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eGovernment in Flanders

Geert Mareels Flemish eGovernment Manager

Our strategy

• Egovernment is not “digitizing bureaucracy”• Ask not what the government already knows• Diminishing Administrative burdens • Proactive rights• Using modern technology to achieve public

goals

“once-only data collection, multiple data (re)use”

i.e. “A government that does not ask for what it already knows, and is truly certain of what it knows”

Key Drivers :● improved service delivery

● reduce administrative burden for enterprises

● pro-active delivery of entitlements to citizens

● Improved internal operations / administration● avoid unnecessary double work (data entry

& quality)● simplify and streamline existing

administrative processes

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Services are enabled through a SOA that crosses many

government entities…in

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Flemishportal

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ownwebsite

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ownwebsite

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Enterprises

UME

front-office

front-office

front-office

back-office

back-office

back-office

front-office

front-office

front-office

back-office

back-office

back-office

front-office

front-office

front-office

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back-office

back-office

FEDERALFEDERALGOVERNMENTGOVERNMENT

LOCALLOCALCOMMUNITIESCOMMUNITIES

KBO

RR

KSZ

GOVERNMENT AGENCIESGOVERNMENT AGENCIES

MINISTRIESMINISTRIES

Geographical data

MAGDA (Flemish Integration Platform)

Persons

AVIA

Automatic Granting of Child Benefits - Automatic Processing Of Inscription Attestation. School attestations are automatically sent to the child benefit funds.

160.000 paper forms abolished. Families get the Child Benefit automatically without having to apply

PROJECTPROJECT

ValueValue

EU : ‘Good Practice 2009”

BouwstenenBouwstenen

Childcare, schools, enterprises on maps

Mobile Mapping

Mobile Mapping

Mobile Mapping

Mobile Mapping

Using modern technology to achieve public goals

If GPS had existed in 1835, would we have built all those roadsigns?

Our strategy

• Egovernment is not “digitizing bureaucracy”• Ask not what the government already knows• Diminishing Administrative burdens • Proactive rights• Using modern technology to achieve public

goals• Also for our local communities !