fy18 global review - amazon s3 · § to gain feedback on partners’ views of key aspects ... §...
TRANSCRIPT
FY18 global review
Norman BuckberryGlobal Program Development Manager Engage
© 2016 Autodesk | 2
§ The year (to December) in numbers
§ The Global Survey
§ Partner Satisfaction Survey
Agenda
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§ Recruitment of students (new MAU)§ 37380 from 52231 reported
§ Retention MAU§ 3-5k monthly
§ Fusion 360 ACU§ 4726 exams taken – 3531 passed
Fusion 360 adoption
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§ Activities (classes, Designathons, Open Doors etc)§ 4185 activities reported§ 94,333 participants
§ Teaching events§ 52,246 students emails captured
§ 17028 on full classes§ 13136 on Designathons§ 6795 on CAD+Fusion classes
Fusion 360 activities
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§ New sites – Fusion 360§ 329 sites offering Fusion 360 training (inc 97 AAPs)
§ New Sites - BIM§ 328 new AEC partners (inc 81 AAPs)
Partner Engagement
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§ Significant spend§ $260k+ spent on 146 events for Focus Accounts§ From a total reported spend of approx. $890K
§ 128 Focus Accounts identified as “reached”
§ 5321 Students reached
Focus Accounts
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§ Very high impact§ Some very large numbers
§ Territory dependent results§ Some regions have driven the goals successfully
§ High visibility§ Statistics§ Stories
Highlights
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§ Goal measurement confusion§ Territory dependent results
§ Some regions have clearly struggled with the goals
§ High reporting load§ Statistics§ Stories
§ Focus accounts and ELA
Lessons learned
Autodesk Global Partner Satisfaction Survey FY18global results
Draft 1 – 31 Jan 2018Norman BuckberryGlobal Program Development Manager Engage
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§ To gain feedback on partners’ views of key aspects of the service received from the reginal distributors
§ To provide a key metric for the FY18 distributor score card
Purpose of the survey
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§ VERY low response rate§ Too soon after global survey??
§ A few partners selected the wrong distributor§ Error?
§ Where we have corresponding scores from the global futures survey, the scores in this survey are generally lower.
Key takeaways
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Partner Types & respondents
101, 63%
50, 31%
9, 6%
Partner Type
ATC
ATC/AAP
AAP
160 responses
73, 45%
29, 18%
24, 15%
24, 15%
11, 7%
Respondent role
Site Manager
Instructor
Ops/admin
Other
Project Manager
161 responses
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Poor=1
Fair=2
Good=3
VeryGood=4
Excellent=5
Averagescoreisfrom1-5basedon#responsesateachlevel*levelvalue– totaldividedbythenumberofresponses
The scoring model
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Distributor Ratings – Global - Overall
43, 28%
45, 29%
41, 27%
18, 12%7, 4%
Overall
Excellent
Very Good
Good
Fair
Poor
154 responses – Average = 3.64
Global futures survey gave a 3.75 average from 496 responses- 0.11 variance
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Distributor Ratings – Global – Timeliness of response
45, 29%
54, 35%
33, 21%
15, 10%7, 5%
Timeliness
Excellent
Very Good
Good
Fair
Poor
154 responses – Average = 3.75
Global futures survey gave a 3.96 average from 496 responses for General Support- 0.21 variance
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Distributor Ratings – Global – Quality of response
51, 33%
45, 29%
34, 22%
20, 13%4, 3%
Quality
Excellent
Very Good
Good
Fair
Poor
154 responses – Average = 3.77
Global futures survey gave a 3.96 average from 496 responses (General Support)- 0.22 variance
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Distributor Ratings – Global – Communications
36, 23%
57, 37%
38, 25%
16, 10%7, 5%
Communications
Excellent
Very Good
Good
Fair
Poor
154 responses – Average = 3.64
Global futures survey gave a 3.94 average from 497 responses- 0.3 variance
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Distributor Ratings – Global – Marketing Support
21, 14%
33, 22%
58, 38%
28, 18%
13, 8%
Marketing
Excellent
Very Good
Good
Fair
Poor
153 responses – Average = 3.14
Global futures survey gave a 3.35 average from 496 responses- 0.21 variance
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Distributor Ratings – Global – Enablement
27, 18%
36, 23%
49, 32%
30, 19%
12, 8%
Enablement
Excellent
Very Good
