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General manual

All User On THAITRADE.COM and SOOK

Content

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1. Preface .................................................................................................................................. 2

2. Getting started on Thaitrade.com and SOOK..........................................................................................

2.1 How to contact Thaitrade Center. ..................................................................... 5

2.2 How to register as a buyer. ........................................................................... 6

2.3 Using the functions on the top menu (Header) on Thaitrade.com.. ................ 8

2.4 Using of the functions on the top menu (Header) on Thaitrade.com SOOK.10

2.5 Product Search ........................................................................................... 11

3. Using Thaitrade.com............................................................................................................................................

3.1 Homepage details on Thaitrade.com. ............................................................. 14

3.2 Product Inquiry ........................................................................................... 16

3.3 Buying Request. .............................................................................................. 17

3.4 E-Quotation. ..................................................................................................... 20

4. Business matching...................................................................................................................................................

4.1 What is Business Matching?. ....................................................................... 26

4.2 How to Apply for Business Matching .............................................................. 26

4.3 Access to the Business Matching. .................................................................. 27

4.4 Fair Matching (Business matching in DITP Fair) ..................................... 28

4.5 Use Fair Matching as a seller ...................................................................... 35

4.6 Exclusive Matching. ................................................................................... 40

4.7 Guess Business Matching. .............................................................................. 44

5. Using SOOK........................................................................................................................................

5.1 Ordering on SOOK. ............................................................................................ 47

5.2 Payment Process on SOOK. ............................................................................. 51

5.3 Tracking Your Order .................................................................................... 56

5.4 View and create Wishlist. ............................................................................ 60

5.5 Sending a message to a shop ........................................................................ 64

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Preface

www.thaitrade.com is a marketplace aims to support entrepreneurs and

create channels to export goods both domestically and internationally. This

website supports the sale of B2B and B2C products to promote and increase

sales to both large and small entrepreneurs at no cost. You can subscribe to

Thaitrade as a buyer or seller. Before you learn how to use the website, we will

explain the concept of each section of Thaitrade.com

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Thaitrade.com is for trading in B2B or large quantities. This website focuses on

exporting Thai products to foreign countries. The system will have a channel for

negotiating trade and displaying buyer demand. ( www.thaitrade.com )

SOOK is a platform for integrated international online trading. Suitable for retail or

B2C sales that focus on international customers. The system will calculate air freight

and payments via debit cards, credit cards and PayPal. ( www.sook.thaitrade.com )

** Access Thaitrade.com and SOOK will use the same account. You can subscribe to the buyer or seller via Thaitrade.com or Thaitrade.com SOOK **

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Getting started on

Thaitrade.com and

SOOK You can access Thaitrade.com and Thaitrade.com SOOK either as a member,

buyer, seller or guest. However, some services are only available to some type of

membership. For the benefit of Thaitrade's full service, you can subscribe to the

buyer or seller on Thaitrade.com or Thaitrade.com SOOK to access the two systems.

How to contact Thaitrade Center

Thaitrade Center is a team of staff who can help you with the use of

Thaitrade.com, www.sook.thaitrade.com and Thaitrade Shop. If you have any

problems with the use of the website or the service. Please contact us for assistance.

1169 (Thailand Only)

+66(0)25077825

email : contact@thaitrade.com

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How to register as a buyer on THAITRADE.COM and SOOK

You can subscribe as a buyer in Thaitrade.com and SOOK free of charge in 3

steps.

Step 1. Press Register (there will be a Register button in the top right of the Header on Thaitrade.com or SOOK.

Step 2. Complete basic information. Then click "Next"

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Step 3. Account Verification

After you have completed the basic information, we will send you an email to

confirm your identity. If you do not receive an email, please look into your SPAM

mailbox first. If not, you can press Resend Email to send the email again.

Go to email and press "Activate your account".

After Activate your Account, you will be taken to the Account Management or Account Center, where you can set up user information or start using the site immediately.

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Using the functions on the top menu (Header) on Thaitrade.com On THAITRADE.COM

Header is an important part that allows users to access the system. You should know before using it.

