george zarkadakis the human use of human beings navigating a world beyond employment
TRANSCRIPT
The human use of human beingsNavigating a world beyond employment
The fear is old
June 29, 1955, Punch Magazine.
AI (1960s)
AI (1990s)
AI (Now)
ENIAC (1946)
The AI “Winters”
The story so far
State of playCo
gniti
ve A
utom
ation
Time
Now
Recognition intelligence
Cognitive Intelligence
General Intelligence (?)
Enablers of work automationRobotic Process
AutomationCognitive
automationSocial Robotics
TASKS Routine,High-volume
Non-routine, creative
Routine, collaborative
MATURITY HIGH EMERGING MEDIUM
IMPACT MEDIUM HIGH HIGH
The end of work?
Source: WTW Research, March 2016
$123,000
$20,000
Automating the marketing analyst
The automation of jobs
Source: The Future of Employment, by C. Frey and M. Osborne
47% of jobs will be
fully-automated in the next 10
years
Automating tasks (not jobs)
9% of jobs will be
fully-automated
Source: Arntz, M., T. Gregory and U. Zierahn (2016), “The Risk of Automation for Jobs in OECD Countries: A Comparative Analysis”, OECD Social, Employment and Migration Working Papers, No. 189, OECD Publishing, Paris.
The change is on
2nd Industrial Revolution
“The assembly line”
Features: Underpinning for
Coase’s theory of the firm
Companies as social institutions
Organization of work into jobs
Jobs as careers
3rd Industrial Revolution
“Nikefication”
Features: Technology
enablement and the web
Companies as the nexus of contracts
Streamlining of jobs to enable outsourcing
4th Industrial Revolution
“Uberization”
Features: Mobile, sensors, AI and
machine learning Companies as
platforms Disaggregation of work
into activities Talent on demand
1900s 1960s-1990s 2000s-
The 5 Forces of Change
Source: CHREATE Consortium
Social & Organizational reconfiguration
A truly connected world
All inclusive, global talent market
Human & machine collaboration
Exponential pattern of technology change
1
2
3
4
5
• Work Automation (RPA, CA, Social Robotics)
• Blockchains• 3D printing• IoT
Technological Empowerment
• Short term• Agile• Skills-based• Networks• Platforms
Democratization of Work
Possible futures
LOW
Dem
ocra
tizati
on o
f Wor
k
Technological Empowerment
HIGH
HIGHLOW
Work Reimagined
“UBER” Empowered
CurrentState
Today turbo-charged
1 2
34
Source: CHREATE Consortium
A shared economy for talentCompany
A
Company B
Company C
Company D
Shared talent platformAI-enabled
IT
HR
CS
Transformed jobs: Medicine
Proficiency role (now) Pivotal role (future)Employee Performance Employee Performance
Patie
nt S
atisf
actio
n
Patie
nt S
atisf
actio
n
AI - Enabled
As cognitive automation replaces diagnostics doctors (a “proficiency role”) can spend more time with patients, and becoming a “pivotal role” in healthcare systems
Future-proofing
Transforming business with work automation
Source: “Lead the Work” by R. Jesuthasan, J. Bourdeau, D. Creelman
Assignment
Organisation
Rewards
• Self-contained• Unlinked• Exclusive• Stable
• Deconstructed Tasks• Dispersed• Project-bound
• Constructed Jobs• Anchored• Employment-Bound
• Long-Term• Collective and
consistent• Traditional
• Permeable• Interlinked• Collaborative• Flexible
• Short-term• Individualised and
Differentiated• Imaginative
AI enabled
Thank you, and…
@zarkadakis