gateway and dotp performance dashboard july 2003

1

e-Delivery Team

Government Gateway & DotP

Service Delivery Executive ReportJuly 2003

e-Delivery Team

Alan Mather

2

e-Delivery Team

Overview:⇒ Live Services⇒ Government Gateway Development⇒ DotP Development⇒ Service Implementation

Live Services:⇒ Gateway Availability of Environments⇒ Gateway Usage for Submissions and Active Enrolments⇒ DotP Availability of UKO and OeE⇒ DotP Usage for UKO, Keyword and Advanced

Gateway Development:⇒ 1.6.3 Review⇒ 1.6.4 / 1.6.5

DotP Development:⇒ Department of Health⇒ Online Government Store⇒ Future Development

Service Implementation:⇒ Projects Expected to Go Live in Next 6 Weeks⇒ Projects in Delivery⇒ Projects in Pipeline⇒ Projects Live to Date

Contents:

3

e-Delivery TeamLive Services - Overview

⇒ Six consecutive months of 100% Gateway availability (no unplanned outages) 12 month total now 99.99%

⇒ Growth at end of July: ⇒ Active Enrolments:

⇒ 9.89% increase month on month ⇒ 127.03% increase year on year

⇒ Submissions:⇒ 9.01% increase month on month ⇒ 762.12% increase year on year

⇒ Strategic Release Strategy & Schedule agreed with customers and issued as a baseline

⇒ Maintenance Release for customer DIS boxes planned to commence on the 4th August 2003

⇒ Five consecutive months of 100% availability for ukonline.gov.uk (no unplanned outages)

⇒ UKonline v 1.2 deployed into production on 22nd July 2003 and OeE v1.2 planned for production on 5th August 2003

4

e-Delivery Team

⇒ 1.6.3 was successfully released onto Production on 29th May 2003, requiring minimal downtime during deployment

⇒ Functional and Logistics Overview document for 1.6.4 / 1.6.5 has been agreed and baselined

⇒ Technical design for 1.6.4 has been completed on target

⇒ Initial development work for 1.6.5 has commenced on target, change requests being reviewed to include where possible within 1.6.5 scope

⇒ Significant progress has been made on Gateway automated testing, level of automated coverage is currently 76%

⇒ Development of communications plan commenced, next Gateway project board scheduled with departments for 27th August 2003

Government Gateway Development - Overview

5

e-Delivery Team

⇒ Department of Health successfully completed first round of user testing and on target for go live end November 2003

⇒ Online Government Store in define phase of DotP cycle

⇒ Enhanced pan-government search engine project underway

⇒ Phase II business requirements being worked up

⇒ Third party engagement model currently being worked up

⇒ Project to transition DotP to TrueNorth underway

⇒ Northern Ireland and ODPM in line as possible next departments for DotP

⇒ Engagement with small agencies i.e. JNCC, MHRA etc

DotP Development - Overview

6

e-Delivery TeamService Implementation - Overview

⇒ The Service Implementation Team has delivered 26 Gateway Work Packages comprising 18 district services as of 8th August 2003

⇒ 2 DotP services are also available (UK online.gov and the e-Envoy website) and a 3rd (online NI) is currently being defined

⇒ 7 Central Government Departments currently have a presence on Gateway and the ODPM will pilot a service in October

⇒ We expect 5 work packages to go live within the next 6 weeks – including the 1st Local Authority to make use of the Gateway (Sedgemoor)

⇒ During the second half of the financial year the SI team anticipates delivering up to 25 additional Gateway work packages for 6 OGDs and 2-3 Local Authorities

⇒ In addition, the team are negotiating with Northern Ireland (potentially 12 sites) and the Central Sponsor for Information Assurance about implementing their websites on DotP

7

e-Delivery TeamProduction Availability - Government Gateway

Current month:Unplanned: 100% = target Planned: 100% = target

Trends:

⇒ Availability 100% for month ⇒ Availability 99.99% for previous 12 months (August 2002 to July 2003) ⇒ Nil change Month on Month (June 2003 vs. July 2003) ⇒ 0.03% Year on Year (Jan 2002 to July 2002 vs. August 2002 to July 2003)

Note : Full year on year comparison unavailable as pre Jan 2002 availability figures not available.

# Description Impact Cause Resolution

1 n/a n/a n/a n/a

Target3 period moving trend (quarterly)

Unplanned

100.00 100.00 100.00 100.00

99.93

100.00

99.93

100.00 100.00 100.00 100.00 100.00 100.00

99.00

99.10

99.20

99.30

99.40

99.50

99.60

99.70

99.80

99.90

100.00

Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03

Date

Percen

tag

e A

vailab

ilit

y

% Available 3 per. Mov. Avg. (% Available)

Problem with Implementation of new digital certificate (30 mins)

ISA logs exceeded available space (30 mins)

NotePrior to current month detailed unplanned outage information available from historical reference or [email protected]

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e-Delivery TeamReference Availability – Government Gateway

Current month:Unplanned: 100% = target Planned: 100% = target

Trends:

⇒ Availability 100% for month⇒ Availability 99.94% for previous 12 months (August 2002 to July 2003)⇒ 0% change Month on Month (June 2003 vs. July 2003) Note : Year on year comparison unavailable as pre Aug 2002 availability figures not available.