For Buyer

- Post new Buying Request

- Request for e-Quotation For Seller

- Buying Request List

- Knowledge in Sales

- Benefits

- Become a Seller

Help Center

- FAQs

- Live Support

- Thaitrade Center Contact

Press Center

- Events & Activities

- Articles & Blogs

- Press Releases

- Media Resorces

- E-Newsletters

Change language

Change currency

Thaitrade staff Contact Information

View chat messages

or contacts with whom

you are chatting

If you are not a

member, you can

subscribe here

Sign in or sign

out

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View All Categories

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In case you are a member on the Thaitrade website. After you sign in This

button will change from the Register button to a button with your name. This

is the easiest way to access your account.

When you click the button There will be a drop down menu

น้ีเพือ่ไปยงัหน้าบรหารจดัการรา้นคา้

Sign out > is

to sign out of

the website Order > is to track your

purchase orders from the store.

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Using of the functions on the top menu (Header)

Change currency

Change language

on Thaitrade.com SOOK on SOOK

Header in SOOK is very similar to Thaitrade.com so users do not confuse. The

colors are different for the user to know that they are currently running on any

system. If it is orange, you are using it in SOOK.

View All Categories

In Sook is a retail sale, you can add goods to cart

immediately. Header therefore has a basket as an entrance

you can pay for goods.

In case you sign in, the Register button will change in the

same way as Thaitrade and when pressed, it will have a

drop down menu as well.

If you open shop with SOOK, this menu will be added to visit your store page.

Thaitrade staff Contact Information

View chat messages

or contacts with whom

you are chatting

If you are not a

member, you can

subscribe here

Sign in or sign

out

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Product Search

for THAITRADE.COM and SOOK

You can find what you need in the search bar.

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Using Thaitrade.com

Thaitrade.com is for trading in B2B or large quantities. This website focuses

on exporting Thai products to foreign countries. The system will have a channel

for negotiating trade and displaying buyer demand. ( www.thaitrade.com )

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Homepage details on Thaitrade.com on THAITRADE.COM

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A > Popular categories on Thaitrade.

B > Important news or events.

C > Link to SOOK If you want to shop on SOOK, click here.

D > Link to Thaitradeshop.com. If you want to shop at Thaitradeshop, you can click here.

E > Buying Request List is a menu for sellers to see what the buyer's needs match the seller.

F > Request for Quotation for buyers who request a quotation from Thaitrade.com's data warehouse. You can post a request for a quotation.

G > Business matching to register for business matching.

H > Statistics show usage statistics on Thaitrade.com

J > Promoted products by the seller.

K > Featured Products

L > New Arrival Product

M > top selected suppliers with the highest attendance rating on Thaitrade.

N - 0 > Other Banners

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Product Inquiry

On THAITRADE.COM

Thaitrade.com is a website that supports the export of Thai goods and international trade. Normally buyers will make a large purchase, also known as B2B, which buyers and sellers will negotiate before trading. Trade negotiations may be based on product inquiries. Here you can:

Step 1 Choose the product you are interested in.

When you visit Thaitrade.com, you can browse the product you are interested in by

searching or choosing a product category. When you find the product, click on the

item. You will come to the product details page.

Step 2 Press the Inquiry button.

When you enter the product details page, you will see the Inquiry button. Press the button to send a message to the seller about this product. You can discuss all details as you need until the end of the agreement.

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Buying Request

On THAITRADE.COM

If you do not find the product you are looking for on the site or you find the

product you want, but you want to add specific details to the product. You can post your purchase request by creating a Buying Request so that any other entrepreneurs or sellers who have the products meet your requirements can submit your request via the message system on the website. The steps are as follows.

Step 1 go to Buying Request.

Sign in to Login > My Account

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Alternatively, you can go directly to the Post Buying Request page by going

to Header, selecting For Buyer, then selecting Post New Buying Request.

Step 2 fill out the requirements. Enter the details you want. Then click

Post a request.

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Step 3 See details

Press the Post request button, your requirements will appear on the Buying Request board. Your post will be sorted by the category you choose.

