POSITION TITLE Business Improvement Officer

POSITION NUMBER: 0845

CLASSIFICATION/BAND:City of Greater Geelong Enterprise Agreement (as amended from time to time

Band 6 Salary $72,957.71 to $78,787.34 (pro rata) per annum, plus superannuation

STATUS: Temporary full-time position (12 month)

DIVISION: City Services

DEPARTMENT: Infrastructure Operations

APPROVED BY: Irena Bilic

DATE APPROVED: 17 February 2015

POSITION OBJECTIVE:

The primary objectives of the role are:

Coordinate maintenance process improvement projects.

Review, cost and benchmark existing tasks and systems.

To provide administrative, technical and operational assistance to the Operations department and

the Coordinator maintenance as required.

To assist the Coodinator Maintenance in tasks that impact the entire Maintenance unit.

THE CITY OF GREATER GEELONG:

The City of Greater Geelong is one of the largest local government areas in Victoria. The City provides more than 120 services to the municipality which has a population of more than 200,000. The City has an annual budget of $229 million and employs over 2000 staff. It also utilises a large number of volunteers. The organisation has five divisions: Community Services; Corporate Services; Economic Development, Planning & Tourism; City Services and Projects, Recreation & Central Geelong.

Geelong:

Located 75 kilometres from Melbourne, Geelong is Victoria’s second largest city and is renowned for its stunning north facing waterfront which overlooks Corio Bay. Geelong is a vibrant cosmopolitan city with a relaxed coastal flavour. It is recognised as offering one of the best lifestyles in Australia. Geelong has all the modern amenities of larger cities, combined with a clean and healthy environment.Just minutes away from the city centre are kilometres of pristine beaches, charming seaside townships and unspoilt rural hinterland. Geelong is also the gateway to the famous Great Ocean Road and some of the best surf beaches in the world.The City offers excellent educational opportunities. Geelong Grammar, Geelong College, The Gordon and Deakin University are just some of the schools and tertiary institutions in the region.

ORGANISATION ENVIRONMENT:

Geelong is among the largest of 79 Councils which collectively represent approximately 5 million Victorians. While each Council is independent, there are common rules, mainly in the form of State Legislation, which provide the framework in which Councils operate.

Our Vision:Greater Geelong: building our community through enterprise, opportunity and innovation in a quality environment.

Our Mission:We will focus on developing and maintaining effective working relationships to deliver Council's strategic directions and high quality services that meet the changing needs of our community.

Values & Behaviours:Values form the basis of our behaviour; they add meaning to work and they provide a basis for consistent planning and decision making across the organisation. The City of Greater Geelong aims to foster a culture that embraces the organisation values being Integrity, Responsibility, Innovation and Respect. All employees should demonstrate the behaviours that come from these values when carrying out their work.

ORGANISATION RELATIONSHIP:

This position is part of the City Services Division which comprises the following departments:

Engineering Services Environment and Natural Resources Operations and Waste Parks and Support Services

Reports To: Coordinator MaintenanceInternal Liaisons: City Services Management including: Manager – Infrastructure Operations,

Waste Coordinator, Maintenance Officers, Senior Team Leaders, Other Council Staff.

External Liaisons: Contractors and sub-contractors, Statutory and Service Authorities, Members of the Public.

KEY RESPONSIBILITIES:

Functional Responsibilities:1. Produce baseline data regarding resources required and unit costs for each task within the

maintenance unit.2. Investigate opportunities to improve practices to reduce unit costs or improve quality of

service. In conjunction with the Coordinator Maintenance implement change that is embraced.3. Produce a report, utilising ‘The Maintenance Growth Strategy’ which compares activities and

resources with other like services.4. Develop the existing productivity report.5. Maintain Work Maintenance files.6. Perform functions to assist the AHES program and the Coordinator of Emergency

Management as required.

Operational Responsibilities:1. Assist the Works Maintenance Officers, where required, in reviewing day- to-day coordination

of maintenance activities.

2. Undertaking of short-term investigations of Works maintenance issues to achieve improved process and work practices.

3. Participate in fortnightly Maintenance Operations meetings.

4. Undertaking investigations into various operational areas including but not limited to:

Unit Rate Review/Development.

Service Delivery Management, including the introduction of technology into field operations.

Asset Inspection System.

Undertaking the annual update of the City Services After Hours Contact Book.

Emergency Management Responsibilities:1. Adherence to all Council’s policies and procedures as relevant to this position.

2. Carry out other duties as deemed reasonable and appropriate to the role as directed from time to time.

KEY SELECTION CRITERIA:

Essential:

Specialist Skills and Knowledge1. High level of skills in process improvement.

2. Demonstrated interpersonal and facilitation skills, including demonstrated ability to establish positive working relationships and lead teams.

3. Demonstrated business analysis and project management skills.

4. Extensive research and problem solving skills including proven ability to analyse issues and develop practical recommendations for process improvements .

5. Demonstrated ability to meet deadlines, prioritise workload and achieve objectives.

6. Thorough understanding of software applications including Excel and Word applications.

7. An understanding of general Civil Engineering principles, practices and procedures relating to the routine maintenance of civil assets located in both the urban and rural environments.

8. A level of understanding of the Road Management and OH&S Act 2004

9. A basic understanding towards spatial information systems and their use.

Interpersonal Skills1. Ability to effectively prioritise work to achieve specific objectives within given timeframes.