1 n/a n/a n/a n/a


Unplanned

100.00 100.00 100.00 100.00 100.00 100.00

99.18

100.00 100.00 100.00 100.00 100.00

99.00

99.10

99.20

99.30

99.40

99.50

99.60

99.70

99.80

99.90

100.00

Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03

Date

Percen

tag

e A

vailab

ilit

y


Deployment of payments engine overran scheduled window (3330 mins)


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e-Delivery TeamISV Availability - Government Gateway

Current month:Unplanned: 99.94% - 0.06% target (see table for detail)Planned: 99.96% - 0.04% target (see table for detail)

Trends: ⇒ Availability 99.94% for month ⇒ Availability 97.75% for previous 12 months (August 2002 to July 2003) ⇒ 3.88% Month on Month (June 2003 vs. July 2003) Note : Year on year comparison unavailable as pre Aug 2002 availability figures not available.


1 Unplanned – Reboot to clear constant polling 25 minutes downtime Out of memory More memory

2 Planned – Memory upgrade by Sema 20 minutes downtime n/a n/a


Unplanned

100.00 100.00 100.00 100.00 100.00 100.00

97.58

79.51

100.00 100.00

96.06

99.94

75.00

80.00

85.00

90.00

95.00

100.00

Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03

Date

Percen

tag

e A

vailab

ility


Reboot to clear server out of resources (3555 mins)Constant polling – server busy (3560 mins)Constant polling – server busy (2030 mins)

Server crash (1494 mins)Constantly ‘ polling’ requiring reboot to clear (210 mins)

Issue with cage relocation (165 mins)Reboot to clear server out of resources (810 mins)

Constantly ‘ polling’ requiring reboot to clear (20 mins) More memory added.


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e-Delivery Team Usage – Submissions - Government Gateway

Current month:Observations:⇒ Majority of SA increases due to early return of self calculationassessment forms for 2002/3 and advertising campaign.⇒ NTC subscription falling off due to 7th July 03 deadline

Trends:

⇒ 9.01% cumulative to June 2003 vs. cumulative to July 2003 ⇒ 762.12% cumulative to July 2002 vs. cumulative July 2003

Note:Detailed breakdown by service is available in the customer monthly reports (available from [email protected])

Service Jul-03Total Cumulative

SubmissionsSA 44398 631616NTC 66979 725024PAYE 2665 44255CT 62 264DEFRA 0 4680DTI 62 715DWP 3073 19373HMCE 813 3318Total 118052 1429245

13 month cumulative

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


SA NTC PAYE CT DEFRA DTI DWP HMCE

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e-Delivery TeamUsage – Active Enrolments - Government Gateway

Trends:

⇒ 9.89% cumulative to June 2003 vs. cumulative to July 2003⇒ 127.03% cumulative to July 2002 vs. cumulative to July 2003

Current month:Observations:⇒ Data does not include the initial enrolment and subsequent de-enrolmentin July 03 of 3,281,425 inactive accounts within IR SA. These accounts were never used and it was considered reasonable by IR to de-enroll them.

Note:Detailed breakdown by service is available in the customer monthly reports (available from [email protected])

0

500000

1000000

1500000

2000000

2500000


Date

Vo

lum

e

IR PAYE IR SA IR CT IR NTC DWP CB HMCE EVR HMCE NES HMCE DDES

HMCE RO HMCE TO DEFRA DTI LRNI LWD DARD

Department Jul-03Total cumulative

active enrolmentsIR PAYE 1670 36207IR SA 152980 1694509IR CT 21324 212362

IR NTC 57 6215DWP CB 152 657

HMCE EVR 32 4841HMCE NES 24 925

HMCE DDES 58 467HMCE RO 66 252HMCE TO 0 51DEFRA 1 2443

DTI 11 193LRNI LWD 14 657

DARD 0 36Total 176389 1959815

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e-Delivery TeamUKonline.gov.uk Availability - DotP

Current month:Unplanned: 100% = target (see table for detail)Planned: 99.91% - 0.09% target

Trends:

⇒ Availability 100% for month⇒ Availability 99.91% for previous 12 months (August 2002 to July 2003)⇒ 0% change Month on Month (June 2003 vs. July 2003) ⇒ 0.19% Year on Year (Jan 2002 to July 2002 vs. August 2002 to July 2003)

UKonline implemented on DotP in April 2003Note : Full year on year comparison unavailable as pre Jan 2002 availability figures not available.


1 Planned – Deployment of UKO v1.2 40 minutes downtime n/a n/a


Unplanned

100.00 100.00 100.00 100.00 99.98

99.79

99.39

99.79

100.00 100.00 100.00 100.00 100.00

98.00

98.20

98.40

98.60

98.80

99.00

99.20

99.40

99.60

99.80

100.00


Date

Percen

tag

e A

vailab

ilit

y


UKO unreachable due to internal Loudcloud DNS issue (95 mins) Data Centre outage (273 mins)

Vignette Data base corruption (60 mins)Power Spike (25 mins)

Search Engine pointing to Staging environment (7 mins)

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e-Delivery TeamOeE Availability - DotP

Current month:Unplanned: 98.49% - 1.51% target (see table for detail)Planned: 99.69% - 0.31% target

Trends:

