Lean Six Sigma Project Reference Sheet

V2 02/20/2014, 09/04/13 DMAIC Step Activities and Tools. J Forsberg

Always: Review Project Objectives and Solutions with Key Stakeholders

Define: What is

important?

Measure: How are we doing?

Analyze: What is wrong?

Improve: What needs to be

done?

Control: How to guarantee

performance?

Deliverables/Tools: 1. Project Identification, prioritization & selection 2. Charter - Business Case - Opportunity Statement - Goal Statement - SCOPE - Project Plan timeline - TEAM 3. VOC/ VOB > CTQ - Pareto – analysis of symptoms, Customer inputs (Client Mgt. external) 4. As Is Process Map 5. Quick Wins? Plus: 6. ID Leaders and Support 7. Review Preliminary or Existing Metrics & reports

D M A I C

Current State Implementation, Future State

Deliverables: 1. What to measure, Operational Def. & Plan 2. Input, Process & Output indicators 3. Data Collection: historical data/ ID variation 4. Display and Evaluate performance & trends - Identify assignable vs. common (random) causes Tools: 1. Cause and Effect diagram to matrix, ID & screen measures 2. Final As is process map (ID pain points), 3. If VSM, review: - Value Add, Non Value Add - Operational Value Add - Cycle Time, % Value Add Metrics: - Average, Range, SD - DPU, Yield (% error free), DPMO, cycle time

Deliverables: 1. ID/test root causes, link to problem “statement” 2. Data Analysis, + Historical trend charts 3. Apply Pareto, C&E, Lean, FMEA, scatter tools 4. ID Best Practices Tools: 1. Pareto Analysis 2. Revisit Cause and Effect diagram & matrix - Pain Points verify/test 3. Lean: ID 7 wastes, ID Root Causes 5 whys 4. FMEA 5. Scatter Plot (Correlation) Stat Tools: Measure and Analyze: 1. Box and Dot Plots 2. Simple ANOVA

Deliverables: 1. Solution ideas & impacts - Waste counter measures 2. “Should be” maps 3. Action - Project Plans, 4. Impacts / effort, est. savings and benefits 5. Solution Matrix, Implementation: - Link > Prob. statement - Solutions & Timelines - Accountability Tools: 1. Affinity diagram 2. Lean: Error Proof, Kaizen event 3. Effective Pilots - Data before/after 4. Change Mgt. & Communications, Re check Customer Requirements Additional Stat Tools: Comparative Tests

Deliverable: 1. Process Control Planning, stable process 2. Process Docs (ex: RS Tool, Clinical GL) final and approved, create great instructions! 3. Training 4. Change Plans Control: version, dates, approve, distribute 5. Maintain the Gains - Success stories - Lessons learned 6. Ongoing operations management, metrics, dashboards Tools: 1. Change Mgt. &

Communications (Customer Media)

2. Standard Work documented and version control

3. Training