You can view the Buying Request you have

created in 2 channels:

1 Through your own account My account > My buying request

2 Enter the Homepage and click on the Buying request button, then browse by

category you posted.

You will see a list of buying request that you created. Take a mouse to point to the

item you want to delete. You can press the cross button to remove your buying

request.

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E-Quotation On THAITRADE.COM

E-Quotation is a B2B price inquiry based on existing data in the system. The

system and staff will select a product that meets your buying request and send it

as a quotation for you to negotiate with the seller.

The system of E-Quotation is as follows.

The system sends you a

quotation for business

decision making.

If there are no results in the

database. The system will

inform you that there is no

data and post the request to

the Buying Request.

The system gets the information

and compares your needs with the

entrepreneurs and available prices

in the system.

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The procedure for requesting quotations via E-Quotation is as follows. Step 1 Go to E-Quotation.

You have to sign in before you start to use the system and you can request E-Quotation in 3 ways.

1. Go to My Account> select My E-Quotation History.

2. On the Thaitrade.com homepage, in the featured Service section, select

Request for quotation.

3. In the Header menu, click For the seller, select Request for e-Quotation.

No matter which way you choose to sign up for E-Quotaion, the system will

take you to the same page. You will then see a list of all quotes you have received

(if ever requested).

If you would like to request a new quote, click Ask for New E-Quotation.

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Step 2 Fill in the details of the product you want to know the price.

Make your buying request as detailed as possible. Then click the Request

E-Quotation button at the bottom.

When the request is sent. The system will compare your needs with the

entrepreneurs and the existing goods, which will take no more than 2 working days.

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Step 3 Quotation submission system

You can check price quotation at My account > My E-Quotation history.

You will see a list of quotations sent to you by the staff in the Status field.

- Waiting Quotation means the quotation has not yet been received.

- View Detail means you have quoted and can see details.

- Post on buying request means there are no products or entrepreneurs that

meet the requirements in the system. For this reason, you can press this button to

bring your needs to the post on the Buying request forum.

You will see the details of

your requirements and the

list of quotations sent to you

by the staff. You can click on

the details of each

quotation.

ตวัอยา่งใบเสนอราคา

You can click for details. Click the View detail button.

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You can download this quotation by clicking on the "Download" button above.

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You can contact the seller directly for details or negotiations. If you do not receive any response or need help, please contact Thaitrade Center at 1169

+99(0)25077825

contact@thaitrade.com

**** The difference between Buying Request and E-Quotation so that you can

use it most effectively.

- Buying request is suitable for expressing your specific requirements or special

orders.

- E-Quotation is suitable for general price inquiry. In the absence of such

information, the system will automatically generate a Buying Request for this product. You

can compare prices with many entrepreneurs.

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What is Business Matching? on THAITRADE.COM

Business matching is a system for business matching. This system is divided

into two categories.

1. Fair Matching is a business matchmaking at Fair held by Department of

International Trade Promotion such as STYLE, TAPA, GEM.

2. Exclusive matching is a business matching where buyers and sellers

make an agreement with each other by posting through the forum, for example,

you may have a trip to the United States and would like to find an entrepreneur in

the neighborhood to negotiate some business. You can post your needs. If

someone is interested in negotiating with you at the place and time you want.

Appointments can be made under the terms you agree to.

Business matching is intended to make it easier for buyers and sellers to come together with Thaitrade.com as a coordinator.

How to Apply for Business Matching on THAITRADE.COM

You can apply for Business matching by subscribing to Thaitrade.com

If you are a member of Thaitrade.com You can access it immediately.

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Access to the Business Matching

on THAITRADE.COM

You can start using Business Matching in two easy steps:

1 From the Homepage under Featured Service, select Business Matching.

2 Scroll to Footer at the bottom of the page. Under Our Service, select

Business matching.

Use of each business matching system

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Fair Matching (Business matching in DITP Fair) On THAITRADE.COM

Fair matching is a business matchmaking in the fair held by the Department of

International Trade, such as STYLE, TAPA, GEM.