⇒ Availability 98.49% for month⇒ Availability 99.23% for previous 2 months (June 2003 to July 2003) ⇒ 1.51% Month on Month (June 2003 vs. July 2003)

Note : Year on year comparison unavailable as OeE went live on DotP platform on 24th June 2003


1 Unplanned - OeE URL inaccessible due to DNS issue at Eduserv 676 minutes downtime Human error Process and validation improved

2 Planned –New navigation page added 30 minutes downtime n/a n/a

3 Planned – Deployment of OeE v1.1 110 minutes downtime n/a n/a

Unplanned

100.00

98.49

98.00

98.20

98.40

98.60

98.80

99.00

99.20

99.40

99.60

99.80

100.00

Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04

Date

Pe

rce

nta

ge

Ava

ila

bilit

y


OeE site went live on DotP on 24th June 2003

Decrease in availability due to DNS issue at Eduserv (676 mins).

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e-Delivery Team

Ukonline.gov.uk – Usage - DotP

Current month:Observations⇒ July shows the highest usage by *unique users over the last 13 months coinciding with the “Getting Started” campaign

* Unique Users are the number of users that have accessed the site. Each different cookie identifier or IP address is counted only once.

Trends:

Unique Users 3.10% Month on Month (June 2003 vs. July 2003) Unique Users 62.13% Year on Year (July 2002 vs. July 2003) Visits 7.21% Month on Month (June 2003 vs. July 2003) Visits 8.34% Year on Year (July 2002 vs. July 2003) Page Views 7.49% Month on Month (June 2003 vs. July 2003)Page Views 4.28% Year on Year (July 2002 vs. July 2003)

DateUnique Users Visits Page Views

Visits / User

Page Views / Vist

Jul-02 334,958 817,474 3,241,525 2.44 3.97Aug-02 321,775 804,050 3,551,008 2.5 4.42Sep-02 372,764 872,819 4,031,130 2.34 4.62Oct-02 443,949 674,564 4,144,191 1.52 6.14Nov-02 522,872 771,735 3,532,698 1.48 4.58Dec-02 317,717 574,206 2,118,010 1.81 3.69Jan-03 440,908 810,582 2,672,299 1.84 3.3Feb-03 345,784 626,435 2,165,502 1.81 3.46Mar-03 390,022 710,818 2,466,910 1.82 3.47Apr-03 311,182 555,955 2,569,486 1.79 4.62May-03 404,690 640,129 3,067,944 1.58 4.79Jun-03 526,782 698,900 2,886,712 1.33 4.13Jul-03 543,081 749,263 3,102,853 1.38 4.14

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

900,000

1,000,000

Jul-

02

Aug

-02

Sep

-02

Oct

-02

Nov

-02

Dec

-02

Jan-

03

Feb-

03

Mar

-03

Apr

-03

May

-03

Jun-

03

Jul-

03

Month

Vo

lum

e

Unique Users Visits Linear (Visits) Linear (Unique Users)

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e-Delivery TeamKeyword Search – Usage - DotP

Trends:

Total occurrences 1.53% Month on Month (June 2003 vs. July 2003)Total occurrences 37.31% Year on Year (July 2002 vs. July 2003) Unique Users 1.16% Month on Month (June 2003 vs. July 2003)Unique Users 62.22% Year on Year (July 2002 vs. July 2003)Visits 1.07% Month on Month (June 2003 vs. July 2003)Visits 25.14% Year on Year (July 2002 vs. July 2003)

DateTotal

OccurencesUnique Users Visits

Jul-02 189,223 56,119 85,825Aug-02 218,005 69,033 105,204Sep-02 166,524 53,634 80,543Oct-02 272,649 118,535 136,095Nov-02 118,326 60,132 66,368Dec-02 121,756 61,193 75,141Jan-03 248,538 90,579 144,083Feb-03 208,360 78,503 119,717Mar-03 254,482 87,075 134,083Apr-03 165,891 65,972 97,150May-03 76,929 28,188 30,975Jun-03 263,871 92,104 106,266Jul-03 259,828 91,037 107,404

Keyword Search

0

50,000

100,000

150,000

200,000

250,000

300,000

Jul-

02

Aug

-02

Sep

-02

Oct

-02

Nov

-02

Dec

-02

Jan-0

3

Feb-

03

Mar

-03

Apr

-03

May

-03

Jun-

03

Jul-

03

Month

Vo

lum

e

Total Occurences Unique Users Linear (Unique Users) Linear (Total Occurences)

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e-Delivery TeamAdvanced Search – Usage - DotP

Current month:Observations:⇒There continues to be an upward trend for total occurrences and unique users.⇒Total occurrences increase in April 2003 due to high level of testing for launch.

