g-cloud 10 framework agreement...2018/05/23 · g-cloud 10 framework agreement service definition...
TRANSCRIPT
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www.pcubed.com
G-Cloud 10
Framework Agreement
Service Definition Catalogue Lot 3 – Cloud support
Delivering cloud solutions for better project, programme and portfolio management
PCUBED: Winner of the APM Project Management Consultancy of the Year (2017)
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www.pcubed.com
Pcubed – Service Definition Catalogue Pcubed – Service Definition Catalogue – Lot 3 – Cloud support
Contents
Introduction ............................................................................................................................. 1
Pcubed’s services ................................................................................................................... 1
Project management and programme management for cloud implementation ...................... 2
Cloud project specification and selection ................................................................................ 3
Business analysis for cloud implementation ........................................................................... 4
Transition and roll out management for cloud implementation ............................................... 5
Deployment of cloud services ................................................................................................. 6
Business change management for cloud services .................................................................. 7
Risk management for cloud implementation ........................................................................... 8
Programme recovery for cloud implementation ...................................................................... 9
Programme assurance for cloud implementation ................................................................. 10
Benefits realisation management for cloud implementation ................................................. 11
Readiness assessment for cloud implementation ................................................................. 12
Business process re-engineering for cloud implementation ................................................. 13
Business analysis: Capability assessment for cloud implementation ................................... 14
Resource management for cloud implementation ................................................................ 15
Stakeholder and communication management for cloud implementation............................. 16
IT Multi Sourcing (SIAM) programme management ............................................................. 17
ERP cloud solutions .............................................................................................................. 18
Deployment of Microsoft Project Online / Microsoft Project Server ...................................... 19
Microsoft Project Online and Microsoft Project Server PPM support services ..................... 20
Cyber Defence – Maturity Assessment ................................................................................. 21
Key elements of our services ................................................................................................ 22
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Pcubed – Service Definition Catalogue – Lot 3 – Cloud support
Introduction
Pcubed is an established consultancy focused on project, programme, portfolio and change management. We have circa 200 UK consultants and over 20 years of experience successfully delivering IT transformations for UK government and public sector bodies. Our clients benefit from new market leading methods, tools, and cloud solutions. We are a Microsoft Gold Partner and experienced in designing, planning and implementing cloud based solutions for a range of clients.
Pcubed’s services Pcubed is a leader in portfolio, programme and project management (PPM) and successfully delivers change through innovative use of PPM. The majority of Pcubed’s consultants are practitioners in one or more of the accredited PPM qualifications such as PRINCE2®, MSP®, MoP®, M_o_R®, Managing Benefits™, P30®, P3M3®, and ITIL®. We provide consultancy services to support our clients on their most critical projects and programmes that:
Help turn strategy and policies into results
Drive transformation and change
Improve delivery capabilities
Achieve the anticipated benefits
Pcubed offers a range of services on the Digital Marketplace for public sector clients. These include Pcubed's Microsoft-based cloud solutions for better project, programme and portfolio management under:
Lot 2 – Cloud software – separate document refers Lot 3 – Cloud support – this document
We will help you to plan, scope, design and test your cloud based solution. We will assist in product selection, testing, programme management of the transition/roll-out, training, helpdesk support and maintenance. We can also provide secure hosting solutions. Pcubed’s accreditations include ISO9001, ISO14001, ISO27001 and Cyber Essentials, and our ratecard demonstrates value for money. This document describes each of our Lot 3 services in detail together with a brief summary of what Pcubed delivers and the key benefits we can bring to your organisation.
GOVERNMENT
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Project management and programme management for cloud implementation Pcubed’s project and programme management services aim to build our clients’ capability to deliver cloud solutions consistently and repeatedly to time, cost and quality. Our methodologies are based on PRINCE2® and MSP® and provide assessments, frameworks, tools and people to improve our clients’ delivery capability and performance. Our services comprise: o Project management services - capability planning, tools
solutions, estimating, P3O®, PMO setup & delivery and process improvement solutions such as Lean and Six Sigma.
o Programme management services - programme definition & setup, governance & control, delivery, assurance, and recovery.
Key Benefits
Return on Investment (ROI) maximised - well governed programmes deliver strategic aims whilst maximising benefits and reducing risk
Benefits sought from the project/programme are fully realised Ensuring the project/programme starts off on the right track, with
the right focus and ethos Reduced complexity to enable rapid programme mobilisation Stakeholder buy-in gained from the outset Increased confidence in the programme's ability to deliver can
build team commitment and promote change more widely within the organisation
Effective management reporting so the right information is consistently available in a commonly-understood format at the right time
Previous Clients
Ministry of Justice Network Rail Department of Energy and Climate Change (now part of
Department for Business, Energy & Industrial Strategy) London 2012 Olympic Delivery Authority Home Office Technology National Employment Savings Trust (NEST)
For more information on our case studies please visit our website: www.pcubed.com
What we deliver Project and Programme Management o Identification, definition and setup o Business case development o Supplier management and
procurement o Estimating o Initiation and mobilisation o Planning and scheduling o Resource management o Business and technology change
management o Governance and control
Risk and issue management Dependency management Communications and stakeholder
management Budget and cost management Highlight and status reporting
(Senior Stakeholders, Board, Committee)
Dashboard (Scorecard) o Delivery Project assurance / Quality
management o Project and programme recovery o Benefits realisation Portfolio, Programme and Project
Office (PMO) o Set up and mobilisation o Delivery o Improvement o Capability assessment (P3O®,
P3M3®)
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Cloud project specification and selection Pcubed’s project specification and selection services are based on portfolio optimisation principles. We provide our clients with a strategic-level process for selecting and prioritising projects and programmes aligned with corporate cloud strategies and constraints. Pcubed can deliver this service as a ‘one-off’ review of your portfolio to assess its strategic value and achievability, or work closely with your organisation to embed a high value and lasting approach. In some circumstances, Pcubed can deploy our ‘Portfolio Accelerator’ toolset which we have developed to allow you to capture and prioritise your portfolio without investing in expensive off-the-shelf products. This tool can be a critical enabler for any organisation looking to improve its portfolio management capability, when deployed with Pcubed expert consultancy support. Portfolio Accelerator can be a simple first step to establish whether you want to invest in an enterprise portfolio management tool.
