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Logistics Brochure JUL 2011 V4.4_Logistics Brochure JUL 2011 19/10/2011 09:02 Page 2

Welcome to Gem Group

Gem Group of Companies

Financial Stability

Logistics Services

Financial Services and IT

Sales Service

Locations

Facilities

Gem Creative

Retail and Etail partners

Clients and Suppliers

Value Added Services

Business Partners

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Bespoke solutionsfor your business


Gem

One of the largest leisure and IT distributors in the UK, supplying an extensive and varied rangeof products including consoles, video games, business software, DVD and Blu-ray, peripherals,music and consumer electronics to over 4,500 retail and reseller outlets every week. Havingbeen in business for over 25 years Gem are only too aware of the need to continuouslydemonstrate their added value in the supply chain process and have built a successful andunique approach to delivering supply chain differentiation for all their partners. To complimenttheir portfolio of business vendors and leisure publishers, Gem also offer an unrivalled selectionof added value services.

Gem Creative

A unique and highly agile creative agency operating within Gem Distribution, Gem Creativepride themselves on producing bespoke and sophisticated marketing collateral that can createflexible retail solutions to help maximise product sales, whilst internally supporting the widerdivisions within the Gem Group. Gem Creative has built a solid reputation for the quality ofdesign, the breadth of solutions offered, the speed and agility in which projects are deliveredand the cost effectiveness versus partner’s own internal marketing options.

Exspect

An evolving global brand, building an excellent reputation and portfolio of original, well designedand well positioned technology accessories. Exspect offer a comprehensive range of iPhone,iPod, video game console, tablet and mobile accessories. In recent months Exspect announceda three-year partnership with the world famous dance music lifestyle group, Ministry of Soundproducing an exclusive range of Ministry of Sound and Hed Kandi products, including speakers,headphones, skins and cases.

Banque Magnétique

The leading peripherals distributor into French retail, etail and corporate reseller markets,Banque Magnetique service a sizeable customer base that includes all of the major Frenchretailers and supermarkets. Attracting an exceptional portfolio of consumer electronics andperipherals suppliers from world renowned brands including Creative Labs, D-Link, Logitech,Iomega, Kodak, Netgear, Seagate and TomTom.

Comtrade

Specialising in the importation and distribution of multimedia devices and accessories.Comtrade have significantly diversified their range of products and services and are now theproud distributors of; Altec Lansing, Plantronics, Saitek, Bluestork, Griffin, Western Digital,Toshiba, Kensington as well as many more well known brands

From being formed in 1984, we have grown significantly, and are proudto work with some of the largest organisations within the entertainmentand I.T. industry. With annual sales in excess of £342m* and being partof DCC Plc (T/O €8.6bn)* we are perfectly positioned to offer a secureand professional solution for your business.

Gem Logistics is the latest addition to the Gem portfolio. The recentpurchase of our £15m purpose built 250,000 sq.ft distribution centre inNorthamptonshire demonstrates our commitment to supporting thegrowth and service offering to both current and new clients and vendors.

We can manage your complete product supply chain to all UK, Europeanand worldwide territories and can deliver to destinations ranging frommajor distribution centres, individual retail stores or direct to consumerhomes. We can also facilitate your administration and financialrequirements, such as invoicing, credit control, cash collection and debtinsurance with real-time reporting and on-line access to our I.T systems.

In summary, we offer a tailored, robust and reassuringly secure supplychain solution.

* FY 10/11

Gem Group

Welcome to Gem Logistics and the Gem group of companies

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Importation In conjunction with our European and Far East office wecontrol all shipments from point of manufacture to theirultimate destination.

Warehousing and DistributionWith in excess of 475,000 square feet of storage in our UKdistribution centres we are able to offer efficient, costeffective distribution to all UK, European and worldwidedestinations including retail distribution centres and individualstores.