Good
Fair
Poor
154 responses – Average = 3.23
Global futures survey gave a 3.40 average from 496 responses- 0.17 variance
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Distributor Ratings – Global – Business Development
22, 14%
35, 23%
51, 33%
29, 19%
17, 11%
Business Development
Excellent
Very Good
Good
Fair
Poor
154 responses – Average = 3.10
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Distributor Ratings – Global – Escalation to Autodesk
32, 21%
32, 21%
43, 28%
33, 22%
12, 8%
Escalations
Excellent
Very Good
Good
Fair
Poor
152 responses – Average = 3.26
Autodesk Global Partner Survey November/December 2017resultsVersion 1 – 1 February 2018Norman BuckberryGlobal Program Development Manager Engage
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§ To gain feedback on partners’ views of key aspects of the Autodesk ATC/AAP and associated programs
§ To gain feedback on partners’ views on the future of learning in their markets
§ To create a useful point of view regarding potential development paths for Autodesk education programs and services
§ To inform the distributors and indirectly the partners of the views of the partner community worldwide
Purpose of the survey
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Completed count
sites % submisns
Global 668
ANZ 9 28 32%ASEAN 11 101 11%China 11 177 6%Taiwan 23 104 22%HK 4 13 31%Japan 120 178 67%Korea 28 64 44%
Responses summary - globalCompleted count
sites % submisns
MEA 39 160 24%India 90 190 47%NAMER
82 196 42%
LATAM 36 370 10%Europe 177 542 33%Russia 28 84 33%CIS 10 26 38%
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Role ResponsesBusiness Owner 196Business Manager 193Autodesk Site Manager 195Autodesk Instructor 247Training Support 155Marketing Support 79Operational Support 123Sales/Other 53
Respondent role (Multiple selections) Q.5
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Partner Types
419, 74%
117, 21%
31, 5%
Partner Type (Q.1)
ATC
ATC/AAP
AAP
567 responses
166, 29%
402, 71%
Also VAR? (Q.4)
VAR
not VAR
566 responses
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Manypartnersoffering§ AutoCAD§ Inventor§ Revit (Arch/MEP/Structure)§ 3ds Max
Somepartnersoffering§ Navisworks§ Adv Steel§ Civil 3D§ Map 3D§ Maya§ Vault§ AutoCAD Electrical§ AutoCAD Mechanical§ Fusion 360
Products taught (Q.8)Afewpartnersoffering
§ ReCap§ Robot§ Plant / P&ID§ Factory Design§ Dynamo§ NetFabb§ CAM Duct / CAD MEP§ BIM 360§ Infraworks§ Alias§ Simulation§ HSM§ Moldflow§ Alias§ Mudbox§ Stingray
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Manypartnersadding“classichero”products§ Inventor§ Revit (Arch/MEP/Structure)§ 3ds Max§ Maya§ Civil 3D
Manypartnersadding§ BIM 360§ “BIM”§ Fusion 360§ Navisworks
Products added FY19 (Q.9)Afewpartnersadding
§ ReCap§ Robot§ Plant / P&ID§ Dynamo§ FormIT§ NetFabb§ CAM Duct / CAD MEP§ BIM 360§ Infraworks / Vehicle Tracking§ Simulation§ HSM§ Nastran§ POWER§ Moldflow§ Fusion Lifecycle§ Vault§ Eagle§ Arnold§ Mudbox§ MotionBuilder§ Stingray§ Print Studio§ Sketchbook
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492
146
9363
289
370
244
0
100
200
300
400
500
600
ATC/AAP face to face in Classroom
remote using Skype or other conferencing
Classroom with additional video content
Video eLearning with instructor support
over the shoulder at customer site
Face to face at customer classroom
Face to face at academic classroom
responses
responses
Training delivery types (Q.15)
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Global Programs Participation (Q.52)
257, 56%89, 19%
94, 20%
21, 5%
F1 in Schools
Not aware
Not participating
Want to participate
Actively participating
450 responses
268, 58%72, 16%
95, 21%
23, 5%
Worldskills
Not aware
Not participating
Want to participate
Actively participating
455 responses
298, 66%69, 15%
76, 17%
7, 2%
VEX Robotics
Not aware
Not participating
Want to participate
Actively participating
278, 61%78, 17%
86, 19%
13, 3%
First Robotics
Not aware
Not participating
Want to participate
Actively participating
458 responses461 responses
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Fusion 360 Channel Participation? (Q.14)
206, 37%
356, 63%
Do you participate in Fusion 360 channel activities? (Q.14)
Yes
No
562 responses
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D4I and Student Experts
99, 20%
401, 80%
Do you leverage D4I? (Q.20)
Yes
No
500 responses
95, 19%
405, 81%
Are you engaged with Student Experts and Ambassadors? (Q.21)
Yes
No
500 responses
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Do you use an LMS/LCMS?