Trends:

Total occurrences 7.17% Month on Month (June 2003 vs. July 2003)Total occurrences 32.30% Year on Year (July 2002 vs. July 2003)Unique Users 6.86% Month on Month (June 2003 vs. July 2003)Unique Users 53.47% Year on Year (July 2002 vs. July 2003)Visits 8.61% Month on Month (June 2003 vs. July 2003)Visits 22.34% Year on Year (July 2002 vs. July 2003)

DateTotal

OccurencesUnique Users Visits

Jul-02 10,055 5,725 7,898Aug-02 10,085 6,266 8,554Sep-02 10,524 5,092 6,717Oct-02 14,680 10,519 12,312Nov-02 6,224 4,859 5,385Dec-02 6,250 4,357 5,264Jan-03 11,697 7,496 10,063Feb-03 9,658 6,199 8,226Mar-03 10,906 6,931 9,376Apr-03 36,220 6,087 7,956May-03 12,667 7,093 8,866Jun-03 12,412 8,222 8,896Jul-03 13,302 8,786 9,662

Advanced Search

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

Jul-

02

Aug-0

2

Sep

-02

Oct

-02

Nov

-02

Dec

-02

Jan-0

3

Feb-0

3

Mar

-03

Apr-

03

May

-03

Jun-0

3

Jul-

03

Month

Volu

me

Total Occurences Unique Users Linear (Unique Users) Linear (Total Occurences)

17

e-Delivery TeamDotP Usage

Top Ten Keywords searched for July 2003

Category Analysis for UKonline for July 2003

Browser Analysis for UKonline for July 2003

O/S System Analysis for UKonline for July 2003

Rank KeywordUnique Users Visits Page Views Visits Per User

Page Views Per Visit

1 jobs 3,668 4,021 8,599 1.1 2.12 Inland

Revenue935 975 1,450 1 1.5

3 dvla 894 921 1,315 1 1.44 Employment 881 917 1,285 1 1.4

5 Census 861 911 1,543 1.1 1.76 Health 844 879 1,214 1 1.47 Immigration 828 865 1,156 1 1.38 Education 685 709 1,074 1 1.5

9 Home Office 620 658 801 1.1 1.2

10 passport 544 570 630 1.1 1.1

Category Unique Users VisitsPage Views

Visits per User

Page Views per Visit

About Us 1,721 2,022 2,450 1.17 1.2CitizenSpace 15,257 18,823 80,136 1.23 4.3Copyright 597 736 792 1.23 1.1Do It Online 18,466 20,111 25,072 1.09 1.2Help Pages 1,487 1,834 3,391 1.23 1.8Home Page 286,953 391,295 635,775 1.36 1.6Login 139 269 541 1.94 2News Room 24,141 31,277 127,412 1.3 4.1Quick Find 200,641 265,069 835,591 1.32 3.2Registration 919 1,266 2,198 1.38 1.7Site Map 2,838 3,156 3,718 1.11 1.2

What's New On UKOnline

443 543 602 1.23 1.1

Your Life 35,063 40,954 162,201 1.17 4

Unknown/Other

Netscape Navigator

MS Internet Explorer

AOL Browser

O/S Unique Users% Total Users Visits Page Views

Page Views per Visit

MS Windows 527,520 97.12% 709,135 2,337,680 3.3Macintosh 7,907 1.46% 9,527 30,545 3.21Unknown 5,959 1.10% 28,284 727,183 25.71Linux 1,190 0.22% 1,372 4,259 3.1Unix 513 0.09% 810 2,421 2.99Mobile Phones/PDA's 103 0.01 135 765 4.69

18

e-Delivery Team

Development and Testing:⇒ 150,000 lines of code added or amended (40% of total code base)

⇒ Transaction Engine re-written

⇒ 72% tests automated

⇒ 615 man days to develop 5025 automated tests

⇒ £0.5 million investment to run £9 million of tests

Implementation:⇒ 366,000 lines of code deployed across 22 servers

⇒ 39 minutes of downtime required to complete technical deployment

⇒ 14 hour end-to-end deployment

Government Gateway – 1.6.3 Overview

19

e-Delivery TeamGovernment Gateway – 1.6.4 / 1.6.5

Project Initiation:⇒ Project Initiation (Feature Set Zero) was successfully exited

⇒ Terms Of Reference has been agreed with the Supplier

⇒ Project Plan for Supplier delivery has been produced

⇒ eDT delivery schedule is being drafted

⇒ All key project processes are in place

Customer Interaction:⇒ Customer 1.6 PIR report has been issued

⇒ Project Board attendance and format being reviewed with Departments, next meeting scheduled for 27th August

⇒ Communications plan has been drafted for discussion with Departments

⇒ Terms of Reference being drafted for discussion with Departments

⇒ Functional & Logistics Overview and Functional Specifications have been issued

20

e-Delivery Team

Government Gateway – 1.6.4 / 1.6.5

Scope:⇒ The Functional and Logistics Overview has been reviewed and issued at Baseline

⇒ The Functional Specifications have been reviewed, updated and issued at Working Baseline to allow design to commence against them and following completion of Design are being issued as Baseline Candidate

⇒ Further potential changes have been identified from Customers and other sources and these are being investigated for inclusion in 1.6.5 under the normal change control process

⇒ Meeting has been held internally to discuss potential MIS requirements for 1.6.5

⇒ A documentation plan has been drafted for Departments

⇒ Agreed approach for Supportability & Knowledge Transfer to Live Services (Sema)

1.6.4 Functional Specs - Baseline

1.6.4 Coding Complete

1.6.4 Development Testing Complete

1.6.4 eDT Test Complete

1.6.5 Functional Specs – Working Baseline

1.6.5 Functional Specs - Baseline

1.6.5 Tech Design Complete

1.6.5 Coding Complete

1.6.5 CIT Test Complete

1.6.5 eDT Test

1.6.4/5 Stakeholder Testing (Depts)