End User Fulfilment To support all of our partners we offer a dedicated end userfulfilment operation. Last year we despatched in excess of2.3 million units to the end user, achieving 99.99% pickaccuracy on a next day delivery service.

ExportWe control all shipments from our distribution centres to theirfinal destination around the world.

Perpetual InventoryWith a full stock take of your inventory every 4 weeks*, weare in total control of your stock. This discipline enabled us todespatch in excess of 74 million units (FY10-11) with a stockaccuracy achievement of 99.99%.

Storage With over 35,000 pallet spaces within our Raunds facility, weare able to accommodate your short, medium and long termsecure storage requirements.

Reverse LogisticsWe offer a seamless returns management process thatensures your product is received, inspected and reported onwithin agreed SLA parameters.

* 4 weeks average metric with high value and strategic SKUs counted daily

Gem Distribution• Consistent year-on-year sales growth • Turnover Circa £342m*• Net Assets Circa £35m*• Acquisitive and rapidly expanding

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Financial Stability Logistics Services

* FY 2010/11

2009 /10€6.7bn

2007 /08€5.5bn

2008 /09€6.4bn 2007/08 €5.5bn

2010/11 €8.6bn

2008/09 €6.4bn

2009/10 €6.7bn

2007/08 £208m

2010/11 £342m

2008/09 £265m

2009/10 £317m

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DCC Financial Statistics

Gem Financial Statistics

DCCBeing part of the DCC plc organisation affordsGem the financial backing and strength of a €8.6bnbusiness with net assets of €840m.For further information please see www.dcc.ie

For more information contact Operations Director Alan Lynch on 0845 456 6400 or go to www.gem.co.uk/gemlogistics



Gem constantly review the internal sales structure to ensurethat both the supplier and customer receive tangible andsustainable added value from their sales representative.

Gem have been operating multiple sales services for over 25years to the entertainment and business reseller markets andhave been instrumental in launching some of the industries’most high profile products.

Gem’s experience ensures that they service all of theirpartners requirements in a professional, efficient and cost-effective manner. This is achieved by delivering a focused andagile sales operation with support from dedicated vendormanagers who own the agreed business plans and byproviding partners access to a plethora of online reports,giving them the data they need, when they need it.

Services Include• Dedicated vendor managers• Senior sales people dedicated to specific key customers• Highly experienced and proactive sales teams servicing

both existing and new customer channels • 8-12 week pre-order campaigns for new releases • Advanced promotion planning • Weekly feedback and reporting on pre-sales results • Specific focus on driving back-catalogue ranges into

breadth customers• Full suite of reports• 24/7 on-line access to live, sales, forward and back

order data • Regular point-of-sale marketing material shipments

These services and more can be employed on an exclusive or co-operative basis to target existing or new retail sectors.

Finance

InvoicingOur experienced finance teamundertakes a full sales ledgermanagement functionincluding invoice issuing onbehalf of a client. Once theterms and conditions have been agreed we willadminister all activitythereafter.

Credit Control and Cash CollectionAs soon as the credit terms areagreed, our dedicated teamwill process your agreement.We commit to collecting yourcash on time ensuring that thedebtor days are kept to aminimum.

Debt InsuranceWe will ensure that all debtsare completely insured via ourcredit insurance partner. Wewill seek and provide advice oncredit limitations to minimiseour joint financial risk. Debt insurance is available subject tostatus, giving you peace ofmind that bad debts will notmaterially affect your business.All payments to our partnersare administered electronicallyto reduce the risk of delays.

IT

SystemsWe have an integrated ERPand WMS system whichenables us to offer our partnersan efficient order to despatchplatform.

RF CapabilityWith full RF capabilities withinour distribution centres, wecan ensure accuracy fromreceipt of goods to despatch.Our system allows dataexchange via multiple sourcesincluding EDI, excel and web,using a GXS e-commercegateway. We can also generatetailored despatch notes andinvoices on your behalf, givingcustomers a seamlessexperience.