* If you want to participate in Fair matching as a Buyer, you will be able to choose a business negotiator (seller) who attends the Fair or specify the product category. After that, the staff will select and appoint an entrepreneur that meets your interests.

* If you want to participate in Fair matching as a Seller you can apply for the event in two ways:

1. If you want to participate the fair as a vendor, the staff will take your information to match the buyers interested in your product. Your appointment will be confirmed before the event.

2. If you are a vendor who does not have a booth. You can also join business matching activities during the event. You can sign up for Business Matching and choose to attend Fair Match. As a seller, the staff will review your information and approve you to attend the event. If interested buyers make an appointment with you. You will be notified via the system. Business Matching Fair matching

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After you enter the Business Matching page, you will see that there is a button on both the buyer and seller sides, which will be available on a separate section, whether you want to participate in the Fair matching or Exclusive matching.

This topic will explain in the Fair Match section of both buyers and sellers.

Use Fair Matching as a buyer

If you would like to participate in

Business matching as a Buyer,

please follow these steps: Step 1

Select Business matching in

DITP Fair in Buyer section.

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Step 2 fill out the basic information about your company. Then click Submit.

Step 3 Select the details of the partner you want to negotiate with.

- Choose the Fair you want to join the business matchmaking.

- Select the category of your interest 3 items.

- Or choose the seller you want to negotiate with by pressing the Select seller button.

- Explain the details of the goods you are interested in so that the staff

can make an appointment for the seller who has the product that meets your

needs.

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Then scroll down to select the date when you can join the event by clicking on

the box on the day of the event.

You can specify the time you want to join the event by clicking on the plus sign

and click on the box at the desired time.

After selecting the details, click Confirm booking Schedule at the bottom.

Warning

- If you select a date but do not specify a time It means you are always convenient. - You should choose the time as an option for the staff. - If you select more than one entrepreneur or more than one product category, do

not forget to specify the number of entrepreneurs you want to meet so that the staff will be able to select the right negotiators to meet your needs.

After you press Confirm, you will be taken to the summary page, where you can choose to send additional business negotiation requests or to view the details of the request.

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After you submit your request for a business matching. The staff will review the

request and schedule business negotiations for you.

** You can check the list of requests for

negotiations at My Account and select the Fair Matching

Request menu.

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In the Fair Matching Request menu, you will see a list of your Business

matching requests, but has not yet confirmed the appointment from Thaitrade

staff. (This is the list you created to specify the date, time and Fair you would like

to join without any confirmation.)

You can view your

appointment details.

If the staff confirmed your appointment. Your appointment schedule will be moved to

the Fair Matching Schedule menu for easy access to your appointment schedule.

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After you apply for Business Matching, if the staff can match your business.

They will confirm the appointment at the time you specify and the request will be

moved to the Fair Matching Schedule.

That means you have an appointment with the seller. Please follow the

appointment date. You can view appointment details.

Appointment details

** You can check your schedule at My Account > Fair Matching Schedule.

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Use Fair Matching as a seller If you are a seller who can participate in a business matchmaking event at

the Fair held by the Department of International Trade. You can register via the

system to inform the staff. The staff will put your information into the appointment

system at the Fair. If there is a buyer interested in negotiating a business with you.

The staff will make an appointment and confirm through the registration system.

In order to registration for the fair, go to the Business Matching menu and click

on Be a seller for matching below I am a seller.

Then fill in the details of your company, select the Fair you want to join, and

then press the Post Matching button.

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After you hit the Post Matching button, your information will be sent to the

staff for further your business matching.

In the Seller Matching Request menu, you will see a list of your Business matching requests, but has not yet confirmed the appointment from Thaitrade staff. (This is the list you created to specify the date, time and Fair you would like to join without any confirmation.)

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If the staff can negotiate with the buyer for you. Your appointment schedule

will be moved to the Fair Matching Schedule menu.

After you apply for Business Matching, if the staff can match your

business, they will confirm your appointment at the time you specify. The list will

then be moved to the Seller Matching Schedule..

That means you have an appointment with the seller. Please follow the

appointment date. You can view appointment details.