45, 11%
166, 39%
211, 50%
LMS usage (Q.54)
LMS
Planning to use
no plans
380 responses
ExamplesofLMSinuse
Moodlex6
D2L
CADLearningx2
Globale-Training
Inhouse/customx12
Unspecified20
ILIAS
E-Ducativa
Schoology
AlsoafewreferencestovirtualclassroomslikeWeb-Ex
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Howlearningischanginglearning/learners§ For the better!§ Need faster access to increasing amounts of
knowledge§ What you need, when you need it§ More practical knowledge, trial and error etc§ More mentoring and distance learning§ Online/remote training / webinars§ Case based / project based, career oriented§ VR, immersive etc is growing§ Prefer videos§ More intuitive and productive§ Increased use of technology (devices and
sources)§ More productive from younger age, self
motivated§ More adaptive§ Quicker to grasp meaning, smarter§ Innovative / free thinking / inquisitive§ Tech savvy§ Comfortable thinking in the “virtual world”
The new generation of learners (Q.53)Learnersalsoare
§ Less inclined to take traditional courses§ Less interested in theory§ Lacking basic technical knowledge§ Shorter in attention span§ Impatient § Still willing to use classroom as needed§ In need of more practice before taking exams§ Bypassing teachers who do not make adequate
efforts§ Potentially more gullible – believe anything they
find
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Manypartnersoffering§ NOTHING!§ No opinion!§ No idea!§ Online learning / video§ Online/remote training / webinars§ Case based / project based§ Blended learning
Somepartnersoffering§ VR§ Social media add on support / remote counselling§ “flipped classroom”§ Connected classroom§ CAD Learning§ Global E-Training
§ Some partners want to know more
Non-traditional methods (Q.59) and in future (Q.60) Partnerswilloffermore
§ Self-paced learning§ Online learning (inc. VR/AR)§ Virtual classroom§ More cloud-based options
Partnersseegrowingadoptionofonline§ Increased participation – more customers§ Online learning§ Mobile classroom§ Better access in rural areas / at home / anywhere§ Relates more easily to younger users§ Helps with ageing addressing workforce§ Continuous engagement / interaction§ Online may be the “only” method in future§ Easier to teach concepts / basic skills§ Increased knowledge retention§ Some countries not ready for online learning§ Increased teamwork/teambuilding§ Questions re business models for partners
§ Some partners want to know more§ Many partners have no opinion§ Many partners still believe in classroom
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Future topics offered (Q.11)
72, 15%
411, 85%
Internet of Things (IoT)
Yes
No
454 responses
98, 20%
398, 80%
FoMT
Yes
No
548 responses
62, 14%
392, 86%
Industry 4.0
Yes
No 349, 64%
199, 36%
BIM
Yes
No
496 responses483 responses
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Future models awareness
360, 81%
42, 9%34, 8%9, 2%
(micro-)credentialing (Q.55)
Not aware
Want to adopt
Not planning
Already using
446 responses
268, 59%75, 16%
85, 19%29, 6%
New Business models (Q.56)
Not aware
Want to adopt
Not planning
Already using
457 responses
165, 37%
123, 28%
158, 35%
Remote product use (Q.57)
No
No, but want to use it
Yes 305, 67%71, 15%
62, 14%19, 4%
Immersive/Augmented (Q.58)
Not aware
Want to adopt
Not planning
Already using
457 responses445 responses
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Government initiatives awareness (Q.50)
244, 53%215, 47%
Commercial retraining
Aware
Not aware
456 responses 460 responses
457 responses459 responses
220, 48%237, 52%
Academic markets
Aware
Not aware
267, 59%189, 41%
Vocational Training markets
Aware
Not aware206, 45%
254, 55%
Qualifications alignment
Aware
Not aware
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Government initiatives funding access (Q.51)
148, 32%
310, 68%
Commercial retraining funding
Yes
No
463 responses
462 responses458 responses
111, 24%
351, 76%
Academic markets funding
Yes
No
161, 35%
302, 65%
Vocational Training funding
Yes
No
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Distributor Ratings – Global (Q.30)
21, 4%20, 4%112, 23%
150, 30%
195, 39%
General Support
1
2
3
4
5
497 responses – Average = 3.35 494 responses – Average = 3.40
53, 11%58, 12%
152, 31%
132, 26%
102, 20%
Marketing Support
1
2
3
4
5
497 responses – Average = 3.94498 responses – Average =3.96
22, 4%27, 6%111, 22%
137, 28%
200, 40%
Communications
1
2
3
4
5
44, 9%62, 12%
146, 30%
135, 27%
107, 22%
Enablement
1
2
3
4
5
26, 5%34, 7%118, 24%
177, 36%
141, 28%
Overall
1
2
3
4
5
496 responses – Average = 3.75
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Manypartnershavelittleornoknowledgeorplansaroundfuturemodelsoflearningdelivery
Somepartnershaveadoptedorplantoadoptverycuttingedgedeliverytechniques
Alotofpartnersareinterestedandwanttoknowmore
Thepartnersrecognizethatlearnersarechangingandtheyneedtochange;butsomeclingtotraditionalmodels!
Majorityoftrainingisstillclassroomand“overtheshoulder”.
Some “high level” takeawaysAutoCADisstillBIGbusiness;butmoreproductsarealsofeaturingstrongly
Partnersnotofferingmuchinthe“futuretopics”,exceptforBIM
Partnersnotwidelyengagingwith§ Global programs like VEX, WS etc§ D4I§ Student Expert / Ambassadors
Partnersnotwidelyexploringnationalinitiativesandsourcesoffunding
Distributorratingslowestforenablementandmarketing
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© 2016 Autodesk. All rights reserved.