Key Benefits
Selection of the right projects – supporting you to review and score your projects against multiple dimensions such as: contribution to strategic objectives, intrinsic value (business case), aggregate levels of risk, achievability and benefits. Pcubed will enable you to select the right mix of projects to achieve maximum value
Improved project initiation – produce business cases that align to HM Treasury guidance and push high value investments forward faster
Improved ROI, reduced execution risk – gain the capability to align investments with constraints such as budget and resource capacity
Low-value investments stopped – deploying a best practice methodology to prioritise your portfolio, Pcubed can help you to identify and terminate low-value or underperforming initiatives and reallocate your resources to high-value investments
Increased visibility – gain management insight into the performance of your projects and programmes with consistent reporting for new project requests and on-going projects
A lasting legacy is embedded – the processes, tools and skills will be transitioned to your organisation ensuring you continue to improve and benefit from this approach after the Pcubed team has left
Previous Clients
BP plc Virgin Atlantic London Legacy Development Corporation (LLDC)
What we deliver
Project/Programme specification
o Project Scoping o SOC - Strategic Outline Case o OBC - Outline business case o FBC - Full Business Case o Business Case review o Alignment with policy/strategy o Financial and resource
capacity analysis o Benefits mapping o PID - Project Initiation
document Portfolio management /
Project selection o Strategic roadmap o Project selection framework
development and implementation
o Selection criteria/metrics definition and revision (e.g. strategy alignment, finance, resource, benefits)
o Gateway review process o Business case analysis Project/programme health
check reviews
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Business analysis for cloud implementation Pcubed’s business analysis service helps clients to define and agree business requirements and develop robust business cases. Pcubed offers a wide range of business analysis services to several industries including the UK public sector. We understand the pressures facing the sector, such as the need to realise unprecedented cost savings, enhanced public scrutiny and extensive stakeholder management. These are just some of the factors that typify your projects and programmes. Our services provide value for money by delivering tangible results whilst building internal capability through knowledge transfer. Pcubed’s business analysis services are regularly deployed to help clients develop robust business cases aligned to the HM Treasury Green Book framework. Pcubed business analysts also provide process re-engineering services following Six Sigma and Lean best practices. Our business analysts help organisations drive out waste and improve value. We help clients transform their IT functions through applying these services to IT management, systems development, service delivery and supplier management.
Key Benefits
Tough choices can be made – With budget pressures, changing priorities and long term supplier contracts presenting little room for manoeuvre, we can help you identify the portfolio of projects and programmes that deliver maximum benefit within your constraints
Policy & change are delivered – We help you drive efficient yet rapid delivery of your policy and change targets. Our diagnostic tools compare your programmes with best practice and provide you with a practical roadmap to realise benefits. Improvements will typically reduce costs by at least 20%
Enhanced delivery capability – We provide a lasting legacy of skills, processes and tools to reduce reliance on external consultants in the long-term whilst not compromising delivery in the short-term. We achieve this through skills transfer, access to our library of best practice process solutions and templates, and the use of our specialist PPM tools
Previous Clients
Transport for London (TfL) Network Rail European Space Agency (ESA)
What we deliver
Strategic roadmap Current state assessment ('As
is‘) Blueprint ('To be' state) Gap analysis SWOT analysis Business process improvement
analysis (including Lean & Six Sigma)
Risk analysis (HM Treasury Orange book, Management of Risk “M_o_R®”)
Business and functional requirements assessment and analysis
Project/programme business case outline and analysis
Portfolio, project and programme management reporting analysis
Investment analysis / appraisal (Value for Money - VfM)
Project/Programme cost analysis
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Transition and roll out management for cloud implementation Pcubed have expert knowledge and experience in leading IT /cloud transformation projects and programmes through their transition phases. We have a pragmatic and structured approach based on PRINCE2®, MSP® and ITIL® best practices to help our public and private sector clients create and execute transition plans for cloud based solutions. Our approach is based on a standard five-phase model comprising:
i. prepare the transition ii. analyse the transition plans iii. adopt KPIs to determine when transition cutovers can take
place and setting up tools to monitor transition iv. transfer the appropriate support model for a smooth transition v. adapt ‘as-Is’ business as usual to a more effective ‘to-be’
business state.