Mar

04

Jul

03

Jan

04

Nov

03

Sep

0301/08

03/09

01/10

15/10

26/09

31/10

29/10

05/12

16/01

30/01

13/02

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e-Delivery TeamGovernment Gateway – 1.6.4 / 1.6.5

Development:⇒ Initial contact has been made with the eDT security officers and a meeting to discuss

accreditation requirements held. An assessment of the security implications of the new requirements is being produced by the eDT Security Officers

⇒ Technical Design for 1.6.4 completed on target with the production of the Working Baseline technical design specifications

⇒ Architectural Review of Technical Design phase has taken place

⇒ Technical Design documentation is now based on UML

Test:⇒ Test Strategy has been issued

⇒ Capture of 1.6.4 requirements in the Test Director database, architecture of the test framework and production of the test scenarios has commenced

⇒ Test continue to make progress increasing the level of coverage of test automation, currently at 76%

⇒ Reduced automation run-time from 17 to 5 hours

22

e-Delivery Team

Initial 11 week Testing Period now successfully complete

⇒ Combination of manual testing and automated test scripts to achieve complete site coverage across the Information Architecture of 1700 pages

⇒ On target to fix all P1 and P2 bugs by end September 2003

DotP – Department of Health

0

200

400

600

800

1000

1200

1400

1600

1800

Found Fixed Outstanding

No

of B

ugs

P1 P2 P3 P4 n/a

23

e-Delivery TeamDotP – Department of Health

Migration:⇒ Migration project on track for a go-live end November 2003

⇒ c. 20,000 pages will be migrated⇒ c. 10,000 digital assets will be migrated

⇒ Successful use of 4 third party companies to provide the correct balance between

automated and manual processes for the migration of content

Upload Non-Lotus Notes Content

Sep03

Oct03

Nov 03

Aug03

Upload COIN/POINT (Lotus Notes Content)

Edit Nav Pages (Lotus Notes Content)

Upload Digital Assets

Edit Nav Pages (Non-Lotus Notes Content

Define IA Changes

Upload Post-April Content

QA POISE QA COIN & POINT

Implement IA Changes

Create URL Mapping Spreadsheet for Post-April Content

QA Post-April Content

UT2 (2wk)

Dec 03

UAT (4wk) Cut Over

QA Non-Lotus Notes Content

30/11

24

e-Delivery TeamDotP – Online Government Store

Overview:⇒ 3 Franchises in place producing content for the Store:

⇒ Disabilities⇒ Motoring⇒ Families & Parents

⇒ DotP environment will be available for content entry by December 2003

⇒ Commenced work on Content Entry Environment and Design Engagement Pack ⇒ Top 10 list of requirements under review

⇒ Weekly milestones with franchise project managers being agreed to finalise Information Architecture

Design

Sep03

Oct03

Nov 03

Aug03

Dec 03

Jan 04

Feb 04

Construction & Stabilisation

Editor Testing/

Nav. PagesUsability Testing

(Citizens) & Required IA Rebuild

19/12

25

e-Delivery TeamDotP – Further Development

Overview:⇒ DotP Development Roadmap being created

⇒ Consultations, Notifications and Multipage Content Types being progressed to technical design options

⇒ Sapient presenting detailed proposals for Market Readiness and Third Party Readiness by mid August 2003.

⇒ Automated test packs being created for DH, UKO, OeE

26

e-Delivery TeamDotP – Further Development

DotP Infrastructure Integrity Testing (ITNet)

Sep03

Oct03

Nov 03

Dec03

Verity

Search

Aug03

DotP

Phase II

Testing

OGS

Jan04

Feb04

Mar04

TrueNorth Transition

Build Release II

DH Performance Testing

5/8 9/9

Agree Phase I of ReleaseII

Indexing

DH/OeE/UKO/OGS

Dev Stabili-sation

UT/UAT

Refine Algorithms & Bug Fixing

Cut Over

UKO Auto Test Pack

DH Auto Test Pack

OeE Auto Test Pack

OeE 1.2

UKO / OeE 1.3

DesignConstruction & Stabilisation

16/12

21/9 UKO 1.4

7/9 OeE 1.4

Editor Testing/Nav

19/12

Agree Market Readiness

Agree Product Readiness

DotP Infrastructure Design (ITNet)DotP Infrastructure Build

(ITNet)

Plan/TechDesign Document/TOR

DotP Cust Test (ITNet)

ITHC

Usability Testing (Citizens) & Required IA Rebuild

Baseline code

Tru

eN

orth

Cu

tover

INFR

AS

TR

UC

TU

RE F

RE

EZ

E

CO

DE F

REE

ZE

NE

W IN

STA

NC

E F

REEZ

E

Fre

eze

Do

tP T

ran

sition

Pla

n

Agree Additional Functionality

27

e-Delivery TeamProjects Expected to Go Live in Next 6 Weeks

11 Aug4 Aug 18 Aug 25 Aug 1 Sep

WP355 01/09Quarterly Employment Scheme (DETI NI)

WP211 16/09Sedgemoor District Council

WP290EC Sales Lists Declaration (HMCE)

WP261 01/09Plant Variety and Seeds (DEFRA)

Self Assessment DATs(IR) On Target At Risk

8 Sep 15 Sep

Soft Launch

18/08

WP232+ 20/08

16/02

Live Date

Projects at risk:⇒ Sedgemoor Local Authority Pilot:

eDT deployed Sedgemoor to the Reference environment, but the authority have been unable to connect due to network issues which have yet to be fully understood. This has pushed back the timescale for Reference testing, but does not yet impact the go-live date of September.