2. Ability to work with and manage others and work in a team environment.

3. Ability to establish a rapport with customers and staff.

4. Excellent oral and written communication skills, particularly for the development of concise technical reports and the provision of advice to senior staff and /or drafting external correspondence.

5. Ability to liaise with staff at all levels including Councillors.

6. Ability to work independently and meet pre-set timeframes

ACCOUNTABILITY AND EXTENT OF AUTHORITY:

Accountable for creating and capturing accurate and complete records of the business activities related to this position, in accordance with approved policy and procedures. This is applicable to both hardcopy and electronic information, including email.

This position is accountable to the Coordinator Maintenance and Manager Infrastructure Operations.

This position is responsible for:

Effective and efficient operational support to the Operations Group.

To make a positive contribution to the operation and success of the group as a whole.

The timely provision of accurate advice and reports to senior operational staff.

Providing regular reports to the Works Engineer (Operations) / MERO pertaining to the performance of maintenance activities in relation to Council’s adopted Road Management Plan.

Authority to develop City Services policies and procedures in line with directions/guidance provided by senior staff.

JUDGEMENT AND DECISION MAKING: This position is primarily involved in systems development that focuses on

operational/emergency management issues, people management and contract administration. The incumbent will be required to make technical judgements requiring some originality, with guidance from senior staff as required.

Tasks will be carried out within established procedures and practices, however, the incumbent may be called upon to utilise their own judgement at times.

SPECIALIST SKILLS AND KNOWLEDGE: Knowledge of organisational planning and reporting

Knowledge of business and process improvement methodologies.

Knowledge of the Business Excellence Framework and other quality frameworks.

Extensive and demonstrated experience in the preparation of written reports.

Experience in maintenance of civil, parks or related discipline

MANAGEMENT SKILLS: Ability to liaise with staff at all levels including Councillors

Ability to work independently and meet pre-set timeframes

Ability to effectively prioritise work to achieve specific objectives within given timeframes.

Ability to work with and manage others and work in a team environment.

INTERPERSONAL SKILLS: Ability to demonstrate Integrity, Responsibility, Innovation and Respect in all aspects of the

position.

Ability to establish a rapport with customers and staff.

Excellent oral and written communication skills, particularly for the development of concise technical reports and the provision of advice to senior staff and /or drafting external correspondence.

QUALIFICATIONS AND EXPERIENCE: Post Secondary qualifications in any of the following fields:

Civil Engineering, Project Management or related discipline.

Tertiary or TAFE education in Business.

Frontline Management

Training in process improvement or related experience

Alternatively, a candidate without formal qualifications but who has substantial experience performing duties related to this position or have undergone suitable training may also apply.

Current Victorian Drivers Licence.

SPECIFIC HEALTH AND SAFETY REQUIREMENTS: A pre-employment medical examination may be required.

Participate, where required, in the reporting of health, safety and wellbeing issues.

Manual handling tasks involved.

Demanding deadlines.

Prolonged periods of in-activity i.e. sitting at the computer.

Regular keyboarding associated activities.

Long / short distance travel between sites as necessary.

Dealing with difficult clients and situations.

SPECIAL CONDITIONS: Employment is subject to the presentation of documentary evidence of the right to work in

Australia.

A National Police Records check will be required throughout your employment with Council.

Current Victorian Drivers Licence is essential where the need to drive a Council vehicle is required.

A pre-employment medical.

A task analysis assessment.

RISK MANAGEMENT, EQUAL OPPORTUNITY & CHARTER OF HUMAN RIGHTS: Observe policies and procedures to minimise injury and damage to assets and property.

Adhere to Council’s OH&S, equal opportunity and risk management policies, as well as act in accordance with the Charter of Human Rights.

Ensure behaviour in the workplace does not discriminate, bully or harass others.

Take reasonable care of self and others who may be affected by your actions.

OTHER RELEVANT INFORMATION: Employment may be subject to a three-month probationary period (please note that following

consultation, this period may be extended by up to a further three months).

Conditions of employment are as per your contract of employment.

The City of Greater Geelong is an Equal Opportunity Employer and has a no smoking in the workplace practise and is also committed to Occupational Health and Safety (OH&S) in the workplace and therefore all employees adherence to all OH&S Policies and Procedures is mandatory.

HOW TO APPLY

Applications for this position close at 5.00pm Friday 6 March 2015 and should be submitted through the on-line facility at www.geelongaustralia.com.au (for internal candidates, please refer to CityWeb).

Should you not have access to the on-line facility, applications may be directed to:

Recruitment Administration OfficerOrganisation Development DepartmentCity of Greater GeelongPO Box 104GEELONG VIC 3220

Phone: 5272 4273 For details on the recruitment process

Fax: 5272 4292

If you require further information regarding this position, please contact:David Goldie, Manager Environment and Waste Services on 5272 4140.

Privacy Statement

Making an application for this position requires that you consent to the collection, use, storage and destruction of personal information, including details of your referees. This information will assist us to select the best applicant for the vacant position.

At all times during the recruitment and selection process, personal data will be treated in a highly confidential manner.

Documents will only be available to members of the selection committee for the purposes of selecting the best person for the position.

All unsuccessful applicants’ documentation will be destroyed three months after the end of the recruitment process. Please do not send originals of documentation with your application, as they will be destroyed.

In addition the applicant understands that they may apply to Council for access and/or amendment of the information.

Successful applicant details become employment-related information and will be placed on the successful applicant’s Personal File. The City of Greater Geelong may release this personal information to third parties such as Vision Super Fund Pty Ltd., Victorian Workcover and Centrelink for employment related purposes.