Key Benefits
Reduced risk to delivery - by providing structure to the planned changes and transparency to all stakeholders on what is planned
Earlier identification of risks - to ensure that risks are effectively mitigated in time
Improved implementation - smoother implementation of a change in your organisation, resulting in a better end-user experience and handover to business as usual
Sustainable change is created - supporting you to realise benefits beyond the lifetime of a project or programme
Previous Clients
London 2012 Olympic Delivery Authority Jaguar Land Rover Ministry of Defence Invensys – CCM Circle K (formerly Statoil Fuel & Retail)
What we deliver
Target operating model development
Transition readiness checklists Business readiness review Stakeholder analysis Initial risk assessment Day 1 plan Service due diligence report Communication plan
development and delivery Staff mobilisation plan Resource capabilities for
business change Transition plan development
and delivery Execution of transition plan
activities, monitoring and management
Training plan development and delivery
Service validation & testing Project/programme reporting Sustaining the transition o Knowledge transfer (coaching
and mentoring) o Benefits realisation
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Deployment of cloud services Pcubed supports clients in the deployment of cloud solutions to ensure they successfully transition into live operations, reducing the risk of resulting operational incidents and driving adoption by the user base. We have delivered major IT transformation programmes covering IT management, systems development, service delivery and supplier management. Our deployment service includes change management best practices to ensure that users understand the impact of the new system and how it affects them, resulting in full adoption of the solution and delivery of the predicted benefits. We also follow methodologies such as PRINCE2® and MSP® to implement change control, track progress and monitor continuous improvement.
Key Benefits
Provision of toolsets that are right first time Accurate measurement of progress and realisation of benefits,
maximising the return on investment Business change embedded within the organisation and
enhanced organisational change capability Substantially reduced risk of failed deployment by using our
proven methodology
Previous Clients
Office for Criminal Justice Reform (OCJR) Glasgow 2014 Ltd British Transport Police (BTP) Global investment bank EE (formerly Everything Everywhere) Circle K (formerly Statoil Fuel & Retail) Ministry of Justice
What we deliver
Deployment of applications, infrastructure and cloud based solutions
Manage deployment using o Release management o Cut-over and transition
management o Risk management process o Defect management
process o Change management
process o Quality assurance process o Communication plan o Training plan o Test and acceptance
strategy Track deployment progress Monitor continuous
improvement Manage 'go live'
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Business change management for cloud services Pcubed’s change management services help clients facilitate the organisational, cultural and people changes needed for successful IT transformations. Cloud based solutions involve significant change. We support our clients to identify hidden early risks, ensure adoption and maximise benefits associated with the change. We provide the process, tools and techniques to help our clients prepare their organisation for change, manage the change itself and ensure its adoption. Combined with our project and programme management expertise, Pcubed’s change management services increase the probability of project success and help manage resistance to change. Pcubed consultants are experienced in managing change and a number are certified Prosci® Change Management practitioners. We can provide support in the following areas:
Stakeholder management and communications Preparing organisations for change Organisational design / target operating model review Sustaining change
Key Benefits
Improved ROI through increased adoption of the change Ensured delivery of expected benefits Reduced organisational risk from the change Increased confidence in change being delivered to time, cost and
quality Reduced organisational friction in relation to the change Improved employee satisfaction by engaging them throughout
the change Sources of resistance and apathy related to the change identified
and addressed Increased confidence in change being delivered to time, cost and
quality
Previous Clients
Circle K (formerly Statoil Fuel & Retail) Jaguar Land Rover Balfour Beatty Network Rail Nationwide
What we deliver Current state assessment
Blueprint (’to be’)
Case for change analysis
Change management strategies
Change management plans
Stakeholder mapping and analysis
Stakeholder management strategy
Communications audit
Communications plans and implementation
Change readiness assessment
Change impact assessment
Organisational design assessment
Behavioural and cultural change activities
Coaching and training plans
Corrective action plans
Activities to sustain change
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Risk management for cloud implementation Pcubed’s risk management services are based on M_o_R®, PRINCE2® and MSP® best practice methodologies. Building on existing risk management standards, we provide our clients with a framework of roles, processes and tools to manage risks and issues. This ensures risks in delivering cloud based solutions are identified, assessed and controlled in order to achieve successful delivery and business outcomes. Our services include the review and development of Risks, Actions, Issues and Decisions (RAID) policies and processes to enable the management of all RAID items in a clear and consistent way. We also help clients to identify and address strategic risks and reduce risk of programme operation. Our experience in delivering cloud based solutions means we can assist clients in managing risks particularly related to delivering this type of service, for example data protection and information security risks.
Key Benefits
Reduced levels of risk through early identification, evaluation and intervention
Increased Return On Investment (ROI) through maximising benefits realised, reducing cost and schedule overruns and improved quality
Successful implementation of cloud based solutions that deliver desired transformations
Reduced potential for in-service disruption at an operational IT level
Effective transitions, assuring sufficient redundancy by evaluating data loss risks
Improved business continuity through effective backup and recovery plans
Previous Clients
Ministry of Justice London 2012 Olympic Delivery Authority (ODA) European Space Agency EE (formerly Everything Everywhere)
What we deliver Risk identification and logging Risk evaluation
- with particular attention to cross enterprise failures
Risk response planning Risk monitoring and reporting Dashboard and consolidated
risk reporting Development of RAID policies
and processes Risk management strategies Risk appetite statement Consistency with any
corporate/organisational risk management standards and approaches
Severity Visibility (up to)
Meaning (Guidelines)
Very Severe Black (21 – 25)
Programme Board
Programme is very concerned about this risk. Potentially huge impact on costs, timescales, benefits or reputation. Potentially threatens the justification / continuation of the Programme. Above risk tolerance threshold. Action plan, including a contingency plan, needs to be developed / implemented urgently. Needs very close monitoring.
