fy19 technology, data & analysis division tdad - 103018.pdf1.2 keep all mobile computers...

Technology, Data, and Analysis Division – 2019

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TECHNOLOGY, DATA, & ANALYSIS DIVISION

2019 STRATEGIC PLAN


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TABLE OF CONTENTS

MISSION STATEMENT ......................................................................................................................................................... 3

VISION STATEMENT............................................................................................................................................................. 3

ORGNIZATIONAL CHART .................................................................................................................................................. 4

TACTICAL COMPUTER SECTION .................................................................................................................................... 5

SYSTEM OPERATIONS SECTION .................................................................................................................................... 8

INFORMATION SERVICES SECTION ........................................................................................................................... 10

CRIME ANALYSIS SECTION ............................................................................................................................................. 12


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MISSION STATEMENT

The mission of the Technology Data and Analysis Division (TDAD) is to ensure the exceptional collection, storage, dissemination, and analysis of department data and information through the implementation and maintenance of quality information systems and technologies, coupled with sound policies and best practices.

VISION STATEMENT

TDAD will continue to partner with operational and administrative units to improve operations by thoughtfully implementing innovative automated systems that meet or exceed department business needs. We strive to make information accessible to all staff, while continuing to focus on the improvement of both the timeliness and accuracy of data. TDAD will provide in-depth analyses of relevant information to assist with the strategic, tactical, and administrative objectives of department and City partners. Working with these partners, we will explore the use of new data elements and/or shared data sets to further explore potential relationships and proactive solutions.


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ORGNIZATIONAL CHART

DIVISION CHIEF

ANTONUCCI

Lieutenant - ISS

JONES

Sergeant

ISS Supervisors

Public Safety

Records Clerks

Special Police

Officers

TCS

SGT.

Officers Database

Administrator

Crime Analysis

SUPERVISOR

Crime Analysts

Systems Operations

REYNOLDS

Computer Programmer

Analyst

Technical Support

Helpdesk Technicians


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TACTICAL COMPUTER SECTION

Description of Section

The Tactical Computer Section (TCS) responsibilities encompass assessing, implementing, and maintaining a comprehensive mix of software and hardware used by operations in the field. TCS maintains the Department’s fleet of 345 Panasonic Toughbooks and associated hardware. TCS staff maintains the web based mobile intranet and Field Based Reporting software. This section evaluates emerging technology, continuously trains users, and troubleshoots user and system problems. TCS, as requested, provides support to the Sheriff’s Department, Fire Department, and NOVA Police mobile computer fleets.

CURRENT FY GOALS

#1 Maintain core, mission critical hardware and software

1.1 Maintain 24/7 FBR and CAD MOBILE operational status

Action Plan Assignment Target Date 1.1.1 Properly maintain hardware/software per vendor

schedule and need

TCS Ongoing

1.1.2 Provide upgrades and enhancements per vendor schedule and need

TCS Ongoing

1.1.3 Ensure security of data using IT best practices and CJIS requirements

TCS Ongoing

1.2 Keep all mobile computers operational 1.2.1 Replace older models on an annual basis TCS Ongoing

1.2.2 Goal to keep each one on a 3 yr cycle TCS Ongoing

1.3 Prompt response to MDB help desk tickets

1.3.1 Use help desk system to track requests

TCS Ongoing

1.3.2 Build knowledge base from requests/troubleshooting

TCS Ongoing

1.4 Maintain LPR camera and software operations

Action Plan Assignment Target Date 1.4.1 Provide maintenance, replacements, and upgrades per

vendor requirements and emergency need

TCS Ongoing

1.4.2 Continue to work with regional subcommittee on sharing of data

TCS Ongoing


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#2 Provide new, innovative technology solutions 2.1 Implement Text to Voice software

Action Plan Assignment Target Date 2.1.1 Work with CAD and software vendor to ensure

compatibility and integration of systems. This is the primary challenge. Explore alternative solutions as needed

