generating lasting positive change email communication
DESCRIPTION
This project for work was requested by the President of the company of HB Management for one of his Leadership development trainings. Learners will understand how not to kick the can down the road with responses to emails or send dead end emails.TRANSCRIPT
GENERATIN
G LASTI
NG
POSIT
IVE C
HANGE: EMAIL
COMMUNICAT
ION
DE
VE
LO
PE
D B
Y : EX
EC
UT
I VE
DE
PA
RT
ME
NT
– A
UG
US
T 2
01
2
PA
RT
OF
: LE
AD
ER
SH
I P D
EV
EL
OP
ME
NT
SE
RI E
S
1
You respond by:Asking another question Never making a decisionPassing the buckIgnoring details
KICK THE CAN DOWN THE ROAD EMAILS
2
KICK THE CAN DOWN THE ROAD EMAILS
Asking another question:Prolongs emailsHinders resolutionStalls communication
3
KICK THE CAN DOWN THE ROAD EMAILS
Never making a decision:Leads to confusionSets up failure Promotes mistakes
4
KICK THE CAN DOWN THE ROAD EMAILS
Passing the buck:Facilitates resentmentLacks leadershipDodges the issue
5
KICK THE CAN DOWN THE ROAD EMAILS
Ignoring facts:Disregards clarityDrives incompletenessLacks direction
6
LEAVE THE CAN ALONE
Respond and be done:Answer the question Make a decisionAssert authorityProvide details
7
DEAD END EMAILS
Halts everything:No commitment No due date
8
DEAD END EMAILS
No commitment:Lacks responsibilityFreezes actions
9
DEAD END EMAILS
No Due Date:Prevents completionExtends unnecessarily
10
RESURRECT LIFE INTO YOUR EMAILS
Respond and follow-through:Specifically whatBy specifically whenBy specifically who
11
ACTIVITY 112
I’ll take care of it
Was the can kicked or should we check for a pulse?
Provide an example of a “Generating Positive Change” response
ACTIVITY 213
What do you think… Was the can
kicked or should we check for a pulse?
Provide an example of a “Generating Positive Change” response
RESPO
NSES
Leav
e th
e ca
n alo
ne an
d sav
e re
surr
ect y
our e
mai
ls
Answer the Question
Make the Decision
Provide commitment
Give Specifics
What
WhenWho
Specifically