Severe Red (15 – 20)
Programme Board
Programme feels concerned about carrying this risk. Consequences of risk materialising would be severe but not huge. Above risk tolerance threshold. Action plan, which may include a contingency plan, needs to be developed / implemented, with some actions taken as a matter of priority. Needs close monitoring.
Material Amber (6 – 14)
Project Board
Programme is uneasy about carrying this risk. Consequences are material but not severe. Within risk tolerance threshold. Action plans should be developed and implemented in a timely manner; may include use of contingency plans at a later stage. Should be monitored regularly.
Manageable Green (0 - 5)
Programme Director
The Programme is content to carry this risk. Minimal potential impact on the Programme. Within risk tolerance threshold. Focus will be on monitoring the risk to check there is no adverse movement. Action plan may be prepared and implemented if required; risk will be tackled if it materialises.
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Programme recovery for cloud implementation Pcubed’s programme recovery services are focused on helping clients get troubled cloud projects and programmes back on track. We provide a proven approach that addresses the issues underlying a failing IT transformation project or programme. The aim of our recovery service is to deliver the outcomes and benefits needed by the business. Our approach includes:
Understanding the context – through reviews, interviews and documentation
Identifying the reality – we analyse specifications and plans, and validate status reports with teams on the ground to understand what the programme status really is
Mapping the way ahead – we offer realistic options and advise on ways of recovering the project/programme
Achieving the recovery – we can assist or lead the recovery of the project/programme
Driving long term change – our expertise can be harnessed to ensure that future projects and programmes are more successful
We offer a proven approach and many supporting tools to deliver the outcomes and benefits expected by uncovering the root cause of issues and implementing recovery roadmaps.
Key Benefits
Maximised Return on Investment (ROI) Reduced transformation risks by removing delivery obstacles
and causes of delay in order to deliver strategic aims Increased assurance that a cloud based solution contributes to
the client’s strategic drivers and creates real benefits whilst remaining affordable
Previous Clients
Police Services (IMPACT) Athens 2004 General Motors Peer 1 Hosting
What we deliver Current state (as-is)
assessment Blueprint (to be) Clear view of the status of the
programme Gap analysis SWOT analysis Options development Recovery roadmap Recovery plan Set up and mobilisation Support to lead and deliver the
recovery Lessons and recommendations
for future programmes
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Programme assurance for cloud implementation Pcubed’s programme and project assurance service confirms the achievability of a cloud based solution and assures sufficient management systems are in place to monitor, manage and deliver desired business objectives. It provides confidence in delivery. Our assurance services provide clients with confidence in delivery of key transformation initiatives. The aim is to assure that investments are aligned with the organisation’s goals and deliver the required outcomes and benefits. We have a range of diagnostic tools and assessments which we can run to help understand the health of programmes delivering cloud based solutions.
Key Benefits
Assurance that effective systems and controls are in place for reporting, planning, change control, issues and risk management
Provision of a cross programme view that identifies implementation deficiencies and opportunities within transformation silos
Identification of hotspots which require attention to ensure successful transformation delivery and business benefits realisation
Assurance that roles and responsibilities are effectively defined , appropriate accountability is in place within the transformation environment and programme resources are available
Assurance that transparent and consistent communications among all involved stakeholders are taking place
Previous Clients
London 2012 Olympic Delivery Authority Home Office Technology Ministry of Justice Police Systems (IMPACT)
What we deliver Independent project reviews
and health checks Value assurance Quality assurance Cost assurance Schedule assurance Resource assurance Stakeholder assurance
assessment Current state (as-is)
assessment Blueprint (to be) Gap analysis Assessment of programme
products and controls Assessment of governance
and information management processes
Assurance roadmap Strategy for roadmap
implementation Design of programme
assurance functions
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Benefits realisation management for cloud implementation Pcubed’s benefits realisation services for cloud based solutions use a proven method of ensuring investments deliver business benefits. We support clients to ensure that the substantial investments made in cloud based solutions realise the expected benefits. An active benefits realisation framework delivers better results and contributes to achieving the benefits desired. Research shows that most projects fail to deliver their full range of intended outcomes. Our benefits realisation management services enable measurable and achievable delivery against strategic objectives. We provide a structured set of processes and tools for identifying and defining benefits, planning to realise the benefits, and monitoring realisation of benefits.