Client PortalOffering our partners their own‘client portal’ allows access toreports and real time data. Wepride ourselves on being ableto offer a vast array ofstandardised reporting andhave a dedicated analyticalteam that will work with you tocreate bespoke reports whichwill give you the informationimportant to your business.Where relevant we will alsoload your historic data into ourreporting system so that youare able to query all of yourinformation at the same timeand in the same place*.

* Subject to historic data being provided electronically.

Financial Services & IT Sales Service

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Our new warehousing facility in Raunds, Northamptonshireis just 20 miles from the M1/M6 junction, just 3 miles from theA14/A45 intersection and is centrally placed from the ports ofSouthampton, Thamesport and Felixstowe.

It is also well situated for East Midlands airport andBirmingham International airport.

We are ideally located to hit the most frequently serviced UKdistribution locations within 2 to 4 hours.

Gem also has offices in Harlow (sales, commercial andmarketing), Altham (finance and operations) and Stoke (own brand). Gem also own two distribution businesses inFrance; Banque Magnetique and Comtrade.

Locations

GEM GROUP

Altham

Stoke

Raunds

Harlow

Paris

AIRPORT

Newcastle

Manchester

Birmingham

East Midlands

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Felixstowe

Harwich

Tilbury

Dover

Southampton

SEAPORTS

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London- Stansted

- Heathrow- Gatwick

- City

M6

M5

M4

M1

M25

M11

A14

M5

M62

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Gem has over 475,000 square feet of warehousing within the UKand additional space in their French warehouses. Offering 44,000+pallet positions, 13,000 square feet of office space and a further40,000 picking locations alongside returns and productiondepartments.

Gem run a complete RF system throughout the company and allinventory is barcode checked in and out of the building to maintain100% accuracy.

Site security

Protecting suppliers’ stock is one of Gem’s primary concerns and assuch Gem operates state of the art security systems and proceduresacross both distribution centres which include;

• Full perimeter fencing• 3rd party security personnel• Police response Level 1• Restricted access to the operations area• Bespoke anti-ram barrier on all level access doors• Perimeter beam detection• Internal & external camera monitored 24/7 and recording to HDD• State of the art detection euipment• Random employee and car searches• Remote monitoring of:

- CCTV- Fire- Intruder alarm systems

The site also benefits from an on-site back up 500KVA generatorwhich protects the facility from an interrupted power supply.

Facilities

1312 For more information contact Operations Director Alan Lynch on 0845 456 6400 or go to www.gem.co.uk/gemlogistics


Unique. Bespoke. Flexible.

Gem Creative is Gem’s award winning in-house marketing creative agency.Producing bespoke marketing solutions for many of the global brands Gempartner with in the interactive and IT industries.

Gem Creative has built a solid reputation for the quality of design and breadth ofsolutions offered, from media buying through to the creation of dedicated retailready display solutions and in-store customer product information.

Gem Creative will work alongside your existing third party agency of in-housefacility, alternatively can work with you as your sole agency for all of yourmarketing, design or in-store needs.

Gem benefit hugely from having this completely unique in-house creativefunction, not only will it mean reduced costs and quick turnarounds, it also addsto Gem’s one complete solution offering.

In summary, Gem Creative offer a plethora of services which can be tailored toany given promotion, an objective or simply to increase awareness of a specificactivity in-store or through the media.

Peter CoxWeb Executive

[email protected]

John DunnGraphic Designer

Matt AndrewsSenior Designer

Sophie HammondGraphic Designer

Julian CinqueMarketing [email protected]

Faye Le DucPR & Marketing Manager

[email protected]

Emilie GeorgeMarketing & Events Assistant

[email protected]

Finn MacLeanGraphic Designer 15

Contact Katie Rawlings,Head of Marketing for more

information on 01279 822800, or email [email protected]

Services Include

• ‘The Future’ Customer Magazine(also sent to targeted subscribers)

