gartner symposium 2015 - track guide

An agenda focused on your prioritiesThis year, we’ve structured the agenda around your mission-critical priorities, categorized under six tracks. We’ve shifted from a framework that addresses a broad set of roles to one that focuses on the high-impact initiatives that you and your team must pursue to align with overall enterprise priorities.

Renovate the IT Core

Architect the Digital Business

Plan for the Digital Future

Lead the Digital

Enterprise

Create a Dynamic

Organization

Drive Business Growth

8 – 12 November | Barcelona, Spaingartner.com/eu/symposium

© 2015 Gartner, Inc. and/or its affiliates. All right reserved. Gartner, Hype Cycle, ITxpo and Magic Quadrant are registered trademarks of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com.

2 Visit gartner.com/eu/symposium or call +44 20 8879 2430

How can you modernize, measure and manage a mission-critical runtime environment and partner ecosystem that is high-performing, robust, efficient and responsive to change?

AgilityHow do you create:

• Adigitalcorethatwillsupportavarietyofknown,andunanticipated, business outcomes?

• Agileapplications,servicesandrelatedinfrastructure?

ModernizAtionHow do you:

• Addresslegacyarchitecture?

• ModernizeI&O?

• Balancesimplicityandcomplexitytoprovidecapacityforbothlegacyand digital business models?

MeAsure And MAnAgeHow do you:

• MeasureandbenchmarkITperformanceonavalueandcostbasis?

• Optimizecostandbenefitswithlimitedresourcestodomorewithless?

skills And PArtnershiPsHow do you:

• Movetoahybridenvironmentthatincludeson-andoff-premisesfunctionalityandnewmixesofstrategicandalternativevendors?

• Navigatethepartnerecosystem,ITsupplychainandcloud?

• MakesureallofyourITdisciplinesareuptothedemandsthatadigital business requires?

hot toPiCs

• Digitalbusinessplatform

• HybridIT

• Legacymodernization

• Costoptimization

Monica Basso Vice President, Gartner Research

Alexa Bona Managing Vice President, Gartner Research

Neville Cannon Director,GartnerResearch

Danilo Ciscato Director,GartnerResearch

Roxane Edjlali Director,GartnerResearch

Carol Hardcastle Vice President, Gartner Research

Ian Head Director,GartnerResearch

Andy Kyte Vice President and Gartner Fellow,GartnerResearch

Lydia Leong Vice President and DistinguishedAnalyst, Gartner Research

Biswajeet Mahapatra Director,GartnerResearch

Paulo Malinverno Vice President, Gartner Research

Richard Marshall Director,GartnerResearch

Lars Mieritz Vice President, Gartner Research

Yefim Natis Vice President and Gartner Fellow,GartnerResearch

David Norton Director,GartnerResearch

Massimo Pezzini Vice President and Gartner Fellow,GartnerResearch

Daryl C.Plummer Vice President and Gartner Fellow,GartnerResearch

Jay E. Pultz Vice President and DistinguishedAnalyst, Gartner Research

Nigel Rayner Vice President, Gartner Research

Neil Rickard Vice President, Gartner Research

Frank Ridder Managing Vice President, Gartner Research

Roberto Sacco Director,GartnerResearch

Michael Smith Vice President and DistinguishedAnalyst, Gartner Research

Rob Smith Director,GartnerResearch

Sanil Solanki Director,GartnerResearch

Terri-Lynn B. Thayer Director,GartnerResearch

Federica Troni Director,GartnerResearch

Gilbert van der Heiden Vice President, Gartner Research

Stephen White Director,GartnerResearch

Rob Wilkes Director,GartnerResearch

Renovate the IT Core

TEChNOLOGY AND INFORMATION

AnAlysts

This year’s track sessions will answer the questions highlighted within each track. To view the specific session details, please visit gartner.com/eu/symposium.

