GENERAL INFORMATION

Thank you for your interest in Club Med. We

are excited to share this booklet with you

which is designed to give you an insight into

the professional lifestyle of working for Club

Med as one of our GOs (Gracious Organisers)

at our multi award winning resort in Japan.

Working for Club Med is a unique experience

and definitely a lifestyle change where you

will discover a company that strives for

excellence in delivering incomparable

experiences to all of our GMs, GOs and GEs.

Club Med’s strategy is based on a clear vision:

to be the worldwide specialist of all inclusive,

upscale, friendly and multicultural holidays.

Check out this video

https://www.youtube.com/watch?v=c30

rwCMZzrA

Introduction

Club Med History

Since 1950, Club Med has been creating happiness

and inventing new ways to share it with our GMs

(Gracious Members) our guests, GOs (Gracious

Organisers) and GEs (Gracious Employees). Club

Med has built a heritage of strong values: Pioneer,

Freedom, Kindness, Multicultural & Responsibility.

With over 60 villages across 5 continents and with

the GOs representing over one hundred nationalities

speaking over 30 languages, Club Med continues to

emphasise its multicultural aspect.

The Club Med villages are located in the world’s

most beautiful locations and offer an all inclusive

package – airport transfers, accommodation, all

meals and drinks, organised sports, activities, kids

club and entertainment. This desirable holiday

experience attracts families, singles and couples. It is

also a popular option for corporate and incentive

groups and small to large scale events.

In 2002, Club Med moved towards a strong

upscale strategy whilst still preserving the key

elements of the unique holiday experience – GO

and GM interaction and the abundance offering

of sports and entertainment. Many villages have

been renovated or plan to be and as of today,

over 80% of the villages are rated as 4 and 5

Trident.

Club Med has definitely found the key to

a place where

“Happiness means the World”

The Resort of Hokkaido

After an exhausting day on the slopes, guests can

enjoy a treatment at the brand new spa, unwind

in a searing sauna, enjoy a Canadian bath or have

a traditional Japanese outdoor hot ofuro while

admiring the snow covered slopes. The resort also

offers nightly entertainment - live band, billiards,

a piano and midnight bar. For the non-skiers,

there is also a choice of leisurely day pursuits

including nature walks, snow-shoeing and

excursions to nearby hot springs.

.

Club Med Hokkaido, on the island of Hokkaido is a

popular destination with both Japanese and foreign

guests due to the lessons offered in English and ski in

ski out accommodation which are rarities in Japan.

The slopes offer exceptional powder skiing across

several mountain chains and clear winter weather

with high sunshine. All ability levels are catered for

on mountains between 400 and 1,060 metres and for

those who need to be put through their paces, Club

Med offers an all inclusive ski school.

Hokkaido is one of 3 ski villages in Asia. We also have

an amazing property at Yabuli China and this year

will be opening a brand new resort of Beidahu China

which is located in Jilin Province.

Club Med Hokkaido

Benefits & Opportunities for working at Club Med

Club Med is one of the biggest resort organisations employing over 20,000 GOs in all our resorts and corporate

offices throughout the world. Some of the benefits and opportunities of working for such a diverse and successful

company is:

The opportunity to interact and work within a

diverse and multicultural environment meeting

GOs from all around the world

The possibility of being offered a position in

another resort on completion of your contract

Full access to all of the resort facilities and

activities

Our Club Med University makes it possible for

GOs to advance toward management posts by

planning training programs that are both

practical and theoretical

Staff discounts on boutique retail (Club Med

collection items), selected excursions, spa and

family and friends discount in the resort

The opportunity to learn other languages

Expectations of being a GO

The job of a GO is a Club Med invention. It is unique in so many ways. The GO is the ambassador of the Club Med

Spirit and holder of the company’s 5 values – kindness, freedom, multiculturalism, pioneer & responsibility.

It is a combination of working professionalism and a way of life. They have a sense of superior service quality and

go above and beyond the expectations of the GMs (guests). Enthusiastic and smiling; they have a passion for life

and know how to communicate it to others.

Curious about others, they know how to build links and have the ability to adapt to the different personalities and

cultures that they encounter. The GOs are open to the world around them and respect the diversity of all

individuals. Their manners and refinement allow them to accompany the upscale move of Club Med and the

evolution of its clientele. When speaking with GM’s you must never discuss inappropriate aspects of your personal

life.

Club Med requires GOs presentation to be immaculate in both professional and convivial time to promote an upscale

resort environment. This includes the highest standard of personal hygiene, clean groomed facial hair, no visible

tattoos or body piercing including tongue rings, nose rings, eyebrow rings etc, a neat haircut, appropriate footwear

and clothing will be required at all times. Your evening wear must be smart casual and never display potentially

offensive words or images.

Once you have been selected to be part of the GO team you will experience double the pleasure as your job will

be divided into 2 main roles:

Convivial time

This is the time that you continue the Club Med spirit by

participating in the life of the village with our friendly GMs.

Convivial time can be participating or assisting in the nightly

entertainment, sporting events and ambiance of the village.

Welcoming our GMs to the village assisting in their complete

arrival and orientation of their stay.

Dining with our GMs for lunch or dinner.

Participating in nightly entertainment, team games and events

with the GMs at different locations throughout the village.

Helping other departments of the village when needed.

Participating in the “Crazy Signs”. These are special moments

where the GOs and GM’s come together to share in the

traditional Club Med dances.

http://www.youtube.com/watch?v=R0ojDqQ7RWE

All GOs are expected to be participating in village ambiance and

socialising with our GMs until midnight.

Each night at Club Med we have a different dress code. All the GOs

are expected to comply. Common themes include elegant, white

& black, all white, Jeans, Cappuccino, Red & black, sports

theme etc.