TCS FY19Q4

2.1.2 Test, deploy and train users

TCS FY19Q4

2.2 Implement Electronic-citations (part of Traffic Safety Plan) 2.2.1 Identify solution

TCS Complete

2.2.2 Identify pilot funding

TCS Complete

2.2.3 Pilot project starting on June 2018 (procurement)

TCS Complete

2.2.4 Full implementation and evaluation of Pilot program TCS FY19Q2

2.2.5 Ensure interfaces work (RMS, COURTS) TCS FY19Q4

2.2.6 Expand eCitations pilot to all of Patrol – dependent on user feedback and funding

TCS FY19Q4

2.3 Research appropriate mobile apps and tablet technologies

2.3.1 Stay current with industry trends by attending conferences, reaching out to vendors, and other jurisdictions

TCS Ongoing

2.3.2 Discuss successes with other jurisdictions

TCS Ongoing

2.3.3 Continue to be involved in primary vendors’ business strategic plan to launch related technologies

TCS Ongoing

2.4 TRAFFIC PLAN: Assist with Call.Click.Connect data collection

2.4.1 Work with TSS Commander to help automate specific data collection and reporting required.

TCS Ongoing

#3 Expand LPR Program

3.1 Expansion of LPR program to fixed and trailer units

Action Plan Assignment Target Date 3.1.1 Work with regional partners (COG) leveraging best

practices with technology and policy

TCS FY19Q4


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3.2 Connect LPR database to other jurisdictions 3.2.1 Work with regional partners (COG)

TCS FY19Q4

BEYOND FY19 GOALS

#4 Provide well maintained fleet of MDBs

4.1 Convert MDBs to 64 bit processing

Action Plan Assignment Target Date 4.1.1 Work with RMS/FBR/CAD/TOUGHBOOK vendors to

ensure compatibility.

TCS FY19Q4

4.1.2 Work with City ITS to test and deploy

TCS FY19Q4

4.2 Upgrade MDBs to Windows 10

4.2.1 Work with RMS/FBR/CAD/TOUGHBOOK vendors to ensure compatibility

TCS FY19Q4

4.2.2 Work with City ITS to test and deploy. Get user feedback

TCS FY19Q4

4.3 Enhance MDB imaging process using Microsoft System Center Configuration Manager

4.3.1 Work with APD ITS and City ITS to develop a process for imaging MDBs using SCCM

TCS FY19Q3

4.3.2 Deploy Windows 10 to pilot project using SCCM Discuss with TCS System Administrators and APD ITS the results of the pilot project deployment and make any necessary adjustments

TCS FY19Q3

4.3.3 Deploy Windows 10 using SCCM to all MDBs TCS FY19Q4

4.4 Research and deploy replacement for Two Factor Authentication (2FA)

4.4.1 Schedule demonstrations of replacement products with vendors and ITS partners

TCS Ongoing

4.4.2 Choose solution based on user input, functionality and funding

TCS FY19Q4

4.4.3 Discuss with TCS System Administrators and City ITS the results of the pilot project and make any necessary adjustments

TCS FY19Q4


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SYSTEM OPERATIONS SECTION


The System Operations Section includes the Technical Support Unit (TS). Together they are responsible for all technical support, maintenance, administration, and enhancement of core IT hardware/software used within the Department. APD relies on unique, public safety specific technologies to meet its mission. Systems Operations staff are subject matter experts of these technologies and our users – lending to excellent, direct customer service. Systems Operation staff also works closely with central IT on matters related to enterprise software (email etc.), maintaining good communication and relationships.

FY19 GOALS

#5 Core system maintenance, data storage and access

5.1 Maintain and enhance our RMS/FBR

Action Plan Assignment Target Date

5.1.1 Continue maintenance, and enhancements per vendor schedule and ad hoc patches

SysOps/REYNOLDS Ongoing

5.2 Provide accurate, timely and easily accessible access to Department data

5.2.1 Buildout PRISM with new functionality

SysOps/REYNOLDS ongoing

5.2.2 Re-enable ATAC (with incidents and CFS)

SysOps/REYNOLDS FY19Q4

5.2.3 Explore use of City Tableau data sharing platform


#6 Provide prompt system and user support

6.1 Ensure help desk requests are resolved successfully and in a timely manner

Action Plan Assignment Target Date

6.1.1 Use City Service Now tracking system for request


6.1.2 Build knowledge base from reported issues and their resolution



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BEYOND FY19 GOALS

#7 Expand software capabilities and information access

7.1 Expand the use of WebRMS

Action Plan Assignment Target Date 7.1.1 Explore new uses of WebRMS (worksheet, case

management, other)


