genesis dm installation readiness - resideo 1 © 2015 honeywell international all rights reserved...

1 © 2015 Honeywell International All Rights Reserved CP410.01CP410.01

Genesis DM Installation Readiness

Step by Step Readiness

2 © 2015 Honeywell International All Rights Reserved CP410.01

•Who should attend this presentation? ‒ Installers of Genesis DM monitors

Initial introduction

Refresher on what's new

‒ Telehealth Clinicians

Understand the steps necessary for a successful installation

Coaching patients during day-to-day operations

•Agenda‒ Review Genesis DM monitor exterior, i.e. face, buttons, ports

‒ Identify peripherals and cables

‒ Evaluate transmission options and necessary devices

‒ Program the monitor, including the clock time

‒ Use the setup wizard for the first time / every time

Overview


•Genesis DM monitor with all peripheral options‒ BP cuff (do you have various size options available)

‒ SpO2 (Oxygen)

Oxygen sensor (can be a flexible version or a clamshell clip version)

Assembly cable that attaches the sensor to the monitor (has a S/N)

‒ Scale (may be wired or wireless)

Wired will be a white cable with a blue tip

Wireless (identified by BT on the bottom) will require a power cable or 4 AA batteries AND the Bluetooth receiver dongle

‒ Transmission options: Phone line, GPRS or Bridge Modem

• Genesis DM Programming and Troubleshooting Guide‒ Available on the website or from customer service

https://www.honeywelllifecare.com/customer-service/genesis-dm-manuals/

Resources to have on hand



Genesis DM Telemonitor v4.15

Supporting More Peripherals for More Patient Needs

Accuro HRS-305 Scale• Bariatric patient support• Wireless Bluetooth• 1,000lb Limit• Handrails• Lightweight

New Roche Glucometers• Accu-Chek Nano• Accu-Chek Compact Plus• Accu-Chek Aviva Plus


Genesis DM – Additional Glucometers


Genesis DM Telemonitor - Handrail Scale

The Genesis DM is now compatible with the Accuro handrail scale:

More information: http://www.accuroweigh.com/Scale/hrs305.aspx

Note: The scale can be used wirelessly with the Bluetooth Adapter (5002140B1) and Adapter Cable (5002141B1). Both may be purchased from the HomMed Accessory Order Form.

http://www.accuroweigh.com/Scale/hrs305.aspx


• The Genesis DM:

Installation Instructions and Attaching Peripherals

• http://www.youtube.com/embed/D4g9vQ_fCko

• We will begin with a quick 5-minute video reviewing the basics of the monitor, setup and peripherals.

Video Resource # 1 of 3

http://www.youtube.com/watch?v=D4g9vQ_fCko

http://www.youtube.com/watch?v=D4g9vQ_fCko

http://www.youtube.com/embed/D4g9vQ_fCko


Reviewing the monitor

Refer to your Programming Guide:

1. Displays blood pressure as systolic and diastolic in mmHg2. Green START key starts a blood pressure reading; Enters/exits Setup Mode (pressed with YES key)3. Red STOP key stops blood pressure reading and deflates the cuff4. Grey MANUAL key enters Manual Mode; Exits a menu in Setup Mode5. Scale displays weight6. Blue RETEST key starts an unscheduled monitoring session; Selects a menu option in Setup Mode7. Black NO key records a “no” answer; DOWN scroll key in Setup Mode8. White YES key records a “yes” answer; UP scroll key in Setup Mode; Enters/exits Setup Mode (pressed with START key)9. BPM displays the pulse rate. If optional Sp02 is attached, a pulse strength bar appears next to the pulse rate number during Sp02

collection.10. SpO2 Displays oxygen saturation measurement


Reviewing the monitor

1. The Modem connection for a standard phone cord, or 3G Wireless Bridge modem.2. The COM-A port is for a Wireless GPRS modem or external devices that connect to the Genesis DM

monitor.3. The power cord goes here. Use the power supply provided by Honeywell.4. The first isolated port is a Scale port. A Bluetooth adapter may also be connected to this port if using

a wireless scale. COM1 and COM2 allow a patient to use an external device like the Oximeter connected to the monitor. Most often the SpO2 connects to COM 2.

Refer to your Programming Guide:


Evaluating Wireless Transmission Options

From the Cellular Modem Guide:https://www.honeywelllifecare.com/customer-service/genesis-dm-manuals/

Are you prepared for the wireless transition?As early as 2016, landline phone service may start to be phased out. Honeywell cellular modems will transmit data from the monitor to LifeStream without the need for a landline connection.

