gcs express 1-8-2010
TRANSCRIPT
challenge.
Odessa utilized the GCS accent
colors in a unique way and they
designed their area to be simple
and neat. It exudes warmth and
is an approachable space for new
applicants.
It should be noted many of our
other kiosk areas also looked
great and positive improvements
have been made to all these
spaces. We congratulate not only
Odessa but the rest of those
centers who participated in cre-
ating a great look to such an
important high traffic, public
space in our centers.
The kiosks are vital to our work-
force and we want to give the
best first impression possible to
potential new employees.
With the introduc-
tion of the new
GCS logo and
updated mission
statement, our
recruiters were
given a challenge.
Every site was
asked to update
their kiosk area
and make it over
with the new look of GCS in
mind.
If you recall, our recruiters had a
makeover challenge in the sum-
mer of 2009. Now, they are
improving on what they did be-
fore and including new elements.
All the centers that joined the
challenge did a great job. Most
incorporated the new logo on an
accent wall so potential appli-
cants can
see it
when
they walk
in. Many
furnished
new
desks and
chairs
for the
kiosk
areas.
Recruiters took photos and sub-
mitted them to George Simons
and Laura Jollay in Salisbury for
judging. It was a very difficult
decision as many of the kiosk
areas looked very professional
and organized.
After careful consideration, the
Odessa contact center was
named the winner of the
We recently added to
our Kudos section in the
Express by allowing folks
to submit their own *Ps.
If you recall, a *P is a
principle that we find
valuable and interesting and can
help give clarity to our daily re-
sponsibilities.
When you have
conference calls
or meetings, try
to come up
with a few *Ps
for reflection.
Submit your best *Ps to the GCS
Express and get stuck with your
very own *P sticker as a re-
minder of the principle you
contributed.
You can also continue to submit
kudos to the GCS Express as a
way to highlight someone for a
job well done!
Kiosk Makeover Challenge
Submit *P.. Get Stuck
L E T ’ S H E A R F R O M :
LA
WH
FL
OD
I N S I D E T H I S
I S S U E :
Expressed
Interest
2
Maine Makes
Resolutions
2
Puzzles & Pics 3
4
January
Anniversaries
5
Scott Nagle says
“Quit!”
5
You University 6
Volume 1, Issue 78 January 8, 2010
Odessa-winner of the Kiosk Makeover
Challenge
New *P sticker
P A G E 2
Expressed Interest - Greg Alcorn Although fast food is to be eaten in
moderation, most of us have dined at
McDonalds. Most of us have probably
been to more than one McDonalds in
our lives. There are over 31,000
McD’s in America. The food is al-
most always the same at every loca-
tion. The employees are trained the
same way, the bathrooms are cleaned
the same way and new menu items
are introduced the same way in all
31,000+ locations. McDonalds is the
model of consistency.
In some ways, we try to copy the
McDonalds model of “cookie cutter”
look and feel. We want to make sure
that when you come into GCS you
know what to expect – from Pittsfield
to Eastwood. Our centers have three
types of visitors we cater to year-in
and year-out.
Potential associates come
daily to apply, interview and
tour our facilities. Our new
kiosk design and color schemes
hopefully let them feel wel-
comed and comfortable.
Fellow associates from other
centers or locations come and
visit to start programs, intro-
duce new processes and work
together face-to-face. We have
dozens of visits between and
among centers every month
and we want our teammates to
feel welcomed and comfortable.
Clients and prospects are
our third type of visitor. We
have some of our major clients
who have visited almost every
center. They come for short
visits, audits, new programs,
celebrations and long, detailed
visits. And guess how we want
them to feel? Right, welcomed
and comfortable.
Our new and improved branding
represents the desire to spread a
consistent message about GCS. We
want visitors to see a consistent look
and feel the positive energy and
enthusiasm we generate.
Would you like fries with that Big
Mac?
these goals. If none of them
follow through, then all I want
is health and happiness for my
friends and family.”
Marilyn Perkins
My new years resolution is to
not drink as much
soda or eat as much
candy. I would also
like to improve my
selling skills at work
so I am at goal every-
day. I am also going to
start using the ab
lounger and eat
healthier.”
Lisa Weese says the center
itself has some goals in mind
for 2010 including reducing
turnover and increasing em-
ployee recognition programs.
In addition, center manager
Selena Fogg states:
“We want to increase our
hours per day to exceed 600.
We look forward to new work
in the center and continue to
build client relationships. We
will strive to be number one in
log-to-pay in 2010, as well as
increase our revenue-per-
hour. We look forward to
continued development in the
center to improve
production.
We also look
forward to new
opportunities to
enhance the lives
in our community
where we work
and live.”
Thank you for
sharing your reso-
lutions with us and here’s to a
happy and successful year to
Pittsfield and all of GCS!
