general orientation frame work

8/13/2019 General Orientation Frame Work

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GENERAL ORIENTATION FRAMEWORK-NEW HOTEL EMPLOYEE [Pick the date]

1

PREPARATION

Timeframe Activity Responsibility

Prior toCommencement

Employment contract

Job description

Handbook

Code of conduct

Work related documents

Employee starter pack

Name badge

ID Card

Uniform

Jamsostek

Medical Benefit

Bank Account Locker & Finger Print Machine

Employee Announcement

Human Resources Manager

1 week beforeCommencement

Telephone contact

Human Resources

Direct manager to welcome & explain GeneralOrientation Program.

Work station & computer set-up

Email address / signature

VHP login & password

Onity login & password

Human Resources

Direct Manager

Direct Manager




2

COMMENCEMENT

Timeframe Activity Responsibility

Day 130 January 2013

Welcome & Meet The Team

Initial meet and greet with Human ResourcesTerms and Condi t ions of Employment

Salary

Sickness

Discipline

Grievance

Benefits

Performance Review

History of Hotel

Hotel Structure & Reporting Lines

Property walk around including staff entrances,security, staff canteen and staff parking facilities.

HOD Morning B r iefing .

Meet & Greet GM & HODsAston

Aston Greeting Standard

Email Etiquette

Hygiene & Grooming

Telephone Courtesy

Aston Brand Training

Aston Behavioural Standard

Mandatory Services in 3 & 4 Star Aston Hotels.

Aston Global Standard

Introduction & knowledge of Acronyms for Aston &Hotel specific operations

Human Resources

Day 231 January 2013

Sales & Market ing

General Hotel Information

Overview of role and workflow

Team Structure / Responsibilities

Rate Structures, BAR Introduction & packages

Senior Sales Manager/Sales Manager




3

familiarization

Who are our Customers?

Sister Properties in the Area and Region

Unique qualities of Hotel

Contract rates / Group proposal / Ad Hoc Promo /Reservation Form template & familiarization

Market performance & competitor insight

Hotel performance

Key priorities

Business issues / support required

Competitor Set Overview

NKA accounts and who looks after what Market Segmentation

Day 31 February 2013

Engineer ing & Maintenance


Team Structure Maintenance Work Order

Housekeeping


Team Structure

Relationship between Front Office & Housekeeping

Importance of communication e.g. VIP , Repeaterand Group arrivals

Laundry

Room inspectionFood & Beverage


Team Structure

Overview of Outlets

Understand the F&B Brand Standards / Concepts

Overview Banquet & Meeting Facility

Assistant Chief Engineering

Executive Housekeeper

Assistant Food & Beverage Manager


Secur i ty

Security & Safety Organization Chart

First aid locations and attendants

Fire extinguisher locations & fire emergency

Chief Security




4

procedures

Emergency phone and radio procedures

Emergency meeting points and procedure

What to do if you discover a fire

Fire alarms

Hotel Security Procedures

Reporting workplace incidents & accidents


Account i ng

Overview of Finance Operation


Stock / Inventory

Monthly Reporting Systems

Credit Facilities

Non Stay Guest Account

Bill Balance List

Chief Accountant


Front Off ice Overview of Front Office Operation


System overviewSpa

Overview of Operation

SPA Promotion & Revenue

Systems overview

General Manager

general orientation frame work

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