GPRS ModemUtilizes COM A Port

Cellular Bridge ModemFeatures a built-in signal strength

meter and latest cellular tech.Utilizes Modem Port



Glucose Meters:

• Bayer Ascensia Breeze 2

• Bayer Ascensia Contour

• NiPro Diagnostics True Track Smart System

• LifeScan One Touch Ultra2

• Roche Accu-Chek Nano

• Roche Accu-Chek Avivia Plus

• Roche Accu-Chek Compact Plus

Weight Scales:

• HomMed Wireless Bluetooth Scale (500lb limit)

• HomMed Wired Scale (500lb limit)

• Accuro Wireless Bluetooth Handrail Scale (1000lb limit)*

Integrated Blood Pressure

Pulse Oximeter Finger Probe Envitech Slide On

Card Reader

Temperature Exergen External Scanner

Wireless Communication:

• GPRS Cellular Modem

• Cellular Bridge Modem

Peripherals

Accessory Order Form:

https://www.honeywelllifecare.com/customer-service/place-an-order/

• Connecting cables • HomMed scales and cables• Bluetooth cables• GPRS or Bridge Modems and cables• Finger Probes• Blood Pressure Cuffs (variety of sizes)• Card Readers

• Purchase glucometers, handrail scale and temperature reader from the manufacturer.

• Some Genesis DM peripherals may be discontinued by the manufacturer. Check with customer service if using a device not listed here.

• When in doubt, contact customer service to ensure compatibility with the Genesis DM.

https://www.honeywelllifecare.com/customer-service/place-an-order/


•The Genesis DM: Programming the Monitor and Peripherals

•http://www.youtube.com/embed/ONGA9LoT4Ls

•14 minute video reviewing Programming the Monitor

•Have your Programming guide open to the Menu Chart:


http://www.youtube.com/watch?v=ONGA9LoT4Ls

http://www.youtube.com/embed/ONGA9LoT4Ls


Program the Monitor Clock Time

Access this Chart Online:https://resources.hommed.com/GenesisDMUpgrade_DMTimeMenuInstructions.html

https://resources.hommed.com/GenesisDMUpgrade_DMTimeMenuInstructions.html


•The Genesis DM: Using the Set-up Wizard and Pairing a Wireless Scale

http://www.youtube.com/embed/K8NYQaKINhU

•3.5 minute video reviewing use of the Setup Wizard and the Bluetooth Wireless Scale

• It is recommended to use the Setup Wizard ‒ To insure transmission connectivity

‒ To verify all peripherals are connected properly

‒ To pull in any remote programming done at LifeStream

‒ To send a test message

‒ To sync the monitor and LifeStream

•The Wireless scale should be less than 30 feet from the monitor, and have only required Bluetooth devices in the room.


http://www.youtube.com/embed/K8NYQaKINhU


•Don't hesitate to call. We're here for you 24/7‒ There is no charge for calling Technical Support

‒ Many problems can be resolved during the call.

‒ Call 1-888-353-5404 and Dial 1 for Technical Support

•Tips When Calling..‒ Call when you first sense that you may be spinning your wheels.

‒ Be Prepared. We’re probably going to ask for the serial number of the monitor and/or the peripheral that is misbehaving.

‒ We may ask you to do something you’ve already tried (like turn it off and back on.) Sometimes we need to get the equipment back to a known starting point to troubleshoot most efficiently.

‒ It is very likely we have seen your issue before and know how to approach a problem you might run into.

Troubleshooting FAQ


Troubleshooting FAQ

E303 No Communications Found

Check the phone connection or

attach GPRS Antenna. Issue with

no dial tone.

#1 • Listen to the Dial Tone. Is there any stuttering or beeping at the

beginning?

• Are there only cordless handsets in use?

• Is there really a dial tone coming in to the monitor?

E300 Modem Failed Self-Test

E604 – Failed communication

with the modem.

#2 • You may first encounter E604. If you do, restart the monitor

and watch for E300 after “Starting Genesis DM.”

• Call Tech Support.

• For a white Genesis or Sentry monitor, add a DSL filter

E603 User Name/Password is Incorrect #3 • This could be an issue with the phone number programmed

into the monitor. Call Tech Support.

This is usually an easy fix.

E351 SIM Card is Not Inserted or

Malfunctioning

#4 • Restart the GPRS and the monitor. If that doesn’t work, call

Tech Support for a SIM card reset.

