fy2020 mat-su borough - pages - mat-su …...challenges - security "government was the largest...
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GIS/Mapping
Transparency
InfrastructureSecurity Posture
Information Technology
FY2020
Department Budget Proposals
Mat-Su Borough
Information Technology2016 2017 2018 2019 2020
$5,623,811 $5,731,206 $5,763,670 $5,727,880 $5,714,718
$2,388,155 $2,680,942 $2,708,832 $2,416,494 $2,382,773
$261,594 $249,263 $163,733 $213,085 $194,424
24 24 24 24 (1 vacant) 24 (2 vacant)
8 7 7 5 5
$948,000 Rqst
$270,000 Act
$938,000 Rqst
$460,000 Act
$2,985,000 Rqst
$975,000 Act
$3,140,000 Rqst
$5,885,405 $6,250,469 $6,387,403 $6,915,965 TBD
Budget (Operational)
Without Wages and Benefits
Non-Area wide (Animal Care & Library)
Staff
Budget (Capital)
Total IT Budget
Full-time
On-Call
Digital Transformations
Information TechnologyBig Accomplishments
Cyber Attack Recovery
Smart Community
Driveway Permits
Information TechnologyDigital Transformations
Swimming Lessons
eCommerce
Aerial Imagery
$500K+ Revenue Annually
$90K One-time Investment
Mobile Assessments Business Licenses
eCommerce
Continuing to pay benefits
Find My School
Transportation Viewer
Assembly District
Story Map
Parcel View
Upgrade
Flood Mapping
Problem Reporter
2018 Road
Bond
Story Map
Census Maps
Information TechnologyDigital Transformation
eCommerce Benefits Employee
Time Savings
=
Time Repurposing
Hours
Repurposed
Business Licenses: 2113
Swim Lessons: 2342
Personal Use: 62(Firewood and Gravel)
Parking Passes: 770
Ambulance Billing: 59
Driveway Permits: 26
Serve a
Growing
population
With the same
number
Of employees
Man Hours Repurposed:
2754 by April 2018
5372 by April 2019
Since April 2017:
5567 Customers
9952 Transactions
$ 776,448
Collected Online
Information TechnologyeCommerce
Ripple Effects
People don’t drive to
Borough buildings to
do business
Citizens Save
Time & $$
Fewer people on the roads
=
Less wear and tear on roads – Public Works
Fewer accidents – Emergency Services
Fewer road upgrades – Capital Projects
People are happier
With their local
Government
Information TechnologyService Portfolio Costs
Item Cost
Parcel Mapping $ 277,262
Map Making $ 155,390
Aerial Imagery $ 80,815
Addressing & e911 Support $ 113,597
Web Apps & Maps $ 287,297
Open Data $ 177,753
Census $ 68,871
Project Management &
Other professional Services $ 1,270,403
Item Cost
Training $ 233,234
Desktop Support $ 1,133,804
Network Infrastructure $ 825,130
Application Servers $ 1,417,647
Data Management $ 314,958
Phones $ 355,325
Web Sites $ 204,505
Total $ 6,915,965
Approximate Costs of IT
Services in FY19,
Including Manpower
1)Build a Smart Community Partnerships, Open Data, Web Apps & Maps
4 Smart community Forum meetings per year
Information TechnologyDepartment Strategic Goals
2)Enterprise Approach to Systems and Data Process Improvement: Govern, Logos
Multi-Solution Platform: SharePoint, ArcGIS
(Intranet, eCommerce, External web sites)
Integrations: SharePoint, ArcGIS, Govern,
Logos, Records Management, more…
3)Provide Tools and Training to Elevate
Organizational Management Maturity Portfolio Management, Strategic Planning,
Project Management, Process Mapping,
Policies & Training
Also Achieves
Security
Enhancements
Continued Recovery
Information Technology
Security
Manpower
46 Remote sites still
need wireless
Information Technology
New processes need
documentation and training
Security features need
configuration
Challenges - Recovery
33 recovery projects to
wrap upImplementation of new
Disaster Recovery site
12,449 breaches and leaks last year, a 424% increase on 2017
Information TechnologyChallenges - Security
www.infosecurity-magazine.com
"Government was the largest growing exposed sector in
2018, increasing over 291% from 2018"
4iQ co-founder and CTO Julio Casal
Cybersecurity Ventures predicts that newly reported
zero-day exploits will rise from one-per-week in 2015 to
one-per-day by 2021.
Information TechnologyChallenges - Security
No dedicated cyber security personnel
Shortage of cyber security personnel, everywhere
We are still learning our new security tools
We need vendor support – Managed Service Providers
We need partnerships with Federal, State, and
other local governments
Information TechnologyChallenges - Security
Counties Are on the Front Lines of Cyber War
Retired four-star Marine Gen. John Allen has seen
the cyber threat in action and believes it’s targeted
at counties.www.routefifty.com
IT was short of industry averages before
Tickets queues have doubled
Information Technology
Skills need to be developed
Training
All Departments
Outside contract services are needed
Managed Services
Projects
Industry Standard is 20% of workforce
Challenges - Manpower
Information TechnologyUpgrade Opportunities
Digital Transformation
Old ways of business are out
More efficient operations are in
Partnerships with
Other departments & organizations
IT investment supports all departments
Information TechnologyUpgrade Opportunities
Property Taxes - Online
Number of Tax
bills under $1,000
46,085
If 10,000 transactions
paid on line
At .5 man hour saved
per transaction
5,000 Manhours
saved per year2018 Point ‘n Pay Tax:
Revenue: $3,202,221
Transactions: 5,388
Aver. Tax/ Trans: $600
1) Digital Transformation makes the entire
workforce more efficient
Information TechnologyKey Takeaways
2) IT investment supports the
entire organization
3) Cyber Security Challenges
are always increasing