gables corporate accommodations
DESCRIPTION
ÂTRANSCRIPT
3-TIME RECIPIENT OF THE CORPORATE HOUSING PROVIDER’S ASSOCIATION COMPANY OF THE YEAR AWARD
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South Florida
Denver
Orlando
Seattle
SouthernCalifornia
Phoenix
Dallas
Austin
Houston
Jacksonville
Atlanta
DC/MD/VA
Boston
New York
Tampa
CORE MARKETS
1POINT OF CONTACTTa
king
Care
of th
e Way
Peop
le Li
veA one point of contact is selected for your account for solutions regarding reservations, service requests or accounting questions. With communication streamlined, we make your job easier and yourassociates happier.
NorthernCalifornia
North Dakota
San Antonio
Chicago
While GCA can service your accounts on a national level, this map represents our core markets.
CORPORATEAPARTMENT
HOMES IN OVER
30STATES
GCA LEASED NEARLY
2,000CORPORATEAPARTMENT
HOMES IN 2014GCA has managed intern housing for Amazon in Seattle – housing over 250 interns.
GCA’s proficiency in locating and managing corporate apartments is unparalleled. The following examples of project management illustrate GCA’s capability of managing multiple projects.
ExxonMobil utilized GCA for housing 100 of their interns in Arlington, VA for 8 years.
Served as Housing Coordinator for all of Hess’ housing needs in North Dakota (apartment homes, hotels, and crew camps).
Exper
ience
GCA provides more than just corporate housing. We offer a variety of services and are able to accommodate most any request.
One S
tep Fu
rther
Meet & greet orientations.
Personalized executive tours.
Unfurnished apartment leasing.
Custom reports & consolidated billing.
Project coordination for group moves.
Meet & greet orientations.
Personalized executive tours.
Unfurnished apartment leasing.
Custom reports & consolidated billing.
One of the first to launch a mobile application for residents. The Gables mobile app gives the resident access to details about their apartment, arrival instructions and local area recommendations, to name a few.
One of the first to launch a home delivery partnership so GCA residents can order just about anything delivered to their corporate apartment.
#1
GCA is staying ahead of the curve in the corporate housing industry with technology applications that promote better business practices and efficiencies.
GCA was among the first corporate housing companies to offer an electronic signature process for lease paperwork using Docusign. In addition to being “green”, this initiative is easy and convenient.
Inno
vativ
e
Multiple exclusive agreements with other property management companies expands our options for 30-day requests nationwide.
Exclusive access to Gables award-winning communities nationwide.
GCA strives to exceed expectations at all times, no matter the scenario. These are just a few examples of how we accomplish this goal for all of our clients,nationwide.
OUTSIDE OF THE BOX THINKING
Customized reporting & invoicing
Roommate matching
Tracking of service requests with reporting ability
Move-in services including groceries or other special requests
Gables goal has never been to be the biggest, we have always strived to be the BEST!
Excee
ding E
xpect
ation
s
In E
very A
partm
ent H
ome
KITCHEN4 Sets of Flatware4 Sets of Dinnerware4 Iced Tea Glasses 4 Beverage Glasses4 Wine Glasses4 Steak KnivesCookware Set – 7 PieceCoffee Maker and Starter SetToasterElectric Can OpenerSilverware TraySalt & Pepper ShakersCheese GraterCookie SheetColanderMeasuring CupCorkscrew/bottle openerVegetable Peeler3 Cooking UtensilsMeasuring Spoons – 1 setParing KnifeJuice Pitcher2 Hot PadsTrash Can with LinerStorage Bowls2 Dish Cloths2 Dish Towels2 SpongesBaking DishCutting BoardTelephoneAnswering MachineMicrowaveKitchen Starter SetCLEANING & ACCESSORIESBroom, Dust Pan and MopVacuum CleanerToilet Brush & CaddyLaundry Basket, Iron & BoardArtwork & AccessoriesWelcome Gift
LIVING ROOM/DINING ROOM1 Dining Room Table4 Chairs4 Place Mats4 Napkins1 Sofa1 Loveseat or Chair1 Cocktail Table1 End Table1 Lamp42” LCD Television with StandDVD PlayerBEDROOM1 Queen Bed with Headboard1 Dresser with Mirror2 Nightstands and Lamps1 Comforter Set1 Mattress Pad4 Pillows2 Sets of Sheets1 Clock Radio1 Telephone10 Hangers1 Blanket32” TelevisionBATHROOMShower Curtain, Liner and Hook Set4 Bath Towels4 Hand Towels4 Wash Cloths1 Bath Mat1 Bath Rug1 Trash Can1 Bathroom Starter Set
GABLES LEADERSHIP INSTITUTE
RECRUITING
The Gables Leadership Institute (GLI) is a year-long blended learning program centered around developing the high potential talent at Gables and preparing them as future leaders of the company. Each GLI applicant participates in a rigorous process to be admitted including sponsorship from a Gables officer. The first GLI class began in October of 2013 and contained a cross-functional representation of Gables’ corporate and on-site leaders. The GLI leadership program consists of four separate training sessions facilitated by renowned subject matter experts in their field. Each session of GLI focuses on a different attribute of becoming a leader.
