german mittelstand – how small & midsize german companies are uncommonly successful. best...

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from German Mittelstand (small/midsize) Companies & Experts December 9, 2013 1 © 2013 Business Thinking Institute All Rights Reserved - Ram V. Iyer

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German mittelstand (small and midsize companies, mostly) use a lot of 'uncommon common sense'. Germany has a quarter of America’s population and yet has four times the net per capita exports. It is the world’s second largest exporter – right behind China and way ahead of the US – and has the world’s largest trade surplus (ahead of even China). The ‘secret’ to Germany’s success in the global marketplace is the German Mittelstand – small and medium sized businesses (mostly) that are family owned, small-town German roots and DOMINANT worldwide market shares in their niches. The German Mittelstand thinks differently and do several things differently. Their circumstances have forced them to do things a particular way. All of those together have made them a potent group of companies that dominate niche markets worldwide. What can we learn from their Best Practices? What can we use to make ourselves even better? Just as the world comes to America to learn from us, we too can learn from the successful companies elsewhere – and become BETTER AMERICAN COMPANIES! Could the American midmarket propel the American economy as the Mittelstand does in Germany? Absolutely! Can the American midmarket use some of the best practices of the Mittelstand to become much more successful? Absolutely!! American SMBs can learn how German Mittelstand companies: * Define Niches * Find Markets * Command Premium Pricing * Invest in Customer Intimacy vs. Marketing We have spent considerable time in Germany speaking to experts on the Mittelstand and leaders of Mittelstand companies. We have spoken with German government policy makers, researchers, academics, business group leaders, economic researchers and management consultants. Included in our Knowledge Center are videos and podcasts of interviews with numerous Mittelstand experts, articles and presentations on lessons from the Mittelstand. There are lessons to be learned from all across the globe, but when it comes to midsize companies, the German Mittelstand is one of the best group of companies to learn from.

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Page 1: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

from German Mittelstand (small/midsize) Companies & Experts

December 9, 2013 1 © 2013 Business Thinking Institute

All Rights Reserved

- Ram V. Iyer

Page 2: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

1. Mittelstand companies dominate narrow niches GLOBALLY –exporting machines 1. Enjoy premium pricing in spite of high costs 2. Have steady supply of highly skilled labor and low turnover

2. German companies in one of top 3 positions in majority of industry sectors (Dr. Venohr)

3. Germany is the highest per capita (per person) exporter in the world 4. Germany is the second largest exporter (and largest net exporter)in the world

December 9, 2013 © 2013 The Midmarket Institute 2

German Mittelstand Mittelstand refers to small and medium-sized enterprises (SME) in German-

speaking countries, especially in Germany, Austria and Switzerland. Economic and business historians give Mittelstand companies more and

more credit for Germany's economic might. - Source: wikpedia.org

WHAT DO THEY DO? WHAT CAN WE LEARN?

Page 3: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 3 © 2013 Business Thinking Institute

Page 4: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 The Midmarket Institute 4

Pursue their passion (that happens to be a business)

Page 5: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 Business Thinking Institute 5

Have long planning horizon – 10-30 years

Page 6: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 Business Thinking Institute 6

Business Stewardship, not just profit-driven

Page 7: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 The Midmarket Institute 7

Operate in very narrow niche markets – go deep, go global (broad)

Page 8: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 Business Thinking Institute 8

About 70% are b2b companies

Page 9: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 Business Thinking Institute 9

Majority are based in small towns across Germany

Page 10: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 Business Thinking Institute 10

They are few things to a lot of people (not lots of things to lots of people)!

Page 11: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 Business Thinking Institute

Do not outsource core competencies 11

Page 12: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 Business Thinking Institute 12

Enter new markets with own subsidiaries

Page 13: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 Business Thinking Institute 13

Avoid strategic alliances

Page 14: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 14 © 2013 Business Thinking Institute

Page 15: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 15

Centralized in most companies

© 2013 Business Thinking Institute

Page 16: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 16

Mostly family-owned & controlled - gradually changing

© 2013 Business Thinking Institute

Page 17: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 Business Thinking Institute 17

Leaders have long tenures.