⇒ Plant Variety and Seeds:Training for helpdesk application now rescheduled for 8 August. Development finalised now and planning for entry into staging for next week. DIS server moved to Niab for staging environment.

28

e-Delivery TeamProjects in Delivery Stage as of 8th August 03

Projects Going Live During August:WP 289 – eBTI (HMCE) – 4 Aug 03

Enables traders to request a ruling (a BTI, or ‘Binding Tariff Information’) from Customs on the correct Tariff classification for the goods they plan to import or export. This determines applicable duty rates, licence requirements etc.

WP232+ - Self Assessment DATS (IR) – 20 Aug 03 (Planned)Revisions to the existing SA service to enable the use of DAT's. This project has been broken into three phases. (A) amendments to existing service to accommodate DAT's (B) de-enrolment of estimates 3 million 'non-active' users (C) distribution of DAT's.

Projects at Risk:WP211 – Sedgemoor District Council (Go Live 16 Sep 03)

Initial pilot to explore connectivity of Local Authorities to the Government Gateway. Establishes first non-GSI department connection. Initial pilot delivers a 'View Council Tax' service, allowing citizens to view their Council Tax account on-line. This utilises A&A and Secure Mail only, to deliver a level 1 ID and password Gateway service.

WP266 – DWP Carers’ Allowance (Go Live Nov 03)ICA is a benefit paid to the carers of severely disabled people. Current claim process is paper based with a signed form required. The Gateway service will provide an additional channel and follow the Child benefit model with both level 0 and level 1 /secure mail transactions, and supporting new claims and changes of circumstances.

WP 261 – DEFRA Plant Variety and Seeds (Go Live 1 Sep 03)Intelligent data gathering to reduce the manual process of data entry for 20-30,000 forms completed. The majority of transactions for PBR, NL and Seed certification to be conducted electronically via the internet. Integrate payment engine into the interface. Hub and Spoke routing of documents DIS to DIS.

New Projects:WP 546 – 3rd Party Job Bank

This service will enable employers to advertise vacancies on the Internet via the Jobcentre plus labour market system. It will complement the Employers Direct Online system (WP 287), by targeting a different employer client group (e.g. recruitment agencies).

WP 478 – Rural Payments Agency RITAThe RPA is being 'e-enabled' so that all systems currently used by customers (e.g. farmers) can be made available online.

WP526 – PAYE New Form (IR)This form is a declaration from an employer stating that they have been unable to operate a PVE notice for an employee and the reason why.

Jan 03

May 03

Mar 03

Jul 03

Jan 04

Sep 03

Nov 03

May04

Mar04

Jul 04

As at: Aug 2003

01/04

01/04

On Target

At Risk

Off Target

Prelim Work Only

Go Live

Unconfirmed Date

Completed

Quarterly Employment Scheme (DETI NI)

WP355

WP211 16/09Sedgemoor Local Authority Pilot

Phoenix Endangered Birds (DEFRA)

WP277

01/09

HMCE European Sales WP 290

WP266Carer’s Allowance (DWP) Nov

Employer Direct On-line (DWP) WP 287 30/10

WP234Pension Forecasts (DWP) Jun 04

HMCE Binding TariffWP289 04/08

WP284Census of NI Companies (DETI)

Vehicle Licencing (NI)(Bus & Truck) Phase 2

WP283

Driver Vehicle Licencing (NI) Phase 1(Cars)

WP345

WP 279RITA (Rural Payments Agency) 01/02

WP 5463rd Party Job Bank 07/03

WP 276E-Plant Health (DEFRA) 01/10

WP 261Plant Variety & Seeds (DEFRA) 01/09

WP321Property Certificate System (NI) Nov

WP 291Licenced Veterinary Inspectors 01/12

WP 429Annual Business Inquiry (NI) 01/12

01/02

01/10

22/09

WP 524SA Online for Trusts (IR) 27/11

WP 525SA On-Line for Partnerships (IR) 27/11

WP 537 – Initial EngagementMandatory Electronic Filing (IR) ?

IP 38Modernising Stamp Duty (IR) 01/12

WP 232+ SA DATs (IR) 20/08

Soft Launch 18/8

GASP3 (ODPM) WP 313 16/02 Pilot Launch 08/10

Live

On Hold

Shepway DC: e-Payments IP 10 01/12

PAYE New Form (IR) WP 526 27/11

Jan 03

May 03

Mar 03

Jul 03

Jan 04

Sep 03

Nov 03

May04

Mar04

Jul 04

As at: Aug 2003

01/04

01/04

On Target

At Risk

Off Target

Prelim Work Only

Go Live

Unconfirmed Date

Completed

Quarterly Employment Scheme (DETI NI)

WP355

WP211 16/09Sedgemoor Local Authority Pilot

Phoenix Endangered Birds (DEFRA)

WP277

01/09

HMCE European Sales WP 290

WP266Carer’s Allowance (DWP) Nov

Employer Direct On-line (DWP) WP 287 30/10

WP234Pension Forecasts (DWP) Jun 04

HMCE Binding TariffWP289 04/08

WP284Census of NI Companies (DETI)