The results are fantastic. Three of the twelve participants are from Gables Corporate Accommodations.
3OF
Gables Residential is committed to hiring high caliber talent. In 2014, our recruitment team served on the NAAEI Careers Committee, guest lectured at postgraduate level property management courses, and provided mentorship to high school students considering the industry. Career fairs were attended at University of Georgia, University of Texas, University of Maryland, American University, and more.
In addition, Gables supported Veteran recruitment efforts by asking Veterans and their family members to “join our ranks” while participating in fairs in Atlanta, Houston, and the DC metro area this year.
12GLI MEMBERSARE IN GCA
Our associates are our most valuable asset. We believe it is important to recruit the best people, invest in them and develop their skill-sets as our future generation of leaders. We accomplish Taking Care of our associates via our innovative recruiting, training and leadership programs. We maintain our top-notch team thanks to our leading-edge recognition programs, awards and benefits, as well as a strong company culture recognized industry-wide.
Taki
ng C
are of
Our
Ass
ociate
s
AVERAGETENURE
ASSOCIATE GENERATION BREAKDOWN
ASSOCIATE SATISFACTION
Gables Associates Kingsley IndexSM
0%
20%
40%
60%
80%
100%
OverallSatisfaction
Recommend Gables to a Friend
Proud to Work for Gables
88% 85%90% 87%
92% 90%
THE
GA
BLE
S 411
AVERAGETENURE
8 YEARS GCA ASSOCIATES
2014 TRAININGIN HOURS
ONLINE IN PERSON4,256 22,506
26,762TOTAL TRAINING HOURS AVERAGE HOURS
PER ASSOCIATE
8,893VIEWS OF TRAININGVIDEOS
219HOURS OF VIDEOTRAINING PRODUCED
48%
Caucasian
31%
Hispanic
16%
AfricanAmerican
2%Asian
3%2 or more
races
ASSOCIATE DEMOGRAPHICS
46%FEMALE
54%MALE
24
ASSOCIATE GENERATION BREAKDOWN
35%
42%
Generation Y
Generation X
22%Baby
Boomers
1%Other
ASSOCIATE BENEFITS- Sabbatical Program
- Benefits Fairs / Fit4Funds- Ethics Policy
- Compensation and Associate Engagement Surveys
- Tenure and Performance Awards
GablesResidential
Peer Average
2014 GRESB SCORES
0
10
20
30
40
50
OverallScore
Management & Policy
Implementation & Measurement
GRESB stands for Global Real Estate Sustainability Benchmark. GRESB is a leading source of comprehensive portfolio level sustainability data for the real estate industry.
LEED NEW CONSTRUCTION
LEED FOR HOMES
EARTHCRAFT MULTIFAMILY
EARTHCRAFT LIGHT COMMERCIAL (RETAIL)
EARTHCRAFT COMMUNITIES (MULTI-HOUSING)
AUSTIN ENERGY GREEN BUILDING (AEGB)
NATIONAL GREEN BUILDING STANDARD (NGBS)
FLORIDA GREEN BUILDING SYSTEM (FGBS)
GREEN PROGRAMS
Taki
ng C
are of
Our
Env
ironm
ent
RECYCLINGPROGRAM
TOTAL WEIGHT OFNON-HAZARDOUS
WASTE (TONS/MONTH)
TOTAL WEIGHT OF RECYCLING
(TONS/MONTH)
OWNED ASSETS RECYCLING
PARTICIPATION RATE
COMMUNITY RECYCLING RESIDENT
PARTICIPATION RATE(INDUSTRY RATE: 15%)
729148100%
20%
SQUARE FEET OF RETAIL SPACE ACROSS THE
COUNTRY
507,648GABLES OWNS
Top Score
GABLES MANAGES
34,529 APARTMENT
HOMES ACROSS THE COUNTRY
(GABLES ALSO OWNS APPROXIMATELY 50% OF THESE
APARTMENT HOMES)
LEED NEW CONSTRUCTION
LEED FOR HOMES
EARTHCRAFT MULTIFAMILY
EARTHCRAFT LIGHT COMMERCIAL (RETAIL)
EARTHCRAFT COMMUNITIES (MULTI-HOUSING)
AUSTIN ENERGY GREEN BUILDING (AEGB)
NATIONAL GREEN BUILDING STANDARD (NGBS)
FLORIDA GREEN BUILDING SYSTEM (FGBS)
In 2015, GCA has focused our philanthropic efforts on Move for Hunger, a hunger relief organization that works with relocation companies like GCA to collect food items and deliver it to food banks across North America. GCA leaves a flyer in every GCA apartment home encouraging our residents to leave any non-perishable food items in a provided bag at the end of their stay to donate to the cause.