Professional time

Your set hours of work that you conduct on a daily basis in your

selected GO role i.e. Ski or Snowboard Instruction

You will be rostered up to 6 hours per day and your shifts will

usually change on a daily or weekly basis

Attending monthly GO meetings as well as department meetings.

This is the time that you are expected to be professional, sincere,

and flexible working alongside with your fellow GOs creating a

harmonious team spirit and delivering incomparable experiences

to our GMs.

A Typical Day as a Snowsports GO

As explained above, your day is divided

between professional and convivial time. This

is what makes Club Med unique. GMs are our

number one priority therefore it is important

that we participate in assuring that their

experience will be a memorable and

unforgettable holiday.

Please note that for most services hours will

vary from day to day and the convivial

activities will also be constantly changing.

Time Task Location

07.00 – 09.00am Breakfast at your own leisure

Main Restaurant

09.30 – 10.00am Preparation for your lesson

Instructors room

10.00 – 12.00pm Level 1 Ski Lesson Mountain

12.30 – 01.00pm Lunch with GMs Main Restaurant 02.00 – 04.00pm Level 1 Ski Lesson The Mountain

04.30 – 05.00pm Team meeting (weekly ) Conference room

05.00 – 06.30pm Break Main Restaurant 07.00 – 08.00pm Dinner with Gms Main Restaurant 08.30 – 09.30pm Club Med Entertainment Main Theatre

09.30 – 10.30pm Live Music at the bar Main Bar 10.30 – 12.00am Socialising with GMs Main Bar

Example of a Daily Roster

Your Club Med Package includes

Reimbursement of your international flight tickets from

your home to Japan upon successful completion of your

contract. (terms & conditions apply)

An additional 20 kilos excess luggage to bring your ski or

snowboard equipment.(terms & conditions apply)

A dormitory style room which is mostly twin or triple

share

3 meals a day in the main restaurant where you will be

required to participate in the ambiance of the resort by

dining with our GMs

A season ski pass

All of your nonalcoholic beverages will be provided

Staff and Ski/Snowboard uniform

Every GO employed by Club Med is covered with work

accident insurance during the period of your assignment.

(This does not include your day’s off)

Club Med holidays are sold to our GMs as an all inclusive package; we also offer an exciting Club Med package

to our GOs. Included in your package is:

Once your visa has been confirmed, you will be

expected to purchase your international flight

ticket

From your home to Japan. The 2 main airports

that you can fly into is Haneda or Chitose

international airport. From these airports, the

Tokyo office will organise your domestic flight

ticket or bus transfer to Club Med Hokkaido.

Club Med reimburses up to 20kg of excess

luggage for Ski or Snowboard GOs both to and

from Japan. This amount must be paid by you

at the airport and then will be reimbursed in the

village. Receipts must be kept.

Unfortunately if you resign from your position

or are dismissed your contract will be cancelled

and you will not be eligible for the

reimbursement of your international flight

tickets.

Travelling to Hokkaido

GO Rooms

All GO & GE accommodation is located at the dormitory which is a 3 min bus shuttle transfer from the resort.

Dormitory – outside of the resort

Twin share. You will have a single bed, desk, chair and closet.

You will also share bathroom facilities, one for males and one for females.

Sheets and towels will be provided and rooms are cleaned once a week.

Internet - Wi-Fi in dormitory lounge (ADSL)

Phone – there is paid phone available

GO laundry – 4 washing machines, Dryers and iron

Enjoying your day off

Club Med GOs receive 1 day off per week. There are many things that a GO can do on their day of both in and out of the resort, apart from spending time skiing and snowboarding on the mountain of course! Here are a few ideas on how GOs spend their days off. (https://www.youtube.com/watch?v=FCVrQTVH-Y4&feature=youtu.be)

Enjoying one of the many Club Med excursions on offer at discounted rates

Enjoying the facilities the resort has to offer including the gym, heated indoor pool, sauna, Jacuzzi, heated outdoor baths, traditional Japanese baths, table tennis, cooking lessons and dance lessons for free

Receive a well deserved Spa treatment at discounted rates

Go snowshoeing in the gorgeous countryside through thick woodland to the frozen lake

Take the free shuttle to Shintoku station to do some shopping

Spend the day in the cities of Obihiro or Sapporo Japan

Frequently Asked Questions

1) Am I eligible? For sponsorship, you must hold an instructor qualification and have a minimum of 36 months experience being an instructor, with the appropriate work certificates for evidence. Otherwise, please check your eligibility for a Japanese working holiday visa here: http://www.au.embjapan.go.jp/en/visa/visit_japan_workingholiday.html We are looking for experienced professional mature people who work extremely well in a team environment interacting with different cultures and nationalities. A positive attitude, sincerity and an engaging personality is also welcomed. 2) Am I covered for any excess luggage during my journey? Club Med reimburses Snowsports GOs for up to 20kg of excess baggage so you can bring your ski’s/board and boots. 3) Will I be covered by health and accident insurance while I am working in the village? Every GO will be covered 100% for any WORK related accidents. Club Med also advises to have your own personal insurance for your own benefit .

4) How many days off a week am I entitled to?

1 day off a week is given to each working GO. This day

may vary from week to week depending on village

occupancy and planning of your service.

5) What happens if I resign before completion of my

contract?

It’s important that all GOs commit to the whole

season. Unfortunately if you do resign you won’t be

reimbursed for your international flight tickets and

will be no longer hirable at Club Med.

6) What will I need to bring to Hokkaido?

Once your application has been successful. You will

receive a Welcome Letter from the Chief of Village

(General Manager) which will give you all the

information on what you need to pack in preparation

for your season in Hokkaido. The Sydney team will

also assist you throughout the whole process to ensure

that the process is as smooth as possible

Thank You