G063 – Software-based Training

Learning Objectives:

• discuss the use of software-based training − methods of training:

• online training

• Computer Based Training (CBT)

• video-conferencing

− advantages & disadvantages of software-based training

The Need for Training• any change will result in some training need:

– so that staff are familiar with new methods and procedures

• key employees can be trained – used in turn to train others in a pyramid approach– may follow the hierarchical structure of the organisation

• each person training those immediately below them in the pyramid

Providing TrainingTraditionally training can be provided in a variety of ways:• manuals or step-through guides

– traditional format• formal courses

– possibly using slide-show software• books • on-line tutorials

Use of Computers in training

• online training

• Computer Based Training (CBT)

• video-conferencing

Online training• often supplied with the software (web-based/CDROM)

• can include a combination of multimedia elements– to show users how to complete a task. – text, images, sound, animations, video

• sound can be used to read out instructions – or give feedback & guidance

• images can be incorporated – to show an item, its components – screenshots (for learning software)

• video used to show users how to complete tasks

Online training: Advantages• multimedia elements can be used

– pictures, animations, sounds and videos– to give more detailed explanations when demonstrating tasks

• videos can help to motivate some learners – more stimulating than just text and images

• trainees can work at their own pace – not held up or left behind

• tutorials are available anywhere & at any time – learners have flexibility about when and where to learn

• people are often happier to have errors spotted and corrected by a computer – less embarrassed about making mistakes

Online training: disadvantages• no access to a tutor

– to ask questions if trainee get stuck– trainees need to be self-motivated

• need a computer & Internet access– may not be available or develop technical problems

• may find delivery style monotonous• multimedia materials take time to produce

– tutorials may not be up-to-date• concern that progress is being monitored automatically

– ‘big brother’?

Computer Based Training• individualised logon

– each trainee has a user ID and password – individual progress can be recorded– system will remember where the trainee had got to last time

• quizzes can be built that enable the user to interact – trainee becomes involved by having to answer questions

• not just presented with information,• feedback to the trainee

– trainee told whether they have answered questions correctly– trainee made to repeat a training module

• if not enough questions are answered correctly. – the trainee can see where their strengths and weaknesses

are

Computer Based Training• feedback to the tutor

– tutor can monitor the progress that each trainee is making. – tutor can monitor how long each trainee is spending on the software– how many marks each trainee gets for each section – which trainees have completed particular training modules. – tutor can also identify areas which trainees are finding difficult so

that extra teaching can be delivered on that topic area. • target setting

– trainee sets targets to achieve – system can create a learning plan for the trainee to follow

• assignment setting – tutor can set an assignment to a group of trainees. – trainees will then be notified of the assignment and the deadline. – completed assignments returned to the tutor– system may automatically mark the assignment

CBT: advantages

CBT: disadvantages

Video-conferencing• see ‘video-conferencing’ presentation

Advantages of Video-conferencing• trainees can gain access to expert tutors

– even if the tutor is located a long distance away

• specialised training can be provided– world-wide customer base for training by video conference

• trainees do not need to travel to find a tutor– saves time and money

• groups of learners can collaborate– to receive learning at the same time by one tutor

• can reduce the cost of lessons

Disadvantages of Video-conferencing• cost

– equipment is required & can be expensive

• high bandwidth is required – or ‘jerky’ video or unsynchronized audio & video

• quality of video conferences can be variable – can be difficult to hear people who are not close to the

microphone.

• if there are several trainees then it can be difficult for the tutor to manage – if several trainees ask questions at the same time