfinder volunteer Cliff Treu and Divisional nurse manager Helen Konowec.Cliff is one of 12 Blacktown Hospital Wayfinder volunteers helping patients and visitors arrive at their destinations.
WSLHD Disability Workforce co-ordinator Kate Murdoch represented Australia at the Rio Paralympics.
Our own Rio rowing Paralympian Kate Murdoch has added another medal to her collection after she took out the 2017 Aon Sydney International Rowing Regatta.
Kate, who is WSLHD’s Disability Workforce co-ordinator, won the legs, trunk and arms mixed double scull final with Balmain athlete Kevin Wall.
“I was really happy with the race, and just really happy to get it with Kevin,” Kate said.
Kate competed on day five of the Sydney International Rowing Regatta, which was held in Penrith earlier this month, in tough weather conditions.
Kate wins medal at rowing final
Hills seniors get lesson on injury preventionFalls prevention was the focus of a recent seminar, attended by 70 seniors from The Hills.
The group, who were from a variety of culturally and linguistically diverse backgrounds, attended pedestrian safety and fall prevention seminars, along with strength and balance workshops.
The seminars were part of the Injury Prevention Awareness Project for Multicultural Seniors, which was hosted by Multicultural Health, in partnership with local Chinese seniors and SydWest Multicultural Services.
Multicultural health worker Helen Li said the seminars were well-received.
“We had great feedback – 96 per cent of the participants said the information they received was excellent, useful and relevant,” she said.
“Nearly 80 per cent of the participants also said they were committed to change their lifestyle to avoid injury, including staying
The eMeds program has been live at Blacktown Hospital for nearly six weeks. The electronic medication management (eMEds) system supports the improved quality, safety and effectiveness of medication management in our hospitals.
The roll-out at Blacktown was the fastest roll-out in Australian history, taking just three weeks to implement - it normally takes from three to eight months to roll-out.
The program has now been rolled out right across the hospital, including to outpatient areas and the emergency department.
eMeds will be rolled-out at Mount Druitt and Auburn hospitals later this year, followed by Cumberland and Westmead in 2018.
Seniors participate in strength and balance exercises at Hills Community Health Centre.
active and doing strength and balance activities every day.”
For more information on the program, contact Helen Li or Mary Li, multicultural health workers at The Hills Community Centre on 8853 4500.
Join these crafty ladies
Meet Blacktown Hospital’s Click and Chat members Barbara Leebon, Maria Sequeira and Chris Tracey who knit and sew items for the hospital’s Auxiliary or Dementia Ward. To donate craft items or to join the Click and Chat team, contact Janice on 0439 920 337.
eMeds make history
The eMeds team celebrate go-live at Blacktown.
The Pulse | April 2017 7
News from across WSLHD
Stephen Leeder, WSLHD Research and Education Network directorResearch and Education Network Last year over 400 people in our district died ten years early. They smoked.
We could save 200 million lives in the world between now and the end of this century if we could rid the world of tobacco.
If we use research findings about the risks of smoking and combine it with education and help people quit or better, not start, we increase their life expectancy by a staggering TEN YEARS.
In western Sydney we have done reasonably well to cut smoking rates but among pregnant Indigenous women about 40 per cent still smoke. We need a clearer idea why this is so and research can help.
We need a carefully tailored approach to help change this problem and here education can help.
Research may look like apples and education like oranges. We may think they do not mix. When it comes to combatting smoking we need both.
Smoking is a fearful threat to 20 per cent of our citizens. We need to combine our research and eduction to give these people back ten years of life.
A flood of new technology will hit Westmead Hospital when devices for the Paper-Lite electronic medical records start arriving soon.
The project – which will move many patient records from paper to electronic format from May 1 – will result in an additional 600 new computers across the hospital which will include:
• 290 computers on wheels (otherwise known as ‘COWs’),
• 72 wall-mounted PCs,• 100 standard PC’s,• 142 laptops.
An extra 120 power points and 60 new data ports will be installed around the place as well.