Vehicle Licencing (NI)(Bus & Truck) Phase 2

WP283

Driver Vehicle Licencing (NI) Phase 1(Cars)

WP345

WP 279RITA (Rural Payments Agency) 01/02

WP 5463rd Party Job Bank 07/03

WP 276E-Plant Health (DEFRA) 01/10

WP 261Plant Variety & Seeds (DEFRA) 01/09

WP321Property Certificate System (NI) Nov

WP 291Licenced Veterinary Inspectors 01/12

WP 429Annual Business Inquiry (NI) 01/12

01/02

01/10

22/09

WP 524SA Online for Trusts (IR) 27/11

WP 525SA On-Line for Partnerships (IR) 27/11

WP 537 – Initial EngagementMandatory Electronic Filing (IR) ?


WP 232+ SA DATs (IR) 20/08

Soft Launch 18/8


Live


Live

On Hold

Shepway DC: e-Payments IP 10 01/12

PAYE New Form (IR) WP 526 27/11

29

e-Delivery TeamProjects in Pipeline as of 8th August 03

Projects Due to Move to Delivery During September:IP 23 – e-VAT (HMCE)

Release 1 of a multi-year programme to bring all HMCE tax and excise regimes to web users. The initial phase will support VAT Registration (variations, declarations and direct debit payments), intermediaries and information services.

IP 63 – General Registry Office (Northern Ireland)Project to enables the electronic registration of Births and Deaths in Northern Ireland. Currently engaging with the department to determine what stage their IT infrastructure has reached and its readiness to link to the Gateway.

IP 38 – Modernising Stamp Duty (IR)Following legislative changes, the introduction of an electronic self-assessment system for payment of stamp duty on commercial property transactions. This will see stamp duty charged on transactions as opposed to documents , increasing the move towards e-business. Whilst the collection of stamp monies for e-conveyances will move to the Land Registries from 2006.

New Projects Added to the Pipeline:WP 557 – Working Age Benefits (DWP)

Combined DWP e-service for claiming 3 benefits - Jobseekers Allowance (JSA), Income Support (IS), Incapacity Benefit (IB).

IP 68 – Strangford Ferry Service (NI)Utilisation of payments engine to allow customers to buy tickets for the Portaferry-to-Strangford ferry service provided by the local authority.

IP 74 – Central Sponsor for Information Assurance (DotP)CSIA need a web presence and are considering using the DotP platform. At present it is too early to clearly define the Information Architecture necessary for a DotP implementation.

Jan 03

May 03

Mar 03

Jul 03

Jan 04

Sep 03

Nov 03

May04

Mar04

Jul 04

As at: 7 Aug 200301/04

WP Number Not Yet Assigned

On Hold

Dot P Projects

Anticipated Go Live Date

WP201 – Annual Scheme 01/12Sheep Annual Premium Scheme (SEERAD)

Compensation Recovery Service (DWP)

WP355 01/03

Appeals Tracking (DWP) WP 265 01/10

IP 63General Registry Office (NI) 01/12

WP 557Working Age Benefits (DWP) 01/04

IP 66Football Banning Orders (NCIS/LCD)

?

IP 65eIACs (DARD NI) 01/04

Suckler Cow Premium Scheme (SEERAD)

WP202 – Annual Scheme 01/07

WP262Taunton Deane, View Council Tax

?

Registration of Companies (DETI NI) WP 290 01/10

IP 64Birth and Deaths of Animals (DARD NI)

?

IP 67Work Permit Applications (Home Office IND) 01/04

IP 68Strangford Ferry (NI) ?

WP’s in Pipeline

Arable Aid Application (SEERAD)


WP279Census and IACS (DEFRA) 01/12

Claims for Retirement Pension (DWP)

IP 36 01/04

IP 23 E-VAT (HMCE) 25/11

IP 47 Plant Variety and Seeds 2: Payments Engine (DEFRA) 01/02


Dot PCentral Sponsor for Information Assurance Website ?

IP 9Islington Borough Council ?

WP 264Child Support Maintenance (DWP) ?

Jan 03

May 03

Mar 03

Jul 03

Jan 04

Sep 03

Nov 03

May04

Mar04

Jul 04

As at: 7 Aug 200301/04

WP Number Not Yet Assigned

On Hold

Dot P Projects

Anticipated Go Live Date



Compensation Recovery Service (DWP)

WP355 01/03Compensation Recovery Service (DWP)

WP355 01/03

Appeals Tracking (DWP) WP 265 01/10Appeals Tracking (DWP) WP 265 01/10

IP 63General Registry Office (NI) 01/12IP 63General Registry Office (NI) 01/12

WP 557Working Age Benefits (DWP) 01/04WP 557Working Age Benefits (DWP) 01/04

IP 66Football Banning Orders (NCIS/LCD)

?IP 66Football Banning Orders (NCIS/LCD)

?

IP 65eIACs (DARD NI) 01/04IP 65eIACs (DARD NI) 01/04

Suckler Cow Premium Scheme (SEERAD)

WP202 – Annual Scheme 01/07Suckler Cow Premium Scheme (SEERAD)


WP262Taunton Deane, View Council Tax

?WP262Taunton Deane, View Council Tax

?