7.1.2 Work with patrol to create individual and larger summary activity and productivity reports for analysis


7.2 Create additional reports 7.2.1 Use flexible data retrieval tools to meet new and ad hoc

department needs/requests


7.3 Expand capabilities of PRISM 7.3.1 Monitor data quality SysOps/REYNOLDS Ongoing

7.3.2 Explore new data elements to include in searches


7.3.3 Explore new ways to display data


7.4 Help promote use of PRISM for user analysis of CRASH data 7.4.1 Continue to clean/geovalidate crash data


7.4.2 Provide more access to crash info in PRISM


7.4.3 Help build crash dashboard with CAS and OPA partners


#8 Provide quality, properly maintained office hardware and software

8.1 Windows 10 Upgrade

Action Plan Assignment Target Date 8.1.1 Work with City partners to test and install SysOps/

REYNOLDS Ongoing

8.2 MS Office 2016 8.2.1 Work with City partners to test and install SysOps/

REYNOLDS Ongoing


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8.3 PC Replacement 8.3.1 Ensure smooth transition of annual replacement each

Fiscal Year SysOps/ REYNOLDS

Ongoing

8.3.2 Train users on new/changed features SysOps/ REYNOLDS

Ongoing

8.4 Ensure systems have maximum uptime/minimal unplanned downtime 8.4.1 Schedule planned upgrades/patches SysOps/

REYNOLDS Ongoing

8.4.2 Work with other City partners to ensure data center and network are well maintained

SysOps/ REYNOLDS

Ongoing

INFORMATION SERVICES SECTION


The Information Services Section (ISS) is responsible for the collection and dissemination of police incident and crash reports. ISS houses all open criminal warrants and protective orders – maintaining a 24/7 support section. ISS monitors the Department’s VCIN and NCIC machines to ensure all warrants, runaways and stolen items “hits” are handled promptly and correctly. The Telephone Reporting Unit (TRU) is managed through ISS and completes approximately 20% of all police reports that are written. Our Special Police Officers (SPOs) are responsible, in part, for processing photo red light camera tickets and citizen walk-ins.

FY19 GOALS

#9 Ensure all data is completed accurately and is approved/submitted on time

9.1 Submit accurate and timely IBR data to State/FBI

Action Plan Assignment Target Date 9.1.1 Ensure incidents are entered

ISS/JONES Ongoing

9.1.1 Ensure files submitted monthly to VSP

ISS/JONES Ongoing

9.2 VCIN entry within mandated time frames 9.2.1 Monitor Entries

ISS/JONES Ongoing

9.2.2 Work with State Police on continuous VCIN audits

ISS/JONES Ongoing


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9.3 Process photo red light violations 9.3.1 Work with vendor to ensure proper functionality

ISS/JONES Ongoing

9.3.2 Move violations through vetting process in timely manner

ISS/JONES Ongoing

9.3.3 Allow standard meeting (“hearing”) times for requested citizen discussion of violations

ISS/JONES Ongoing

9.4 Ensure police reports are completely and timely 9.4.1 Cross training clerks to increase capacity.

ISS/JONES Ongoing

9.4.2 Case review to provide continuous feedback to officers who are entering information incorrectly. Coordinate with TCS for remedial training

ISS/JONES Ongoing

9.4.3 Conduct a Workload Analysis of all duties. Look for potential efficiencies and continued cross training

ISS/JONES Ongoing

9.5 Promptly complete telephone and online reports 9.5.1 Maintain COPLOGIC interface

ISS/JONES Ongoing

9.5.2 Monitor amount of TRU backlog per directive

ISS/JONES Ongoing

#10 Evaluate Section and continuously improve operations

10.1 Monitor Department’s data quality

Action Plan Assignment Target Date 10.1.1 Use auditing tools to resolve errors

ISS/JONES Ongoing

10.1.2 Use audit tools to maximize resources

ISS/JONES Ongoing

10.1.3 Case review to provide training/insight into common errors noted on police reports

ISS/JONES Ongoing


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BEYOND FY19 GOALS

#11 Review and enhance ability to capture and act on data elements

11.1 Evaluate new red light camera locations and technologies

Action Plan Assignment Target Date 11.1.1 Work with vendor – stay in-tune with their future

business plan ISS/JONES Ongoing

11.2 Criminal Apprehension Unit coordination/support 11.2.1 Coordinate with the Criminal Apprehension Unit to

address their needs to include requests for criminal history records and warrants