Key Benefits
Return on Investment (ROI) is protected Forecast benefits are achievable and represent value for money Forecast benefits are realised in practice as early as possible Emergent benefits are leveraged and optimised Easier to measure results Resources are targeted where they can obtain the greatest
return Successful delivery of benefits boosts confidence in an
organisation’s ability to deliver new capabilities
Previous Clients
BP plc Ministry of Justice Transport for London Network Rail
What we deliver Benefits mapping Baseline and target setting Identification of benefit owners Benefits realisation plan Business case development
and analysis Definition of Key Performance
Indicators (KPIs) Validation of expected benefits Benefits tracking and
measurement
Benefits reporting and monitoring
Dashboards for key metrics Benefits reporting processes
RecipientCost Avoidance
Self Assessment Cashable Opportunity Cashable Opportunity £ %Crown Courts 12.700 35.620 0.000 25.920 0.000 74.240 6.7%
Quality of Benefits Forecast Other CJOs 0.000 117.820 0.000 52.760 0.000 170.580 15.3%Scale of Benefits Forecast Cross CJS 0.000 0.000 0.000 173.710 0.000 173.710 15.6%Quality of Realisation Planning Outside CJS 0.000 0.000 0.000 694.860 0.000 694.860 62.4%Likelihood of Realisation Total £ 12.700 153.440 0.000 947.250 0.000 1113.390 100.0%
Benefits Realised this financial year £m Last report NowMonetary Value of Benefits Realised YTD 0.01 NPV £m* 154.301 -
4.10.0%
Variance -4.09
Performance £ M
From 1 month after Go-live at each court centre
Reduced waiting time claim valuesBenefit not yet due for realisation10 Reduction in solicitor waiting - 12.7 Efficiency cashable
PSA Targets 2, 3 and 5
Crown Court
Following rollout to all prisons in a CJA
Benefit not yet due for realisation9 NOMS Benefits - 36.9 Effectiveness opportunity
PSA Target 5
NOMS
Benefit ahead of or in line with plan10
Benefit ahead of or in line with plan
No of bail forms sent and time taken
9
3 months after go live in a CJ Area
No of enquiries made to CCBenefit ahead of or in line with plan
No of daily/warned lists sent and time taken
8 Police Benefits - 115.52 Efficiency opportunity
PSA Target 5
Police
3 months after go live in a CJ Area
Number of enquiries made to CCBenefit ahead of or in line with plan
No of daily lists faxed/time taken.
7 CPS Benefits - 2.3 Efficiency opportunity
PSA Target 5
CPS
From 1 month after Go-live at each court centre
Backlog countBenefit ahead of or in line with plan
Number of disposals
6 Crown Court Efficiency benefits - 35.61 Efficiency opportunity
PSA Targets 2, 3 and 5
Crown Court
From 3 months after Go-live at each court centre
Number of disposalsBenefit ahead of or in line with plan5 Court time saving (Same day delays) - 5.98 Effectiveness opportunity
PSA Targets 2, 3 and 5
Crown Court
From 6 months after Go-live at each court centre
Percentage of ineffective hearingsBenefit not yet due for realisation4 Court time saving ( Ineffective Hearings)
Assumption of improvement of 1-10% 31.78 Effectiveness opportunity
PSA Targets 1, 2, 3 and 5 Crown Court, Police, CPS, Probation
From Go-live at each court centre
No. of adjournments as a result of no PSRBenefit ahead of or in line with plan3 Court time saving (PSR adjournments)
Improvement from 15% to 3.4% 4.06 Effectiveness opportunity
PSA Targets 2, 3 and 5
Crown Court
To start 6 months after completion in a CJ Area
Time from CC result to PNC update
2 Reduction in the cost of crime
PNC update down to 3 days 694.86 Effectiveness opportunity
PSA Targets 1 and 3
UK economy
To start 6 months after completion in a CJ Area
Time from CC result to PNC updateBenefit realisation behind Plan
Realisation Ramp Up Key Measures/Indicators of Benefit
Benefits Realisation
Status
1 Reduction in the cost of crime
PNC update down to 3 days 173.71 Effectiveness opportunity
PSA Target 5
CJS
94.2*NPV discounted at 3.5%
Project Life Cycle Benefits Profile (Top 5-10 benefits over 10 years)
Benefit Description
Impact
Benefit Category Strategic AlignmentMain Recipient
Name(s) of recipient agreed with
Q4 Assessment
Q4 forecast for Q1
Forecast in latest published Delivery Plan YTD IRR %
Approved by SRO:
Benefit not yet due for realisation
CJS IT BENEFITS PROGRESS REPORT - QUARTER 4 2004-05 FOR CJS EXCHANGE XHIBIT PORTAL
10 Year Analysis
Efficiency £ M Effectiveness Total
Q3 Assessment
Q3 Forecast for Q4
Cumulative Cost and Benefit Forecast 2003-2013
-
200
400
600
800
1,000
1,200
2003
-04
2004
-05
2005
-06
2006
-07
2007
-08
2008
-09
2009
-10
2010
-11
2011
-12
2012
-13
Year
£'m
Cumulative Benefits Cumulative Costs
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Readiness assessment for cloud implementation Pcubed’s readiness assessment service predicts how an organisation’s people will adapt to a cloud based solution and recommends steps to encourage them to adopt the transformation successfully. Deployed at the outset of an initiative or part way through, this service delivers practical and actionable insights tailored to our clients’ specific needs. Our approach includes:
Engagement with those affected by the cloud based solution, identifying potential issues and root causes that may impact successful implementation
A compilation and analysis of data drawn from across an organisation with clear, condensed findings
A series of recommendations outlining the practical actions needed to secure effective business adoption, successful outcomes and maximum benefits
An implementation plan for addressing the root causes of resistance or apathy
Making strategic use of the Pcubed’s readiness assessment service minimises delivery risk and facilitates widespread adoption of our clients’ most important strategic transformations.