The World’s Most Important Gathering of CIOs and Senior IT Executives 3

Philip Allega Managing Vice President, Gartner Research

Ed Anderson Vice President, Gartner Research

Monica Basso Vice President, Gartner Research

Brian Burke Vice President, Gartner Research

Miriam Burt Vice President, Gartner Research

Nikos Drakos Vice President, Gartner Research

Roxane Edjlali Director,GartnerResearch

Thomas J. Handler Vice President, Gartner Research

Chris Howard Vice President and DistinguishedAnalyst, Gartner Research

Nick Jones Vice President and DistinguishedAnalyst, Gartner Research

Saul Judah Director,GartnerResearch

Dale Kutnick Senior Vice President EmeritusandDistinguishedAnalyst, Gartner Research

Lydia Leong Vice President and DistinguishedAnalyst, Gartner Research

Benoit J. Lheureux Vice President, Gartner Research

Debra Logan Vice President and Gartner Fellow,GartnerResearch

Paulo Malinverno Vice President, Gartner Research

Richard Marshall Director,GartnerResearch

Rich McAvey Director,GartnerResearch

Yefim Natis Vice President and Gartner Fellow,GartnerResearch

Thomas Oestereich Director,GartnerResearch

Massimo Pezzini Vice President and Gartner Fellow,GartnerResearch

Kurt Potter Vice President and DistinguishedAnalyst, Gartner Research

Magnus Revang Director,GartnerResearch

Tom Scholtz Vice President and Gartner Fellow,GartnerResearch

Julie Short Director,GartnerResearch

Michael Smith Vice President and DistinguishedAnalyst, Gartner Research

Rob Smith Director,GartnerResearch

Terri-Lynn B. Thayer Director,GartnerResearch

Anne Thomas Vice President and DistinguishedAnalyst, Gartner Research

Alfonso Velosa Vice President, Gartner Research

Leif Olof Wallin Vice President, Gartner Research

Dionisio Zumerle Director,GartnerResearch


AnAlystsWhat patterns and practices can you use to deliver scalable, safe and ethical digital business solutions?

ArChiteCture PAtternsHow do you:

• BuildandsupportahybridITenvironment(e.g.,toenablepostmodernERP)?

• Createaplatformforthedigitalworkplace?

• Incorporatecloudintoyouroverallarchitecture?

• SupportacombinationofITcentralizationandfederation?

• Create(anduse)abusinessanalyticsinfrastructure?

seCurity And risk MAnAgeMentHow do you:

• Securethedigitalbusinessandprotecttheenterprise?

• Ensurepropersecurityandriskmanagementwhenusingthecloud?

• Incorporateethicsintogovernanceandsolutiondelivery?

• Enablesecuremobilesolutions?

• Enableandencourageperson-centricsecurity?

• Balancebusinesspressuresandprivacy?

eMerging teChnologyHow do you:

• Unlockthevalueofmobility?

• ArchitectfortheInternetofThings?

• Incorporateemergingtechnologiesintoyourenvironment(e.g.,smartmachines,in-memorycomputing,wearables)?

digitAl Business ArChiteCtureHow do you:

• Usebusinessarchitecturetouncovernewdigitalbusinessopportunities?

• Evaluatethebusinessandeconomicsuccessofdigital?

hot toPiCs

• Securethedigitalbusiness

• InternetofThings

• ITcentralizationandfederation

• Businessanalytics

Architect the Digital Business


What should be on your 3- or 5-year technology and business radar? Further out? What should you be thinking about that you’re currently not?

strAtegyHow do you:

• Strategizeforthedigitalbusinessfuture?

• Manageandcreatesmartmachinestodelivernewbusinessbenefitsandnewbusiness models?

trends• Whataretheemergingtrendsandtechnologydisruptionsforwhichyoumust

prepare or exploit?