Page 18: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 18 © 2013 Business Thinking Institute

Page 19: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 19

“Dual System” of vocational training creates large pool of skilled craftsmen

© 2013 Business Thinking Institute

Page 20: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 Business Thinking Institute 20

Create lifelong employees – mutual dependence

Page 21: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 21 © 2013 Business Thinking Institute

Page 22: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 22

Masters of incremental innovation, not ‘white space’

© 2013 Business Thinking Institute

Page 23: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 23

Leverage large/demanding customers to develop new products

© 2013 Business Thinking Institute

Page 24: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 24 © 2013 Business Thinking Institute

Page 25: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 25

Invest in customer intimacy more than in marketing Makes them formidable in services business

© 2013 Business Thinking Institute

Page 26: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 26

Follow large customers into new markets

(low risk path)

© 2013 Business Thinking Institute

Page 27: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

27 December 9, 2013

Command premium pricing for super niche products

© 2013 Business Thinking Institute

Page 28: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 28 © 2013 Business Thinking Institute

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December 9, 2013 29

Germans support and recognize importance of mittelstand

© 2013 Business Thinking Institute

Page 30: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 Business Thinking Institute 30

Has huge German government support

Page 31: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 31 © 2013 Business Thinking Institute

Page 32: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 32

Self-Financing for growth & innovation; seek ‘patient capital’, if external

© 2013 Business Thinking Institute

Page 33: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 © 2013 Business Thinking Institute 33

Generally do business with co-operative banks over large multinational banks

Page 34: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 34

‘Make the Machines that Makes the Tool’ to defend business

© 2013 Business Thinking Institute

Page 35: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 35

Small German market has made them export-oriented © 2013 Business Thinking Institute

Page 36: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 36 © 2013 Business Thinking Institute

Extending Products, Extending Markets (Exporting) Producing Great Quality

Page 37: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

December 9, 2013 37

Innovating ‘white space’ or ‘blue ocean’; Generally don’t follow management

sciences (unlike American companies) High prices drive customers in

developing countries to create ‘China-Price’ alternatives Centralized management by family

members -often lack deep management bench Basel II/III will make cost of capital

HIGH for them © 2013 Business Thinking Institute

Page 38: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

Our Mittelstand Events & Articles

38

Find more articles, videos, presentations on the German Mittelstand at

www.BusinessThinking.com/special-section/german-mittelstand

Page 39: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

Left: Business Thinking Institute President Ram V. Iyer meets with third and fourth generation leaders of Glasbau Hahn, Mr. Till Hahn and Ms. Isabel Hahn.

Left: Professor Dr. Hermann Simon discusses outsourcing strategy with Business Thinking Institute President Ram V. Iyer.

Above: Prof. Dr. Bernd Venohr talks about the

Mittelstand model.

Below: Dr. Patrick Adenauer, President of ASU, talks about the strengths of German family businesses.

39 Photo: Anushka Iyer

Here are some leaders we interviewed

© 2013 Business Thinking Institute

Page 41: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

Ram V. Iyer President

Princeton, New Jersey +1 (609)275-6300

[email protected]

© 2013 Business Thinking Institute All Rights Reserved

CONTACT US

Ram V. Iyer is the Founder & President of the Business Thinking Institute (www.businessthinking.com), a Princeton, NJ-based organization that focuses on helping midsize companies, SMBs and those that serve them – identifying important challenges and sharing solutions, tools, providers and events to help businesses overcome their challenges.

Ram has traveled to over 35 countries and worked at client sites in 16 countries. He has experience in manufacturing, operations, sales, strategy, marketing and entrepreneurship. He has worked at startups, small, medium and large multinational companies. He has a deep interest in the German Mittelstand and has spent considerable time in Germany meeting experts and company executives. You can find videos of his interviews in Germany at www.BusinessThinking.com/special-section/mittelstand. He is a graduate of the Massachusetts Institute of Technology Sloan School of Management. You can reach him at [email protected].

Page 42: German Mittelstand – How small & midsize German companies are uncommonly successful. Best Practices - Innovation, Specialization, Exporting, Alliances, Vocational Training, Customer

• Prof. Dr. Herman Simon, Author ‘Hidden Champions’ http://www.hiddenchampions.com/ • Prof. Dr. Bernd Venohr, Professor of Strategic Management, Berlin School of Economics

– http://www.berndvenohr.de/english/index_e.htm • Dr. Patrick Adenauer, President of the Association of Family-owned Businesses (ASU) • Dr. Armgard Wippler, Mittelstand Advisor to the German Government • Prof. Dr. Sabine B. Klein, INTES-Institute for Family Business at WHU Otto Beisheim School of Management • Prof. Dr. Ulrich Blum, President, Halle Institute for Economic Research • Michael Holz, ifm – Institute for Mittelstand Research - http://www.ifm-bonn.org/ • Nicole Schaller, http://nicole-schaller.de/ • Till Hahn & Isabel Hahn, Glasbau-Hahn http://glasbau-hahn.com • Hans-Joerg Zobel, Former President, Festo North America

December 9, 2013 42

CREDITS: Based on many documents, books and in-person interviews

© 2013 Business Thinking Institute