gary miner's presentation at ecomm 2008
TRANSCRIPT
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“Multi-Modal Communications Comes Into Its Own”
Gary Miner, MIR3 Business Development
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• MIR3’s Definition of Multi-Modal Communications:
“The ability to Communicate to a group of specific individuals through the method the Recipient wants to be contacted at any given TIME or LOCATION.”
- SMS / Text Messages - Voice via Landline / Wireless / VoIP- As Recorded Voice / Text-To-Voice- Email - Web and Voice Bulletin Boards - TTD / TTY for Handicap Recipients- Fax- Pagers- Any Other Communications Channels............
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MIR3 History ~ Background• SaaS-based Enterprise Notification Provider• Founded in 1999, over 80 employees• Currently serving the following Markets:
– IT Alerting / Business Continuity – Emergency Notification for Communities and Government– Corporate Communications– Recently deployed for CRM / HRM Integration
• Acquired TelAlert in September 2007, making MIR3 the Industry Leader in the Notification Market Space.
• The highly flexible solutions have become the optimum choice for the majority of the Fortune 100, over 185 esteemed colleges and universities, and numerous local, state and federal agencies.
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Through the use of MIR3’s Extensive
“Intelligent Communications”
API / Web Services Interface
Many Applications now have added
“Multi-Modal” Functionality
Without becoming
Telecommunications Experts
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• SunGard – Business Continuity Infrastructure uses
• WebEOC – Community / Incident Management uses
• Family Dollar Stores – Operational Workflow / Supply Chain Management uses
• City of Cleveland – Elder Care Out Reach Program
• Major Worldwide Food & Beverage Manufacturer – Recall notification systems
• Many Others......
Existing Use Cases
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Recent Uses in the News• Kean University – Campus Incident (Bomb Threat)
Communicated to all Students, Faculty, and Staff in under 5 minutes..... All Safe.
• St. John’s University – Campus Incident (Man with Rifle) Communicated to all Students, Faculty, and Staff in under 10 minutes...... No One Injured.
• San Diego Wild Fire Evacuations – Neighborhood Evacuation Notifications helped move over 350,000 residents out of harm’s way with no issues in accomplishing the orders.
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Integration into CRM Usage
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Now Multi-Modal
Comes To
Social Networking
And
Mash-Up Applications.......
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MIR3 Web Services – API Use Cases
– MIR3 is the current “communications channel” for many diverse applications, including SunGard, WebEOC; EduLink, Workspeed, among many others.
– Have now entered the Social Networking Arena with sites as:
Many Others Under Development
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Dear Friends.Com
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Multi-Modal Message Construction Page
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The Cancer Patient Support Blog / Mash Up
that solves the issues of the need to communicate with a Patient’s “Personal
Support Network” without having to communicate IndividuallyIndividually with each member.
MIR3 is now being implemented to validate receipt of messages and, if needed, perform a
“Call-Out” to the community for immediate needed help issues.
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Utilizing a the Robust API / Web Services provided via the MIR3 SaaS-Hosted Infrastructure, Diverse Applications, Social Networking Environments, Emergency Response Infrastructures, and Business Functions ALL are able to communicate ‘one-to-one’ or ‘one-to-many’ and assure deliver of the message no matter what method the Recipient prefers.
Build Your Applications without having to reinvent the communications
infrastructure......
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An eComm 2008 presentation –
http://eCommMedia.com for more