MOVE FOR HUNGER
SINCE 2000, GABLES ASSOCIATES & VENDORS HAVE CONTRIBUTED OVER
HOURS OF COMMUNITY SERVICE & OVER
IN GOODS & SERVICES.
117,000$1,123,000
Each year on Gables Day, every associate company-wide puts aside their normal daily work activities to volunteer in their region.
Taking Care of the Way People Live ® starts at our communities and extends from there. Our efforts expand beyond the broader neighborhoods where we live, work and play. Gables has always valued the symbiotic relationship that develops through our commitment to community service which is strengthened annually thanks to our Gables Day efforts. Our support of our Veterans, Earth Day and other causes binds us to our communities and our associates, while creating lifelong alliances with our vendors, investors, residents and the general public.
Taki
ng C
are of
the C
ommu
nity
Snack boxes are provided to each guest from Love with Food. Each box contains unique, hard-to-find tasty snacks which varies based on seasonal themes. For every box sold, Love with Food donates a meal to several food banks such as the Feeding America Network and Share Our Strength - No Kid Hungry.
Gables and our associates have consistently been recognized for performance and professionalism in the multi-family industry. 2014 was yet another incredible year full of accolades. It’s quite rewarding and humbling to be recognized industry-wide for Taking Care of business the Gables way.
GABLES AWARD HIGHLIGHTS
• Corporate Housing Provider of the Year by the Corporate Housing Provider’s Association (CHPA) in 2003, 2012 & 2013• Corporate Housing Provider of the Year – Forum for Expatriate Management• Pam Wade named Individual of the Year by Corporate Housing Provider’s Association (CHPA) in 2013• Platinum Level Commitment to Excellence Award from Cartus Relocation for our continued excellence in customer satisfaction scores in 2011• GCA’s electronic lease paperwork process was awarded Silver Supplier • Innovation Award by Cartus Relocation in 2011• Property Management Company of the Year - National Association of Home Builders (NAHB)
• Property Management Company of the Year - Multi-Housing News (MHN)
• Development Company of the Year - Silver - Multi-Housing News (MHN)
• Best Marketing Program - Gold - Multi-Housing News (MHN)
• BEST Winner 2014 - American Society for Training & Development (ASTD)
• The Best and Brightest Companies to Work For™ - Atlanta & Houston
• Home Innovation NGBS Green Partners of Excellence - National Green Building Standards
• Outstanding Training Initiative Award - Gables Leadership Institute - Training Top 125
•#19 in Training Top 125
Award
s & T
estim
onial
s
The Gables team is truly exceptional! I havealways found them to have a high level of customer service whether it be when I was a corporate Global Mobility Leader, RMC provider, or staying myself in one of their corpo-rate apartments. They go above and beyond to ensure the transferee has a smooth transition into their apart-ments and are always quick to react if something needs fixing. I will con-tinue to use Gables and refer them to friends and corporate clients.”
-Relocation Company Vice President
“ It was so refreshing and comforting to know that we had your account manager in our corner. I have shared this experience with my team, our vendor management team, and management. Gables is now top of my list when searching for housing.”
-Relocation Company Counselor
“
You are such a great partner to us! I truly appreciate all you do for me and my guests. I cannot say enough about how lovely it is to work with you!”
-Corporate Housing Industry Partner
Thanks for all your help. We love to work with Gables!”
-Corporate Housing Industry Partner“
“
GABLES AWARD HIGHLIGHTS
Gables is committed to the complete satisfaction of our clients and residents. Gables is scored and ranked by our clients in the relocation industry and we consistently score in the top tier of providers.
Satis
factio
n Resu
lts
Graebel Relocation 2014
96.5% relocation consultant
satisfaction
AIRES
91.8% overall satisfaction
rating
ExxonMobil intern program scored 98% satisfaction
rating from interns staying in Gables corporate housing
Gables guests
report they are
92% either “extremely
satisfied” or “very satisfied”
with their housing.
95% are “very likely” or
“likely” to recommend
Gables to others
GABLES RIVER OAKS // Houston, TX
We’re so sure you’ll be happy with our service,
response time and attention to detail – try
us out for free!Spend two nights with us
in any of our core markets, and see the
difference for yourself. *
*subject to availability
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