• Whatistheglobal10-yearoutlookfortechnologies,economicsanddemographics,andhowcanyouusethistodrivedigitalbusinessoutcomes?

hot toPiCs

• Emergingtrends

• Long-rangeplanning

• Smartmachines

• Technologydisruptions

Plan for the Digital Future


Dave Aron Vice President and Gartner Fellow,GartnerResearch

Tom Austin Vice President and Gartner Fellow,GartnerResearch

Danny Brian Vice President, Gartner Research

Frank Buytendijk Vice President and DistinguishedAnalyst, Gartner Research

David Cearley Vice President and Gartner Fellow,GartnerResearch

Sheila Childs Managing Vice President, Gartner Research

Jackie Fenn Vice President and Gartner Fellow,GartnerResearch

David Furlonger Vice President and Gartner Fellow,GartnerResearch

Felix Gaehtgens Director,GartnerResearch

Chet Geschickter Director,GartnerResearch

Remi Gulzar Director,GartnerResearch

Kimberly Harris-Ferrante Vice President and DistinguishedAnalyst, Gartner Research

Richard Hunter Vice President and Gartner Fellow,GartnerResearch

Hung LeHong Vice President and Gartner Fellow,GartnerResearch

Mark McGregor Director,GartnerResearch

Alistair Newton Vice President, Gartner Research

Daryl C. Plummer Vice President and Gartner Fellow,GartnerResearch

Stephen Prentice Vice President and Gartner Fellow,GartnerResearch

Magnus Revang Director,GartnerResearch

Don Scheibenreif Vice President and DistinguishedAnalyst, Gartner Research

David Mitchell Smith Vice President and Gartner Fellow,GartnerResearch

Zarko Sumic Vice President and DistinguishedAnalyst, Gartner Research

Ray Valdes Vice President, Gartner Research

Graham P. Waller Vice President, Gartner Research

AnAlysts

DARYL C. PLUMMER Vice President and Gartner Fellow, Gartner Research


How do you become a more effective leader in the digital enterprise?

influenCeHow do you:

• Increaseyourinfluencewithbusinessstakeholderstoincreaseinvestmentindigital business?

• Translateandreinterpretthevalueoftechnologyintothe(board-level)languageof business choices and decisions?

• Engageandco-createwithbusinessgroupsthathavesignificantandgrowing ITcapabilitiesoftheirown?

• PositiondigitalbusinesstotheCEO?

leAdershiP And deliveryHow do you:

• Balanceinnovationanddifferentiationwithcommonalityandstandardization?


• Changeorganizationalculturetoalignwithbigchangesrelatedto digital business?

• Createabimodaldeliveryorganization?

• Executeonthedigitaltransformationjourney?

hot toPiCs

• Organizationalchangeandculture

• Thestartupmindset

• Executivecommunication

Lead the Digital Enterprise

LEADERShIP

Steve Blood Vice President, Gartner Research

Danny Brian Vice President, Gartner Research

Frank Buytendijk Vice President and DistinguishedAnalyst, Gartner Research

Thomas J. Handler Vice President, Gartner Research

Richard Hunter Vice President and Gartner Fellow,GartnerResearch

Ken McGee Vice President and Gartner Fellow,GartnerResearch

Leigh McMullen Managing Vice President, Gartner Research

Patrick Meehan Vice President, Gartner Research

Mary Mesaglio Vice President, Gartner Research

Lars Mieritz Vice President, Gartner Research

Tomas Nielsen Director,GartnerResearch

Tina Nunno Vice President and Gartner Fellow,GartnerResearch

Kurt Potter Vice President and DistinguishedAnalyst, Gartner Research

Mark Raskino Vice President and Gartner Fellow,GartnerResearch

JoAnn Rosenberger Vice President, Gartner Research

Ansgar Schulte Director,GartnerResearch

Sanil Solanki Director,GartnerResearch

Graham P. Waller Vice President, Gartner Research

Juergen Weiss Managing Vice President, Gartner Research

David Willis Vice President and DistinguishedAnalyst, Gartner Research

AnAlysts



How can you harness the potential of people and skills to change the culture and to build digital business?

the digitAl WorkPlACeHow do you:

• Createandsupportavitaldigitalworkplace?

• Becomecreativewithpeople,processandtechnologytodelivernew business value?

the Agile it orgAnizAtionHow do you:

• Createabimodaldeliveryorganization?

• Attract,developandretaincriticalITtalentandskills?