• Online Customer Portal www.gem.co.uk

• Media Planning & Buying

• Trade PR

• Electronic & Direct Marketing

• Print Design Services

• Digital Design Services

• Customised Cross Product Bundle Solutions

• Bespoke Packaging

• Conceptual Design

• In-Store Retail Solutions (including FSDUS, Interactive Display Units, Demo Pods, Stair Risers, Shelf Wobblers etc)

• In-store literature with display solutions

• Corporate Identity

• Merchandising

Gem Creative


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Retail and Etail partners

Suppliers

Clients and Brands


Product Handling• Storage• Assembly and Packaging• Security Tagging• Price Labelling• Shrink Wrapping• Mixed Product Bundling• Re-palletisation

Creative• Point of Sale• Labels• Packaging• Brochures• Flyers

Web Offering• White Label Solutions

Financial Services• Credit Control Services• Bespoke Reporting• Automated Data Exchange• Debt Insurance• Invoicing/ Credit control

Far East Office• Dedicated Personnel• Design and Manufacturing• Warehousing• Export

Logistics• End User Fulfilment• Store Front Delivery• Distribution Centre Delivery• European Delivery• International Delivery• Import• Export

Marketing• PR/Advertising• Media Buying

IT Services• Real time Reporting• Client Portal Access• EDI• KPI Reporting

MPO is a leader in multimedia global solutions, offeringmanufacture, duplication and replication for DVD, CD & Blu-ray.

Working together with MPO we can offer our partners acomplete one-stop-shop for manufacturing and distributionvia our best-of-breed program. MPO has over 50 yearsexpertise and experience in manufacturing and with Gem’sability to consistently hit KPI’s it’s a relationship that’senviable across their industry.

With manufacturing and facilities across Europe, USA andAsia. MPO is ideally placed and offer a full range ofmanufacturing services to support your business needs forthe future. MPO has financial strength and is committed toinvest in new formats and the design of new innovativeproducts to the industry.

MPO has integrated its IT systems with Gem to provide itsclients real-time manufacturing order tracking and instantvisibility of manufacturing orders through distribution.

MSE (Multichannel Solutions for Entertainment) is now one ofthe UK and Ireland’s largest and most renowned suppliers ofDVD, Blu-ray and music products. MSE provides a fullwholesale, distribution and fulfilment service to retailers ande-tailers in the UK, Republic of Ireland and across the world.MSE also provides a collaborative and proactive categorymanagement service.

MSE currently comprises over 300,000 titles and have inexcess of 40,000 active titles in stock at any time, they alsomaintain high stock levels of new releases and campaigntitles.

With an extensive breadth and depth of experience, togetherwith all-important relationships with suppliers and customersalike, the MSE Group is in a strong position to become theHome Entertainment supplier of choice for all retail and e-tailpartners. The buying power of MSE, coupled with thepartnership they have with Gem Logistics give them the mostcompelling proposition within our industry.

Selection of services Gem offer;

To maintain the competitive advantage,Gem constantly review and broaden thevast range of added value services that areoffered. Gem pride themselves in workingcollaboratively with partners to understandthe complexities and growth aspirations oftheir business, thus tailoring a range ofservices to support these plans.


Business PartnersValue Added Services

Inbound• Container Unloading• Palletising• Delivery Notifications• RF Receiving• QC Inspection

Reverse Logistics• Product Re-work• De-tagging• Skimming• Collection• Fact approved Destruction

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Contact Alan Lynch, Operations Director for further information;

Gem LogisticsWarth Park WayRaundsNorthamptonshireNN9 6NY

(T) +44 (0)845 456 6400(F) +44 (0)845 330 3086(W) www.gem.co.uk/gemlogistics(E) [email protected]

@gemdistributionwww.facebook.com/gemgroupwww.linkedin.com/company/gem-distribution-ltd


http://twitter.com/#!/gemdistribution

http://www.gemlogistics.co.uk/

mailto:[email protected]

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