Key Benefits
Delivery of expected benefits is safeguarded Improved employee satisfaction by engaging them throughout
the planning and deployment of the cloud based solution Sources of resistance and apathy surrounding the change are
identified and addressed Improved Return on Investment (ROI) on change programmes
through increased adoption Earlier identification of risks so they can be more cost-effectively
managed
Previous Clients
Nationwide Circle K (formerly Statoil Fuel & Retail) Jaguar Land Rover European Space Agency
What we deliver Collation of stakeholder and
sponsor views Readiness assessment tailored
to the specifics of your project Stakeholder engagement Risk analysis Gap analysis SWOT Recommendations and actions Strategic roadmap Implementation plan
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Business process re-engineering for cloud implementation Pcubed’s business process re-engineering service is a holistic approach for strategic transformation that eliminates non-value adding activities and reduces process variability. We support clients in transforming into more agile, flexible and effective organisations. Our services combine Lean and Six Sigma approaches with structured project and programme management methodologies to help achieve improved efficiency in operations, optimised value for money and the delivery of organisational objectives. For clients implementing cloud based solutions, we can document previously undocumented processes, develop a consistent way of working, identify and fix process gaps and help integrate different services.
Key Benefits
Rapid achievement of efficiency improvements and cost reduction through tailored, actionable implementation actions and plans
Reduced operational costs through improved integration and effectiveness of processes
Improved quality of operations through efficient and robust improved processes
Improved organisational efficiency and flexibility through improved cross-functional working and reduced siloed working practices
Increased responsiveness and flexibility through improved visibility and insight based on reliable metrics measuring the effectiveness and efficiency of processes and the optimisation activities
Improved effectiveness and efficiency through validated and clearly defined roles and responsibilities for processes and tasks
Optimised process performance through increased stakeholder buy-in achieved by stakeholder engagement in process verification
Previous Clients
Invensys Rail Group (now Siemens AG) AGCO EE (formerly Everything Everywhere) European Space Agency
What we deliver Process audit Current state (as-is)
assessment Blueprint (to-be) Development of Critical
Success Factors Formalised processes Best working practices Regulatory compliance Lean management Six Sigma Post M&A process integration Training Needs Assessment Resource planning and role
definitions
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Business analysis: Capability assessment for cloud implementation Pcubed’s capability assessment services assess an organisation’s ability to apply a cloud based solution and drive progress towards desired improvement targets. We work with our clients to establish an accurate understanding of current capabilities and help define improvement strategies. Our services have helped public sector organisations to plan improvements and determine a roadmap in support of their objectives. We can apply our assessment methodologies to different levels of an organisation, from enterprise, through divisions/functions, to individual programmes and teams. Our approach comprises three key elements:
Current ‘as-is’ assessment – what is the organisation’s current position
Target ‘to-be’ future state – what is the organisation trying to achieve
Roadmap – how can traction be gained for recommendations to transform
Key Benefits
An accurate understanding of current capabilities, root causes and impacts
A clear view of the improvements and target capabilities required to meet challenges and support objectives
Development of a robust mandate for change given the stakeholder engagement, extensive internal research
Increased organisational capability and maturity Stronger and more predictable delivery performance Reduced risk, avoiding nasty surprises. Increased return on investment (ROI) and support for
achievement of wider business objectives.
Previous Clients
Invensys Rail Group (now Siemens AG) Jaguar Land Rover Ministry of Defence BusinessLink Global universal bank
What we deliver Stakeholder workshop, surveys
and or interviews Document review Current state ‘as is’
assessment Definition of the target future
state Benchmarking Gap analysis Prioritised actionable roadmap Time phased recommendations
that balance client priorities with analysis of assessment findings
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Resource management for cloud implementation Pcubed’s resource management service provides clients with a flexible quantitative approach to understand whether they have the required capacity and skills to deliver their cloud based projects/programmes. We help clients to optimise resourcing levels and achieve the right mix of skills and utilisation to drive transformation. Our services enable clients to deploy employees effectively against often conflicting projects and other priorities, enabling return on investment and the achievement of project objectives.