Appointment details

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Exclusive Matching

On THAITRADE.COM

Exclusive Matching is the announcement of the intention to negotiate

business outside the activities held by the Department of International Trade

Promotion. By posting your request through the Thaitrade forum, for example, you

may have a trip to the United States and would like to find an entrepreneur in the

neighborhood to negotiate some business. You can post your needs. If someone

is interested in negotiating with you at the place and time you want. Appointments

can be made under the terms you agree to.

As with Fair Matching, the system is available for both buyers and

sellers. But the use of both sides are the same. Because the user just posted

that. "I will go there today and this product is looking for buyers." or "I'm here

today looking for this kind of product. Are there some entrepreneurs that are

convenient?” etc.

Get started by clicking Exclusive Matching. If

you are a seller, click on "I am a Seller". If you are a

buyer, click on "I am a Buyer”

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When you click, you will find a page for you to fill the basic information and details of your company.

When finished, click the Submit button.

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After entering the details, click on Confirm Booking Schedule.

After you enter your details, the goods you have or the goods you are interested in. You will need to set your accommodation on this page. For those who are interested in negotiating with you, will be more convenient to plan their trip. (or you can make a call)

The product category you are interested in.

More details

Convenient time and date for your

appointment.

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Once you have completed all the details. Your information will be posted on the Exclusive Matching board, where you can view your post details at My Account> My Exclusive Matching or My Store> My Exclusive Matching.

After completing all the details, click Submit.

Address and country Negotiation Place

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Guess Business Matching On THAITRADE.COM

If you are not yet a member. Thaitrade.com allows you to use the Business

Matching system, but is only available as a buyer and is only available for Fair

Matching. You can access it by scrolling to the bottom of the page (Footer). Then

click on

> Guess Business Matching

> Status Guest Business Matching

Guess Business Matching

Is a menu that shows the need to participate in a business matching. When you

click enter, you need to fill out a form to show who you want to negotiate with and

what type of product you are interested in. Please indicate the date, time and the Fair

you would like to attend. The application process is similar to Fair Matching's

procedure as a seller (see pages 28-32).

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Status Guest Business Matching

When you send the request, Your requirements will be sent to the authorities for your business matching, where you can view your status in the Status Guest Business Matching menu.

When you come to this page to track your status, enter your subscription email.

Your status will then be displayed.

If the staff have matched you, your status will be changed to Confirmed, where

the staff will make an appointment for you at the time you set it.

The system will show your appointment details. You can go to a specific date

and time and contact the staff at the fair.

You can view appointment details by clicking the Details button.

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Using

SOOK (SOOK (Small Order Ok) > the concept of selling B2C products is focused on

retail and can order and pay instantly. It also emphasizes the export of Thai products

to foreign countries, as well as Thaitrade. The difference is that SOOK will focus on

retail. If you want to sell in foreign markets, SOOK system will be definitely a good

solution.

You can access SOOK in 4 ways

1. Through Url : www.thaitrade.com/sook

2. If you are using for the first time, select SOOK

3. through the banner on homepage of

Thaitrade.com

4. through Header in My account

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Ordering on SOOK on SOOK

Start by finding the product you want through the following channels: 1. You can find the product you want through the search bar on the Header. 2. Product selection through product category. 3. Choose items on the Homepage such as New Arrival, Promoted Product, etc.

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If you choose to search through the search box or browse through the product

categories (1 - 2), you will be taken to the Listing Page or Item Page. You can

customize the sort of order in the way you want as follows.

Sort by Number of visitors

Sort by Product Name

Sort by date

Sort by Price

You can change the

view from product to

store to see the

product overview.

Price filters

You want to sort in

ascending or

descending order?

You can choose to

display products by

category

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If you are interested in the product, you can click to see details.

Click the picture or

product name to view

product details.

When you click on

the product image. You

will come to the product

details page. This will

display all the details of

the item

If you would like to purchase this product, please click on the Add to Cart button. If the item has more details such as color and size, please specify the details before pressing the Add to Cart button.