Registration of Companies (DETI NI) WP 290 01/10Registration of Companies (DETI NI) WP 290 01/10

IP 64Birth and Deaths of Animals (DARD NI)

?IP 64Birth and Deaths of Animals (DARD NI)

?

IP 67Work Permit Applications (Home Office IND) 01/04IP 67Work Permit Applications (Home Office IND) 01/04

IP 68Strangford Ferry (NI) ?IP 68Strangford Ferry (NI) ?

WP’s in Pipeline

Arable Aid Application (SEERAD)

WP203 – Annual Scheme 01/04Arable Aid Application (SEERAD)


WP279Census and IACS (DEFRA) 01/12WP279Census and IACS (DEFRA) 01/12

Claims for Retirement Pension (DWP)

IP 36 01/04Claims for Retirement Pension (DWP)

IP 36 01/04

IP 23 E-VAT (HMCE) 25/11IP 23 E-VAT (HMCE) 25/11

IP 47 Plant Variety and Seeds 2: Payments Engine (DEFRA) 01/02IP 47 Plant Variety and Seeds 2: Payments Engine (DEFRA) 01/02

IP 38Modernising Stamp Duty (IR) 01/12IP 38Modernising Stamp Duty (IR) 01/12

Dot PCentral Sponsor for Information Assurance Website ?Dot PCentral Sponsor for Information Assurance Website ?

IP 9Islington Borough Council ?IP 9Islington Borough Council ?

WP 264Child Support Maintenance (DWP) ?WP 264Child Support Maintenance (DWP) ?

30

e-Delivery Team

Projects Live on Gateway or DotP as of 8th August 03

Jun 02

Feb 02

Apr 02

Aug 02

Feb 03

Oct 02

Dec 02

Jun 03

Apr 03

Aug 03

Oct 03

Dec 03

HM

CE

Electronic VAT Returns

Dec01

WP 33 03/12

Duty Deferment

New Export System

WP23 21/11

WP 27 14/10

Rebated Oils WP 280 18/12

Tied Oils WP 282 18/12

eBTI WP 289 04/08

Inla

nd

Re

ven

ue

PAYE Forms 1

WP 27 10/04

WP100 15/10

PAYE Secure Outputs WP160 14/01

PAYE 3c-Outgoing Forms WP161 06/04

PAYE 4-Incoming Forms WP162 06/04

Self Assessment (Agents) WP206 14/11

Self Assessment 2002

WP 57 a,b,c 11/03Corporate Tax Filing (1&2)

WP 55 05/08New Tax Credits

WP 257 17/04New Tax Credits (Part 2)

20032002

No

rth

ern

Irel

an

d

WP 204 16/12Land Registry Searches

WP 233 16/07NI DIS Box (CITU NI)

Sheep Annual Premium Scheme (DARD) WP 260 16/12

Suckler Cow Premium Scheme (DARD) WP 286 16/12

DW

P

Child Benefit Claims WP 166 07/04

DT

I

WP 98 & 207 03/05ELVIS

RP

A/

DE

FR

A

WP 285 12/12Rural Payments Agency: Equifax Certs

Cri

min

al

Just

ice

WP 252 30/04Secure Mail

WP 191 31/05Exchange Pilot

WP 253 30/04Exchange Pilot Phase 2

Do

tP

WP 347 24/06OeE Website Build and Migration

e-IACS WP 13 18/03

UK online.gov Build and Migration to DotP WP 270 27/03

Jun 02

Feb 02

Apr 02

Aug 02

Feb 03

Oct 02

Dec 02

Jun 03

Apr 03

Aug 03

Oct 03

Dec 03

HM

CE

Electronic VAT Returns

Dec01

WP 33 03/12

Duty Deferment

New Export System

WP23 21/11

WP 27 14/10

Rebated Oils WP 280 18/12

Tied Oils WP 282 18/12

eBTI WP 289 04/08

Inla

nd

Re

ven

ue

PAYE Forms 1

WP 27 10/04

WP100 15/10

PAYE Secure Outputs WP160 14/01

PAYE 3c-Outgoing Forms WP161 06/04

PAYE 4-Incoming Forms WP162 06/04

Self Assessment (Agents) WP206 14/11

Self Assessment 2002

WP 57 a,b,c 11/03Corporate Tax Filing (1&2)

WP 55 05/08New Tax Credits

WP 257 17/04New Tax Credits (Part 2)

20032002

No

rth

ern

Irel

an

d

WP 204 16/12Land Registry Searches

WP 233 16/07NI DIS Box (CITU NI)

Sheep Annual Premium Scheme (DARD) WP 260 16/12

Suckler Cow Premium Scheme (DARD) WP 286 16/12

DW

P

Child Benefit Claims WP 166 07/04

DT

I

WP 98 & 207 03/05ELVIS

RP

A/

DE

FR

A

WP 285 12/12Rural Payments Agency: Equifax Certs

Cri

min

al

Just

ice

WP 252 30/04Secure Mail

WP 191 31/05Exchange Pilot

WP 253 30/04Exchange Pilot Phase 2

Do

tP

WP 347 24/06OeE Website Build and Migration

e-IACS WP 13 18/03

UK online.gov Build and Migration to DotP WP 270 27/03

gateway and dotp performance dashboard july 2003

Government & Nonprofit