Key Benefits
Reduced overhead costs Enhanced cost control mechanisms Reduced risk to delivery Early indicators to resource issues Efficient management of expertise and skills Benefits sought from the project/programme are fully realised Increased confidence in the project/programme's ability to
deliver
Previous Clients
Transport for London Nationwide Harman Technicolor
What we deliver Detailed resource planning Resource maturity assessment Resource forecast Resource schedule Resource execution Resource reporting Development of resource
management processes
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Stakeholder and communication management for cloud implementation Stakeholders have a major impact in every phase of a project to deliver a cloud based solution. Pcubed’s stakeholder and communication management services provide a pragmatic and structured approach based on PRINCE2® and MSP® best practices to help our clients deliver their cloud based solutions. We provide a structured approach to stakeholder engagement and communications, supporting effective project and programme delivery. Key elements of our approach involve:
Identifying and mapping stakeholders – to define who will be impacted by the transformation activities
Analysing stakeholders – to understand how different individuals and groups are expected to be impacted by the transformation
Targeting communications and stakeholder engagement – to enable effective messaging to different groups, using a range of methods
Key Benefits
Improved ROI on the project or programme through enhanced adoption levels
Maximised potential for a project to embed once it has been delivered through effective and sustained stakeholder buy-in
Improved employee satisfaction by engaging them throughout the cloud transformation
Aligned stakeholder expectations with what the project or programme will actually deliver
Negated adverse behaviour and negative sentiment towards the cloud transformation, reducing risk and maximising return
Previous Clients
Ministry of Justice Circle K (formerly Statoil Fuel & Retail) EE (formerly Everything Everywhere) Jaguar Land Rover
What we deliver Stakeholder identification Stakeholder mapping and
analysis Stakeholder management
strategy and plan Communications audit Communications strategy and
plan Stakeholder engagement
governance Identification of key audiences
and communications messages Planning and implementing
stakeholder engagement and communications activities
Processes for logging, tracking and resolving stakeholder issues
Workshop facilitation
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IT Multi Sourcing (SIAM) programme management Pcubed can support clients in delivering IT multi-sourcing projects and is experienced in setting up and implementing IT transformations that include cloud based services. For clients looking to implement SIAM services we can provide support from inception through to implementation and handover. We can support options development and the detailed design of a target operating model, as well as hands on support for ‘go live’ and ensuring a smooth transition.
Key Benefits
Reduced risk of failed deployment by using our proven methodology for initiation and programme definition
Reduced costs and increased programme assurance through rapid programme mobilisation
Reduced costs and risks through improved robust option development, assessment and selection
Reduced risk of failure and improved adoption of change through effective stakeholder buy-in from the outset
Reduced risk and costs of transition into live operation Improved assurance of programme delivery through effective
management reporting and improved decision-making Long-term benefits realisation service improvement through
effective change and transition management and organisational capability improvements
What we deliver Scoping assessment Business case development Options development and
appraisal Design of operating model Service design and strategy Set up and implementation of
SIAM services Transition planning Service improvement plans Stakeholder engagement and
communications planning Programme management
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ERP cloud solutions Modern Enterprise Resource Planning (ERP) solutions are enhanced by adopting cloud technologies. Pcubed offers a vendor and platform agnostic approach to customers who are adopting cloud services to operate ERP solutions. Our approach encompasses agile deployment methods focusing on Total Cost of Ownership (TCO) so that time-to-value is shortened. We can provide objective independent evaluation of cloud solutions, architectures, strategies and programmes. We work with clients to implement a risk managed approach to cloud selection, security and deployment. We can manage the selection of solutions to meet objectives such as:
IaaS – Infrastructure as a Service for ERP
PaaS – Platform as a Service for ERP
AaaS – Application as a Service for ERP
SaaS – Software as a Service for ERP
Key Benefits
Increased confidence in cloud solution being delivered to time, cost and quality
Reduced organisational risk from the change Improved employee satisfaction by engaging them throughout
the change Sources of resistance and apathy related to the change identified
and addressed Risk managed approach to security management TCO models evaluated against consumption based cloud models
Previous Clients
Circle K (formerly Statoil Fuel & Retail) Aston Martin Lagonda WPP (Asia) Toyota Clorox Chevron
What we deliver
Independent ERP solution ERP architecture Service assessment Deployment of solutions
aligned to the strategic imperative including hybrid combinations
Integrating business change, process improvement and technology capability
Data management Test management Security management of
cloud solutions Independent validation and
verification and assurance of cloud solutions
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Deployment of Microsoft Project Online / Microsoft Project Server Pcubed is highly experienced in implementing Microsoft Project Online and Project Server PPM solutions - "hands on" project and programme delivery is part of our core business. We know how to appropriately and pragmatically apply these tools from a user perspective, to maximise business value from your investment. Pcubed use a proven methodology integrating both waterfall and agile approaches to build effective governance, develop business cases and plan effective deployment. We also follow methodologies such as PRINCE2® and MSP® to implement change control, track progress and monitor continuous improvement. Our approach includes change management activities, such as training and stakeholder management. This allows users to understand the impact of the new system and how it affects them, resulting in wide adoption of the solution and delivery of the predicted benefits.
Key Benefits
Holistic approach to implement Microsoft PPM functionality - development of organisational project management maturity and building solution capability iteratively to enhance the rate of adoption
Quick assessment and scope of Microsoft PPM deployment - using Pcubed Solution Envisioning Service to show how to maximise value from the toolset and help kick-start the implementation process
Pcubed PPM deployment with a full suite of services - solution design, technical implementation, training, process integration and change management activities
Experience from hundreds of deployments and Microsoft Gold partner status
Wide adoption of the solution and delivery of predicted benefits Delivered by Microsoft Gold partner in portfolio and projects
Previous Clients
UK Borders Agency Home Office Commonwealth Games 2014 Defra Scottish Government And a large number of private sector clients
What we deliver
Scope definition of business and technology requirements
Solution design Technical implementation Configuration of Microsoft
PPM solution and reporting tools
System, Integration and User Testing
Migration of existing data Proof of Concept and Pilot Full deployment (testing,
training, roll out) Change management Post deployment support
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Microsoft Project Online and Microsoft Project Server PPM support services Many organisations need the ability to access skilled and experienced resources to supplement their internal support teams. In addition to the delivery of Microsoft PPM solutions, Pcubed provide helpdesk services for their own products and for Microsoft PPM tools i.e. Microsoft Project Server, Microsoft SharePoint and Microsoft Project Online. This provides access to experienced and knowledgeable technical support which can be used for any related activities e.g. incident management, platform upgrade, report changes, training or process changes. Support services are a pre-paid service with a structured and controlled call-off process. This enables resources to be allocated rapidly to any requested helpdesk service.