Project lead Robyn Cook said the switch to Paper-Lite Electronic Medical Records was a huge logistical exercise that has involved
Countdown to Paper-Lite electronic medical record
WSLHD Students as Lifestyle Activists (SALSA) and Primary Health Care Eduation and Research Unit (PERU) director Dr Smita Shah and evaluation officer Bridget Foley gave two presentations about the impact of the SALSA program at the 15th World Congress on Public Health in Melbourne recently.
Photo above is Dr Shah with WHO delegate Dr Alessander Demaio.
SALSA program impresses WHO rep at Health Congress
hundreds of training sessions for our nursing, allied health, medical and administrative staff.
“We need anyone who has to be trained, but hasn’t signed up yet, to get on board as soon as they can. Ask your manager about Paper-Lite training,” she said.
“It’s a huge shift in the way we do our jobs, and we don’t want anyone to be left behind.”
Go Live preparation for Local Coaches is about to begin: training is continuing and in-service sessions to refresh staff knowledge on key tasks will start across the hospital soon.
Check with your manager to find out dates for your area.
For more information about Paper-Lite Electronic Medical Records training, contact [email protected]
Allied Health’s Christina Sutiono, EMR2 lead Julie Remington, Susan Annable from recovery, BCI’s Ye Yang and Allied Health’s Annette Jones at Paper-Lite local coach training.
The Pulse | April 2017 8
News from across WSLHD
Generation X, Y and Z celebrated
What should healthcare in the future look like?
Staff from AYAM Department, WSLHD Youth Health, Integrated and Community Health, ACI, Trapeze, and our youth consumer representatives celebrate Youth Week at Westmead Hospital.
On Thursday, 6 April, Westmead Hospital played a part in celebrating and raising awareness of Youth Week and young people.
Youth Week commenced in 1989 as an initiative by the NSW Government, and is now celebrated annually across every state and territory, as a mass celebration for young people.
Youth Week encouraged young people to share and vocalise their ideas and attend local events and feel part of the greater community.
Staff from WSLHD Youth Health, Integrated and Community Health, Adolescent and Young Adult Medicine Department, The Agency for Clinical Innovation, Trapeze, The Sydney Children’s Hospitals Network and our Youth consumer representatives, showcased youth initiatives across western Sydney and the services provided to young people.
It was a true celebration of how western Sydney is partnering with young people who use health
services to contribute to changes in policy, and assist in planning with the redevelopment.
This was the first year Westmead Hospital played host to Youth Week events, the staff are eager to plan for 2018 Youth Week.
WSLHD Board member Professor Jeremy Chapman is interviewed by MC Julie McCrossin with Western Sydney Primary Health Network CEO Adjunct A/Professor Walter Kmet.
For further information about Youth Week, visit: http://www.youthweek.nsw.gov.au/or contact WSLHD Integrated and Community Health Transition Care Project officer Silvana Techera on 0437 425 247 or email [email protected]
What should healthcare in the community look like in the future?
That is the question the Integrated and Community Health Directorate was looking for answers to when holding its first “Integrated Healthcare: Moving to the Future Forum” on Wednesday, 5 April.
The newly formed Directorate was keen to draw on international expertise and involve clinicians and health workers from across the district, local partners, other NSW Health organisations and non-government organisations to develop a integrated healthcare model for the future.
More than 200 registrants attended the Rosehill
Gardens Forum and via webcast, broadcast across the State.
Well-known media personality Julie McCrossin was MC and set the tone with a lively and engaging presentation style with her incisive and snappy interview techniques.
Professor Jeremy Chapman, representing the WSLHD Board and Adjunct A/Professor Walter Kmet, Western Sydney Primary Health Network CEO, were the first to experience Julie’s quick-fire style. Sir John Oldham, who flew in from the UK to present, provided plenty of food for thought with his vast experience with implementing
change in systems in the UK, US, Canada, Sweden and Australia.
