gdar - kitchener utilities...gdar ebt standards document and as permitted in the gdar decision...
TRANSCRIPT
GDAR
Dale and Loraine
GDAR
• EBT Processing
• STR Validation
• Price Point Requests
• Change Consumer Location (CCL)
• Enrol
• Historical Consumption
EBT Processing
• Incoming and outgoing EBT transactions are batch processed once each business day
• Add one business day to STR lead time for processing
EBT Processing
• Vendor sends STR
Incoming STRs
• Sends STR out at end of business day
EBT
• We see STR the next business day
Internal Billing System
EBT Lead Times
Transaction Type Enrol Drop Transfer (Pool ID) Transfer (Price Point)
Minimum Lead Time
45 Days Prior to Effective Date
15 Days Prior to Effective Date
45 Days Prior to Effective Date
15 Days Prior to Effective Date
Method
EBT
EBT
EBT
EBT
STR Validation
• All STRs go through validation process as per GDAR EBT Standards document and as permitted in the GDAR Decision 4.3.3.6 If the gas distributor determines that any
information, in addition to the validation terms, necessary to implement the pending STR is inaccurate or incomplete, the gas distributor shall suspend processing the STR and shall notify the requesting party.
• Certain STRs require additional information than stipulated in the EBT Standards, due to our obligation under MFIPPA
Top 10 reasons for a rejected STR
10 – Duplicate request 9 – Current price point not valid 8 – Effective date not the first of the month 7 – Account number has too many digits 6 – GDAR timelines not followed 5 – Data in incorrect field on XML 4 – Complete service address not provided 3 – Customer name not same as on bill 2 – Lookup failed (name, street) 1 – Authorization paperwork not provided
Price Point Requests
Transaction Type Price Point Create Price Point Change
Minimum Lead Time 30 Days Prior to Effective Date
20 Days Prior to Effective Date
Request form can be found at vendors.kitchenerutilities.ca
Method
Request Form
Request Form
Price Point Create Requests
• Price Point Create Requests must respect the
required Service Transaction Lead Times for Enrol Requests and Transfer Requests
• It can take up to two weeks to have a Price Point created
Price Point Create Requests
New and Improved!!!
• Effective January 4, 2016, Price Point Create
Requests will no longer be submitted by form
• EBT STR following GDAR guidelines
GDAR EBT Lead Times - New
Transaction Type
Price Point Create 4 Days Prior to Effective Date STR via EBT
Price Point Change 3 Days Prior to Effective Date STR via EBT
Response Time Method
CCL – Change Consumer Location
• Not automatic when customer moves within Kitchener
• Must be requested by vendor prior to Competitive Services End Date of TOS
• Request must include pool id, price point, effective date, and signed authorization letter from customer
• Authorization letter must include the customer’s previous, and new, account number and service address
CCL Process
• Provides signed authorization letter
Customer
• Emails letter with request for a CCL
• Notifies customer of successful CCL
Vendor • Approves CCL
request via email
• Processes CCL and sends CCL via EBT
Kitchener Utilities
STR - Enrol
• Account number
• At least one of:
• Name validator
• Address Validator
EBT Standards
• Full customer name
• Full service address
• Authorization from customer
Additional Information
STR - Historical Consumption
• Account number
• At least one of:
• Name validator
• Address Validator
EBT Standards
• Full customer name
• Full Service Address
• Authorization from customer
Not Vendor of Record
• No additional information required
Vendor of Record
Historical Consumption
If account currently flowing,
receive STR day 1
validate and prepare
vendor receives by day 14
If account not currently flowing,
receive STR day 1
validate STR
upon receipt of authorization, prepare STR, send
vendor receives STR or reject within 14 days
Historical Consumption
If account currently flowing,
receive STR day 1
validate and prepare STR day 2, send day 2
vendor receives day 3
If account not currently flowing,
receive STR day 1
validate STR day 2
upon receipt of authorization, prepare STR, send
vendor receives STR or reject within 14 days
Changes due to billing system change
• Price point create and change process and timelines
• Historical consumption timelines
• EBT blackout
• STR blackout
• DP Invoice timelines
• DP Status reports timelines
• IRS timelines
• IRS payment process
EBT Blackout
• EBT Point will be unavailable from December 23rd until January 4, 2016
STR blackout
Type Effective Date Restriction
Enrol >= March 1, 2016 send after January 4, 2016
Transfer Pool >= March 1, 2016 send after January 4, 2016
Transfer Price Point >= February 1, 2016 send after January 4, 2016
Drop >= January 20, 2016 send after January 4, 2016
Price Point Create >= February 1, 2016 send after January 4, 2016
Price Point Change >= February 1, 2016 send after January 4, 2016
DP Invoice timelines & process
• Will now include ABC fees
• Will include any other charges or credits (balancing, etc.)
DP Status Report
• Currently, 10th business day
• Earlier, no exact timing yet
IRS timelines
• Current timeline, sent for receipt by vendor on or before 20th
• Earlier, likely sent business day 10-15
IRS payment process
• Payment due 22nd of month.
• Currently via wire transfer.
• Will be via EFT