Kristy Strouse
“Professionally, I am going to
consistently work hard
throughout the day despite
discouragments and other
attributes. Personally, I’m going
to take better care of myself
by exercising, taking vitamins,
eating healthier, etc. Also,
learn some new things, such as
another language.”
Kassy Wagner
“I want to quit smoking and
get back to the gym. In the
past year I have been going to
cosmetology school, so this
year I want to follow through
with it. My boyfriend and I
hope to look into buying our
own home, and if that’s not
possible, then at least get a
bigger place. As far as work
goes, I am thinking about taking
the next opportunity for agent
training class. I’m not sure
what 2010 will bring, but I
hope to achieve at least half of
G C S E X P R E S S
On Site - Maine Makes Resolutions
Marilyn Perkins
What’s your new year’s
resolution? Is it
something different and
unique?
Write in to the Express
and tell us about it!
Kassy Wagner
Kristy Strouse
Different location, same look and
feel-just like GCS!
http://alliedow.wordpress.com/2009/08/
Crossword
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EclipseCrossword.com
2. 2009 Heisman winner
4. Boat with two hulls
6. 10 years
8. Ages
10. Cloth scrap
12. Horse's gait
13. Mouth edges
16. Deserter
17. Paradise
19. Meditation
21. Tear apart
24. Drug
27. Fleets of warships
28. Of the seashore
29. Obstruct
30. Hiking path
31. Competitor
32. Award presented by Columbia University
1. On cloud ____
3. Determine for sure
5. A beginner or novice
6. Poorly lit
7. Farm measure
9. Deli offering
11. Winter illness
14. Permit
15. Seeing eye to eye
18. Yupik and inuit
20. Seize
22. Praise given for achievements
23. Gymnast's kin
25. Destroy completely
26. Math proportion
30. Ambush
ACROSS
DOWN
Ashley Barnett and Ryan Rener were the
birthday board winners in MH for January and
December, respectively. Each won $20!
Yuma employees are all smiles at the end-of-year party
P A G E 4
Puzzles & Pics
G C S E X P R E S S
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EclipseCrossword.com
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Change, secure, look, apply, educate, improve, pool, in-
form, advertise, skill, promote, display, first, job, kiosk,
challenge, persuade, interview, develop, train
SOLUTIONS
It’s a winter wonderland in Summersville, WV!
Laura Reyes is ready to cut cake at Yuma’s end of year party
Eat This, Not That
Sometimes, we reach into our freezer to find something for din-
ner. Although it sounds tempting, avoid Bertolli’s Chicken Alfredo
and Fettucine. It has 720 calories, 42g of fat, and 1,370 mg of
sodium.
Swap it out for a Smart Ones Spaghetti with Meat Sauce. It only
has 310 calories, 5g of fat and 580 mg of sodium. Pasta is better
without a stroke on the side.
- David Zinczenko
P A G E 5 V O L U M E 1 , I S S U E 7 8
Congratulations to the following
for celebrating anniversaries in the
month of December. A special
congratulations to all of those
celebrating eight years with GCS!
8 years
Nancy Crutcher
John Cundiff
Carol Houck
Jean Nutter
Wanda Perry
Grey Smith
Clara White
5 years
Linda Kinder
Ryan Fields
Beverly Wallace
Paula Walton
3 years
Tabitha Boggs
Luz Claros
Suzanne Coffey
Larry Hager
Michael Johnson
Mary Kuzma-Uraco
Justo Queccano
Ryan Rener
Richard Rinehart
Katiuska Soler
Claudia Vallejo
1 year
Norma Belcher
Rebecca Boyden
Larhonda Burnette
Leonard Carr
Khrystal Curtis
Tristi Debord
Muneca Fimbres
Yudith Gardea
Virginia Gibson
William Heller
Margarita Hout
Brenda Janney-Warrick
Catherine Montgomery
Rebecca Moorefield
Olga Morales
Kimberly Morgan
Jennifer Poulin
Matthew Wardwell
Nathan Whitt
Patty Williams
Shrilda Wyatt
Patricia Wyre
sort of a combination of the two. I would
wake up and go as long as I could without
nicotine and right when I thought I was going
to take a hostage, I slapped on a 14mg. patch.
It totally took the edge off and helped me to
be an active part in coping. Although it was
good for 24 hours, I would take it off at
bedtime and try to go each day a little longer
before I had to put the patch on to increase
my resistance to nicotine.
Rid the house of all cigarettes and ash-
trays: This had NEVER worked for me. I
automatically panicked when I didn’t have
cigarettes and felt I had to rush to the 7-11.
This time, I left ashtrays full and an open pack
of cigarettes on my shelf as a daily reminder.
Avoid people who smoke: I begged people
to smoke in my car. I needed to be around it
to conquer the psychological part, which in
the end, is even more powerful than the
physical aspect.