The second international speaker, Carolyn Gullery, showed that New Zealand has succeeded in developing a model of integrated healthcare - connecting GPs, other health providers and patients in the Canterbury District.
Continuing the discussion on placing the patient at the centre, The University of Sydney’s Professor Don Nutbeam emphasised the importance of clinicians learning to communicate with patients in ways which are more meaningful to them.
Many participants commented on how they would take on-board the ideas and approaches which emerged from the day into their work environments.
Some of the comments from the Forum included:• “How do we replicate NZ experience in Oz?”• “Integrated Healthcare! How refreshing. • “Consumers negotiating mental care need
better integrated healthcare and this can happen. Pave the way!”
• “WOW great results from a person centred integrated strategy.”
Want to catch up on what you missed –tune in to the webcast at: http://aci.mediahouse.com.au/western-sydney-forum/
Interactive Q&A session and a table group discussions created plenty of interest.
The Pulse | April 2017 9
News from across WSLHD
Education is key
Manual Handling Program co-ordinator Clementia Yap, occupational therapist Alex Goodwin, nurse Ana Munoz and Manual Handling training co-ordinator Jan Farrell.
Fitbit winners
Therapy4Kids staff gave IKEA the thumbs up for the rennovated therapy room.
There wasn’t an allen key in sight - but that didn’t stop a team of painters and decorators from IKEA Rhodes renovating the Therapy4Kids therapy room at Auburn Community Health Centre.
The Australian Bureau of Statistics showed during 2014-2015, 63.4 per cent of Australians aged 18 years and over were overweight or obese.
Blacktown Hospital allied health and nursing staff recently attended manual handling workshops on the correct procedures and techniques for moving bariatrric patients.
The increased prevalence of obesity impacts on how staff safely move and provide care to our bariatric patients. The manual handling team consisted of nurses Jan Farrell and Clementia Yap, who is also Program co-ordinator, partnered with Occupational Therapies Julianne Gibbons and Arjohuntleigh who were delighted that more than 107 staff attended.
The sessions were hands-on with staff problem solving a real-life situation using a bariatric simulation suit.
For further manual handling information, visit:
goo.gl/pYT18i
IKEA tradies perform 48 hour reno blitzThe WSLHD Therapy4Kids kids mental health team were awarded a $8,000 grant from IKEA as part of a Facebook competition to redecorate the space. The room is used by primary school aged children with emotional and behavioural difficulties. Auburn Community Health Centre Therapy4Kids occupational therapist Jane Cooper is looking forward to seeing the new design and modern furniture. “A big thank you to everyone who voted for Therapy4Kids to help them win this grant in 2016,” she said. “Our clients will love the improvements and we’re grateful to IKEA Rhodes for providing the labour and furniture to enhance this space.”
Two WSLHD employees will have extra incentive to get fit after winning Fitbits valued at $250 each.
Switchboard operator Jessica Schuneman, from Westmead Hospital, and trainer Lena Melville, who does IPM and BMR training, won the Fitbits after signing up for Fitness Passport before March 31.
Fitness Passport gives eligible WSLHD employees access to more than 400 gyms and pools across NSW for just $12.95 a week for singles.
For just $19.95, you can sign up the whole family and go to as many facilities as often as you like.
For more details, contact [email protected] or check out the information here.
Fitness Passport is part of the WSLHD employee wellbeing program.
Westmead Hospital’s switchboard operator Jessica Schuneman was delighted to win a Fitbit and to sign-up to Fitness Passport.
A jab that takes just seconds to give could save you from weeks of misery – and it’s free. Free flu vaccinations for WSLHD staff have started for employees and volunteers at Auburn, Westmead and Cumberland hospitals.
Blacktown and Mount Druitt will kick of their vaccinations programs by the end of April.
The drop-in Fluvax clinics at our hospitals come with just one request – wear clothes that make it easy to get to your upper arm.
Acting nurse manager for WSLHD Staff Health Deidre Beaney said vaccinations helped keep both our employees and patients as healthy as possible.
