george v - openbet - customer alignment within professional services context
TRANSCRIPT
Key Changes● Single prioritised work backlog● roadmap & resource forecasting● JIRA Kanban boards (no WIP)● Joint risk/issue tracking (weekly)● Resource portfolio management● Utilisation “Burn-up” KPIs● “One team” culture
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Key Observations● Multiple copies of work backlog● Unclear priorities● No visibility of roadmap, resource demand● Ad-hoc status communications● Engineers “spoon-fed” work● Team leads spread too thin (tech ←→ mgmt)● “us-them” culture
Products ProductsRelease
Dependencies
… recent portfolio of work
ProgrammeManager Programme
Manager