Avoid situations where smoking is com-
mon: This applies when driving, after meals,
or with morning coffee. You can’t let the
situation drive your fear of it.
You will feel better after you stop: Not
right away. Give it a couple months. It is
unreal what your body has to do to return to
It’s been four years since
Eastwood center manager
Scott Nagle kicked the
Marlboro habit. Quitting
smoking after 20 years is
not an easy task but Scott
offers his best and most
honest advice for those
with a new year’s ambition to kick the addic-
tion. He documents how you can do it with-
out following the typical advice.
You have to want to quit for yourself: In
my case, wrong. I liked smoking. One day I
saw my second hand smoke hanging in the air
in our small apartment as the sun’s rays tried
to pierce the cloud and it hung around my
wife’s face. It was THEN I knew I HAD to
quit. I liked her too much!
Your first time is the best chance you will
get: My Uncle, a navy guy and ex-chain
smoker told me over one of my visits back
home: “Scott, you will fail many times before
you are successful.” It was then I stopped
beating myself up for failing and felt better
about trying again to quit.
Your choices are cold turkey or nicotine
replacement: Cold turkey was not even an
option. I had tried the patch before, but was
expecting too much. I found the best was
the way it is supposed to work.
After a few weeks you will not have any
more cravings: Be on guard! You will con-
tinue to have strong occasional cravings well
past the one year mark. Believe me, there will
always be some stressful situation to come up
and the thought of giving in seems over-
whelming. Just remember, the first month is
the hardest and who wants to go through
that again?
Some other helpful things were:
learning the most intense cravings only last
five minutes. If you can get past the five
minute mark, you can usually go an hour
or two before the wave hits you again.
Breathing deep is a good aid to get you
through those five minutes. It does really
make a difference.
I went through a couple bags of Dum
Dum lollipops trying to help with the hand
to mouth fixation. For me, Dum Dums
were the ticket past that obstacle.
Remember, there are many ways to get to
the same goal. When some are closed to you,
be willing to go back and try again using a
different method.
Scott Nagle Says “Quit!”
January Anniversaries
Scott Nagle
Kick the habit…
just be realistic.
If you would like to
reach out to Scott for
more advice on your
non-smoking journey,
email him:
scott.nagle@gcsagents.
com.
Clear your mind.
Take ten minutes every
single day to pray, medi-
tate, or simply relax. Find
a calm spot in your house
or office and center your
train of thought. Also,
write down all of your
pending tasks. Your brain
will keep trying to remind
you of items if it thinks
you will forget them. Free
up your brain by letting
the notebook keep them for you!
Say “bye” to energy drains.
Television can be a killer of rest
and relaxation. How many hours a
week do you watch? If you can’t
keep a count, you should probably
wean yourself from the television.
Schedule time to watch your favor-
ite shows at the beginning of the
week and stick to it. Click off the
TV when finished.
Also, stop spending time with peo-
ple in your life who are energy
drainers. They might constantly
The Kiosk Makeover
Challenge was all about
updating and changing
for the better. Our
recruiters took some
new items and blended
they with what they
currently had to create
an updated space in
our centers.
You can do much the
same thing in your
personal life. You can simplify your eve-
ryday experience by doing just a few
things to keep stress and happiness in
balance.
De-clutter the home. If there is
something you haven’t touched in
two years, consider giving or even
throwing it away. Box up sentimen-
tal items and place them into stor-
age. Give away old clothing items
you haven’t worn in a while to
someone who could use them.
Keep the rooms you use most, tidy
and organized.
complain or be difficult to com-
municate with, but they ulti-
mately have an effect on you,
too. This way, you will have
less cluttered emotional dis-
tractions.
Slow down. Sounds simple.
Stop multitasking. Do one thing
at a time. Engage in activities
that force you to slow down,
like yoga, surfing, or reading a
book.
Take time out. We find
ourselves caught up in work,
school, family responsibilities,
etc. It’s important to take some
time each week to focus on
what is most important. Spend
quality time with your family,
go outside to enjoy nature, and
do something for yourself.
The more simplicity you can bring to
your life, the more successful you will
be day-to-day. Create space in your life
for the good things.
Kudos go to Chad Fletcher and Gwen Hensley from the management team
in Wheeling for the new monitoring form. It is great. Thank You!!!
Every day is a good day, just some are better than others.
-Selena Fogg
You University - De-clutter Your Life
Global Contact Services
118 B South Main St.
Salisbury, NC 28144
Phone: 704-647-9621
Fax: 704-647-9792
E-mail: [email protected]
The Right Call
*P
What is one thing you
wish you had more
time to do?
______________________
______________________
Now, how can you
make time for this?
______________________
______________________
______________________
What three things can
you simplify to make it
happen?
1)
2)
3)
Some information from: www.goodlifezen.com
Clean out the clutter
http://www.rightattitudes.com/index.php?
Kudos