1General Education OfficeIHM.316 / ILA2401

English for the Hotel Business

Unit 8: Off-Site Services

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ObjectivesThe objectives of this unit are….

1. Language Focus: Additional Hotel Services

2. Vocabulary Focus: Giving Advice

The purpose of this unit is to become familiar with the English terminology for services outside of the hotel, as well as key vocabulary phrases for signaling advice and suggestions.

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ObjectivesFollowing this lesson, you will be able to:• Use a range of excursion related vocabulary• Use the first conditional to talk about future events• Give advice using standard phrases• Describe features of car-hire companies• Distinguish attraction from a guided tour

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ExcursionsWhat is an excursion?

An excursion is a trip by a group of people, usually made for leisure, education, or physical purposes.

Excursions can be made by individuals alone, or they can be organized by hotels for their guests to promote tourism.

Review the excursions hand-out and estimate prices.(Total price and price-per-person-per night ppppn)

Tourism is travel for recreational, leisure or business purposes.

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ExcursionsDo you know these different types of excursions?

Where do you find these excursions?

1. 2. 3.

4. 5. 6. 7.

musical concert exhibition

disco film playfootballmatch

THEATER CONCERT HALL GALLERY

DISCO CINEMA THEATER STADIUM

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ExcursionsWhat other types of excursions can you think of?

Can you guess these other types of excursions?

1. 2. 3. 4.

5. 6. 7. 8. 9.

horsebackriding canoeing kayaking fishing

shop-ping

museumtouring biking

touring(also called a

“guided tour”) zoo trip

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TravellingMatch the tourist information with

the photos.1: Take the mountain railway to top of Snowdon Mountain. On a clear day you can see England and Ireland.

2: Walk down the 400 steps to the South Stack lighthouse on Holy Island, a spectacular sight to behold.

3: See the famous old castle at Conwy. King Edward built this engineering marvel in only four years.

4: Visit the famous Swallow Falls on the Llugwy River, near the charming town of Betws-y-Coed.

A

B

C

D

3 4

2 1

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TravellingCan you remember the tourist

information?Tell if these statements are TRUE

or FALSE.1. You take a mountain railway to Conwy Castle.2. On a clear day you can see Snowdon Mountain.3. King Edward built Conwy in only four months.4. There are 400 steps to the South Stack lighthouse.5. Swallow Falls is on the Llugwy River.6. Betws-y-Coed is a charming town on Holy Island.

FalseFalseFalseTrueTrueFalse

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TravellingAnswer the questions below using

the sales information.1. How much for an adult single? 7. How long for the trip to Bangor?2. How long for one way? 8. How much for return children?3. Student single fares are how much? 9. How long for round trips?4. How far is it? 10. Return adult fares are how much?5. How much for round trip students? 11. How much for single under 15?6. When does the first train leave? 12. What’s the fax number?

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Word Study – a coach tour

Look at this list of facilities offered on a coach tour. Fill in the gaps with one of the words underneath.

a _______________ from your hotelb _______________ at your hotelc expert and _________ guided ___________ charges included in pricee lunch ____________ in pricef modern coach with ____________ or heatingg __________ seatsh no ____________ chargei ___________ on the coachj ___________ in own languagek tea and coffee _____________ on the coach

air-conditioning drop-off pick-up available entertaining recliningcancellation entrance toilets commentary included

air-conditioning

drop-off

pick-up

entertaining

entranceincluded

recliningentrance

commentarytoilets

available

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Listening1) Look at the excursion booking form for the Arina Sands

Hotel (p90):a) What do the abbreviations Dr and Pax stand for?b) How much does it cost for two adults and one child to go on the

‘Cultural Crete’ excursion and the ‘Who pays the ferryman?’ excursion? Don’t forget to include entrance fees.

c) Can guests pay in dollars?

2) Listen to a representative at the hotel talking to guests about the excursions they can take. As you listen complete the missing information on the Excursion Booking Form.

3) Listen again and note the details of these three tours:a) Knossos b) Raki and Syrtaki evening c) Samaria adventure

http://youtu.be/1iUglEV-RG8 http://en.wikipedia.org/wiki/Crete

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Language StudyFirst ConditionalIn the talk, a number of First Conditional sentences were used.Look at these examples.

If + Present Tense, willIf you come on the tour, you’ll see a fine example of Minoan civilization.If you are fit and like adventure, you’ll love this trip.

If + Present Tense, modal verbIf you have any questions, you can ask me when I come around.

If + Present Tense, ImperativeIf you come, bring plenty of water.

Note the result clause can come first.e.g., What will we do if it rains? or If it rains, what will we do?

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Language StudyFirst ConditionalExpand these sentences about the excursion to Santorini:

A If / go / Santorini / see / volcanic islandB If / go / Santorini cruise / return / midnightC Have / donkey ride / if / go / SantoriniD If / sunbathe / not forget / sun-cream

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Giving adviceLook at the ways the representatives gave advice:

• Why don’t you come on the Cultural Crete excursion?• If I were you, I’d wait till the Thursday or Friday.• You could always spend a day or two exploring the town

from here.

1)Can you think of any other ways of giving advice?2)Now give advice to the person making the statements

below:a) I’ve lost my passport.b) I’ve got a terrible headache.c) I can’t find my keys.d) We’d like to eat some traditional local food.e) What should I visit while I’m staying here?f) What’s a good present to take home?g) Which wine do you recommend to go with the chicken?

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Reading – Car HireCar hire is another service which many hotels provide.

1 Discuss these questions with a partner:a) What things should you look for or check when you hire a car?b) What type of things can go wrong?

2 Read the information sheet (p94) about hiring a car from Hertz and match these heading with the relevant paragraphs.What’s includedDrive away with easeDelivery free to your doorIf you book with Hertz…Availability guaranteedExcellent value for moneyThe highest standards of service

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Reading – Car HireCar hire is another service which many hotels provide.

3 Are these statements true (T) or false (F)?

a) Cars are never more than seven months old.

b) You have to collect the car from a garage.

c) When you get the car it will not be dirty.

d) You do not need to buy a local road map.

e) You must pay local taxes.

f) If you have a problem with the car it will be changed.

g) You can drive as far as you want without paying extra.

h) You must pay for any oil and maintenance repairs you need.

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ListeningListen to the guided tour of Charleston

1) As you listen, put these attraction into the order in which they are mentioned by the guide.

a St Michael’s Church

f Ashley Gibbons Memorial Bridge

b Calhoun Mansion g Gibbes Museum of Art

c The Old Market h Charles Towne Landing

d King Street i USS Yorktowne Battery / White

Point Gardensj Heywood-

Washington House

Can you identify the points on the map? (page 96)

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ListeningListen again and indicate whether these statements are True (T) or False (F)

a The driver’s name is Tom.b The air-conditioning needs to be

adjustedc St Michael’s Church was built in 1671d One of the historic houses was built

by George Washingtone The Battery is also known as White

Point Gardensf The tour arrives at the Calhoun

Mansion at 4pmg The Charles Towne Landing is on the

other side of the river.h At the end, the guide takes the group

shopping.

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SummaryDuring this lesson, you have:

• Used a range of excursion related vocabulary• Used the first conditional to talk about future

events• Given advice using standard phrases• Described features of car-hire companies• Distinguished attractions from a guided tour