• DelivergreatoutcomeswithtraditionalITtalentandskills?

hot toPiCs

• Createthedigitalworkplace

• CollaboratewithbusinesslineIT

• Skillsandstaffing

•DeliveronthepromiseofbimodalIT

Create a Dynamic Organization

LEADERShIP

Steve Blood Vice President, Gartner Research

Mark Coleman Director,GartnerResearch

Nikos Drakos Vice President, Gartner Research

Jackie Fenn Vice President and Gartner Fellow,GartnerResearch

Ed Gabrys Director,GartnerResearch

Carol Hardcastle Vice President, Gartner Research

Ian Head Director,GartnerResearch

Marc Kerremans Director,GartnerResearch

Andy Kyte Vice President and Gartner Fellow,GartnerResearch

Jorge Lopez Vice President and DistinguishedAnalyst, Gartner Research

Jeff Mann Vice President, Gartner Research

Mary Mesaglio Vice President, Gartner Research

Simon Mingay Vice President, Gartner Research

Lily Mok Vice President, Gartner Research

Tina Nunno Vice President and Gartner Fellow,GartnerResearch

Bard Papegaaij Director,GartnerResearch

Paul E. Proctor Vice President and DistinguishedAnalyst, Gartner Research

Carol Rozwell Vice President and DistinguishedAnalyst, Gartner Research

Zarko Sumic Vice President and DistinguishedAnalyst, Gartner Research

Hans van Grieken Vice President, Gartner Research

Lee Weldon Managing Vice President, Gartner Research

Sue Yoe Vice President, Executive Partner, Gartner Research

AnAlysts


How can IT help grow the business, especially through new revenue streams and high-value outcomes?

neW sourCes of vAlueHow do you:

• Definebusinessinnovationwithtechnology?

• Assesstheeconomicvalueofdata?


• PositiondigitalbusinesstotheCEO?

CustoMer engAgeMentHow do you:

• Createcompellingcustomerorcitizenexperiences?

• Reorientprocessesandsystemsaroundthecustomer?

• Enablebusinessagilityandrespondmorequicklytobusinessor market demands?

hot toPiCs

• Customer-centricprocesses and systems

• Digitalexperiences

• Dataasanasset

• Newsourcesofbusinessvalue

Drive Business Growth


BUSINESS OUTCOMES

Gene Alvarez Managing Vice President, Gartner Research

Dave Aron Vice President and Gartner Fellow,GartnerResearch

Miriam Burt Vice President, Gartner Research

Claudio Da Rold Vice President and DistinguishedAnalyst, Gartner Research

Jim Davies Director,GartnerResearch

Andrea Di Maio Managing Vice President, Gartner Research

John Dixon Managing Vice President, Gartner Research

David Furlonger Vice President and Gartner Fellow,GartnerResearch

Ed Gabrys Director,GartnerResearch

Chet Geschickter Director,GartnerResearch

Kimberly Harris-Ferrante Vice President and DistinguishedAnalyst,Gartner Research

Christian Hestermann Director,GartnerResearch

Partha Iyengar Vice President and DistinguishedAnalyst, Gartner Research

Nick Jones Vice President and DistinguishedAnalyst, Gartner Research

Jorge Lopez Vice President and DistinguishedAnalyst, Gartner Research

Rich McAvey Director,GartnerResearch

Leigh McMullen Managing Vice President, Gartner Research

Patrick Meehan Vice President, Gartner Research

Kristin R. Moyer Vice President, Gartner Research

Thomas Oestereich Director,GartnerResearch

Paul E. Proctor Vice President and DistinguishedAnalyst, Gartner Research

JoAnn Rosenberger Vice President, Gartner Research

Carol Rozwell Vice President and DistinguishedAnalyst, Gartner Research

Don Scheibenreif Vice President and DistinguishedAnalyst, Gartner Research

Michael Shanler Director,GartnerResearch

Anne Thomas Vice President and DistinguishedAnalyst, Gartner Research

Ed Thompson Vice President and DistinguishedAnalyst, Gartner Research

Cathy Tornbohm Vice President, Gartner Research

Juergen Weiss Managing Vice President, Gartner Research

AnAlysts


Digital business is driving change in unprecedented ways, creating a dynamic business environment that requires enterprise capabilities very different from those that historically drove success. In this program, we explore the impacts of digital business where they are most acute and the actions CIOs should take to respond.