ISS/JONES Ongoing

11.2.2 Ensure accuracy of Warrants

ISS/JONES Ongoing

11.2.3 Ensure processes are sound and meet audit requirements

ISS/JONES Ongoing

11.3 VUS Data entry within one month of issuance 11.3.1 Cross train staff, use limited duty personnel when

needed ISS/JONES Ongoing

11.3.2 Participate in implementation of eCitations

ISS/JONES Ongoing

11.4 Geo-validate address entries in WebRMS 11.4.1 Use audit tools to correct errors

ISS/JONES Ongoing

11.4.2 Provide reminders to staff as to the importance of this process for accurate data analysis

ISS/JONES Ongoing

CRIME ANALYSIS SECTION


The Crime Analysis Section (CAS) provides tactical, strategic, investigative/intelligence, and administrative analysis to all levels of the Police Department, from patrol to Command staff. CAS looks for emerging trends, patterns and series (both local and regional), and then provides this information in the form of reports, maps, and bulletins. In addition to providing analytical products to the Police Department, CAS is frequently tasked with providing crime data for officers to present to the community, City Departments, and political leaders.


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FY19 GOALS

#12 Disseminate useful information and analytics

12.1 Provide timely and accurate crime analysis products

Action Plan Assignment Target Date 12.1.1 Produce standard reports as scheduled (ie Weekly) CAS/SUPERVISOR Ongoing

12.1.2 Produce ad hoc reports as requested CAS/SUPERVISOR Ongoing

12.1.3 Produce annual reports to include reports related to Crime, Traffic Stops, Public Contacts, Domestics, Assaults, and Vision Zero related

CAS/SUPERVISOR Ongoing

12.2 Respond to crime analysis requests in a prompt manner

12.2.1 Work with operational and administrative sections and prioritize requests that require an analysts skill set


12.2.2 Continue to show staff tools available for them to personally research data (ie PRISM)


12.3 Assist in monitoring Department’s data quality, documenting problems/issues when

discovered.

Work with TDAD staff on data audits, data solutions, and resolution


12.4 Participate in internal and city-wide efforts related to crime and traffic data collection and

analysis.

12.4.1 Work with City partners and groups partially reliant upon department data (Quality of Life, Vision Zero). Includes creation and use of Tableau/Dashboards


#13 Maintain and enhance skills

13.1 Stay up on current trends in the field of crime analysis through trainings, user groups, and conferences

Action Plan Assignment Target Date 13.1.1 Attend annual conferences


13.1.2 Attend regional investigation and analytical meetings



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13.2 Provide training related to the use and benefit of Crime Analysis to Police Department staff and others 13.2.1 Schedule formal training times on specific topics


13.2.2 Conduct ad hoc trainings to specific groups


13.3 Traffic data collection and analysis (Traffic Safety Plan) 13.3.1 Working with TSS and Vision Zero subcommittee CAS/SUPERVISOR Ongoing

13.3.2 Provide expert consultation of what data is collected


13.3.3 Provide data extracts and other analyses as needed


BEYOND FY19 GOALS

#14 Explore new analytical capabilities and needs

14.1 Explore new ways to analyze Department data

Action Plan Assignment Target Date 14.1.1 Explore using different elements of incidents to

analyze call and crime data. Explore predictive policing algorithms


14.1.2 Explore advanced GIS tools to provide insightful incident mapping


14.2 Working with other City/State resources to identify and solve community issues 14.2.1 Discuss potential of sharing data with appropriate City

agencies in efforts to be proactive CAS/SUPERVISOR Ongoing

#15 Expanded support to operational areas and continuously evaluate products

15.1 Be more active in investigations

Action Plan Assignment Target Date 15.1.1 Maintain analytical skill sets most beneficial to

investigations CAS/SUPERVISOR Ongoing

15.1.2 Continue to work with all elements of the Intel Unit


15.2 Establish a feedback element (survey) 15.2.1 Completed on an annual basis CAS/SUPERVISOR FY19Q4

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