If you like this product but are not ready to buy, you can press Add to Wishlist

first. (* You can view the item you pressed Wishlist at My account *)

Click on the store name

to view the shop.

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After you click Add to Cart, the item will be added to your cart and you

can continue to select items.

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Payment Process on SOOK On SOOK

When you have an item in your shopping cart and want to make a purchase.

Click on the shopping cart to complete the payment. There are three steps to take.

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Step 1. Check the order. After clicking on the shopping cart, you will visit

the shopping cart page. On this page you will see the product you have

put on the cart. It is separated into a store. Products ordered from the

same shop are combined into one order. You can only pay at a single

store.

To pay at any store, click on the button Proceed to Checkout

You can change the order quantity on this page.

After the change is complete, click Update Shopping Cart.

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Step 2. Delivery channel

please provide details for delivery.

Select an address

Select delivery channel * If this is not available, the store

may not be available for delivery to your address. Please

contact the shop or Thaitrade.com

Once you have selected the Delivery channel, click Next to select Payment channel.

Select billing

address

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Step 3. Payment channel

Select a payment channel. One of the following

1. Payment via Credit Card / Debit Card

2. Payment via Paypal

Once you have selected the channel, please check the accuracy of the information

and pay the amount before pressing the Place Order button.

If the system does not display the payment channel. It may be because the seller did not set

up payment, please contact Thaitrade Center 1169 for assistance.

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After pressing Place Order, you will be taken to payment gateway. After

payment is completed, the system will bring you back to the thank you page that

means you have completed the purchase.

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Tracking Your Order On SOOK

Once you have completed your order, you can check your order by visiting your My

Account and selecting the Order menu.

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When you click on My Account, select the Order menu.

On this page you will see your order items sorted from new to old. If you want to

see your purchase detail or order status, click on View Order.

You will see the entire order details and status in there. There are 3 types of

product status:

Processing > Products being processed

Complete > Delivered products

Cancel > Products canceled

You can view order shipment details here.

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When you look in the delivery

details. If the store sends you

the goods, you will get a

tracking Number.

If you receive damaged goods or the goods that do not meet the order, you can

contact the shop via e-mail. If the shop does not respond, you can report problems at

Thaitrade Center 1169.

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View and create Wishlist

on THAITRADE.COM and SOOK

You can keep a record of the items in your Wishlist as follows: You can

create your Wishlist by clicking the Add to Wishlist button or the heart button on

the product details page of both on Thaitrade and Sook.

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When you click on the Wishlist button, the item will be added to your Favorites list.

Go to my account and select Wishlist.

When you enter the menu, you will see all the items you have entered into Wishlist.

- You can export the product list to Excel.

- You can delete your favorite items by clicking on the trash can under the item.

- Products are categorized as items from Thaitrade.com or SOOK

If you would like to place an order, please click on the item to order immediately.

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Sending a message to a shop on THAITRADE.COM and SOOK

You can send messages to the shop to discuss and inquire an information in 3 ways. Option 1 through the Inquiry button on the product details page. This can only be done with Thaitrade.com.

Option 2 Press the Contact Seller button.

If you want to send a message to the store for the first time. First you have to go

to the Shop page of the store you want to send. You can access several Shop pages.

2.1 Find a seller in the search bar. Choose Seller and then search for the seller as you want.

2.2 Click on the Seller Name in the Product Thumbnail.

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2.3 Click the Visit Shop button on the product details page.

When entering the About page, scroll down to the bottom. You will see the Contact

Seller button in the Contact us section.

Option 3 Press the Message button on the Header.

If you ever send a message to Seller or want to return the message to the

seller who sent it. Click the Message button to enter the message. When you enter,

you will find a list of stores you have sent a message (Sign In first).

When you reach the Shop Page, click About.

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No matter which way. You will be taken to the page that will be ready to send the message.

Search bar

List all stores that used

to send messages.

Contact with

Thaitrade staff.

Type your message

here. You can attach a

file or send a picture in

the text box.

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If there is a problem or need help

Both on THAITRADE.COM and SOOK

please contact

1169

+66(0)25077825

email : contact@thaitrade.com