Key Benefits
Internal resource supplemented with skilled Pcubed technical resources
Wide knowledge base with access to Pcubed’s global deployment experience
Support for rapid resolution of Microsoft PPM issues Ability to call on any Pcubed expertise, if required Easily extended to allow for peaks e.g. around new versions Framework allows for flexible approach in the future Leverage Pcubed's Microsoft Managed Gold Partner in portfolio
and projects Pre-paid process provides immediate resourcing and reduced
administration
Previous Clients
UK Borders Agency Home Office Commonwealth Games 2014 Defra Scottish Government
For more information on our case studies please visit our website:
www.pcubed.com
What we deliver
Level 1 - Helpdesk
o Call logging o Management of information
on problem and issue quantity and fix timescales
Level 2 - Functions and high level software problem solving
o Defined service levels and performance reporting against these levels (e.g. dashboards with KPIs)
Level 3 - Core software problem resolution support
o Problem resolution o Pcubed remain the first
point of contact, whilst liaising directly with Microsoft to resolve the problem
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Cyber Defence – Maturity Assessment
Our offering ensures that your cyber programme meets UK Government standards and follows UK best practices as prescribed by the National Cyber Security Centre (formerly CESG) for cloud-based services. Pcubed provide a pragmatic, structured approach to guide you through the stages of a cyber engagement. Pcubed have helped many customers manage complex decision making; by establishing a programme to help prioritise the effort and investment required to define a clear path through the complexities of cyber engagement and deliver a cyber-resilient organisation, using Government-approved tools and methods. The central focus of our work is to define your organisation’s current cyber capability and identify threats and exposures. The results are compared with industry best practice, including 10 Steps to Cyber Security and NIST. Best practice recommendations then provide the basis for an investment plan and roadmap, to increase your organisation’s resilience. The toolset includes a full set of best practice controls, from ISO/IEC 27001:2013, the US’ NIST Cyber Security Framework, UK’s 10 steps to Cyber Security and Cyber Essentials. The resulting tool is a fully comprehensive cyber-security assessment, incorporating the standard lifecycle of assess, deter, protect, detect and respond, mapped against the ITIL lifecycle of Service Strategy, Service Design, Service Transition and Service Operation for cloud-based services.
Key Benefits
Benchmarked assessment, highlighting gaps and compliance – This compares your organisation with established industry standards, highlighting areas to invest in or for management attention.
A cyber roadmap, value proposition and business case – From the areas identified in the assessment, we provide an action plan and recommend a list of tasks to address the gaps.
A cyber investment plan to meet desired level of resilience – The investment plan estimates the time and resource required to achieve the desired level of resilience and compliance sought.
Previous Clients
Pcubed have helped many UK customers make the right investment in building cyber-resilient organisations that comply with UK-recommended standards.
What we deliver
Project charter Cyber assessment report Roadmap to achieve desired
state including action plan Phase presentation summary Interviews and assessments Gap assessment and
benchmarking Cyber investment plan to meet
resilience level sought Presentation, closure and next
steps
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Key elements of our services The key elements of our services set out in this Service Definition Catalogue are outlined below. This information is also included in our Terms and Conditions Document, Pricing Documents and detailed on the Digital Marketplace.
a) Information assurance – Pcubed’s Information Systems Management System (ISMS) is intended to be an enabling mechanism for information sharing and for reducing information-related risks to acceptable levels. All employees of Pcubed and external parties identified in the ISMS are expected to comply with and implement this policy. All employees, and external parties, will receive appropriate training. The consequences of breaching the information security policy are set out in the organisation’s disciplinary policy and in contracts and agreements with external parties. The ISMS is subject to systematic review and continuous improvement. Pcubed is ISO27001: 2013 certified for its ISMS.
b) Information assurance – Pcubed adheres to the Government Security Classification Scheme and this is reflected within our ISO27001 accreditation document process and procedures.
c) On-boarding and off-boarding can be supported via Pcubed’s Microsoft PPM deployment services outlined in this catalogue.
d) Pricing for the services in this catalogue is contained in the accompanying Pricing Document and SFIA Rate card.
e) There are no foreseeable constraints to the services (e.g. maintenance windows, level of customisation permitted, schedule for deprecation of functionality/features etc.)
f) Support hours are provided within our Microsoft PPM support services. Please refer to the relevant entry in the Digital Marketplace for more details.
g) No financial recompense model is provided for not meeting service levels. h) The ordering and invoicing process can be found within our Terms and Conditions
Document. i) There are no consumer responsibilities for the services.
The Termination terms are as follows:
By consumers (i.e. consumption) is one month’s notice
By the Supplier (removal of the Service) is one month’s notice