gac consmer satisfaction 3 rd qtr 2012. survey overview
TRANSCRIPT
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GACConsmer Satisfaction
3rd Qtr 2012
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Survey Overview
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What is the primary service you receive?
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Have there been improvements in your life since you began receiving...
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How would you rate the quality of professional and courteous servic...
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How would you rate the orientation to services I received from the ...
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How would you rate your access to agency services, including after ...
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How would you rate the evaluations of your progress at the agency:
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I would rate the efficiency of the agency staff in meeting my needs...
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I would rate the effectiveness of clinical/support services that I ...
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I would tell someone else that the quality of services offered by t...
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I would rate my overall satisfaction with all the services I have ...
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Since receiving services from the agency do you notice improvements...
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Since receiving services from the agency do you find that you have ...
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Do you find the staff members from the agency:
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Professional
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Friendly
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Courteous
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Respectful
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Dressed appropriately
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Timely with visits
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Knowledge about treatment/service options
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Flexible to scheduling appointments/services
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Understand of your situation
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Personalizing your treatment plan
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Please list 3 strengths that you found exhibited at the agency:
very effient on time and resourceful
good work, keep the children up
and good programQuality Service
Good EmployeesShow Concern
Professional, Understanding and cooperative
1)come everyday (2)avail when needed help. (3)Listen
work together ---nice
attitude
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Please list 3 strengths that you found exhibited at the agency:
self conceptapprearance
take you
help youwork with you
help
talkcope
take care of kids
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Please list 3 areas of improvement you feel could be made at the ag...
keep up the good, I will send prople over here for the program, they always there when you need themnone
More age appropriate activiteis for teens during summer in home
1) Help with younger child and all children(2) get younger sibling versus bringing him home(3)avail after hours
I dont know
attitude
self conceptionself apprearance
computer
classlunch
Helping other
get here ontime (afterschool)hlep kids do there work
talking and getting everything out
n/a
hands on
free time
anger management
social skillsself esteem
n/a
children need more help
children need more help
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If you have any additional comments about our agency and your servi...
I really enjoy the program see you soon
have been pleased with the services my daughter has recieved thus far
keep up the good work