Industry Program highlights

•Fullday,startingat11:00a.m.onSunday8November;includedin your conference fee

•Industry-basednetworkingsessions

•NEW!Cross-industrysessions

•IndustryCIOExperiencelunchkeynotespeakers

•IndustryProgramclosingkeynote

•Exhibitorindustry-specificsolutionsandpresentations

GovernmentDiscoverhowdigitaltransformationandtheneed for effectiveness and efficiency are challengingorganizations.Learnhowto:•Putdataatthecenter•Movetothecloud•Embracedigitalgovernment

healthcare ProvidersAsahealthcareprovider,learnhowto:•Leverageandoptimizeelectronichealth

record(EHR)investments•Definethenextgenerationenterprise

architecture •Exploitanalyticstosupportpopulation

health management

InsuranceContinueyourlegacymodernization effortsandlearnhowtoleverage:•Digitalinsurance•Advancedanalytics•Customercentricity

ManufacturingInthenever-endingchallengeofdifferentiating products and services, learneffectivewaysto:•Managetheproductlifecyclematurity

model and best practices •Manufacturetheimplementationof

the execution system •Minimizeriskandmaximize

business value

RetailAddress the increasingly demanding andtechnology-savvyconsumerbylearningto:•Envisionanddeliverthecompetitively

advantaged digital store •Leverageenhancedanalytical

capabilities to drive better decisions •Balanceserviceandautomationinthe

digitalworkplace

NEW! Cross-industry sessionsThe rise of key technologies — mobile Internet, sensor technology, cloud computing and the emerging InternetofThings—willcreatenewlevels of pervasive connectivity that willinterweavethephysicalwiththedigital.Inournewcross-industrysessions,weexplorehow,inthisdynamic and volatile business environment,organizationswillfacenewdigitalbusinessrealitiesthat willredefinetraditionalindustryandmarket boundaries.

Industry Program

Banking & InvestmentLearntoanticipatedemandandbuild anecosystemforthefuture,while:•Addressingdisengaged

customers, collapsing margins and disappearing revenue

•Beatingcompetitorsandbuilding“banking superiority”

•Embracingchangetodrivegrowth

EducationAttract,serveandretainstudentswithdigitaleducation.Discovernewwaysto:•Adapttotheevolutionofthe

education ecosystem•Modernizelearningand

administrative systems•Enhanceadaptivelearning

Energy & UtilitiesIn order to manage the encroachment on the traditional utility franchise and to maintainreliableoperations,learnto:•AdoptnewstrategiesinITtobalance

innovation and run the business •Enablethemoderngridbyapplying

sharing-economyanddigital business concepts

•Tapintotheuniverseofintelligentendpoints to save money and respond faster

•Oilandgasscenariofor2020•Digitaloilfieldsandadvancedanalytics


Banking & InvestmentDavid FurlongerVice President and Gartner Fellow,GartnerResearch

Kristin R. MoyerVice President, Gartner Research

Alistair NewtonVice President, Gartner Research

EducationTerri-Lynn B. ThayerDirector,GartnerResearch

Energy & UtilitiesChet GeschickterDirector,GartnerResearch

Rich McAveyDirector,GartnerResearch

Zarko SumicVice President and DistinguishedAnalyst,Gartner Research

GovernmentNeville CannonDirector,GartnerResearch

Andrea Di MaioManaging Vice President, Gartner Research

healthcare ProvidersThomas J. HandlerVice President, Gartner Research

InsuranceKimberly Harris-FerranteVice President and DistinguishedAnalyst,Gartner Research

Juergen WeissManaging Vice President, Gartner Research

RetailMiriam BurtVice President, Gartner Research

AnAlysts

Industry Program DAVID FURLONGER Vice President and Gartner Fellow, Gartner Research

This year’s track sessions will answer the questions highlighted within each track. To view the specifi c session details, please visit gartner.com/eu/symposium.