“The influenza virus isn’t just a sniffle – it can mean fever, body chills, sweats, muscle aches and shortness of breath. It isn’t fun,” she said.
“Get a flu shot. It’s worth it for you and our wider community.”
A consent form, Fluvax schedules and vaccine information are all available here. For further queries email [email protected] or call 8890 6777.
Beat flu with a jab
WSLHD chief executive Danny O’Connor receives his flu shot.
In the last People Matter (Your Say) survey WSLHD staff stated “I have confidence in the ways my organisation resolves grievances” in the bottom ten responses.
To address this, we are developing a Workforce Issues Management Framework - a resource to guide staff using a restorative approach for issues management to sustain cultural change.
“The framework is built around the principles of Respect, Accountability, Fairness, Transparency and Trust (RAFTT),” WSLHD Workforce Policy consultant Elham Youssef said.
These principles are the foundation of a positive and productive workplace culture where we work together to deliver world class healthcare.”
The Framework will be available to all employees mid July 2017.
Workplace conflict
The Pulse | April 2017 10
Save the dateJoin us and meet the WSLHD board members Schedule these dates in your diaries with
the below dates and locations:
** Tuesday 9 May 3.30 - 4.15 pm Venue TBC
Auburn Hospital
** Tuesday 11 July 3.30 - 4.15pm Hospital
Street Blacktown Hospital
** Tuesday 8 August 3.30 - 4.15 pm
Conference Room Mount Druitt Hospital
** Tuesday 10 October 3.30 - 4.15pm Venue
TBC Westmead Hospital
CIAP Evidence-Based Workshop Friday, 9 June, 2017 8.30am - 4pm
Lecture Theatre 4, Westmead Education
Centre, Westmead Hospital
There is no cost to NSW Health staff.
To register, visit: goo.gl/SLd90
Westmead Women’s and Newborn Health Conference - Celebrating success Transforming care: Foundations for the futureFriday, 5 and Saturday 6 May, 2017
John Loewenthal Auditorium, Westmead
Education Centre, Westmead Hospital
To register, visit: https://events.wmrf.org.au/WWNHC2017
WSLHD, The University of Sydney and The Children’s Hospital at Westmead invite you to attend Education Grand Rounds Increasing student engagement with personalised feedbackMonday, 8 May, 2017 12pm - 1pm
Westmead Hospital Education Centre, LT4
To register, email: [email protected]
The Brunch Diamonds and Pearls Tuesday, 6 June, 2017 10.30am - 2pm
The Great Hall - University of Sydney
Four course sharing menu, drinks and
entertainment $150 per person.
To RSVP, call 0421 097 657 or email
Feedback & Events
Thanks a bunch
This year marks the third anniversary of “The Brunch” an event that is getting bigger and better.
Thank you to Arab Bank Australia and George Khouzame Group for their continued generosity and for providing a great opportunity to connect with friends and enjoy good food while supporting My Westmead.
Join us to raise funds for Women’s & Newborn Health at Westmead Hospital, giving patients access to the best possible treatment and care.
For more information contact My Westmead Partnerships manager Susie Saba on 8890 8162 or email [email protected]
To RSVP contact Arab Bank Australia Senior manager Raghida Younes on 0421 097 657 or email [email protected]
You’re invited to The Brunch fundraiser
A credit to Blacktown Hospital staff The reason I am writing this letter is because I want to thank everyone who was involved with my radiation treatement which finished yesterday (6 April).
You were all absolutely wonderful, caring and professional at all times.
Vanity, Brendon, Ebony, Andrew and others (I’m so sorry I can’t recollect all of your names, but I certainly remember your smiles).
David at the desk was so very nice and the young lady who is there now... I only met her a couple of times but she was also very supportive.
You are all a credit to Blacktown Hospital.
Though I won’t miss my treatment, I miss my daily trek and seeing you all.
My very best wishes to you!
Kind regards
Kaye Rosengaard