gartner - transform business transform india
TRANSCRIPT
Perspective 2020: Transform Business, Transform India
Perspective 2020: Transform
Business, Transform India
Perspective 2020:
Transform Business, Transform India
2
Total revenue potential for global sourcing, 2020
USD billion
CURRENTLY UNTAPPED MARKETS WILL DRIVE ALMOST 80% OF INCREMENTAL GROWTH BY 2020
Growth in core markets
• Not adjusted for potential erosion due to automation
200190
New verticals in developed countries• Public
sector• Healthcare• Media• Utilities
230
New customer segments• SMBs
380
Outsourcing market in new geographies• BRIC
Up to 80% of growth from markets that are not core today
1,500
Core markets 2008• 6 verticals*• N. America,
Europe, Japan
• Large enterprises
500
*BFSI, telecom, retail, pharma, manufacturing, travel
3
Total addressable market for global sourcing and domestic outsourcing, 2020
BUSINESS SERVICES WILL ACCOUNT FOR 60% OF TOTAL ADDRESSABLE MARKET OPPORTUNITY IN 2020
Business services
USD billion
Growth in core markets
New customer segments• SMBs
New verticals in developed countries• Public sector• Healthcare• Media*• Utilities
Domestic outsourcing market in new geographies• Brazil• Russia• India• China
Core markets 2008• 6 verticals (BFSI, telecom,
retail, pharma, manufacturing, travel)
• North America, Western Europe, Japan
• Large enterprises
Total addressable market in 2020
*Printing and publishing
Source:Global Insight; Gartner January 2009
280
220
500 120-140
200-250 130-150
190-220 145-160
230-250280-310
380-420
605-220
895-980
1,500-1,640