• This can also can be caused by a weak signal.

E352 No Signal or GPRS Svc Not Avail #5 • Use the Bridge Modem to locate a strong signal, or try to locate

near a window.

E611 No Modem Connection with

Host

Same applies for many of the

errors in the E6xx range.

#6 • Noisy or incompatible phone service.

• Add a DSL filter (or two).

E207 Scale Not Configured #7 • Run the Setup Wizard.

E211 Lost communication with NIBP #8 • Call Tech Support.

E216 NIBP Cuff Leak #9 • Try a different cuff. If the error persists, call Tech Support.


Troubleshooting FAQ

E218

E219

NIBP Noise

NIBP Weak Signal

#10 • These are usually patient related. To rule out a hardware problem, take a

blood pressure reading on a family member or yourself. If it works, the patient

may have something that makes them a poor candidate for automated blood

pressure measurement.

• Certain arrhythmias (like A-Fib) can cause this as well as tremors, moving

or talking during the measurement or a loose or improperly positions cuff.

• You could also try a different cuff or the opposite arm if not

contraindicated.

E602 Connection Failed for Unknown

Reason

#11 • Try the connection again. This is usually a temporary problem. There could

also be a noisy phone line or a weak GPRS signal.

E609 No Answer from Remote Host #12 • Are you somewhere where you need to dial a 9, etc to get an outside line?

• Check the dial type (almost always Tone) or the Phone Prefix. The phone

prefix should be all underlines if no prefix is needed, otherwise the number is

followed by a comma.

E910 Text Files Missing or Corrupt #13 • Clean the media card’s contacts (or simply reseat the card).

E231 Lost Communication with SpO2

board

#14 • Check programming in the Option menu.

• Check for missing/bent pin in round connector.

E610 No Sound After Answer #15 • Check the dial type since this is often a tone issue. Check the phone prefix

as recommended in E609.

• Dial out to a toll free number from the patient’s phone

E201 Disconnected Scale #16 • Check inside the scale cable connector for bent or missing pins.

• Make sure the connector at the bottom of the scale is seated.

• Try a different scale or scale cable.


Troubleshooting GPRS

General GPRS Guidelines

• Placement closer to a window is usually better.• Apartment buildings & assisted living facilities are more challenging.• Mobile Homes/Trailers are the hardest to get a signal.

• If you are having transmission trouble with a GPRS, skip the setup wizard. Let

the monitor get to the Date/Time screen and see how many bars of signal strength

you see. A flat line of 5 dashes equals zero bars of signal.

If you see “Check the phone connection or attach the GPRS antenna” (E303):

1) Power down the GPRS and monitor.

2) Remove the cable from COM A and look inside the round connector. There

should be 6 small metal pins. 3 sets of 2 evenly spaced.

3) Try a different GPRS cable if available.

About the older black

rectangular GPRS modems

• The rectangular GPRS modems need at least two bars of signal strength to transmit reliably.

• Make sure the power cord is not coiled or bunched up.• Sometimes all it takes is restarting the GPRS & the monitor. Give the GPRS a 30-60 second head start before powering up the monitor.

About the newest 3G GPRS

modems and the setup Wizard

• If you say “Yes” to the setup wizard, don’t be surprised if you get an error or

two. Simply press “Yes” to continue. It may take a couple tries. DO NOT restart the

monitor or you begin the process again.


Wrap up

• Questions?

• Genesis DM Upgrades

Upgrades occur automatically when

unit is connected. If a unit has

upgraded, the version number

(4.10.19 or 4.15.10) will appear when

the unit powers up, depending on the

monitor hardware.

Connect any disconnected units to a

phone line and select Software Update

from the Transmit Menu.

Older units may require a no-cost

upgrade kit from Honeywell Customer

Service.

• Resources:‒ The Honeywell website has all the resources we

have referenced, including these slides:

‒ https://www.honeywelllifecare.com/lifestream-services/clinical-support/

If you have not registered, do so today as this is only available to our current customers

‒ The Genesis DM manuals, guides and videos are all available at the website

‒ Contact your clinical consultant for more info.

Customer Service

1-888-353-5404

Webinar Registration:

https://resources.hommed.com/LifeStreamUniversitySignup.html

https://www.honeywelllifecare.com/lifestream-services/clinical-support/

https://resources.hommed.com/LifeStreamUniversitySignup.html

genesis dm installation readiness - resideo 1 © 2015 honeywell international all rights reserved...

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